What a great experience! When I called for service, Ray asked multiple questions as to what my issue was so he had an idea of what to expect. Called prior to coming over to make sure we were home and gave us an ETA for his arrival, he was on time.
When he came in, he again asked questions and then explained what he plan to do to trouble shoot my problem. Through out the trouble shooting process he explained what he was doing and why ( he also explained each cost if he had to do something). When he determined the problem told me my options for the repair.
After the repair and on his bill, he wrote that if he had a return trip for the same problem, but the repair part was more money the payment I made would be applied to the new repair cost.
Highly recommended!!!! read more