I dont usually do bad reviews. I try to stay as positive as possible. Although the staff were…read morepretty nice, even with the most detailed instructions/request and pictures to show what you want, some people still can't follow direction.
Came in for a pedicure and an acrylic fill. First things first, i always tell both the manicurist and pedicurist "Cut Down Short with a sharp square." Then i present a picture of what i want and ask if it is possible. Today, i wanted a black French, U-Shaped with medium thickness(a picture will be attached) and both men said they can do the set. Throughout the start of service, i continued to repeat the same thing. My hands, did not come out like the picture, it didn't even come out as a sharp square, but they're kind of cute, so i'm ok with it. My pedicure was the biggest struggle. Not going to lie, i got worried when the guy doing my pedicure forgot to request my girlfriend's manicure after we repeated the service twice, and forgot to get us the drinks he offered twice lol. But we proceeded, he started with removing the previous gel, cutting, and filing my nails. My big toe had old acrylic from when my toe nail was broken, he was advised to not fill it and he can either remove it of file/buff it down. He shaped the nails round so i repeated sharp square. He moves on but i still noticed, my big toe was not shorter. After finishing the second foot, i noticed the big toe is shorter but not square. So i repeated, can you make them a sharp square. He then asked "oh you want square?" I then explained my issue with the first foot nails not being cut nor even. He stated he couldn't because of the shape of the nail (but they were a sharp square before the cut down so I'm unclear of the issue). He then attempted to lightly file the nails. But still not sharp. (I just let it go and i will file them myself when i get home.. but when you're spending over $150 at a nail shop.. i mean, why should i have to.)
Moving on to the polish..i show the picture again right before he starts; to reiterate what I'm requesting(mainly because my hands are not as requested so lets hope for a better outcome or maybe if he couldn't, he would get someone who could.) The pedicurist starts with a basic old school straight across french tip. I asked if he can do the deep u-shape like the picture. He said he couldn't because i have little toes. But again, the gel that was removed was a white u-shape, and the picture shown, are little toes . So i try to ask again for what I'm requesting, and at this point, i assumed he didn't know how to do it. The gentleman servicing my hands had stopped to guide and teach the pedicurist how to do a u-shape. This process altogether took 30mins. Now... at some point i had asked for someone to either come help or assist him, i was told no one else could at the moment, but i counted about 5-6 others sitting in the corner of salon. And my manicurist walked away after his coaching. Eventually, after asking my girlfriend to ask her manicurist for someone else to take over, my manicurist came back. But at this point, i only had 3 toes left to be polished, the other 7..smh i cant even say. All in all, i appreciate his efforts of trying to execute but also, using an actual client to play practice and still not correctly executing the request, while still charging the client, is sooooooo unfortunate. I expressed how i wasn't satisfied and it obviously didn't matter to anyone here. This will definitely be the first and last visit.
I will attached all the pictures; the style requested, my pedicure and the errors(i filed my toes before the pictures so i wasn't able to show how badly uneven it was), my fill on my hands. You'll also see the toe that he filed some of the acrylic off but did not do well in buffing or whatever. You can see it through the polish, which i have never seen even without a fill on the toe.
Also, i'm aware that the inspo pic is acrylic, but the shape and sharp square can still be executed, especially when my nails (hands and feet) were already sharp square before service.