Tufesa stepped up when Greyhound takes a turn with passengers in the wrong direction!…read more Greyhound is inconsistent with the service it provides to all customers, Leaving passengers stranded or scrambling to find another way to get to their destinations. Thank goodness there was a Better Alternative!!! I spoke with Sebastian who was bilingual and local in a US call center I asked if he spoken English and with a half second with clear understanding he confirmed that he spoke English. I explained to him my friends' last minute problem at greyhound. 1. He acknowledged the situation immediately and put me on hold. He came back with Clear Cut instructions and information from his direct supervisor of what Tufesa would do for the passenger. 2. I was able to merger the calls and he calmed the passenger distress with his voice with clear instructions of location and direction. Explaining where the station was and it gave him time to get to the station on 27th avenue. 3. Sebastian confirmed his ticket purchase text and said that Tufesa had plenty of room for him and other passengers. That was probably the greatest experience I've have seen of a competitor bus company. The service was clean and easy and I appreciate your empathy towards the people you serve as a service company! Give Tufesa a try when traveling abroad and remember this experience will help others know that there are alternatives other than the greyhound. Thank you again Sebastian @ Tufesa Phoenix call center!

On March 6, 2026, my daughters and I traveled from Phoenix to Nogales using Tufesa International…read moreLLC. I purchased 4 tickets through the official Tufesa app on February 20, 2026 (Receipt #1851-3109, total $168.48). At the time of purchase I selected seats 13, 14, 15 and 16 so my daughters and I could sit together, including one minor passenger. We arrived at the Phoenix terminal about two hours before departure, and at the ticket window staff confirmed that our QR codes were valid for boarding. However, when boarding began, we were suddenly told that our names were not on the passenger list. We were sent back to the ticket window even though we showed: * QR tickets * payment receipt * confirmation purchased weeks earlier We were left standing over 30 minutes while the bus was preparing to leave. During this time, an employee who identified herself only as "Alejandra" or "Alejandrina" behaved in a very rude and dismissive manner, blaming us for purchasing tickets through the mobile app and refusing to provide her full name when asked. While we were still at the terminal trying to resolve the issue, we suddenly received a notification in the system showing different seat numbers (31, 34, 27, 38) instead of the seats we originally purchased. This clearly indicates that our original seats were reassigned at the last minute. We were then forced to board with separate seats at the back of the bus, even after explaining that one passenger was a minor who needed to sit with a parent. This situation raises serious concerns regarding: * confirmed tickets not being honored * possible seat resale or overbooking * extremely poor customer service at the Phoenix location * lack of accountability from staff I have documented the incident with screenshots of the payment receipt, ticket folios, and seat reassignment, and I have submitted a formal complaint. I hope the company reviews what happened at the Phoenix terminal and ensures that confirmed reservations are respected in the future.

I had my first ride back home and everything went smoothly I actually hade a comfortable ride back…read morehome. I tend to get anxiety and the bus driver was there to help me very nice Gentleman. I was offered water and ships to munch on. The seats are also very comfortable. I got home just on time. Loved traveling with tap royal

Awesome customer service over the phone i really appreciate your help Sandra good job !!!!…read more thank you for time ...Felix family

A modern station with vending machines, air conditioning and a smoking patio. This location is…read morestaffed. There are restrooms available the Cafe/ store appears to be closed. Overall I give it a B for cleanliness. The restrooms could have been cleaner but we're far from the worst I have encountered.

I had a solid experience at the Phoenix Sky Harbor Greyhound Station. The staff were genuinely…read morehelpful and friendly, which always makes travel smoother. While the building itself is older, it was clean and well maintained. There were also plenty of snack options available, which was convenient to grab something before the ride. Overall, it's a functional, comfortable stop that gets the job done and offers a pleasant start to your journey.

Another successful trip by the team at Vince Drives You. Leroy was amazing. 15 min early. Great…read moredriving and safe. Incredibly clean vehicle. Comfortable and spacious. Truly a professional outfit and will not go elsewhere. Thank you Leroy I appreciate you.

Vince is the best. Autism friendly, always with the positive attitude. Family arrives rested and…read moreready what more can you ask for in a service?? Makes my day every time we book. Don't hesitate he's really the best!

October 19, 2026 On time, clean vehicle, mindful of our…read morebelongings, polite and courteous young man. Yes, I will book again with Sun City Express.

EXCELLENT, ALWAYS!!!!! I refer friends because this service…read moreis dependable and the best the Valley has to offer

When you take a vacation to Edinburgh Scotland and your driver turns out to be a good Scotsman from…read moreEdinburgh it's a good start. Some great tips for our trip!! You can't go wrong using this service. They will go out of their way to insure your trip is hassle free. A great group!! T&K

Poor Service with To My Surprise shuttle I would give 0 stars if I could!…read more I will never again use To My Surprise shuttle, and recommend that you also do not use them if you have any mobility or special needs, like using a walker or wheelchair. Although I have used this shuttle service many times in the past with high regard, my most recent trip was awful. My confirmation email clearly stated "Disabled passenger needs assist in and out of shuttle." The van is very high and the driver had only a small folding stepstool. I explained that it would be best if I sit in the front passenger seat as it would be safer for me getting in and out of the van. He became indignant and was INCREDIBLY UNHELPFUL. When I previously used the service, the driver had a larger stepstool and assisted me, that this driver did not, even though he acknowledged he was told I needed assistance. In addition, we have previously driven to their site and left our car in a fenced, locked area. This time, in their new location, our vehicle was left in an open parking lot.

Although, I've enjoyed Super Shuttle on multiple occasions, I've now chosen a different routine to…read moreget to and from the airport. I've had nothing but good experiences with Supershuttle though. If you're not wanting to pay alot to park onsite, then, this is definitely the way to go!

I agree that ExecuCar McCormick Transportation SuperShuttle provided excellent transportation…read moreservices. I scheduled for roundtrip. The drivers were very professional and picked me up on time. The drivers responded promptly to confirm prior to pick-up time. If I'm in the area I would not hesitate to use them for transportation services.

Excellent service! Met us at baggage and a short walk to a exceptionally clean, dpacious SUV…read more First class service!

Daniel was a fantastic chauffeur. Thanks for the smooth ride!…read more (Character limits are dumb)

I took a private tour from Phoenix to Page to the Grand Canyon to PHX Airport with Paulette and…read moreTony. The scenery was great, of course, and I was very grateful for the transportation--I did not know the area. Paulette and Tony were warm, funny, and very informative. I learned a lot about the area that I would not have found out if I had traveled alone, for they were excellent guides. I hightly recommend AZ Shuttle to anyone who wants to visit this beautiful area. Ann A.

A great company to work with and Paulette is amazing. Will use this company again if the need…read morerises.

I had the pleasure to use Black Fleet Executive Sedans recently. The service exceeded my…read moreexpectations. My driver Joe, was on time, courteous and professional. The vehicle was clean and well maintained. He was an excellent driver and got me to my destination on time. I would highly recommend Black Fleet Executive Sedans and I would use them again.

Amazing! On time for pickup and driver was friendly and professional. I will definitely be using…read morethem again!