Bad customer service. Lady is very unprofessional and unwilling to help. If you're paying someone…read moreto work, they should be more than happy to provide information on your products. Do better t

The customer service is crappy! The transgender person was super aggressive. They were more…read moreconcerned about making a sale than being interested in what I wanted to buy. I love going here but if they are on duty I will not enter the store. I couldn't even enjoy my time!!!! The chick with glasses is helpful tho

I've been shopping at Diani for 22 years! Yes.... from…read moreopening day! All of the staff over the years over the years have been wonderful. A special thanks to Ari who helped me my new fabulous Jeans. It takes a Village.... lol

Super disappointed by the lack of service I received today, which is really unfortunate considering…read moreI was wanting to use a gift card I received during the holiday. Walked into Diani was not greeted at all. I didn't take immediate offense since I understand that staff can be busy. I walked around and then was curious about the beautiful jewelry in the case. I could hear the staff member organizing sections of clothing. I never once was acknowledged or even asked if I would like assistance or if I would like to see something. Absolutely nothing. Now I have a few friends that shop there frequently and never have I been told that the service was poor and rude so I didn't have any preconceived notions. I decided to leave and when I turned around saw the staff member organizing sections and I said hello. Her reply was cold and dismissive but she did say hello. The first thing I thought of was wow, people should always treat others with respect especially in a high end store, you never ever know who has a lot of money in Santa Barbara so therefore judging is just poor etiquette! I will never go back to that store and maybe the staff member should remember that she is working for the store clearly not shopping in it. Diani please be respectful, Santa Barbara is a small town.

Really fun to look around, but agree with other reviewers that customer service could be better…read morewith some employees and prices are a bit steep. You could spend a good hour in here trying on pieces and taking it all in; the selection is wide.

Sub-par customer service. I visited the store and selected an item that was sitting on top of a…read moredust bag. The next day I returned and purchased that same item. When I completed the purchase, the staff refused to provide the dust bag that had been under the item the day before. Their explanation was that the dust bag now had a different item ticket placed inside it. This response made little sense. The dust bag originally matched the item my wife purchased and had been displayed with it. Instead of resolving the issue in a reasonable way, the staff focused only on the technicality of the ticket inside the bag and declined to provide a dust bag which goes to the item purchased. An offer was also made of the same brand dust bag but come to find out they did not have another. So the offer could not stand. For a store that sells luxury products intended to be kept and protected in dust bags, refusing to provide one over something so minor reflects poor customer service and a lack of flexibility. A simple solution would have been to provide the dust bag which matches the brand. The experience left me feeling that the focus was on rigid internal process rather than basic customer care. Would not recommend or return. Way better finds in LA.

Fantastic store, fantastic people, fantastic staff, fantastic clothing! Thank you Loveworn! And I…read morethrifted a FANTASTIC Loveworn jeans jacket decked out w unicorns and rainbows, that I covet!

Staff helpful and fun interesting clothes and items. Got myself a cool punk tank! Great place!read more

Such a great boutique! I loved their collection and variety of assortments! I definitely will be…read morecoming back.

Very cute shop with lovely items clearly curated by someone with a great aesthetic who appreciates…read morecooking and being outdoors. They have beautiful gift items that I would say are stereotypically geared more toward women and children, but obviously that's just a generalization and the gifts could be used for anyone who likes them. The prices are definitely higher than something like Target, but if you're comfortable with a higher price point, the goods in the shop are all beautiful and appear to be well-made with an intention to last and to stimulate the creative senses. They have clothing, candles, food items, cookbooks, accessories, toys, children's books, and non-alcoholic mixers. The clerk at the counter was pleasant and gave the impression that it's a comfortable place to browse and shop. Zero pushy sales pitches. Overall a beautiful spot with a lovely spirit.

The most beautiful rugs and dresses.... scarves... pillowcases... the fabrics are so colorful and…read morebright!!!! Check it out- perfect for gifts and lovely flowing dresses for beach vacations!!

Cute clothes and bathing suits! Lots to choose from. love the new State Street store!read more

For years, I have been a huge fan and customer of Kariella store and make several trips each year…read moreto Ojai to purchase new outfits from them. Their clothing is gorgeous, high quality, and unique. I was elated when I saw they had opened a store on State Street in Santa Barbara. My first visit was to buy a gift for a friend (she loved a pair of wide leg linen pants I had and I wanted to get her something similar). I found the item I was looking for and asked the cashier what the return policy was. I never asked before because when buying for myself, I make sure I 100% want the item and it fits perfectly, as I hate to return stuff. I was told I could get my money back if I returned it within 14 days with receipt. After that, it was store credit only. The pants did not fit my friend, so I went to return them. I was told I could only get store credit. I phoned the Ojai store and explained what happened, and they allowed the return for cash. I will not go into detail as to how I got treated when I returned the pants once again to store manager Andrea. It was the most obnoxious, ungracious way to treat a great customer. So for all of you who go shop at Kariella and I highly recommend the store, just avoid dragon Andrea. You can't miss her : hair uncombed, tattoos all over, bare stomach hanging over clothing that is 2 sizes too small for her weight, looking like she just came rolling in from having spent a night in a biker's bar. The other girls who work at Kariella are super friendly and nice, just like the people in the Ojai store. 10 stars for Kariella! -100 stars for Andrea!

In one word AWESOME!!!…read more Like most guys I can't stand shopping unless it involves buying beer. Having Nina's service is a godsend. She has been amazing at finding clothes that meet my requirements without busting my budget. Thanks Nina

Nina has a great eye for fashion. She was able to take my style and provide me great options to…read morechoose from...and at great prices! What more can you ask for???