Shane is knowledgeable, friendly, and took the time to answer all of our questions. He provided his…read morereport when he said he would and returned our calls in a timely manner. We were able to use his detailed report to guide our negotiation with the seller which made the transaction easier to complete. His use of the thermal imaging was worth the price paid as it helped us discover and negotiate a resolve for an issue the seller wasn't even aware of! I would use Shane again and recommend him to anyone looking to buy a home in New Jersey.

I don't have enough good things to say about Shane! Our realtor recommended him. First off you…read moremight notice if you speak to them at the office or read up on the company that Shane is the only inspector, this is not a corporate business - this means savings! Shane beat the prices of the two other inspectors I requested quotes from and I was even able to get the infrared imaging to check the walls for moisture and whatnot. The inspection itself was super thorough, the inspection report was also very detailed and you can see a sample report on his website of what you will be getting from him. You can even create a list of items using the website the report is on and it is very easy to do, which you can send to the seller to request to be fixed before you agree on the price. We ended up saving a lot of time and money by sending this list over to the seller. Shane really looked into every crevice of the home, and by walking around with him he gave us some very good advice about what will cost a lot to fix and should be done professionally, and what we could probably do ourselves very cheaply. He also gave us some information in general that would be nice to know about your new home, such as pointing out where the electrical panels and water shutoff valves are. We even got a little book at the end about being a home-owner and things you should know when you own a home. We had actually been able to view two inspection reports on the same home from previous buyers that fell through, and Shane's inspection report caught a lot more things than the other two reports. If for some reason we ever need an inspector in the future we know we will call Shane first.

First of all, they never respond to any of our messages--a common complaint about this company. In…read moreaddition, we had a heat pump installed by them several years ago and the wiring was all incorrect and improperly labeled. It was just a poor job through and through. Given all of this, it does not seem surprising that they now may be out of business.

They were very accommodating getting us in there schedule since we werewith out air during that…read morewonderful heatwave. The staff was a pleasure and the pricing was great they even gave us options to choose from, that worked with our budget.

My wife and I moved into a 30-year-old condo with electric forced air heat last year and after an…read moreexpensive winter, we turned to Ciel Power to help us hopefully reduce our monthly energy bills. A couple of months later, and I would say it's too soon to tell if there are significant cost savings yet, but we are pleased with the overall experience and our house definitely feels less drafty. We ended up using Ciel Power to make the energy repairs because their recommendations just made so much sense and after the rebate, the 0% financing worked out to be really reasonable. Everyone at Ciel was extremely professional, and when we had a couple of small spots that were missed during the repairs, they sent their guys back out to finish the job and we're extremely eager to make sure we were happy with the finished product. I would recommend Ciel Power to anybody looking to make energy improvements in their aging home.

Since my original review, Natalie (Senior home performance consultant) from Ciel responded to my…read moreconcerns. I appreciate her acknowledgment that communication and coordination have fallen short, along with her apology for our experience. She also shared that our project is one of Ciel's first under New Jersey's newly launched Building Decarbonization Program and that there have been been challenges related to evolving program requirements, permitting, inspections, utility coordination, and scheduling. That context is helpful. However, it also reinforces why strong project management and proactive communication are so important, especially when navigating a new program. One part of the response stood out to me. Natalie mentioned this was the first time she was hearing that we felt this way. While this may have been the first time we summarized our concerns in a single email, our email history since March and April (it is now July) reflects repeated requests for clarity around project sequencing, permit status, HVAC installation, subcontractor coordination, and next steps. Throughout the project, we've consistently been trying to understand what was happening, what each step depended on, and when the remaining work would move forward. Our concern has never been that permits or inspections exist. We understand those are part of construction. Our concern is that the responsibility for tracking progress, following up, and piecing together the project timeline has too often fallen on us instead of the general contractor. We are still waiting for a clear written schedule outlining the remaining work, responsibilities, dependencies, and estimated timelines. Our home also remains without central air during the summer, and with a three-year-old daughter in the house, the impact continues to be significant. I remain hopeful that Ciel will bring the project to a successful conclusion, and if they do, I'll gladly update my review again. My goal is simply to share an honest experience and encourage the kind of communication and project management that homeowners should reasonably expect.