Michael and the staff at first response appliance repair are awesome…read more I called on Friday at 4:45 PM and Michael was at our house Saturday morning at 10 AM to diagnose the problem. When the replacement part came in, Michael, text me at 7:00 PM to ask if he could come install it. Most companies turn their phones off at 5 PM and he went above and beyond getting our refrigerator up and running at a Fair Price. I'll definitely use some again if you ever needed. Great People.

Michael was excellent. This was one of the best interactions I have ever had with repair service…read more After calling two other outfits that were highly rated on Yelp but never responded, I called First Response. Highly responsive, highly engaged, highly competent are how I would describe this company. I plan to hire them for all future appliance repairs. There is no need to look elsewhere.

this company is horrible. After requesting an explanation they refused…read more Only one part was called for and they are charging for 3. In addition i researched the cost of these parts and they are doubling the cost. A simple repair of a Subzero waster dispenser they want to charge $1,800 for. Outrageous no star

Over price and will recommend to replace appliance instead of trying to fix it. Does not look…read moreprofessional and late for appointment.

Wonderful service and reasonable rate. Also excellent communication before and during service…read more He is now our go-to for appliance repair and I've shared his business info with our neighbors.

Fantastic job replacing the seals on my refrigerator and freezer door doors on a 17 year-old…read moreKitchenAid refrigerator. He ordered the part, collected it and showed up on a Saturday and spent two hours on his hands and knees replacing the seals. I'm over the moon with this job. It was not inexpensive but nor is my refrigerator. I won't tell you how much that would cost to replace in its entirety. Oh, for good measure, he advised me how to replace the seal on my garbage disposal drain. Great job

He fixed the appliance, but grossly overcharged and refused to return text or phone call when asked…read moreto clarify/justify. Here's our experience: Called A-1 Appliance to come out and fix a leaky washing machine. Setup appt. Russ came, and all seemed good. Maybe it's 'years and years of experience' but what struck me as odd is he just visually inspected the washer and said it's the drain pump (he did a cycle but no taking off any parts of the machine). He then tried to convince us to buy a new washer. $95 for the service call and no actual inspection.....it felt really odd. We did ask for him to quote the fix though to have an option (fix or buy new). he said he would credit the $95 if we proceeded w a fix (reasonable, and I expected a service fee for his time to come out......although I go back to he didn't actually inspect anything). Days later he said $400 w labor for the fix. We did our research and decided since were were already $95 in and a new washer which then means a new matching dryer would be super costly (1k+) we said let's fix it. Russ called days later, said part is and we scheduled a time. Came into the house nice enough and said 'hope it's not something else once we get this part in'. I half jokingly said 'I sure hope not b/c we went forward with the fix based on your analysis during the 1st service call' (go back to him not inspecting it). Left Russ alone and he fixed it...at least as I'm writing this now he never actually ran the unit to my knowledge....guess i'll find out during that first load. The issue I have is w payment. He gave me the total bill amount I owed today. It was $400. I questioned him on this saying the $95 credit should come off and this is where it started. He said 'oh it was $500 and i'm giving your credit of $95'. We looked at text exchanges he had wiith my wife (she was working out of the home when this happened) and this was never said. I paid on CC. When he left I looked at the invoice $225 for the part (reasonable enough) $15 Tax (gotta pay tax man) $260 in labor. Say what????? We have cameras so I just had to check when he came/left. 1 hour!!!!! Note he told us his labor rate was $95, the cost of the service call (he charges 1 hour for the service call). TOTAL all In was $500 In total I feel he overcharged us by $160. If we add the part and tax and then include one hour of labor ,which would have been credited as we already paid it, We should have given him a payment today of $240.....yet I paid him $400. In short the labor wipes out from his service call credit and we should have paid the part and tax only. We called his office (wife answered, left this message in short and to call us). No response. We texted same night. No response. We always pay bills. We believe if you work, you get paid. I'm having an issue of gross over charge.

I just got off the phone with Russ, what an honest man, he just helped me to reset my control panel…read moreon my refrigerator over the phone when he could have charged me for a service call by coming over and doing it himself !

Mr Appliance came to my rescue when my freezer stopped making ice just before having out of town…read moreguests arrive for several days. They were quick to schedule and arrived on time. Their tech was friendly and personable and got the job done for a very reasonable price! I will be referring them to all of my friends and highly recommend them to anyone needing an appliance repair!

Start button broken on dryer. It took 5 visits over more than 3 weeks to get it right. Spent over…read more$300 when I should have just bought a new one. Never again!

Andy was quick to return my initial phone call, promptly set up an onsite appointment, immediately…read morediagnosed the problem and fixed it all within the time-frame that was promised. Reasonably priced, and I will utilize this business again in the future. Highly recommended.

I would highly recommend Andy from Pristine Appliance. He and his son did an amazing job. I was…read morethinking I'd have to purchase a new range because repairs can be so expensive. Andy came through with a reasonable price for parts and labor with a warranty. We won't go anywhere else!!!!

My Whirlpool washing machine was getting stuck on the wash cycle and would not rinse. Having a…read morebaby and being a single Mom, I absolutely cannot live without a washing machine! I'm fairly apt at basic home repairs, but after a few YouTube videos and nothing seeming to work, I called IQZO. Andrei picked up the phone, asked for my address, and was over in 30 minutes to diagnose the problem. He identified the problem in under an hour, ordered the necessary part, and came back the next day to quickly install it. Andrei is very honest, reasonably priced, knowledgeable, professional, courteous, and I am so very grateful for his swift repair. HIGHLY RECOMMEND!!! I would give him TEN STARS if I could!!!

Fast response to my call for a refrigerator repair. Diagnosed the problem, offered a bottom line…read moreprice to fix which was reasonable. Refrigerator up and running. Thanks to Andrei. Recommend and will call him again if appliance repair is needed.

Ernesto has been working with me and my landlord on my stackable washing machine. He was very…read morecommunicative and easy to work with. I would highly suggest getting any of your appliances repaired by him.

Our old above the stove microwave went kaput. Knew installing the new one was not something we…read moreshould even attempt as I spent 2 days on the old one. Called Ernesto and he did an excellent job on a difficult install. Had to resolve several issues including trimming some wood to get it to fit, exhaust vent issues and drilling new holes for anchor screws. Very methodical and consistent in figuring it out and on top of that a most courteous and pleasant demeanor. Very reasonable in his pricing. Highly recommend Ernesto and AAA Zen Appliance Repair.

I should have written this a year ago, I have a Whirlpool French door, bottom freezer that, would…read morefreeze up and fridge part would only get down to 48 degrees, Had their tech come out, nice person but mis- diagnosed my problem, which 2 years earlier had the same problem fixed by another company. He said it was the mother board and would have to order it, meanwhile I had to unload the fridge and freezer twice to repair. Came back a couple days later put the mother board in and next day I called back fridge still wasn't working right temp was 36 for a day until the coils froze up and same problem happening. 400.00 repair, came back out and installed a fan module which should have been the first fix. That was 200.00 repair, told me to call in a couple of weeks to make sure it was working right and they would refund some of my money for the motherboard repair. Had the cell number of the tech that told me this, left a few messages, never returned my calls. So my 200.00 repair cost me 600.00, It was recommended to me because it was veteran owned from a friend. Very disappointed, guessing is how it was diagnosed. Would not recommend. Rob S. Stuart

Long timers (nicer way of saying it) that take great care of their customers and know their stuff…read more Diagnosed my older fridge quickly. They won't deal directly with my home warranty company but wrote out a detailed estimate for me. They've been in the area for years and I'm so lucky to have found them.