Had an issue under the former management, and the new owner handled it with 5 star service. Great…read morecustomer service! Highly recommend! Thanks to the management at Red Appliance.

I bought what looked like an almost new Samsung gas dryer for my daughter at the end of 2025. The…read morefemale staff was accommodating and all appeared good. Just after their 3 month warranty, the machine broke. i contacted the store and to say they were rude, below unprofessional and accepted ZERO help is a generous statement!! They told me they have NO responsibilities and the problem is NOT theirs! RUN don't walk away from this store and their lack of any customer service! If this review saves 1 person from getting hurt by their business practices, it was worth my time in writing it!! I can never recall writing such a NEGATIVE review!!! Save your money and the statement "you get what you pay for" rings true!!

I highly recommend Danny at D&M Appliance Repair!…read more My 2009 Kenmore 800 top-load washer suddenly stopped working, and the lid had stopped clicking properly. I described the issue to Danny over the phone, and he was able to expertly troubleshoot the problem before even coming out. He then went out of his way to squeeze me into his schedule the very next day, which meant a lot because, as anyone with a family knows, you can't go long without a working washing machine! Danny has the experience and knowledge to quickly diagnose problems and get them fixed properly. Just as importantly, he charges fair and reasonable rates. We've continued to use D&M Appliance Repair over the years because we trust Danny's expertise, honesty, and workmanship. It's hard to find someone you can genuinely rely on these days. If you need appliance repair, I wouldn't hesitate to recommend Danny and D&M Appliance Repair. Five stars all around!

Excellent communication and arrived when he said he would…read more Danny was very knowledgeable and let us know we were better off getting a new washer rather than repairing a part which would not solve all the issues that are yet to come from a 20 year old Miele dishwasher. Did not try to sell services. I saved this business and plan to use their services when the time comes. Left a great impression.

had an issue with requesting an invoice and requested a manager. the man- jordan out of the cottman…read moreave philadelphia store- refused to get me a manager and said he was the tv head. complained that i am the customer and i wanted too speak with a manger. put me on hold and i thought a manager got on the phone. pleasant conversation until i said thank you and he said i am the same person you spoke with before. i am not rude or nasty. he lied and said he was the store manager. when i said, i don't appreciate your doing that he said go away and get out of my face. how dare a retail person talk to a customer that way. will never buy there again!! UPDATE- Email to CEO did the trick. I received a call from the DM who totally apologized. Not professional at all he agreed. Will talk to Jordan and take appropriate action. Thank you PC Richards for being responsive.

The service is a total bad joke. The delivered a non working…read morenew $900 Ac that I paid $700 to have installed. After 2 days on the phone I have still not gotten a resolution. Lack of phone staff and hours on the phone waiting to get "help" and then refered to other departments that were non working numbers. BTW don't believe the press 1 to get a callback, Ive done it three times and after hours they never returned 1 call

My almost 5 year old dishwasher was not working. I had another company check it out and needed to…read morewait more than a month for a part, due to covids impact on delivery. Then he could not fix it. Through Sears subcontract, I was put in contact with Premier Service. They came in a few days, got a part quickly. The office kept in touch and answered my calls. The repair was more complicated, but Joel figured it out. After the repair, there was a problem again. I called and Joel came back the same day. He quickly fixed the problem and showed me what to do if it occurs again. Pamela in the office is so efficient, and courteous. Joel, the technician is very knowledgeable, and really nice. This is a very small independent family business, father and son. I highly recommend them.' They are dependable and caring

Utilized them to fix our dishwasher. They were very prompt and knowledgeable. Recommend them for…read moreappliance repairs.

I was pleasantly surprised by my visit today. The shop was not where Google maps placed it…read more Instead search for Karako Suits. The Dewalt shop is next door to it (it must be new since Street View isn't updated yet either). It turned out the saw I'd brought in for a repair was just not properly tightened up and the friendly staff fixed my issue at no charge. It was a truly great experience. The store also has lots of Dewalt merchandise on sale for purchase if you're looking for that.

On May 23rd, I entered into a transaction with Capuano Home Appliance for the purchase of a DCS BBQ…read morefor the agreed upon price of $3,999 plus tax. Upon receiving my DCS BBQ, the item was not fully operation with the rotisserie burner not working, so Fisher & Paykel (manufacturer) was called into fix the item. The repair required 4 visits and was finally completed after a span of 5+ weeks. During this time, the BBQ was disassembled and reassembled as the technician attempted to isolate the issue. Furthermore, during this time modification were made which resulted in poorer working conditions to the main burners. Prior to the 3rd visit we demanded a replacement BBQ, as we were dissatisfied with having to wait and felt the BBQ was a "Lemon", which could only be resolution by replacing the entire BBQ. Our demands were ignored and the company finally completed the repair on July 3rd, and offered to extend my warrantee by 1 year. Upon examining the BBQ, I noticed several washers were missing from the back panel and told them that there offer was not enough, as the BBQ was now refurbished. This complaint was ignored by Fisher & Paykel. At this time, I again reached out to Capuano and told them Fisher & Paykel was not treating us fairly, as we now had a refurbished BBQ which was not part of our agreement, nor was it reflected in the price paid. I explained if they refused to do a full replacement, then we should expect to receive a discount which is appropriate for a refurbished BBQ. The Salesman, attempted to convenience me this was an acceptable outcome, at this point the situation got worse as I felt insulted. When I attempted to reach out to the owner, he never returned my phone calls. Ultimately, Capuano did nothing to assist, although they were the ones that sold me the unit and the only ones with the power to right this wrong. Furthermore, this was not a $200 BBQ and Capuano was compensated nicely for selling such a luxury item, even though the agreement was not upheld. IMO, this was about buying power, that Capuano doesn't do enough business with these companies and has little power when it comes to representing the consumer. My biggest regret, not purchasing this BBQ thru PC Richards, as I know I would have been protected and would not have gone thru such an ordeal. All in all, stay away.....

From the owner: Capuano Home Appliance Sales has served East Farmingdale and Suffolk County since 1983, now part of…read morethe Royal Green Appliance family since October 2025. Our 10,000 square foot Central Avenue showroom pairs the same local team with an expanded brand lineup, including luxury names like Sub-Zero, Wolf, Thermador, Miele, and Viking alongside value brands such as GE, Whirlpool, Frigidaire, KitchenAid, and Bosch. Shop refrigerators, ranges, cooktops, laundry, dishwashers, microwaves, and grills, backed by in-house delivery, installation, and haul-away, plus trade support and financing. Our showroom is renovating now, with the Capuano Appliance Outlet coming soon. We deliver throughout Suffolk County, Long Island, and the New York Tri-State Area.

Seth came within an hour. Fixed my jenair builtin coffee maker, very fancy model, in a jiffy. Very…read moreknowledgeable, professional and friendly. Highly reccomened. ​​

Seth and Allen were great to work with. I brought another company in to fix my fridge, which was…read morefreezing everything. That company wanted to charge me $900 to fix it. Seth completed the job for 1/5 of that price! Thanks to you, Seth, for such a great job. They're my go-to appliance repair people from this point onward.

Convenient location in Levittown located next to other shop. Shared parking lot. Helpful staff if…read moreyou need to find something in the store. They do have the latest iphone, iPads, digital tech and gadgets and cases. Printers, and and other electronics. Came to look at the latest phones to compare prices and styles.

They really need to improve their customer service at this location. I've been here a couple times…read moreto pick up online orders and the instructions are always different. It's like they hire people that don't want to work or just rude. Today a woman jumped in front of me in line and said she only had a question to ask the cashier cashier walked off the register to go help this woman on the floor and it was my turn to be helped. No one apologized, no one said anything to me. I just had to stand there and wait. In the future, I am willing to drive further to go to another Best Buy for better service.

I used Oscar on 9/28/26, he was prompt and courteous and immediately determined what was wrong with…read moremy washing machine. Within an hour I was up and running again. I would definitely use him again.

not reliable, try to sell a washing machine part to me for 350$. was on Amazon 140$. I told him…read moreabout it. he said buy it and now he refuses to to put install the part, blocking my calls. i was shocked because he seemed so nice. also said the 95$ service charge would go towards repair if I let him repair the machine then he changed to say it was a separate charge. avoid this company.

This is one of two chain home improvement retailer's that I have purchased tools, appliances &…read moreother home improvement products. Their located fairly close to Republic Airport and a fairly large shopping center. I usually shop at Home Depo when I know exactly what I need and where it is located in the store. But when I have a home project that requires an experience hardware assistance, I normally will visit the neighborhood hardware store.

Briefly stopped here early in the morning to see what the store featured. I was excited to see that…read morethis place was open at 6:00 in the morning. This place was full of Halloween decorations. Store is very well clean, organized and inventoried. Staff here was really friendly too. Very clean restrooms featured here too and best of all if you come here right when the store opens, there's no people here which is great!