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    Cochran Mazda

    3.6 (53 reviews)
    Closed 9:00 am - 5:00 pm

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    A happy 2nd time mazda customer
    Shaun R.

    I went in for a routine state inspection with my 2018 Mazda Grand touring and left with a new 2021 Mazda CX-30 I love this dealership I was treated with respect, compassion and love I was given all my opinions with transparency. This is not my first car purchase but I felt like they explained everything in detail. Miranda was fabulous and Brandon in finance buttoned everything up

    Jessica S.

    I have to say we had an EXCELLENT experience with Miranda and the team at #1 Cochran Mazda. I had to buy the car from out of state and Miranda face timed me and showed me the condition of the car and the features I was looking for. They provided more than enough photos online but she took her time to make me most comfortable buying the car. They overnighted the paperwork to me and anytime I called or texted Miranda she answered right away. I have been in customer service myself and know EXCELLENT customer service and it is Miranda and her team. My 1st car since I was 21 (finally leaving city life) and they made the purchase extremely special.

    Rebekah P.

    It should be noted that I walked into Cochran with my check book in hand, ready to walk off the lot with a car. It took three weeks to buy a car here. The staff is completely incompetent and have no ability to communicate. I worked with Vickie (sales), Michael (finance), and Brandon (sales manager). I should have known on the first day that this was not the dealership for me. I had to ask multiple people "do you work here? Are you selling cars?" Before I heard the most reluctant "can I help you with something?". After test driving a car, and stating that I wanted to purchase a care, was an endless series of "well you can't ______", and then getting a car 20 minutes later saying "Actually, you can! Come one back". I'm not driving 45 minutes both ways to be manipulated and condescended. If the car weren't such a good deal, I would have walked. Parts of me still feel like I should walk. So after three weeks of back and forth communication, I have confirmation that I will be in to pick up the car at noon. Only to walk in and hear "who are you? I don't have papers for you." All of their furniture is in the lobby, and redecorating is more important than helping people who want to give them money? Don't give these people your money. They will play games and waste your time. I now have such a negative feeling getting in my new car, due to the immense hassle it took to take it home. Edit: After waiting an hour for them to prepare papers (mind you, they said they would be ready when I arrived). I finally chose to ask for the bank check back and to cancel the sale. Brandon gave a canned "I didn't realize you were so unhappy with your service". Upon explaining the situation in a ditch effort to still somehow make this happen, Brandon interrupted me to tell me that his team hadn't communicated my arrival to him. After explaining to a grown man that interrupting people is rude, he tried to tell me that they didn't have to give me the check, they would just void it for me. I had to reiterate (as I have with all communication through these past three weeks), that he needed to go get my check. I will not return here, and I urge you to find a dealership that shows their consumers respect. 9/19: since the dealership wrote a response. Let's dive into the details. Yes, I wanted to register my car in Washington. I provided sufficient documentation from WA DOL, my insurance company, and my bank stating that this registration would be ok. I provided the documents necessary to complete this transaction and was still met with not just resistance, but blatant refusal. Additionally, I had explicit directions from the bank to take the check back and mail it to them. I offered to have Brandon speak to my bank it wasn't until then that he shut his mouth and listened to my request. So again. Don't go here unless you want to waste time and money on people who aren't remotely concerned with closing a sale.

    My wife's birthday present

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    3 months ago

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    8 years ago

    I've been dealing with the service department for two years. They always do quality work and their honest.

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    Page 1 of 2

    Ask the Community - Cochran Mazda

    Review Highlights - Cochran Mazda

    I have been in customer service myself and know EXCELLENT customer service and it is Miranda and her team.

    Mentioned in 5 reviews

    Read more highlights

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    Jim Shorkey - 2026 Kia Sportage

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    (28 reviews)

    Car was obviously having issues b4 i got it. Check engine light was on within 2 weeks of purchase…read more And of course, they cant find anything and dont kno why the check engine light is on. A week or so later the light is back on. Now they can finally read the code and of course a good chunk of it isn't covered. Mind u I just made my 1st car payment a few days ago. 500 dollar bill!!!!! And I get well these two things are covered and these two aren't. Yea I bet. How convenient. Never tf again.

    I bought a used Kia from Jim Shorkey Kia in May 2025. I was assured by our salesman (Nick) that it…read morehad been through a Kia inspection in OH and a second one when they took possession in PA. He was so positive it would pass the state inspection that was up in Aug. he threw the first one in for free. So August rolls around and I'm given the run around from the service center so I give up and go to my trusted mechanic who FAILS it. So we take it for a second opinion and that shop FAILS it. Said the frame is so rotted one pothole and the tire rod could snap and he advised us not to drive it in the highway. Jim Shorkey kept our car for longer than we had owned it, then charged us hundreds of dollars for the repair that they should have caught- TWICE. Then to add insult to injury they finally did the inspection and overcharged us for a "much needed" reflector on the bumper that apparently wasn't necessary when they sold us the car with it cracked. I know used cars have issues but this car should have been scrapped for parts. I will never ever buy from Jim Shorkey. EVER. Take your money elsewhere and get everything in writing!!!

    Cochran Volkswagen North Hills

    Cochran Volkswagen North Hills

    (71 reviews)

    Leased a 2020 VW Tiguan during the Sign and Drive event and couldn't have been happier with the…read morecustomer service! We worked with Mike H. (sales) and Dave (sales manager) over two days and were able to get the monthly lease $$$ we needed, no money down and a discount on the resist-all treatment. Mike and Dave were the nicest guys ever and made the experience transparent and even fun. They found the model we wanted and had it driven up from South Hills and there was no pressure to take on a more expensive model. I would definitely suggest working with them as once we had the paperwork straight, we had our car within a day and its everything we wanted. Thanks to the guys at North Hills and we will see you again!

    I took my car in for service, inspection, and an oil change on a Friday. The shop recommended…read moreadditional maintenance, including new tires and brakes, bringing the estimated total to about $3,600. They told me they'd prefer the car to stay because the cords were showing on the inside sidewall of the tire and said the new tires wouldn't arrive until Wednesday. They gave me a loner car in the meantime. Thankfully the tires arrived sooner and I got my car back on Monday. When I picked up my vehicle, the final bill was about $4,600 almost $1,000 more than the original estimate. There was no prior notice of these additional charges. They linked them to the original service request. After driving the car less than five miles home, mostly through a 35 mph zone, I parked it in my garage. The next day, when replacing my EZ-Pass, I noticed a significant chip in the windshield on the passenger side. I contacted the service center within 23 hours of pickup, but they refused to take responsibility, hiding behind the excuse that it had been off their lot for over 24 hours. Instead, they told me to file a claim with my own insurance. Beware of this shop. They inflate prices without warning and refuse to take responsibility for damage that happens under their watch. Their dishonesty and lack of accountability make it clear they do not value their customers. If you care about fair pricing, transparency, and the safety of your vehicle, take your business elsewhere.

    Wright Nissan - My new Pathfinder!

    Wright Nissan

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    Stop searching now and go straight to Wright Nissan Auto!…read more We had the best buying experience at Wright Automotive in Wexford. Sales manager Zack knew we were coming to see a particular vehicle and had it up front and ready for a test drive. Impressed with their communication skills and readiness. Holt was our salesman who was outstanding! Professional, knowledgeable, friendly and in my case, very kind and patient! The whole team from Zack to Holt to Chris in finance went above and beyond to find the best options to make it work! Not to mention I have a beautiful bright red 2019 Jeep Compass as my new SUV. I moved up from a sedan! Even though we live across town we will go there for any maintenance and definitely amy new vehicles in the years to come. I would also say they are still a family-owned business which their demeanor and salesmanship show. Willing to spend as much time as you need. They receive our highest recommendation!

    1-Star Review - Wright Nissan / Nissan USA…read more I'm writing this to warn others and hold Wright Nissan and Nissan USA accountable for how they've handled my sister-in-law's vehicle issue. She brought her car to Wright Nissan because it was running sluggish. The mechanic there looked at it and told her to "just drive it for a few more weeks." That advice caused more damage -- the radiator fluid leaked into the transmission, completely ruining it. When the car was brought back in, they admitted the radiator had failed -- but then refused to cover the repair under warranty, claiming the problem was with the radiator, not the transmission. That's absurd -- the transmission on a five-year-old vehicle should be covered, and their own bad advice directly caused the failure. After multiple calls, my sister-in-law reached out to Nissan Consumer Affairs, hoping they'd do the right thing. Instead, she got a canned response from corporate saying: "I regret to hear that we were unable to give you the outcome you hoped for, however the decision remains the same." Meanwhile, Nissan's public relations team posted a fake-friendly comment asking her to "DM with more details" -- after already reviewing and denying her case. So, they publicly pretend to care, but privately refuse to help. This kind of dishonesty and corporate gaslighting is why people have lost faith in the Nissan brand. Wright Nissan's negligence caused the issue, and Nissan USA refuses to take responsibility. If you value integrity, accountability, or basic customer care -- take your business elsewhere. #Nissan #WrightNissan #ConsumerAlert #LemonLaw #DishonestDealership #DoBetterNissan

    Cochran Mazda - autopartssupplies - Updated May 2026

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