It is just unfortunate the experience we had here. We had a group of 14. When we arrived I was spraying our kids with sunscreen. With a large group, it's just the easiest way to go. I couldn't help but notice a couple of under-the-breath comments of the owner about asphyxiating her with my spray. I appreciate her greenness, but I thought that was really rude given that the tourists like us are the bread and butter of her business. When we had arrived into her shop, she told us all we could put, and I quote, all of our belongings and flip-flops into the baskets underneath the bench in her shop. After we got everyone sprayed, much to her chagrin, the kids took off running down the pier in excitement and all of the adults followed with exception of my husband. As an afterthought, she told my husband, oh, btw, you might want to tell everyone to leave their flip flops on because the pier can get really hot. Too late! Everyone was out of sight. There are two docks. Everyone kept going because they assumed it would be the first dock and they were almost there. Wrong! It was the second dock way out and literally by the time the party got to the last dock almost everyone in the party had blisters on their feet. Because one of the party members was in so much pain, there was a pair of flip flops mid way in a bucket that she thought were left behind. She put them on her feet to go the rest of the way and left them at the second dock. She did not steal the flip flops. She needed them to keep her feet from blistering any further. But not for the HUGE oversight on the part of the owner, this would have never been an issue. We had a great time paddle boarding and kayaking and talked about how unbelievable it was that the owner had not told us to leave our flip flops on. But we made the best of it. When our time was over, when we got to the dock, there was a young man there who was not very helpful upon unloading, which did not go unnoticed either. He decided at 20 something it was his job to confront my friend who wore the flip flops from one dock to the next (and left them there) and comment on her lack of parenting skills and what kind of ethics is she teaching her children by stealing someone else's flip flops, etc, etc. I"m pretty sure this 20-something would not know the first thing about parenting . . . . or about blistering your customers' feet. This tirade went on and on and this ridiculous kid would not let up. This all happened in front of all of our children to boot. What happened to the customer service, the customer is always right. Where I am from that is the standard. Then once back to the shop, instead of the owner taking the high road, like most owners of a business would do, she made no apologies for the unacceptable behavior of her employee and told my friend that the money we spent there was not going to make or break her and that the one lousy review on top of her hundreds of good ones meant nothing to her. Are you kidding? Lousy attitude like that deserves a lousy review. I have to say I have never encountered such poor customer service anywhere, whether traveling or here at home. It is too bad this woman and her employee do not know how to treat the people that keep them in business. Considering she is part of the Twiddy Real Estate family who prides themselves on customer service, it is even more surprising. I guess she's right, she really does not need our money. Do yourself a favor and support a local business owner that actually has to work to keep their customers happy. My advice: Learn how to treat your paying customers and tell them to keep their flip-flops on! read more