Did not take a class here and review is based purely on engagement with the front desk. I walked in and the woman at the front desk asked if I ever have taken Pilates. I said yes, I do it multiple times a week at my current studio. Her immediate response was "oh that's not real Pilates" and when I said yes it was she proceeded to tell me that I was wrong and what I've been doing is not correct and, essentially, saying my workouts were not real. The whole experience was bad and it left me with a gross feeling because I was basically just insulted. When they asked if I wanted to sign up for a free class I immediately said no and left. Maybe don't insult your patrons right off the bat. read more

Took a class with Lola, she was amazing! Great for a first time experience! Definitely sore the next day!

After 3 years of not being a member they try to charge my card randomly for 3 yees of membership. I'd you call they don't answer. I've reported the "business". Today they attempted to charge my card 38 times for tuition and late fees for the last 3 years. I've tried to email and call. I'll be going down there to handle the owner in person and let the other members know about these predatory practices. read more

Club Pilates - 38 charges 3 years after canceling membership. Con artist - Pilates Near Me - Walnut Creek, California

Came by on a Yelp Elite invite for a free class - the free classes are actually held even for non-elites I've noticed, daily usually in the afternoon. The free sessions are intros for prospective people who may be interested or curious about reformer pilates. I would recommend attending one of these, if interested - they are 30 minutes long. There was a 10% off deal if we were to sign up for the first three months. Being that I was in the market to sign up for a membership somewhere to get more physical exercise in my daily routine and how I had previously been curious about reformer pilates, it seemed like a good fit after enjoying the intro class. Previous experience I had to pilates was over 10-15 years ago, lol - I remember I had a floor pilates DVD and I did enjoy using it. Using the reformer, spring board, jump board, ring, balls, weights, discs, roller, bosu ball, TRX, and straps have been fun to use. Each class does have some repetitiveness which is nice when you're getting started. Depending on who your instructor is, your routine workouts could change and you have the choice to book ahead of time up to 15 sessions out for those who have unlimited memberships. I enjoy how the classes are small where it feels more personalized (plus, I don't really like overcrowded workout areas too much) and the instructors can really take the time to review and instruct us individually to see if we need to make any adjustments to the moves we are doing if someone has been injured in a certain area or if we are doing the moves wrong entirely, helping us to adjust to the correct form. Everyone starts level 1 beginner courses and they work their way up to level 2. I'm not sure if we needed instructor approval to take 1.5 level classes or not, but I began to sign up for my first two in the next coming weeks after taking level 1 flow and sculpt classes. I'm on my 2nd month and have completed 42 classes thus far! I do kind of wish the floors weren't so dusty / dirty when I go. I notice cause I stare to the floor for certain moves and we are on the floor for others. I had been waiting to write my review because I was starting to question whether or not they moped or dusted the floors. The other day, I did see a duster from afar and a floor roller thing, but I don't know if they do it underneath and in between reformers. You will be charged a late fee / no show fee if you are 10 minutes (this was the only time I experience rudeness by one of their front desk staff - she was young girl who didn't even raise her head or make eye contact with me nor did she show any empathy or customer service skills - haven't seen her in a while so not sure if she's still there or not - everyone else has been pretty nice!) or over arriving to your class for $15 - auto charged to your account. There is a tiny section of merch - apparel, grip socks (required), accessories, other workout gear, etc. I bought socks and straps - love lavender straps btw, they make me happy. Classes usually start right on time, but end 10 minutes before the end time. Having 5-10 minutes to check-in, set-up, and stretch is nice. At the end of class we all wipe down the equipment we've touched so its good to go for the next person. Free water! Bring your own bottle to fill up! Otherwise they have paper cups, but bringing your own bottle is so much better for the environment! There are a few different membership options to choose from. I believe 5, 8, unlimited, or passport. Passport is when you can go to ANY Club Pilates locations - these are franchised. I noticed they are all over the world!! This option could be worth it for someone who travels often. I was hesitant to commit, as I wasn't sure of my travel plans / career move but the woman who helped me told me that if they are notified ahead of time, they can freeze my month and have it pick back up when I come back - so that was good to know and thus, made me decide that it was ok to sign up! HAH. P.S. instructors also provide one on one private lessons - there is a room in the back for that. There is an app we use to sign up for classes and track how many you've attended and what goals you achieve. There's another app that you can pay for that includes at home workouts I believe - but I didn't want to start the free trial because I did not want to end up paying for it later. Parking meters outside on the street or there are various lots and garages that offer free parking for 2-3 hours. I think I am actually getting back on track to re-finding my balance and gaining strength where I may have not had it before. I used to be athletic when I was younger, but over time it decreased on top of sometimes having weak joints / ankles and falling up and down stairs or just my ankle giving out, this has been a nice leeway into getting back into some daily physical exercise. read more

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I can't use enough superlatives for Club Pilates! The manager, Colleen is fabulous. She is very welcoming & efficient. She sees that the studio is orderly & clean. She's always keeps me appraised of available packages. Merchandise is attractively displayed. Best of all her experience is on display with every interaction. I take private lessons from Mary and I can't speak highly enough about her. She's extremely knowledgeable and easily adapts to my needs & skill. I've had to work around some injuries and she's adapted my routine around my limitations resulting improved mobility. I've been to several Pilates Studios and appreciate the warm & welcoming atmosphere here. read more

I have to give a shout out to Management at Club PilatesWC. We gained Lola S. And Lisa T. Phenomenal trainers. Colleen leveled up the Dream Team. Any class you take, you are in great hands. read more

Walnut Creek Club Pilates was where I started three years ago. The manager Colleen was very efficient and introduced to me to Tricia or my complementary assessment. I had just finished my PT after having my right knee replaced and looking for a place to continue strength strengthening my knee. At my first class with Tricia, I may have walked in with an aid of a cane, but I walked out with no cane needed. I was hooked and signed up immediately for the unlimited. Push forward I am now about to hit my 500th class and am in certification to be a yoga instructor with yoga USA. How crazy is that? and I owe it all to Club Pilates and they're amazing instructors. Each and every instructor gives you a different perspective on how your body works and what you need to do to have a strong core. So if one review can make a difference, I would tell you to try Club Pilates for a week, and listen to what they tell you to do and you will feel better and stronger. I hope this review helps folks that are undecided. read more

I was afraid to try it but colleen made me feel pretty comfortable so I just kept following instructions. I'm trying to get strong after sciatica. I Felt so good after the the class I decided to sign up for for 3 months. Update still enjoying the class and feel like this is a great place for me and my rehab journey. Loving it! read more

Club Pilates - I purchased sticky socks they are so cute! I Love Pilates! - Pilates Near Me - Walnut Creek, California

If you enjoy that "pleasant" feeling of being looked up and down and talked to in a dismissive manner - this might be your choice of studio. I had booked an introductory class and was running late for my appointment. I called and sent them a message 15 mins prior to my appointment to let them know I would be 5-7 mins late. I didn't hear from them so I made the way there. I opened the door and the person at the front desk was talking to a couple. She looked me up and down and simply said, "too late." It sincerely felt like she did a "read" of me and formed preconceived notions of who I am or what I represent, and adjusted her treatment accordingly. Quite frankly, I am flabbergasted. With this energy, poor customer service skills and dismissive attitude, I would not return if the membership was gifted to me. What a yucky feeling to be treated that way... Cultural diversity and sensitivity training might be a helpful curriculum for this specific staff - older white woman. read more

My one star review is for Colleen's awful customer service. She was rude to me on the phone and raised her voice. I've never had a manager speak to me that way. Also classes were not a good fit for my fitness level. I workout regularly and felt that the classes were too easy for me (even when I tried to make the exercises harder). The only positive about this place is that the front desk staff were polite. Honestly, just go somewhere else. There are many other fitness studios in the area with better customer service. read more

Truly believe theyre picky choosy with their customers. (I am a younger brown skin girl) Very rude regarding customer experience/billing issues. Waste of money, workouts didn't do anything. Colleen was a terrible manager. She was just so rude everytime i spoke with her :( - not accommodating at all which is crazy for how much money i spent monthly. Really do not like to speak poorly on workers since i do work in hospitality, but i've never had such a bad experience in my life regarding gym/pilates environments. Do not come here lol read more

Pilates is a wonderful way to slowly strengthen your core and flexibility at your own pace with no injuries. We've done mat Pilates for years, this is the first time working out on an actual reformer and it's a game changer. My friends and I are loving it. Teachers make all the difference, styles fluctuate; it is easy to find your favorites. Very happy here so far, space around storage cubbies is tight but just enough. Recommend you try out a free 30 minute class, classes are designed for all different ages & shapes, and teachers are well versed in modifications if needed. read more

If I would have read the reviews on Yelp I might not have looked at this studio as an option. It's really close to my work in WC so it made sense when I googled it. Leaving four starts just because I don't believe the service has been exceptional, pretty basic not that I had any expectations. I went to the intro class and enjoyed it, as I've been looking for something different to add to my work out schedule to get myself gradually back in shape without over doing it. My experience has been good so far. The studio is clean and the booking process on the app has been working out. I signed up at the beginning of the week and have attended 3 classes. I like that I'm not super sore after each class, I like that I can go daily without stressing my body out. I have no complaints regarding the customer service. As I continue to attend classes here at any time I feel the customer services is questionable I will for sure update this review. Because for the monthly fee I would only expect to receive professional and courteous service. read more

Took a free class here and loved it! Instructors were so nice. Atmosphere is clean and relaxing I'm definitely planning on returning. Great workout too! read more

Came here to do an intro with some friends! We came just in time for the class and the first thing the front desk asked me was "Are you here for a membership?" I told them "We're here to try it out first" which prompted her to respond "Okay well, if you want to try it out we usually charge you $39 if you don't want a membership." Like WHAT? The intro class is free, 30 minutes, and my friends and I just wanted to try it to see if we like it or not before thinking about a membership. That's why -2 stars. 3 stars goes out to our intro instructor Jean. She made sure we were comfortable and familiar with the movements and equipment. She even gave us a preview of what the cardio class would look like! Shout out to her for giving my friends and I a great preview of what Club Pilates has to offer. The studio itself is located in a convenient spot, new, clean and spacious inside. Unfortunately though, I will most likely not be returning due to the front desk experience. read more

I highly recommend this Club Pilates studio location. The space is immaculate, very friendly and excellent classes. All the equipment is in excellent condition and clean. Colleen the manager is always friendly and willing to help with any situation that should arise. Claire works at the front desk and she is helpful and they both great everyone with a pleasant hello and a smile. The instructors are excellent. Trish, Saba, Mary and Gabriela are a few of my favorites. They all have their own styles and over the course of a short time no matter the instructor you have, all parts of your body have been touched. Pilates is fabulous for your mind and body, nothing else can take its place. read more

Honest review! I purchased a 3 month membership here, 4 classes per month. It was $129 - not cheap but should be worth it right? Wrong! The instructors and classes are boring and mainly all for beginners. I felt like I signed up for a stretch and light workout class. All the class levels online are just about the same, no difference really. But what really topped it off, was the last month of my membership, they really made you feel that is was your last month. Rather than trying to give you a great experience all the way up until your contract ended. I had a class I was on the waitlist for notify me at 2 am, that I was placed into the class that started at 9 am. Obviously was unaware. I called 5 times and finally sent an email with a response two days later that they would credit the class, great. Took my credit class and forgot my socks. The card on file was incorrect but and the class was going to start in 5 minutes, and with their strict policy of being late I was trying to be as nice as possible with my wallet in the car. They do NOT offer Apple Pay, or tap to pay. She refused to let me wear the new socks I wanted to purchase and instead offered me someone else's used and crusty socks from the "donation" pile under the desk. I simply looked at her and said is this a joke? All in all, I asked her to credit my class which she rolled her eyes, sighed heavily and said she credited it.. when in fact SHE DIDNT. 2 days later, I go to schedule on the app and says I have ZERO CREDITS AVAIL. I call the location persistently throughout the day spite them being open no one picks up. Finally got ahold of someone and she credited the class, said I had til August 30th to use the credit even though the last day of the month went to the 31st. There we no classes available and the credit went to waste. Didn't feel sore after any workout, customer service is a joke and overly priced. No thanks, take your money elsewhere and to a business that cares. read more

I always look forward to my classes. The instructors are great and very helpful if you go in with a little pain (like your lower back, etc) They are very conscious and helpful to be patient and safe for you to finish your workouts. To be honest I always feel better after my classes! I go in average 3 times week and feel better than I have before I started (6 weeks ago). Everyone should try Club Pilates at least once, they offer a free class!!!!! read more

Wonderful studio! I started going in February and quickly got addicted. Pilates really helped me with flexibility, I've got great abs now and my back pain is a thing of the past. Studio is small and the staff is really friendly. read more

Love taking my Pilates classes here! Great instructors who make sure I'm getting the biggest benefit from every activity we do and who always offer ways to modify what I'm doing if it doesn't feel good for my body. My body has definitely become stronger and more toned and that's saying a lot for someone who is over 60 years young!! read more

Pilates in Walnut Creek is very professional w/excellent teachers who do an excellent job! The front desk peeps are kind tooI love it! Joyce K. read more

Fatima is really nice she works there as the receptionist and she's really helpful. The club is clean and spacious and I like the teachers there. read more

My friends and I were so excited to try this studio out, but unfortunately had a poor experience before we even took a class. We'd booked a free intro class for this weekend, and when one of my friends called the front desk to confirm a few details, the person who answered the phone was incredibly rude: she was impatient with my friend's questions, and when my friend said she wanted to try the class out before committing to a membership, the person's response was "Well you have to come in at least 2-3 times a week to see results." Needless to say, my friends and I were put off by this response, and all cancelled our reservations. When I politely texted to cancel mine, I received "OK" as a response. Very telling. My word of advice to this new Walnut Creek business is to train their staff in basic customer service skills, at the very least. It's a shame because we didn't even meet the instructors! This issue could very well be that one person. The clientele here has countless fitness options downtown, including Pure Barre, CB Fit, Yoga Flow, etc. and this business won't last if their staff continues to display this level of unprofessionalism. read more

This place is awesome. I am not a fan of even the idea of trying something out of my norms but my wife (regular attendee) told me to give it a shot. I did so and enjoyed every session I had. Unfortunately I have been too slammed to make it consistently. But, the teachers, staff, training, and outcome is all there! I highly recommend this location and this experience. read more

So here I am..with a 6 month update!! A bit more about me...Prior to kids, I worked out daily at a gym that was right across from my office. I'm no slouch and have been athletic my entire life. After kids, I was absolutely crunched for time to work, care for kids, care for my husband...and I forgot to care about me. Now that my kids are more self sufficient I knew I needed to get back into shape. Early menopause, the COVID-19+ that seemingly all of us have put on...drinking and eating more because that stupid fridge is RIGHT THERE! UGH. A friend asked me if I'd be interested in going to Pilates with her (this was back in April 21) I said, sure! So I signed up for the intro class. I was hooked. My friend describes it as "a massage and a work out all in one". I have to agree. The stretching, lengthening, toning, core workout is exactly what is needed for true health. I used to lift weights and run. I was not flexible at all. Consequently, I don't believe I ever really benefited fully from the exercise I was doing. I attend class nearly daily, it keeps me feeling good. So I've likely sold you on this magic called Pilates...let me now share the challenges I've faced, and some tips: 1) Not all the instructors are "great" for every individual. I've crossed a couple off my list and put them in the "never again" column. 2) the great instructors are pretty easy to spot for first time or novice pilates folks. Their classes are nearly always waitlisted. 3) If you are serious about this, get the unlimited membership. Going once a week isn't going to get you the benefits you are seeking, and you won't learn how to really use the equipment efficiently. 4) Don't expect to lose weight with Pilates, expect to tone, balance, center and find a stronger sense of physical ability. You may lose inches/change shape due to the exercises as they are very targeted and get into those nooks and crannies of our structure. These areas are essential to keep strong and flexible as we age. Don't want to break a hip at 65? Pilates. Don't want to look like the hunchback? Pilates. Want to still be able to strike a pose on the dance floor? Pilates. read more

Awesome instructor's and good staff. Is been 45 days that I have been doing Pilates mostly every single day, my stamina has increased, my core feel stronger, mobility to do things have increased. I recently got blood pressure 178/94 and my doctor recommended to start medicines, I was not so sure about take it, so I told my doc give me 3 months and we can decide then. It's been over a month now and I got my blood pressure down to 124/74, and Pilate is one of the things I am doing regularly, off course with other things that has helped me too. I am going to keep doing it, it has become a part of my daily routine. Love club Pilate . read more

Core is so much stronger after just a month. After 6 months, no chore out there that makes me sore anymore, as my inner strength is so much better. Highly recommend. read more

I took my first class a couple weeks ago and really enjoyed it. I ran into the owner outside when he saw me checking out the studio. He offered me a few free classes to see if I like it there. The studio is absolutely beautiful. The instructor I had was easy to follow and welcoming to beginners and experienced students as well. I love the location. It is so close to downtown and Broadway plaza. The schedule is still a little sparse but I expect that to change since they are so new. You have to preregister for classes since there are limited machines. I don't think I can commit to an unlimited membership at this time but love to drop in read more

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Customer service was horrible. Very rude. I haven't been able to go in person for months due to illness and starting IVF. I tried to cancel online and they said I had to go in person to cancel. I haven't been able to get there in person and now I owe over 200$. The actual classes are great but billing and cancellation policy is horrible. Not worth the headache. read more

Great environment and classes. Fatima in the front desk is awesome!

Great experience! Must try !! Mindfulness has low impact, and my body feels so much lighter.. I NEEDED THIS MORE THEN I KNEW!

Numerous classes at all hours to choose from. Array of excellent Pilates instructors.

Highly recommended! very clean, nice Steff, amazing instructors! I can see a big difference in my body, especially the core, I feel stronger and more flexible. read more

Been going for about 9 months now and have noticed a nice change in my flexibility, which has helped my golf swing and my tempo. Although some instructors are difficult to hear due to studio acoustics, I feel the exercises flow well and the workout is invigorating. I have not done pilates anywhere else, so I don't have anything to compare it to, but it works for me. read more

Club Pilates in Walnut Creek is a tranquil place where I enjoy my beginner level Pilates class. Whether I participate in the morning class on Friday or an evening class earlier in the week, the experience can be invigorating or calming. In the last month since joining, I have noticed that my core is already stronger and I am breathing differently and more effectively when I am running. I have attended classes with at least three different instructors and they are knowledgeable and friendly. read more

Colleen is great! Easy to communicate! The girls are very nice and kind and the class pretty challenging and effective as well! Really recommend! Try it and you won't regret!! Another thing... the app is super friendly too, that help as well.. been here for a month now and very happy read more

I love pilates and Club Pilates. It's in a convenient location for me, with plenty of parking. It's clean and well organized and the staff are great. They have a variety of classes, from early morning until early evening. I like the online scheduling system, with text and email reminders. I'm really happy to have discovered CP - it's a great addition to my regular workout routine. read more

Club Pilates can really change your life for the better! I have been member here since the studio opened. Colleen, the studio manager is helpful and knowledgeable. Most teachers are good but try all of them before you find your favorite. Trisha and Timberly are both awesome! 2-3 times per week and you will get stronger, more flexible and leaner. Along the way, your aches and pains will disappear! There's plenty of free parking in a nearby garage or metered parking on the street. Thank you CP! read more

Perfect for me! Easy parking too....lots of options! Fatima the receptionist is also great! I've been going 3 months now and my back no longer has pain! Addicted! read more

Such a variety of classes, knowledge, teaching methods, etc. They have a variety of Pilates instructors and they all bring great information to their classes. You get a great workout and the teachers will modify an exercise if you have limitations. The studio itself is brand new and all of the equipment is top notch. I love the ease of being able to go onto the app and schedule classes that will fit my schedule. The monthly unlimited rate is lower than anywhere else I've seen. There is a garage on the same block that offers free parking. You just can't beat the whole package. I highly recommend!! read more