This place sucks... A rude bitch answers the phone. We live 10 minutes from their office... Said…read morethey were too shorthanded to come out. LG is the one who gave us their name. Don't waste your time.

From the owner: Mascal is a family owned and operated company. We are Factory Authorized for Whirlpool, Maytag,…read moreKitchen Aid, Jen Air, Subzero, Wolf, GE, Electrolux, LG and Samsung appliances. We also sell new Appliances Speed Queen as well as Whirlpool made appliances.

Tami and Ron have always gotten to me quick. Good hometown people. Tami got to me same day on a…read morewarranty job.

From the owner: HVAC /repair replacement. Appliance repair. We install new air conditioning systems. Also repair…read moreany and all air conditioning systems ductwork.

Again the need to justify your actions as well. First off…read moreyour not the only one that was in the military. Using that as your justification for this is an embarrassment. Yes you are correct in stating I already had the boot and you would not warranty it. That is a correct statement. I DID speak to you. The scheduled time was not by you but by the person that called. You however stated it would be done in at least 1-2 hours once started. You did say you could pull your tech from another job. You were told originally I had to leave by 4 when I called you to see why no one had showed up. Not go to work but to leave. I had taken off work to wait on the tech. It was just after 3 pm at the time of that conversation and it would take approximately 20 minutes to get to me. So it would not have been done before I had to leave. I wasn't risking having it taken apart then having to leave with it apart because I wasn't risking not going to be back for several hours. Price wise you stated nothing originally about a discount nor explained diag fees and etc. You were told up front make model and I had the part. I asked how long and how much. You replied with how long and price. Which is very comparable to others. Honestly it was a hair cheaper. 9 bucks cheaper with NO discounts from the other companies that quoted me. Yes he is correct I believe in my google reviews. Because thats all he can find under that name. Im not leaving a 5 star review for anyone because they answered the phone or did the job requested as they should. Now issues, or going above and beyond then yes I will leave a review. And again he did offer to pull a tech. He did state he would do that. However that was after our initial conversation and I told him I would have to find someone else because I couldn't wait. He called me back to tell me that. By then the timing was not going to happen and I definitely did not want a rush job. And as I stated before he nor the girl was rude in any way. I do believe he was professional in handling himself over the phone. ORIGINAL POST Does not schedule or communicate with clients well. Appt for 2pm. I had to leave by 430pm. Was told not a problem and will be done by then. Took off work half a day to wait. No show at time scheduled. Made contact 1 hr later after waiting on hold to be told tech is behind. No communication to inform me. Get told he can be there by 330. When setting up appointment I was told 2 hours and it would be done. Offers 20$ off to reschedule. Already lost 4hrs work to loose another 4 hours work to see if they show up again. 8 hrs for 20$. Insulting. Do not recommend using this company.

From the owner: Since 1996, Mr. Appliance® has been your proud partner for speedy home and business appliance…read morerepair throughout North America. Our service professionals are here to serve all your residential or commercial washer and dryer repair, oven repair, fridge repair and all other appliance repair needs. When you work with Mr. Appliance of Beaumont you can trust that our expert technicians will take pride in the cleanliness of their work. We provide upfront, clear pricing, and never charge by the hour. We diagnose your repair in person and always guarantee our work. Backed by the Neighborly Done Right Promise®, your satisfaction is our guarantee. Call us today for all your appliance repair service needs!

Would give 6 stars if I could!…read more Fast response to my inquiry through Yelp, and then came the same day to check out our dishwasher that wasn't draining. I'd been meaning to replace our cracked garbage disposal for a while so asked if they could do that at the same time and "yes, no problem." Showed up on time and quickly found the issue with the dishwasher (piece of glass stuck) so he didn't even charge for that. Showed me how to fix it myself it it ever happens again, swapped out the disposal for a new one, cleaned up and was on his way. Super honest, friendly, reliable, and very reasonably priced. Not sure what else you'd look for in a repair company but we'll be using these guys again!

Awesome service, from the first phone call to completion of repair! Fair pricing! We have their…read morenumber saved for any future repair needs!

David is fast to respond to service calls. He is a professional who still has integrity. The only…read morearea technician who services LG and Samsung as well as all other Major Brands. He is also a Veteran. Call him for any of your appliance repair needs. I highly recommend him. I have been using him for years !

We called Discount Appliance Repair because our dryer was having issues. The service was great and…read morevery professional.

Assuming that this business is the same as Bert's from several decades ago, I hope the the elderly…read moregentleman who came to work on my kitchen stove has long retired and been replaced by someone with a better personality and a higher skill level.

I just moved into an apartment and my dryer was not heating. I called Mr. Bert to come to look at…read moreit. He was very kind and found out My dryer was not the problem But the wiring in my apartment. He was kind enough to talk to the office and explain the need and safety of fixing the problem correctly. He also looked at my AC, which is not cooling right, and apartment people argued it was fine. He looked and gave me his opinion and what needed to be done. He was awesome I will definitely call him again for any of my needs and would highly recommend him to anyone. Oh, and the other reviews and people also recommending him on Facebook were all accurate. He's great.10 out of 10 Recommend

Matt's Appliances in Lake Charles is amazing! The customer service is exceptional, and their…read moreselection of new and used appliances is impressive. I found exactly what I needed at a great price. Highly recommend!

the service was excellent. as soon as I pulled in someone was outside to help me find what I need…read more the prices are reasonable the people are friendly just a great atmosphere I will d be going back for anything else I need in the future

Mr Noah came out to my home and installed my new dishwasher. I had been trying for two days to…read morefind someone as I had a house full of company and desperately needed it to work. He was by far the most professional and friendly appliance service man I have ever had in my home. His business is mainly working on commercial appliances but after hearing my situation he came anyway. I would highly recommend him to commercial customers as that is where his primary business comes from. A BIG thank you to Mr Noah!!

From the owner: We service all makes and models of refrigeration,beverage and food equipment. Ice machines are our…read morespecialty...

Tri Supply out sourced their service department. I needed a service call on one of my appliances…read moreand ended up being connected with this guy. Rudest non-caring contractor I have ever come across. Do not use. I wouldn't want this person in my house or around my family. Reported to Tri Supply. No stars given.

Kitchen aid sent me here for Warrenty repairs. They are rude, push off service, and hang the phone…read moreup on you. This went on for two weeks until kitchen aid told me I could hire anyone I preferred.