Hi there,
I am posting because I am very disappointed in the services of coach outlet. I ordered a bilfold wallet on November 16th. I was told it would arrive in 5-7 business days. Then I get a notification that the package was being sent back to the seller for an incorrect address. I called coach customer care and was speaking with someone for over 30 minutes to get the address changed. I was told a new package would be sent and arriving 5-7 business days. Come to find out that the address never got changed, so the package got sent back to the seller yet again! I called last Monday, December 15th for a refund and was told the refund would reflect in my account in 3-5 business days. I call again today because I never received the refund and come to find out that the refund WAS NEVER SENT. So now I'm being told I need to wait 5-7 business days for the refund but it may take much longer due to the holidays!! I was sent a receipt for my refund that will be processed and it isn't even the correct amount. Ridiculous!! Very disappointed and will not be buying for coach outlet again!! read more