ZERO stars. Bag 1: Brought in for a tiny scuff - completely ruined the bag. Bag 2: Brought in to…read moreclean closure - not done. Bag 3: Cut a leather strap in half, did not finish ends. Absolutely horrific work. If you value your leather goods, go elsewhere.

Just picked up two jackets that she repaired. They look awesome, just l;ike brand new. Recommend…read morehighly.

I appreciate being greeted upon entering. My shopping experience was pleasant and the help in…read morechoosing a watch for my son was much appreciated! My son even received a hand written note congratulating him on the achievement for which the watch was purchased. Very nice touch! Thank you Shinola

Got my YSL heels repaired here and they did an amazing job! One of my favorite pairs is now back to…read morelife and looking as good as new. Couldn't be happier with the result.

Came here to get a vintage back I own fixed. Unfortunately they didn't have the correct parts since…read morethe bag is over 20 years old. However, they referred me to someone who would be able to fix it. Really great customer service and kindness from all employees.

Been a duluth trading company for atleast a decade. Thousands spent! Ive never used their no bull…read moregurantee where they claim theyll exchange your item for free. No bs, no hassle. Well unfortunately thats utter bs and they'll string you along and waste your time just to get nowhere. Lost my business. (Had a sweatshirt zipper stop working after 5 uses!) Well made chinese products with a terrible warranty.

I love some of the merchandise but today I went to take advantage of their Black Friday sale. I…read moregot there at 10 am and the store was a disaster of organization. Never have I seen such a disorganized display of merchandise-given I thought they remodeled. Shame on the management of this store. I would not recommend this store because the merchandise is unfolded and the presentation is awful. Too bad. Nice products but high price point. The store interior would get a failing mark from me.

This is THE candy store for leather workers!…read more I didn't even know it existed until my Dad told me about it and invited me along (my Dad has owned a number of leather businesses covering most of the leather spectrum since I was wee one, and I learned a great deal of the industry and what to look for through osmosis). For the size of the store, they've got FANTASTIC selection and all kinds of hides around the store (including snakeskin). For those interested in tool work, they have more selection under one roof than I've seen in my entire life. My Dad went to Tandy to check out their magnet selection since it's apparently difficult to find the kind of powerful magnets that he's looking for these days. There's a decent variety of leather-based kits if you're a beginner as well as endless tools that meet the needs for the medium to advanced leather worker. The service might be as one would expect when they think of leather (is there a standard even? It reminds me the stereotypical "guys" store (cars, collectors, etc.) where the service is only available if you wait and track them down. Because they seem to be one of the very few who have such a great variety in the leather-working world, they get 4-stars.

I haven't done any leather work [yet], so I don't know much about the skills/supplies you need to…read moredo successful work, but the guys here can definitely help you with that if you're new to leather like myself. I was a little intimidated when I first walked in the store because all the employees seemed too busy to answer any of my questions, but when I did ask they were very nice and eager to help. The store has a great selection of belt buckles and other embellishments, including embossing pieces in a lot of really cool designs. They also have box projects that you can buy, so you're all set to make a hat, belt, purse, whatever. If you need something for a saddle, they have that too. A family came in to buy leather for their kitchen chairs while I was in. So the options are pretty vast! They can also get leather custom dyed to whatever color you need, although it's more expensive and takes a longer. At least it's an option! They also keep your name on file, and have student discounts. I will definitely be back.

Went in for shoe repair. Got great info and it was the lowest cost option…read more They have lots of great accessories: too: good quality shoe laces for all kinds of shoes and boots, proper foot/sole supports, etc. If you need shoe repair, come here,

My go to for shoe repair and even knife sharpening. The owner is direct with his advice which may…read moreturn off some people, but I appreciate his honestly. Quality work.

Nicole is incredibly talented and an absolute delight to work with. My wife's great grandfather…read moremade an inlaid wood card table that has been with the family since 1924. Unfortunately, some of the pieces had broken away and were lost, others were loose and the finish on the table had yellowed significantly. Nicole was able to bring this piece of family history back to life! She replaced the lost pieces, repaired cracks and refinished the surface to perfection. We could not be more pleased with the end result. She provided great communication along the way and delivers a great product at an affordable price. We are absolutely thrilled with the restored card table.

I recently picked up my restored chair and it's absolutely beautiful. This family heirloom chair…read morehad been sitting in disarray for many years. It was falling apart and needed some major TLC. Communication with Nicole was great through a phone call or email discussion. I had originally wanted the wood finish to be very blonde but upon discovery there were some red undertones that presented a challenge. Nicole gave me some different options of finishes. The chair turned out very solid and looks gorgeous in my office. I'd highly recommend Nicole as she is great at her craft.

NOT POC FRIENDLY!!! Do not shop here unless you want to get racially profiled by the associates…read more They will stand over you while you're shopping and take items out of your hand that you're looking at. I would give a 0 star review if I could. Literally the worst customer service ever, the associates here are so rude. Unless you're a white woman you will not be treated with respect here. Do not support this store.

They opened only 2 months ago. Tory Burch has been my favorite go to flats and boots brand for many…read moreyears now. I am very glad that I don't need to travel out of state to get all the new designs. Nordstrom has limited designs, but now with this boutique, we can have access to much more designs. I really like the way the store is organized, located in my favorite mall to begin with. Store attendants are not that nice, but I am not really there for them, but for the products. Got 2 new flats.. loving my expanding collection. Highly recommend the store if you like good quality, leather shoes of good fancy designs.