Sending much love to the Meadowood Mall Coach location where I picked up my Brooklyn 39 and inevitably wound up browsing on 3/16/2026. The associates went above and beyond. My 8-year-old daughter came with me and they answered her questions and showed her bags, wallets, and charms like they would to anyone else browsing.
She fell head over heels for the Plaza bag and I bought her a Plaza 18 in Melon Pink. I know some people might think I'm nuts. But she asked very nicely, pointed out it would match all of her dressy outfits (true), and that she was responsible (true). I try to give her and her twin brother experiences and things I never really had the opportunity to dream of until I was out on my own. So maybe I'm a soft touch
But the staff were wonderful to her. They congratulated her on being a big girl and said getting her first Coach bag with her mom was a huge milestone, wrapped the box beautifully, and told her how she can take care of it. Through the whole process, they talked to her -- not just me.
She still gushes over how special and grown-up she felt. I'm definitely a customer for life, just like my grandmother was. read more