Upon picking up my computer/reading glasses at Coastal Eye Care, I was told to look across the street and read some smaller signs. I could see everything very clearly. So they told me I was good to go. Dr. Comier was not there. As I was driving away, I realized that my computer/reading glasses were to only have focal points for my computer and for reading (so if I was writing on the computer from something I was reading), not for distance. So I called Dr. Comier the next day and told him I thought they ordered progressive lenses for all distances. He told me that in progressives the distance vision field has to be there. I said, "It does?" and he said, "Yes. Practice wearing them and over time you will get used to them. Later on, you could always try a different progressive lens that has a narrower distance field along the top."
So I did--practice. Four-six weeks later I called the Center back saying that it is very frustrating to have to hold my head at an angle. I was asked how much I was wearing them. I admitted that I only sat at the computer once or twice a week. I was told to keep practicing. Having severe back pain already, I did not want to hold my head angled backward on top with my chin jutted forward and up so I could see through the lower part of the lens while working on the computer. In addition, one of the lenses kept popping out. Since Dr. Comier had moved his office further away from my residence, I simply went to an eye store nearby to see if they could position the lens to stop it from popping back out. They could not. After awhile, I stopped using them altogether. But, I needed some glasses while I worked on the computer in order not to get a headache. So I tried them again. Again, the lens popped out.
This time I made an appointment with Dr. Comier regarding the lens popping out. But when I arrived, a substitute optometrist was there, instead of Dr. Comier. No one had informed me of that. The substitute doctor was very accommodating and tried to adjust the frames and lenses so the lens would stay put. I happened to mention that I did not understand why progressive computer/reading lenses had to have the distance vision along the top. He said they usually did not. I asked why Dr. Comier would have said that. He said I would have to ask Dr. Comier. Now I was upset as I felt I had been manipulated in order to keep the glasses. Before I left, I made an appointment with Dr. Comier for the following week, even though I knew driving that far again only one week later would flare up my back.
On the way home, I stopped at Visionworks to make sure that progressive computer lenses did not require the distance field to be along the top. I was told the wrong type of lens was made for me. I was told to insist that Dr. Comier make computer/reading lenses for my frames at no charge.
The next week when I met with Dr. Comier and told him how the substitute doctor and Visionworks had both told me that no distance field [of vision] needed to be along the top of the lens for computer/reading glasses. Instead of admitting that the lenses were made incorrectly, he tried to tell me that there does need to be a narrow field for distance vision. But when I pinned him down, he admitted the field could be very narrow or not there. Then he said that he was talking about computing the diopter strength where one has to include and build on the strength of the distance prescription. Oh, come on! Dr. Comier was changing and coming up with excuses on the spot. His answer about the distance field being required along the top was directly after I said my vision was crystal clear when looking through the lenses and reading smaller-type print all the way across the street. Then Dr. Comier told me that informing him of that did not mean anything, nor did it signify that the wrong type of lens had been made. Really? There is no focal point for distance vision where one's distant vision would be crystal clear in a computer/reading lens. Now, his reason for not refunding or making me the lens that I ordered for no charge was that I waited too long. Excuse me, I let you know I felt the lenses were not correct the day after you gave them to me. Since when does a patient not sit down in their new computer glasses and get tested for reading clearly at the distance a computer sits? read more
