We shop at the Coach Outlet in San Ysidro pretty often, and we've consistently had great experiences, so I was honestly surprised to see some of the negative reviews. Our visit last Sunday was another reminder of why we keep coming back. Valerie helped us and was fantastic. She went to the back to find the size I needed in a pair of shoes and made sure everything fit before we checked out. Friendly, patient, and genuinely helpful. The products are excellent, the store is well organized, and the service has been consistently good for us every time. Still very happy to shop here and get the discounted prices for well made products. read more

Coach Outlet - Leather Goods Near Me - San Ysidro, California

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Coach Outlet Online Very disappointed with their shipping instructions. Spoke to their supervisor and she was of no help. They refused to add an Apt no when it was a glitch on their app for removing the apt no. I don't think I will ever buy online from them after this experience. Truly disappointed. read more

Extremely disappointed with the customer service here. I was waiting for almost 10 min for an associate to help me & they were all busy talking in a circle, waited a few minutes to ask them a question and they were super rude about it. I almost didn't purchase it the purse, but I didn't want to feed into the stereotype I felt placed on me that I wasn't going to purchase. Overall, they had cute & affordable options there. Customer service was just the issue. read more

Coach Outlet - Leather Goods Near Me - San Ysidro, California

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Purchased a cute wallet that fit all my needs yesterday at the Tannersville PA Coach outlet, only to find someone's cosmetology license and a building access key card tucked inside -- meaning I purchased a USED item from this Coach store! I live 2 hours away, so returning to that store is not an option. The Outlet referred me to Coach Customer Service, who will send me a return label, but I still have to pack it up and drop it off at the nearest UPS location, and will not be able to get this same wallet as it's out-of-stock (and the nearest outlet is 45 minutes away if I want to find a similar one). Customers should NEVER have to check to be sure a Coach item hasn't been previously used, and should NOT have to go to any effort to be made whole when something like this happens. Additionally, the first guy I spoke with at Customer Service left me on hold for over 10 minutes after taking my info and never returned, however a wonderful woman named Tamara picked-up the call and took care of me (Tamara deserves 5 stars, and is the reason I didn't leave 1 star overall). read more

Coach Outlet - Prior owner of the wallet's cosmetology license and a building security access card that were tucked in the wallet I purchased "new." - Leather Goods Near Me - San Ysidro, California

I'm a Coach collector and love this brand for the high quality of their products. Two weeks ago for the second time I visited this location. Same as last time, as soon as I entered the store, the bald manager, Francisco, stared at me, looked me up and down, and started saying something into his headpiece instead of greeting me to make me feel welcomed and interested in shopping. Same as last time, he made me so uncomfortable that I ended up leaving the store without buying anything. As soon as I stretched my hand to touch a bag, two people would approach me from right and left like I was a criminal. I would never return to this store in a million years because of the unwelcoming culture that this manager has. Instead of greeting people, he gives you a mean bitter look that you just wanna leave the store. I have been to the Carlsbad location several times, and I have never experienced such a thing, very disappointed in the coach! read more

I haven't been here since pre covid! It was pretty crowded in Easter Sunday. They had a great selection. Displays were nice. I came to try on some bags-I usually order online but I am short so wanted to make sure certain styles looked good on me. I see a lot of bad reviews on here but I had a good experience. I noticed some pics showed bags with flaws so thanks to those I will thoroughly check to ensure I won't receive any flawed ones. I just purchased a sunglass case since it is no longer available online. read more

I wanted to take a moment to share my appreciation for the exceptional online shopping experience I've had with this brand. From start to finish, everything was seamless, and I truly value how quick and easy the process was. Their customer care team is outstanding, and it truly made a difference. I recently made several purchases during their online sale, and I wanted to mention this because, in the past, I've had challenges with online shopping with other brands. However, their service has completely changed my perspective. I will certainly be sharing my positive experience with family and friends, and I look forward to shopping with this brand again in the future. The items I received are beautiful and exactly what I hoped for--if not even better. read more

They have a great selection of merchandise and great customer service...without any pressure. They also offer a military discount...bonus!!

I purchased 2 Coach totes from the Coach Outlet in December 2025. They arrived quickly. Both arrived on the same day, but in different boxes. One was wrapped in brown paper and the other in purple tissue. Upon opening, BOTH totes smelled heavily of cigarette smoke. So heavily, we had to quickly close the boxes and place them in the garage. I noticed the boxes were sent from a "return center." I was obviously sent items that had been returned. A Coach Outlet representative acted confused about my receiving items from a return center, but promised I would receive a $50 certificate for each of the bags for my troubles. I returned both bags immediately. It is January 2026 and no certificates were sent. read more

I went there with my brother and boyfriend. My brother put on a Covid face mask(because he has face tattoos) and the security approached him and asked to remove his mask AND THEN NOTICED THE TATTOOS. They made a big deal because I seen like 3 works surround US AND it honestly made me UNCOMFORTABLE. He took it off and the security guard said "I appreciate the mask" AFTER NOTICING HIS FACE TATOOS read more

Coach Outlet is a rip off. I order some items and returned them but never got my refund. They claim they refunded me for the item but I never got it. I wouldn't recommend anyone ordering from them on online. read more

Careful! They use Fedex to ship. If Fedex loses your package, you have to dispute credit card charge to get your money back, even when Fedex records show the package is lost, Coach won't reimburse you even though they can file an insurance claim with Fedex. Apparently, Coach doesn't insure their shipments. They just dump the cost onto you. I have to dispute a $400 purchase never received with my credit card company to get reimbursed. read more

Ordered on web site. Missing item in order, contacted within 30 days and several times after and every time got a reply saying email not delivered. Miraculously & well after the 30 days I finally got a response saying I'm sorry about your trouble but it's after the 30 days so there's nothing we can do. I have the emails. I have the tracking information. I have all the evidence and they do not care. They are thieves, deceitful, and need to be stopped!!!!!!!! read more

This has been the worst service, ordered a purse. Never came per notes item was damaged at UPS. They send another purse, was small and ugly. I send it back. I'm still waiting for my refund. PayPal has not been of much help. I will never purchase a purse from the coach outlet. Be careful when you order online. It was even confirmed item was received.i don't like dishonest companies. My item was $214 read more

Tried to return a handbag and after receiving confirmation that they received it, I didn't receive my refund for six weeks

Order a new purse from my wife for Christmas , Live in Hawaii so they charged $50 for shipping . They then shipped by slow boat after telling it would take 5-7 days ! Now it will take 2-3 weeks ! They obviously wanna rip me off by shipping get for a few bucks then charge me $50! Not good business practice! FYI I'm still waiting and hope it arrives before Christmas! I won't buy from them again... read more

Coach Outlet online. I was so happy to received my order! I got so many compliments. But unfortunately within a month the inside of the purse started falling apart at sems. I didn't realize it was going get worse! When I called Customer Service I was told I could return it or exchange it. They sold the color for my purse and then I got sick and just wasn't able to get it fix. read more

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If you're looking for a great deal on anything Coach, I would definitely say shop at the Outlets. Every time I've gone in here they are having at least a 50%-60% off sale.(off already discounted items), sometimes even more. They carry the latest Coach items, however the latest stuff may not be discounted. Customer service is also on point. I even had to bring my purse in for repair. It was a easy process and they mailed it back to me within weeks. The bad side is: Everyone is wearing/carrying a Coach purse now a days. Doesn't matter though... I still rock my Coach stuff! read more

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Yikes, my sister came and bought a purse, no questions asked, and did not check her ID. I came the next day and asked Julissa about additional discounts as I was checking out. She told me the store doesn't offer additional discounts and looked me up and down and requested my ID for my card when it's not required for every customer. Very different customer service depending on how you look and the questions you ask. Customers beware, I'd rather shop at a different store that doesn't question if you have money. read more

I'm disgusted. Asked someone to help me and they didn't. & the worked lizeth (however you spell your name) tried hitting on my man right in front of me and my kids. Interrupting our conversation & making me feel uncomfortable. No self respect. read more

Handbag came with no wrapping or shipping protection. Didn't see any physical damages. But we spend a lot money for them bags so they could have done a better job. Handbag looks like I brought it off the street. read more

Coach Outlet - This is how it came in the box. - Leather Goods Near Me - San Ysidro, California

I ordered a carryall purse and a medium wallet off of the website a couple weeks ago and even chose the no rush shipping option and it came on the December 23rd right in time for Christmas and did not take long at all! A++ for shipping and time. I love it and the bags and wallet were nicely wrapped and protected. My only issue is that it is not as big as I thought, but I don't mind. I don't carry much anyways, but even with the little stuff that i do have in it, it is still kind of heavy. I also noticed some of the threads have small pieces sticking out and I noticed some spots around the bag (they are tiny so at first glance no one would see it and I don't know if they were there when I got it because I was not looking too closely) but I have only barely used it for 2 days and I think its the material on the bag that made those "wearing" type of small dots because they won't go away. I think its the outer leather material of the bag. Otherwise I love it, I just really hope it lasts me a long time. Today is December 26th, 2020, so I guess we will see, but a definite 4 stars for now. It was cheaper than the original, yes, but it still wasn't that cheap, and for what I paid, I really hope those spots or little frays won't do any damage. I am usually not picky or a review writer, but I just wanted to say some stuff about it, thats all. I left some pictures of the spots I am talking about and the frays. Like I said, I am not picky and usually don't write reviews, just wanted to show what I mean if that makes sense. I still love it, just 10% bummed. We will see how this holds! :) read more

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Ordered a pair of house shoes for my husband while he was on deployment. He finally returned home and was able to try them on and they couldn't fit. Because it was out of the 30-day window they provided no return, no exchange, or store credit! read more

I ordered a purse and they sent the wrong one. Then they have the one at a store but refuses to ship it even though they sent the wrong item. You should of sent what i paid for. I got it when they were having a sale so now I can't even get it for the same price plus they won't send the right one. So I'm done. I'm never been so done with a store in my life as I am with this one. And let me tell you they could care less too. It shows. Yall are the sorriest conplaby I've ever seen in my life. I waited forever for you to get it back in stock I mean months for you to do this sorry ass shit to me. Yall are sorry for real and I hope everyone sees just how sorry you really are. They literally just are holding my money bc they didn't send the right item but yet I was charged for it. Now I have to go through all this bs to send this back just to get my money back and it's absolutely ridiculous. Someone should of got in trouble for this and I guarantee nothing is even said to the stupid mfkr that packed my stuff. You shouldn't even have your job anymore you lazy mf. I'm beyond done and beyond let down from them. I'll never waste another dime woth them. I mean it. Which is absolutely ignorant on your part. You could care less though you flat out showed me that tonight. read more

Pros: - Inventory is greater than Viejas Outlet, less than Carlsbad outlet. - On a slow day, customer service can be exceptional Cons: - Sales are commission driven. - Not all employees will offer to check the back for stock. - If you ask for an item from the back due to various customers (including kids with sticky fingers) touching what is to be a "premium leather product", again, some sales associates will check, not all. - Cashier shoved everything into one bag. I asked for multiple bags, they declined. I've seen grocery stores bag groceries with more care than the cashier that helped me. - They don't care to check for sensors. You can walk out and alarms will go off and they wont even bother to stop anyone. Cashiers look at you like you need to get back in line so they can remove the sensors. The security guard doesn't even bother to attend to the situation. Maybe that's why high end stores get looted. You get what you pay for with Coach, but I really don't see this location and or the brand competing with the likes of their competitors. If you asked me, you're better off finding a coach item from tj maxx or Ross. At least you'll get better customer service there. read more

I bought a coach purse for $200 at this outlet. It's been about 15 months that i've had it, I take super good care of my valuable items and I dont even use it everyday as I have other purses. Sadly awhile back THE SEAMS ALONG BOTH PURSE STRAPS BEGAN TO SEPERATE! RIDICULOUS! I bought a coach because I thought it would last many years and was high-quality. Clearly i was wrong. I will never buy a coach purse again! I would have been a customer for life but now i'm not a customer at all. DO NOT SHOP HERE UNLESS U R OK WITH YOUR ITEMS ONLY LASTING A YEAR AND NOT BEING ABLE TO DO ANYTHING ABOUT IT EXCEPT PAY FOR REPAIR THAT PROBABLY WON'T HOLD UP EITHER! read more

Coach Outlet - Paid $200 for Coach purse... Now STRAP SEAMING SEPARATING ON BOTH HANDLES within a yr! - Leather Goods Near Me - San Ysidro, California

I used to come here every couple of months before the pandemic. Went here today and not 1 person asked me if I had questions or needed assistance. When I was checking out, the clerk asked me who helped me. When I said no one, she giggled and continued to check me out. A lot of employees just standing there not acknowledging customers, strange. read more

UPDATE: Finally talked to someone who helped me. He refunded me and sent a replacement bag out at no cost. I appreciate their efforts to compensate me for an otherwise terrible experience with them. ORIGINAL REVIEW: Absolutely trash customer service. I have been on hold for several hours trying to get an update on an order I placed a MONTH ago. There is no tracking information and no sign that they have shipped my order. Trash. Do not buy from them. read more

This Coach factory store has such a boutique/retail store feel now that it is all remodeled w/ new wall art + plants +cushy furniture & rugs + other furnishings. I love it! The staff is really willing and eager to help you too. I was constantly asking them for more colors/styles, and they were glad to help me look in the drawers & in the back for additional inventory. ONE STAR: Variety You can find something for any woman (maybe not every man, though) here, and at so many different price points. They sell keychains for around $17 to wallets for $99 to purses ranging from $100- about $500. As opposed to higher-end luxury brands, this Coach outlet offers a wide variety of styles & items like: WOMENS -contact lens & pill cases -wallets -clutch wallets -umbrellas -iPhone 4/5 cases -perfume -scarves -shoes -PURSES OF COURSE :) -scarves -outerwear -backpacks -jewelry -keychains/charms -passport cases -jewelry boxes -belts MENS -wallets -universal travel adapter -messenger bags -crossbody bags -USB thumbdrive -backpacks -belts ONE STAR: Pricing This week, they were having a 50% off sale in their entire store and many items were already marked down (except the items from the retail store were just full price + discount). The shelves towards the register were a 30% off + 50% off which made a lot of purses such bargain buys for this brand. ONE STAR: Friendly & helpful SAs The sales associates who work here are smiling, complimenting, polite & professional. I never feel "judged." They work hard and every time I come, I always ask stuff like, "Do you have this in brown or black? Does this come in a different color trim? How much is this? Do you have more of these? Do you have these shoes in a different size?" and of course, my signature question is, "Does this purse have a matching wallet?" Yes. I'm one of those shoppers. No one has gotten annoyed at me so far (that I can tell, haha) and have answered all my questions. ONE STAR: Proximity to parking lot If you're a shopaholic, this is key. You want this store as close to the parking lot as possible, because the last thing you want to do is lug all your heavy purchases through the entire mall and to your car! I'm definitely giving this store 1 star for its location in the outlet. San Ysidro, not so much... ONE STAR: Quality Who doesn't love a Louis, Gucci, Prada, or Chanel, but Coach is the most accessible designer brand for the average American woman. I like Michael Kors, don't get me wrong, but Coach has an enormous variety of new prints/different materials/range of price points that it's hard to say no to all of them, and it only takes 1 bag to hook you in! For me, it was a Coach Hampton Patchwork shoulder bag that got me, years ago. Ever since then, I've been a victim to a lot of their simple, yet functional styles. I have a small collection now, and I've found their quality to be excellent. HOWEVER- that being said, beware of the Coach purses made JUST FOR THE FACTORY/OUTLET stores. One way you can distinguish the retail bags from the outlet bags is the retail bags are usually in a separate section in this store and may come with dust bags. Another way to tell is sometimes there's an "F" following a dash in the serial number of the bag, indicating that that particular bag was designed specifically for the outlet, which you don't want, b/c I find the quality is markedly different in those styles. In addition, the resale value of your purse will be significantly lower. ***SHOPPING TIPS FROM ONE SHOPAHOLIC to ANOTHER (Yes, you! Don't deny it. Why are you still reading this, then, huh?)*** -Too far for you to drive, but still want to check out the styles on sale? Buy on CoachFactory.com (the official Coach Outlet website) -Definitely buy what you want in a certain collection. Get the matching wallet/keychain/shoes/whatever other accessory to your purse if you can find it. Coach changes styles & materials often, and if you want to get the matching wallet later, it will be very difficult to find, especially if you want it new. So buy what you want, and you can always return the items at any retail/outlet store :) Get it before it's gone, I'm serious. Otherwise, you may suffer from reverse buyer's remorse. It's a real thing I promise. - Buy the PEYTON styles if you want a long lasting and durable bag. The PEYTON collection uses a type of coated canvas/saffiano leather material similar to that used in the classic Louis Vuitton monogram purses, which will last you like a decade (http://www.yelp.com/biz_photos/coach-outlet-san-ysidro?select=HE0Tk9VB-Jiurt6yB0sHww#3iav1RbYcSwqzLO0dADc9A). I'd stay with a leather style, at least, and avoid the cloth/regular canvas type of bags which can get dirty easily and can get snagged 0_0 -My top pick: Madison Lindsey satchel (many colors/materials & convertible too! http://www.yelp.com/biz_photos/coach-outlet-san-ysidro?select=HE0Tk priced at ~$300) & the Peyton clover phone case & wallet (2 in 1 baby! priced at $4 read more

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Ridiculous!! I had bought a bag with earring and necklace in September 3. Earring and necklace was come after a week, and the bag never come, then I know the bag was out stock. Until today November 8 2021, I receive a mail said my credit/promotion get problem so they can't process it. So why the earring and necklace going through with no problem, but the bag is problem. I was use my debit and it alway have money. Why they just have to lie. Why they don't say sorry because of out stock instead of said it is my bank problem. It's bad service that I have ever see. read more

Very disappointing to know that people at coach rather close early than allow customer to shop. I came in at 5:50pm today June 14th 2020 to get a backpack I already knew where it was located and I was told the store was at capacity and I couldn't walk in ( capacity being 10 people) there was two clients in the store and employees where closing the store early. I asked to speak to the manager and was just told her name was Adriana and to come back. As a coach fanatic and huge shopper from retail and outlet stores it was very disappointing and sad to see how they are managing this store. I will definitely not be returning here as a costumer and will use my platform to let others know how they do business at this since this is supposed to be a high end store. read more

Coach Outlet - Of no customers at Coah outlet - Leather Goods Near Me - San Ysidro, California

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My mother & sister love coach and buy bags from here all time , they always have great coupons , today I bought jewerly as christmas gifts , we had 50% us 20% so we ended with great deal , our cashier and the tall guy at jewerly were great and beyond expectations they helped us finding box for the last item in store , our visit at 12/19/17 at closing time was excellent . People here knows how to help customers. read more

Coach Outlet - Leather Goods Near Me - San Ysidro, California

This Coach store is nice in terms of their location, the way it is set up, their selection of items, etc. Generally, they have a good selection and wide variety of items, and I particularly like their selection in jewelry. Where this store is lacking is their customer service. It feels as though they have to put forth a lot of effort to acknowledge you while in the store and half the time they ignore you. Additionally, there has now been two times that they have items that are not priced correctly. Not the signage, the actual tag on the item. When it was brought to their attention, I was first ignored, then when I questioned more, they told me they could not honor the price on the sticker. I've had a lot better experience at the Coach at Vieja's. I will go to that one exclusively as there always seems to be a problem when I give my business to this store. read more

I love coming to the Coach outlet.. you get really great deals on so many nice styles!! Super big location. Lots of selection to choose from even on the clearance section! Whenever I come here customer service is great. Employees always greet you at the door and someone always assist you in finding the right bag/wallet/etc. to meet your needs! I love when they have huge sales.. such good deals! read more

I made a recent purchase on the coachoutlet.com website, where I bought three polos: two signature polos and one relaxed fit polo. The total amount I spent was $372.00, with the relaxed fit polo costing $68.40 and the two signature polos totaling $136.80, including tax. Yesterday, I was excited to discover a 20% sale on all items. I immediately contacted the store to inquire about returning the polos for a price adjustment. The store representative kindly advised me to call 1-800-307-0040, which I promptly did. However, to my surprise, I noticed today that I had only been credited $1.25. Upon reaching out to the store again, I was told by a representative and her supervisor that I was not eligible for the 20% discount because the original price I paid was already better than the sale price due to a change in pricing. I found this to be incredibly unfair, as customers are being unknowingly misled into thinking they're receiving a discount when, in fact, they are not. Very unprofessional and I give you a big fat thumbs down read more

SCAM! 6 agents, 0 supervisors and still, no product!! I AM REPORTING YOU to EVERYONE! Enjoy the read of the actual email exchange(s)!! I will definitely keep you all updated... From: [alisa] 12:07 PM (0 minutes ago) to Coach I just called into your complaint center regarding to complain about below and am now even more upset. I am formally requesting a refund IMMEDIATELY or I will ensure to further the issue publicly and legally. I still have not received a call back (48 hours after the issue) so I called to speak to a Supervisor. Ryan tried to handle this situation correctly, but your operations process did not allow him to. I waited for 27 minutes for him to tell me that he could not get a Supervisor on the line. He kept making hold, telling me that he couldn't get a Supervisor on the line. He then started asking me to call back instead of holding. Knowing how a call center works, I explained that I would rather stay on the line so management would know how long the customer service call took. He then waited a few minutes and notified me that he was instructed to tell me that I had no other choice but to hang up, open another ticket and/or call back in an hour. I am documenting this process fully. On Tue, Feb 2, 2021 at 11:29 AM [alisa] wrote: Is this some sort of joke? I have not been contacted by anyone, please refund my money asap or I will report you to the BBB! On Sat, Jan 30, 2021 at 11:41 AM Coach Outlet wrote: Hi Alisa, Thank you for your recent purchase. We are sorry to hear that you are unsatisfied with our service. We have submitted your request for a supervisor call back to the appropriate team. Please expect a call back within the next 24-48 business hours. We're pleased to let you know your P2153762 will ship within 5-7 business days. For your convenience, once your order ships you will receive a confirmation email with your UPS tracking number. Should you like to speak with someone directly, please feel free to contact us. Any of our Customer Care Professionals will be happy to assist you. Regards, Ebony Coach Customer Care 800.307.0040 --------------- Original Message --------------- From: [alisa] Sent: 1/30/2021 6:15 AM To: coachoutlet@coach.com Subject: Re: Order Status ** This Email has been sent from an External Party ** This is ridiculous and I want a manager and a full refund!!!! On Fri, Jan 29, 2021, 7:12 PM [alisa] wrote: No. I asked for a merchandise card so I can get an item locally. I do not have time to keep waiting and I will not be in town yet. On Fri, Jan 29, 2021, 3:49 PM Coach Outlet wrote: Hi Alisa, Thank you for replying with the additional information needed. We have requested your replacement bag order ######### which you should expect to receive within the next 7-9 business days. You will not be billed for this order. A tracking number will be emailed to you once the order ships. Our apologies for any inconvenience this has caused. Regards, Emma Coach Customer Care 800.307.0040 --------------- Original Message --------------- From: [alisa] Sent: 1/29/2021 11:32 AM To: coachoutlet@coach.com Subject: Re: Order Status ** This Email has been sent from an External Party ** Hello. I received the sandals but not the purse. On Fri, Jan 29, 2021 at 10:45 AM Coach Outlet wrote: Hi Lisa, Thank you for reaching out to us regarding the status of your Coach order. Our apologies for all the confusion. There were two packages shipped. It appears the other package tracking number may not have been provided to you. Our system indicates your order for the stylish Polished Pebble Leather Sutton Hobo and Zak Sig Flip Flop was shipped via USPS and was assigned the following tracking numbers: #################### and #####################. After tracking your package, we show they were both delivered. Are you confirming that you never received both of these packages? If only one item, which item did you not receive? We want to make sure that we are issuing a Coach merchandise card for the item not received. Yes, you can use a merchandise card online. We look forward to hearing from you. Regards, Selena Coach Customer Care 800.307.0040 --------------- Original Message --------------- From: [alisa] Sent: 1/28/2021 2:39 PM To: coachoutlet@coach.com Subject: Re: Order Status ** This Email has been sent from an External Party ** on second thought, can I use the merchandise card online? I'd rather get something locally then wait for shipping again. On Thu, Jan 28, 2021 at 2:27 PM Coach Outlet wrote: Hi Alisa, Thank you for your recent Coach order. We are sorry to learn you have not received the Polished Pebble Leather Sutton Hobo from your order. Our system indicates it was shipped via USPS and was assigned the following tracking number:##############. After tracking your package, we show it was delivered on 01/14/2021 at read more

So I placed a order for two handbags at the end of November so I figured I would have enough time to get them before Christmas. on their website it says all purchases before the 11th of December will get to you before Christmas.. which is like in my case they said that I would get an email once my products shipped out. today is the 23rd of December and I just got off the phone with customer service and they still have not shipped out my product thanks for RUINING MY CHRISTMAS coach. Now I'm in the process of trying to cancel the order. read more

PSA Be very careful about ordering anything from coachoutlet.com !! I ordered a wristlet and they sent me the wrong one!! It was supposedly the same size and color but it was definitely the wrong style. I thought about just dealing with it, but it looked much smaller than I expected. On the product details, it said it would fit an iphone or Android. It even showed a video of someone putting their phone in the bag. I tested it and my standard sized phone does NOT fit. Wrong style and false advertisement - I'm not keeping that! So I looked at the return slip that came in my shipment. It said "return postage required." What?! I already paid to have it shipped to me, they sent me the wrong one, and I now have to pay to ship it back?! No thanks! I called customer service. My first call to customer service was around 3:45 PM est yesterday afternoon. The automated message system said I could sit on hold or request a call back within 45 minutes. I hit the button to request a call back. Want you know when they called back?!? 3 AM!! Thankfully my phone was on silent. I lose enough sleep as it is! I called customer service again around lunch today. This time they said I'd get a call back within 30 minutes. I finally heard from them at 10 PM... I was actually awake and able to talk at 10 PM so I answered. I explained the situation and was told that the best they could do was to have me still pay to ship it back and then, after they got it back, they'd give me a merchandise credit to cover my shipping for the next time I ordered from them. I will not be ordering from them again... There was a bit more to the phone call and I sat on hold no less than 5 times throughout the call, but that was still "the best they could offer." They sent me the wrong freaking bag!! Why would I pay to ship it back and settle for a merchandise credit to still only cover one leg of the shipping?! I'm currently trying to sell the bag or maybe I'll find a way to return it to the outlet store that's 45 min away from my house...but I was warned that I should call the store first because they may not be accepting returns due to covid. If you made it this far, thanks for listening to my rant. Please seriously consider not shopping at coachoutlet.com. I would hate for some one else to fall victim to coach outlet's horrible service!!! read more

It's disappointing giving this review a 1 star because at the end it deserves NONE... My parents came in and received the worst costumer service by THE STORE MANAGER, Adriana Martin. She was very disrespectful, unprofessional, and at one point she raised her voice to my parents and completely refused to help them out. My parents left the store speechless and Humiliated. Adriana Martin, you should be ashamed of yourself! If You can't provide GREAT customer service then maybe you should reconsider a different career! Thank you! read more

The worse cst service experienc EVER. I ordered a shoulder bag and a handbag to go with it. After not recieving my order I reached out to Coach and was told there was nothing they could do to refund my money because UPS delivered my package. I advised them the order was not delivered to me and they said the notes said it was delivered to a woman. After getting a lead on the line who was no more help than the rep, I asked for a Sup. I was told no one was availabl and that I couldn't wait for one. Was told I would get a CB in 2-4 hours. Issue still unresolved. I will NEVER shop with this company again and I don't suggest anyone else to do so. read more