HIDDEN GEM! The customer service at this place was EXCELLENT! Super quick, attentive and…read moreaffordable! Took in a watch to have links removed and a battery replaced on my car remote; took all of 10 mins for both! Very professional! Will for sure be back!

Great people with fair prices on Silver bullion. They have always been friendly and helpful. We…read morehave also found a few rounds we hadn't seen anywhere else! Worth you time and effort.

Helpful courteous service and a beautiful selection of merchandise! The silver and gold bullion…read morethey have in stock is clean and well kept.

bought a wedding ring here and diamonds were falling out left and right,, it started to tarnish in…read moreless than 2 and a half months (she said it was since it's white gold it's from a chemical reaction to something...? i have decades old white gold jewelry not tarnished?) spent around 2k for the ring and wedding band then called the company and they kept saying its normal for diamonds to fall out within the first month and that they will fix all 3 of the "hand mined diamonds" that fell out of it for free (which i already thought was weird). i asked for the serial number of my ring and the real company phone number of who made the ring when i called them only 1 was made and sold in 2001 and they have the paperwork. we supposedly bought a brand new ring never worn?? once i found out the ring they sold me was fake i wasn't very kind over the phone. i have photos with dates below of what a ring from there with your hard earned money looks like in less than 3 months.

I live in Kenefick Tx and we have an amazing BBQ "Pit cooker" in our small community, aka Kenefick…read morePit. Check it out if you get a chance. Now back to the Coats Jewelers review. I stopped by the Kenefick Pit on a Friday evening for some BBQ for the family and ran in to a gentleman there for BBQ wearing a tie . We don't have many tie wearing folks in Kenefick. So I asked him if he was from our area, he said yes, he lives in Kenefick as well. With my curiosity still a buzz, I asked him where he works. He stated he works at the Jewelry Store in Liberty Tx. I didn't even know there was a jewelry store in Liberty, he told me exactly where it's located (next to Walmart). I then asked him if he does watch repairs, he said yes. I asked if he would be there for a minute at the pit while I run home to get my Seiko watch for him to take to work the next day for repairs. Mind you, I didn't know this mans name or if he was telling me the truth about where he lives, or works, or how much it was going to cost me for the repairs, or if he would even be there at the pit when I returned. I ran home, just down the street, returned to Kenefick Pit, he was still there and I handed him my watch. Still not knowing his name, he left with his BBQ, and my watch. The next day around noon, I went to Coats Jewelers in Liberty to pick up my watch. As I drove by the front doors I could see two employees in the store. They must have noticed me drive by as well, because as I walked in the front door there stood the man I met the previous evening holding my watch in his hand. As I walked in he said that he had my watch ready and fixed. I asked how much I owed him and he said nothing, it was a Christmas gift and wished me a Merry Christmas. He then asked me if I make it a habit of giving my jewelry to random people, lol. He introduced himself (Bobby Coats) and I introduced myself. Anyway, to make a long story short, they have a great selection of jewelry and I will be going back with my wife so she can pick something out for our anniversary. They are honest folks trying to make an honest living. I believe in supporting local business's and will shop at Coats Jewelers in the future, I highly recommend them. Oh, one more thing, he wasn't wearing a tie on Saturday, but very professional and kind.

The lady that helped us was amazing. She listened and wasnt pushy. The prices were fair and…read moreselection was great. I'll be back

Had a small hiccup on a repair job, that was handled very professionally. Received calls from the…read moreowner and sales manager to correct any issue and to make certain that everything was to my satisfaction. Oftentimes we measure a business on how their day to day operations work. In actuality, the true test of customer service is how they react when there is an issue, which happen no matter what the industry. My personal opinion is that this is a solid business which has ownership who truly value the customer and customer experience. Recommend highly.

My fiancée and I spent months searching for rings, and ended up at Samuels, paying more than we…read morewould at another store because we were lead to believe that their customer service was worth every penny. I paid a little over $100 to have my fiancée's ring cleaned and to get three stones replaced, and then dropped over $500 on a gold wedding band for myself. One of the replaced stones fell out of the ring, and after bringing it back to Samuels, I was told that, to replace only one stone, I would have to pay $85, and my previous business at the establishment was simply disregarded. It's upsetting that my fiancée and I were lead to buy these rings, being promised up and down that we would receive the best customer service possible. This doesn't seem like great customer service to me.

My fiancée and I had a wonderful shopping experience at Samuels Jewelers in Central Mall and we owe…read moreit all to the store manager, Gladys Mendoza. From the moment we walked in Gladys made us feel comfortable, unrushed and welcome. She answered all of our questions clearly and didn't try to upsell us, or divide and conquer like so many sales people try to do when making this kind of sale. Her tone was friendly, professional and patient even though we were in the store looking for about two hours. We ended up purchasing a 2 carat wedding band set that my fiancée is crazy about. My fiancée left much more educated about diamonds and white gold, and I left knowing exactly how the warranty works and what policies sets Samuels jewelers apart from the other jewelry chains. I even got a 10% discount for being a military veteran. Whenever we need to purchase more jewelry, you can be sure that this will be the first store we check out. .

Thank you to Smith's Jewelers! They fixed my bracelet in record time so I could wear it for the…read morespecial occasion of my son's wedding. I was so pleased! They've always had great customer service and they're a great small town business.

Great Jewelers in Leesville, LA Stopped in to have the…read morebattery changed on my expensive vintage watch! They changed the battery in literally 3 minutes and cleaned it too! If I would have sent it to the factory they would have charged me $100 or more - but it was only $10 here for a battery change! I am very happy with the courteous and fast service! Also the store was clean and nicely decorated with a nice array of jewelry displayed nicely. I found out that my old friend from high school Chuck Dowden is the owner and I would like to commend him for the great service in our small town!

I came in right off of work dirty and not looking so great. A lovely man working there greeted me…read morewith respect and kept that same respect to me throughout my time there. I'm young and don't have too much money and he understood that without me saying anything and he made me feel welcome still letting me look around. Will definitely be back for any future jewelry needs!

They're the place to go if you're looking for quality jewelry at a reasonable price. My family has…read morebeen doing business with his family's business for close to 100 years. I kid you not. So very delighted to continue that association.

I took 5 rings in to be repaired, cleaned, and sized. They had a fair price & I had my stuff back…read morein less that 2 weeks. They did a great job! I plan on bringing my son back to get his wife's mother's, birthday, & all other holiday gifts.

My husband always brings our jewelry to Steve. He does a great job and is honest. His work is…read morefantastic ! He repaired a necklace that means a lot to me . I don't trust just anyone with my jewelry.