Such a cute little hidden gem in downtown SB, it's AMAZING. The prices are super affordable (which…read moreis honestly rare for lingerie), and the quality is so good. But what really made the experience was the owner. She is genuinely one of the sweetest people I've ever met. She helped us with everything, made us feel so comfortable, and you can just tell she truly cares about her customers. I really hope this business gets the recognition it deserves because there's honestly nothing else like it around here. 10/10 recommend

The owner of this establishment is very down to earth. I can tell she really cares about her…read morecustomers. She ordered me the bras that I needed and they came very quickly. I recommend her highly. She is very genuine.

Bad customer service. Lady is very unprofessional and unwilling to help. If you're paying someone…read moreto work, they should be more than happy to provide information on your products. Do better t

The customer service is crappy! The transgender person was super aggressive. They were more…read moreconcerned about making a sale than being interested in what I wanted to buy. I love going here but if they are on duty I will not enter the store. I couldn't even enjoy my time!!!! The chick with glasses is helpful tho

Glamour House is my special "Boutique" where I purchase all my lingerie and…read moreintimate apparel. The lounge wear, lingerie and intimate apparel is of highest quality. For that "personal" service, owner/proprietor Ann is there to help and serve in a private atmosphere with votive candle fragrances and pink carpeting. Ann has always given me her "personal help" with any and all purchases. I have been a regular and satisfied customer since Ann acquired the store many years ago and always drop in to say "hi" and to peruse all the new fabulous items. Margareta Jamner

I have purchased gifts for friends at Glamour House for years, but never considered shopping there…read morefor myself as I am a difficult fit, i.e. larger than most. I was surprised to see a Glamour House ad in Montecito Journal saying they carried Wacoal bras which is a great brand for me. So I gave it a go. Much to my delight I found Ann and her staff extremely knowledgeable about fitting a full figured women! Trust me, there are very few people who know how to FIT A BRA CORRECTLY. Turns out Ann had multiple styles that not only fit perfectly, but the styles were lovely. Honestly, I can hardly tell I have a bra on - no pressure on my shoulders and nothing digging in to my sides. Eureka! I have struck gold!

Fabulous customer service and a plethora of sex toy options. Joanna was very knowledgeable and…read morehelped me pick a discreet toy within my budget, plus had recommendations for lube to pair with the toy. Not much lingerie options if that's what you're looking for, but plenty of bondage accessories, dildos, and vibrators of all materials to choose from.

Asian girl working needs to learn customs service skills…read more Nice stuff but I would not buy there due to the lack of service

It has been ages since I have stepped foot into a VS store and I wanted to check out what merch…read morethey offered in person. First thoughts -- it felt scarce and I was able to browse through the entire store rather quick AND tried on a couple of items I had found in the sale section. One of them was torn, but it was a beautiful lace top that I considered using as a layering piece, but had noticed the rips in the fitting room -- I wonder if I would have been able to ask for a certain discount for the item instead of handing it back to the associate. The other, I thought was so cute, I purchased it. It was kind of hard to checkout in a timely manner as there were multiple people trying to do so at the same time / the main room where the real registers were was empty, like a ghost town. VS is not what it used to be when I was a teenager, but I still would give them a chance -- though online would probably be better than going in person, experience wise. The selection in store is not as fun as I remembered it to be at other locations.

The employees wanted to do everything but help us. There were 5 girls gossiping and were annoyed…read morewhen I asked for help. I was going to buy a bunch of items for my gf but after this horrible service I left. They all had attitude. Worst experience ever.

I went into Macy's for the first time in years to buy a good pair of sneakers. The selection was…read morenot great, but I finally settled on a pair of Nike sneakers for about $70. Unfortunately, after only wearing them for about a day and a half, the bottom of the shoe started coming apart while I was out on a walk. I had to walk home with the sole flapping around. I brought them back to Macy's two days after purchasing them, expecting a simple return for a defective product. Instead, the process was frustrating. The cashier who originally sold me the shoes was the one handling the return, but I still had to explain the situation. She then brought out another employee, who inspected the shoes and I again explained that they were purchased just two days earlier and were clearly defective. There was no apology or acknowledgment of the inconvenience. She then had to go check with someone else, and both employees disappeared into the back for several minutes before finally processing the credit. A defective product can happen, but how a company handles the situation matters. This was not a customer-friendly experience, and it certainly did not make me feel valued as a customer. This was my first time physically shopping at a department store in years since I usually shop online. Unfortunately, this experience makes me much less likely to return to Macy's. I am also still waiting to confirm that the refund was issued correctly, since the receipt appears to show a card number that does not match the card I used for the purchase. I hope that gets resolved without further hassle. Not a good way to win back customers.

I had a really good experience with customer service at the returns/order pick-up desk this morning…read more(8/2/26). The woman working was so sweet and helpful! She made the experience quick, easy, and painless! As someone who's worked in retail, I know those roles can be tough and patience can wear thin, but she was so bubbly and kind. I was already having a rough morning and truly appreciated her kindness! Also, I love that Macy's still stocks Papyrus stationary/cards (carousels of the cards are near the returns' desk) - it's so hard to find them anywhere and they have a great selection!

Always a good experience at this location for all the right reasons:…read more - organized and clean, easy to find what you're looking for - staff is helpful and friendly, every time. Love shopping in here!

The very worst customer service I've ever experienced. Nothing short of weird. Distant, cold and…read morestand offish. I will never go in there again. It's been weird before but yesterday I was speechless. The worst.

I drove to SB to try out a restaurant on State street and decided to stop here on the way from…read moreOxnard. I love that it's a 3 story store. It was very clean and organized. The only part that sucks is that I ended up parking on the street a few blocks away. I was not sure if the parking garage next to Marshalls charged or not.

Disappointed with my experience at the Marshalls in Santa Barbara. I purchased a pair of Celine…read moresunglasses for $400+, and after getting home, I realized they didn't come with a box/case, so I went back to the store. They had an empty sunglasses box available, so I simply asked if it could be included with my purchase. The manager, Kelly, came over and unfortunately was not customer-friendly at all. She told me I would have to purchase the empty box separately, even though I had already spent over $400 on the sunglasses. I completely understand that stores have policies, but this made very little sense to me. If a customer is spending $400+ on a pair of designer sunglasses and there is an empty, unpriced case available, it seems like a very reasonable request. Instead, she took the box and went to have it priced. I've purchased designer items from stores like Saks OFF 5TH, Ross, and TJ Maxx and have never had an experience like this. More than anything, it was the way the situation was handled and the lack of friendly customer service that made it so disappointing.

3.5 - Located at the Funk Zone in SB... it's a cool store. We stopped by to look for some fits for…read morea concert we were attending later at night. Cute stuff. Not too pricey and unique items. Staff working on an early Friday afternoon seem pretty bored and she was not welcoming. We left and did not purchase anything. I could back and maybe we'd have a different experience.

Another place that we just happened to pop into. First off, there's loads of boutique and hidden…read moregems off the main strip that offered amazing gifts. The shop is such a cute little space that has loads of amazing pieces. One of a kind to pieces that is a much and staple in everyone's closet. The selection was amazing. We just did a quick browse through which honestly, you could spend some time going through the racks and trying everything on. The lives they had were fun and totally chic. California vibe meets vintage chic with amazing coats and accessories. Really wanted everything there which I'm sure their customers are used to. There were racks and racks of fun pieces for every taste. The jeans selection was great with loads of style. There's something for everyone. There's a parking right out front which helps as street parking is pretty tight.