This used to be our favorite spooky season activity, but I think this year broke us. It was one of…read morethe most mis-managed, poorly communicated events I've ever attended. What I THOUGHT my $100+/person ticket bought was an ALL DAY pass. It used to be that you'd show up, pay $X based on what time you were arriving (late arrivals paid less) spend all day in the park, and at some point, the haunted houses opened and the scarers came out- seamless, spooky, and perfect. But, that's not how it works anymore.
Now, they kick everyone out of the park at 5:30 and make the people who paid for ALL DAY get back in line to re-enter the park about an hour later. There are no signs to explain where you are supposed to be, and no warning that you were going to be kicked out of the park for the transition. There was a mile-long line for something called Route 76 (where, I guess part of the park was still open, if you paid extra or something, but the park opened back up before most of those people saw any benefit), and a lot of people got confused and got into that line- not knowing what it was. The rest of us were wandering around confused on where to stand and how to get back in. It was chaos. I understand that the idea is to make sure everybody that bought just the daytime passes are out of the park, but this could all have been avoided by a simple wristband. But, I suppose to save 3 cents a ticket, they opted to inconvenienced thousands of angry families.
Once we finally got back into the park, things weren't even ready. They had gates up to keep us from moving around freely into the park while they continued to set up, rides were shut down, more mass confusion. Further, they had hardly any scarers in the haunted houses and they were pushing multiple groups in together, so if you were anybody but the first out the 12 people they pushed in at a time, you were literally there for the ambiance.
Part of the problem, too, is that they are letting kids of all ages into the haunted parks, and people had literal babies strapped to their chests in line for the haunted houses, and I saw not one crying child, so that should tell you how tame they have made this event in terms of scare factor. (That statement is just to illustrate the problem, I'm not complaining about the lack of crying children).
The technology is as outdated as their rides, too. Cedar Point, Disney, etc.. they have apps that show you real-time updates on what's running, estimated wait times, etc. This Enchanted Parks outfit has an app that is basically just their website- a map of the regular season park. They don't even have a map on there showing where the haunted houses are located. In fact, it won't even tell you what hours food vendors are open. It's a complete waste of data, and such a missed opportunity to alleviate the mass confusion and frustration.
The only thing they seem to have kept up with the times on is inflation. $22 plus tax for a 6 inch sub at Subway, but- don't worry guys- it comes with a FREE bag of chips. Drink extra...