This is a hard review to write as I really enjoy Tory Burch as a lifestyle brand; however shopping for a birthday gift on Saturday at the Galleria location was a terrible experience. The store is aesthetically lovely, but the sales associates are indifferent, rude and slightly obnoxious.
Entering the store we were greeted by a Sales Associate that asked how she could help. I told her I was buying a birthday gift. I directed her that my gift preference would be a summer sandal and something else like perfume or a small leather good to accompany it.
Our Sales Associate's name was Cynthia, and she pulled a pair of sandals I picked out, and then asked if I wanted to close out. I repeated that I wanted to add to my gift, and she said, "Okay, I have friends that have just arrived so this other Sales Associate is going to help you." I found this abrupt, but not a big deal until the second Sales Associate glared at us in full haughtiness and stated as a fact rather than a question, "You want these then." I repeat it's a gift and I'd like to add to it, and she then says, "I'm just trying to help." It was so obnoxious that it's almost funny to write this review. I literally walked away, chose a candle and with the sandals in my hand waited in the wings not wanting to engage with this petty, defensive, bratty Sales Associate.
I then see original Sales Associate, Cynthia's friends have left the store and I handed her my gift items and tell her I want to purchase them. At this point, she can tell from my face that I'm not enjoying my purchasing experience with Tory Burch. Cynthia asks me what's wrong and I oblige by asking for her Mgr.
The Manager, Jin, promptly comes out of the back stockroom when summoned by Sales Associate Cynthia which was impressive. Further to the point, she was responsive, empathetic and professional. I appreciated the Mgr's tactful and apologetic tone, and although I will no longer shop at this location, I will continue to purchase Tory Burch from Nordstrom's, Neiman's and Saks online. read more