Really relaxing and challenging, at the same time. I appreciate the dim lighting and music after a long day of work; the stretching feels soooo good. Sadly, I'm thinking seriously though of ending my $229/month unlimited membership because of the cancellation policy. If I wake up and see that later meetings have been booked for me, and I can't make a 5pm or 6pm class, I feel that if I opt out of the class by 9 or 10 or 11am for that evening, that is ample time for the next person in line (usually a wait list) to be psyched to have secured a spot. To be charged $15.00 when that happens doesn't seem equitable. They've easily filled the spot -- and they are charging a cancellation fee. Life happens, and I understand if people just don't show up. Charge them. I strongly request and encourage ownership to consider 6 hour window, instead of the current 12 hours. Went to bed last night feeling a migraine coming on. Cancelled at 9:30pm for my 9am class this morning and woke up to a $15.00 charge. Policy needs to change, or I'll have to try another venue. read more

PLEASE READ BEFORE YOU SIGN UP! *if you do sign up DO NOT USE this location. Despite my initial enthusiasm for this establishment, I unfortunately sustained an injury unrelated to club Pilates or this location, which prevented me from continuing my membership. Consequently, my account was frozen due to the injury, and I was not given the option to cancel it directly. However, I was subsequently charged again without a prior curtesy notice. I have all my medical records to substantiate my injuries, but I have yet to receive a courtesy call back from this location. My account was charged four months without my knowledge, and I have sent numerous emails attempting to resolve the issue and collect a refund for services I did not receive. Instead, I have been met with blatant disregard, which is deeply concerning. Out of the 80 classes I was unaware of, I attended three and did not receive any service for the rest of the charges. This situation is a significant loss for me, and the fact that I am being ignored is particularly disappointing. It is evident that this company prioritizes profit over customer satisfaction. I strongly advise against choosing the Pleasanton location for club Pilates. I have friends and family who use other locations and have had no issues obtaining same day responses and refunds, even though their situations were not medically related. I have concrete proof of my inability to attend classes and have yet to receive any response. read more

Unfortunately, this studio has gone downhill over the past year. Classes are frequently canceled the day of or at the last minute, which makes it difficult to rely on the schedule. I regret signing up for the year-long unlimited membership because I realistically only take about two classes per week, as there are very few classes offered later in the day, (and zero on Wednesday afternoons). The ones that are available fill up very quickly. That said, there are a couple of great instructors here--Lyn and Joon are both fantastic and make the classes enjoyable. Overall, I'm disappointed with how inconsistent the studio has become and would hesitate to recommend this location. read more

This place was great but lately they've had a lot of last minute cancels. Does anyone know where Hanjing has gone to teach? She was the best there and I miss her classes. She was super helful and took great detail im making sure you had correct form. Hanjing gets 5 stars. read more

I been a member for over one year at this location and it's very hard to get a hold of anybody to get a hold of management. You can call their phone and nobody will ever answer. It takes them like two weeks to get back to you. I've been trying to message management about concerns on my account overcharged class cancellations and I have not heard back. I have emails from last year still waiting for a response. Also, it's very hard to pick up classes at this location. read more

Took a CP Reformer Flow 1.5 class with Hanjing through ClassPass. This is the first time I was dissatisfied with a Pilates workout. Normal come out feeling refreshed from these stretches but not from this instructor. I could hardly hear her and when she had to assist me she had an upset tone like "why are you here? You can't even do this right," tone. But wasn't the case. I been to numerous Pilates classes and this was the first I had trouble keeping up just because I couldn't hear her instructions. Wished she spoke louder and was more kinder with assisting with the moves. Which I knew how to do each of them if I could just hear what she was instructing to do. Would be nice if she had a nice warm attitude as well. Doesn't hurt to be friendly to your clientele maybe you'll have a stronger branch. Aside from that I am giving the 2 stars for the cleanliness of the facility and having a nice water refill station. read more

It is hard to rate Club Pilates, Pleasanton. I have been a member for more than 5 years. When I first joined I was able to sign up for classes. They have began increasing the membership and classes are impossible to get. There are several people on the waiting list for most of the classes. When my monthly membership renews and I can sign up for classes, nothing is available for the first two or three weeks, I have to schedule all classes in the 4th week and hope an opening becomes available in a class I have signed up on a waitlist. There are a good variety of classes and instructors, if you can get in class. The front desk person can be helpful when you have an issue. They are not responsive by email or text message. The facility and equipment are top rate. It is always clean and comfortable. As classes are not easily available I recommend finding another studio. read more

It was a real challenge working with this club location. First I wanted to take a friend as part of her birthday outing. My first scheduled class was cancelled (I was notified in an email, they said they tried to contact me), because of lack of payment. I told the rep I didn't not feel comfortable giving my credit card over the phone, could I just pay the day of class or was there a way to pay online. She said no problem. When I reached out after getting the cancellation email, I was able to book another class for my friend and I, later on the same day as my originally scheduled class. I received an email with a receipt for one person, but my credit card was charged twice! I reached out multiple times through a phone calls and text messages left about the receipt error and that I was charged for two people. After 3 days of trying to get this discrepancy resolved, I asked the rep to cancel my appointment. Now the battle to get my refund. I received an email from Club Pilates that said there is an error in this request to refund the money charged to my credit card by their company. I had to go through my credit card to dispute the charges. This is terrible customer service! read more

I have mixed feelings about this place. Signed up for the free class since I've never did Pilates in my life. Prior to the class you receive a text reminder. You have to sign a waiver prior and to show up 10 mins before start of class. It's in a shopping plaza so lunch time can get super packed! Since it was an intro class everyone was lost and getting checked in and had to buy grip socks I think it was like $20-25 I can't remember. I was annoyed bc I never read waivers. Class did not start on time since we had to wait for everyone to check in but class sure ended on time. They have a refillable water station which is nice. They also have cubbies at the front door to leave your belongings which I didn't feel comfortable with leaving my purse at the front door. Instructor was nice and went through all the equipment and explained everything very well. I was impressed as a first timer. She left right after the session ended and a sales rep came to give us brochures of payment plans, current months schedule and promos. In her sales pitch she kept on saying "essentially" and "I'm yeah" like a thousand times. I stopped listening however she was very nice. She also mention a promotion of 70% off enrollment fee which ended tomorrow so sign up today lol. Followed with classes get filled up quick so it's hard to book. Equipment looks intimidating but they make you very comfortable with using everything. Idk if I would come back. read more

I never signed up for any membership or recurring package. However, they began charging my card (which was on file for the one-time class) over $100 monthly for a membership I never agreed to. When I contacted them and asked for proof--either verbal or written--of my consent to join a recurring membership, they were unable to provide any, because no such consent was ever given. This is highly concerning and feels like a dishonest business practice. Be cautious if you're just trying a class--make sure your payment information is not misused. read more

I went to a 1.5 flow class with Hanjing this morning and I had trouble hearing/understanding her instructions and cues. At the end she "kissed her teeth"/scoffed at me out of frustration which is very rude and unprofessional. 2 stars because at least the facility is nice and I can't say much about the other instructors since this Pleasanton one is a sister studio of my home studio. I won't be taking a class with her again read more

I took an intro class with Hanjing. The class was filled with people who have never been on a reformer or tried Pilates before. She did not explain any of the equipment to us at all. Everyone was so confused when she was giving instructions. Not only was the class relatively unhelpful for an intro class- she was very rude. At the start of class she demanded two women to "stop talking - I can't speak." I understand wanting to limit chatter but it was the delivery that was horrible. The person next to me told her at the beginning they were recovering from a back injury and at one point during the class she said "put your hips down, that's why you have back problems." I can't imagine they received any sign ups after this. I think you should give your all when exercising but also not take yourself too seriously and have fun. This class was the opposite of fun. Luckily the people in my class were on the same page and seemed to laugh it off. read more

Amazing experience for an athlete. I highly recommend club Pilates. I was a little too stressful at first however, they really worked my core and I felt it the next day. read more

I have been a member for three plus year. Pros: They have some really good instructors Cons: Classes are usually full and its hard to get confirmed if you book less than a week in advance. The situation has gotten worse over last few months as they no longer have classes on Friday evening. To make things worse, the new management does not allow for classes to be rolled over. So, if you cant plan ahead (or if your schedule changes), you will be wasting your money. read more

Very hard to book classes. One must book a month ahead to get a class. And when you are in a wait list, u can be pulled off the wait list 2 hours before a class starts and they wont allow u to cancel even though you may already have something to do because you assumed that you did not get into the class. The front desk is unhelpful. read more

I am very disappointed in the management of the Club Pilates in Pleasanton. They seem to be over subscribed and under perform. I am a member of Club Pilates, Pleasanton. They cancel classes the day of the class and the classes that they do have, have a waiting list that never gets fulfilled. So end result is that you cannot get the classes that you have prepaid for the month; not a good system. read more

Great workout! I started coming for one class at a time and noticed a huge change in my posture and body composition. I signed up for unlimited and I love Brittany's classes! read more

WORST STUDIO EVER- the pleasanton branch makes pilates seem like a joke, the staff are all nice people but not good pilates teachers! took a class with timberly and she was on her phone the entire time, made no use of the reformer and basically did stretches the entire class! people are not paying 100$+ every month to stretch on the mats. Took a class with Whitney and it was way too rushed, we were hopping from exercise to exercise in seconds and she did not even really care if they were completed. need better instructors read more

Thoroughly disappointed with the current manager. I've been a member since it opened and made arrangements to prepay my 4-classes each month and was allowed for the classes to expire the next month. This was the only way I was able to book a class in the early part of the month. The new manager came in; allowed me to move my 'credits' for the first two months he's been there. Then he curtly told me that I was against policy. I indicated that I wasn't 'hurting' anyone; he simply said it was against policy. He told me to use my all my credits in the current 30 days. I asked to speak to the Owner and he simply replied, "That's not going to happen." I believe this guy likes to throw his authority around. Others have commented that he can be snarky and rude; I can readily concur. Additionally, the quality of the classes depend upon who the instructor is for the class. Unfortunately, there seems to be a revolving door with good instructors. read more

Scheduled for a free class, first walked in already try to sell you their socks and classes. I was not aware that we need a Pilate socks to try a class and feel pressure to buy from them. My mom and I ended up find a better place that are not sales focus and nicer Pilate club to join. So funny how this company try everything to scam you. Not cool at all. read more

I didn't appreciate how the service was here. Very weird environment , got weird stares ?? The ladies could've been nicer, I heard them talking smack and it wasn't very 'women supporting women' of them. Trash talking other women is NOT the move. Do better. read more

Love this studio. Staff and teachers are friendly and helpful. Classes taught for every level. Everyone makes beginners feel welcome.

Do not join! This is truly the walmart of pilates. So disappointing. Friendly staff, but the biggest problem is the fact that there's not enough instructors. In result, classes are booked and members are waitlisted minutes after classes are made available. I initially joined and purchased 8 classes/mo. I would continuously lose credits due to the amount of limited classes. Instead of cancelling my membership, I decreased my membership to 4 classes/mo. You guys, It's still impossible to book classes even one month in advance. Today, I attempted to schedule my last two classes for the month of August. The app wouldn't allow me to book out past August 24th (all classes before august 24th are full/waitlisted) despite me having two credits available for the month of August. I called the club and spoke with staff in hopes of resolving this issue. The staff told me that I cannot use my August credits to book classes on august 26th, 29th because my billing cycle ends on August 24th!!!! Mind you, im locked in to 3 month commitment. I asked the staff if they can make an exception due to them being short staffed. They told me no. She suggested that I show up to the studio and pray that others dont show up. I cannot wait to end this contract. Save your time and money. this place is a joke. read more

Omg! Tried this one and it's horrible too! What the heck?! Can we say unprofessional and how is this place in business? What a joke! They're nice to get you to join, then turn to royal "you know what's ", if you even ask a question or post a concern about the commitment. Can we say insecure much?! Insane, crazy, lost in the 70's and Tracy? Seriously?! You need to get an attitude adjustment! You're transparent! Lol read more

I love this studio and how they continue to add challenging classes and innovative teachers with different styles! Christy has the best attitude and energy of any instructor I've met and it's such a pleasure attending class when she is teaching. Brooke is another new instructor here and she brings a wealth of new moves and techniques to the studio. Thank you thank you CP Pleasanton! read more

Pretty excited there's a pilates reformer studio in Pleasanton, also love this location! This is the complex with the Safeway, close to the barre studio area. So parking is easy which is always a plus! I came out to try a demo class, and man, it sure kicked my butt even though it was just half an hour. What really stood out in this studio is the instructor and variations in moves. The instructor is amazing and tries to get to know everyone! As for the exercises, not everything is on the reformer, there's TRX bands, barre, etc. I love TRX and barre so they definitely reached the right person. Hands on adjustment is always needed to ensure proper form. The studio itself is new, it's nice. Cubies are in front to put your stuff, there's a water station in front as well. Remember, to bring grippy socks if you attend any of these classes, it is a MUST!! You can always buy them there if you want. I want to emphasize it has to be grippy socks, I know some places allow you to wear regular socks but they said it has to be the grip socks. If you're looking for a low impact but heart pumping workout, I would definitely come here. Not only do you work your core, you'll notice your arms and legs are burning as well!! read more

Beware. They play games and continue to charge you even after you agree to their 30 day cancellation. They hang their hat on a contract clause requiring a signed form even after you verbally and email cancel. Business ethics class was missed. read more

I started with a trial class, loved it and joined in. And that was the best decision I made in new year ! I am reasonably fit and like to stay active, walking, running. But I am a newbie at Pilates, CB instructors have made me feel so comfortable starting out, their positive energy and support is so amazing, I am having a fantastic time getting healthier! Strongly recommend - clean facility, superb trainers and front desk, you walk away from every session with that burst of energy that lasts the whole day. read more

I have been with Pleasanton Club Pilates for about 2 months now. Club Pilates was recommended by my friend as a post physical therapy for my back and shoulder. My Orthopedic doctor also asked me to give her feedback on Club Pilates as post physical therapy. Re-injuries would be my first concern. Ms. Stacy Visconti is the manager at Pleasanton C.P. She helped me to set up the intro class with Katie. I followed up with 2 private sessions with Katie and decided to sign up. Stacy is really helpful and good with follow ups. So far I like all ladies at the front desk. I liked Katie's couching style on detailed instructions. So far, I have been in Ms. Katie, Ms. Lori, Ms. Candice, Ms. Hsin, Ms. Brooke. Ms. Christy, Ms. Jean's classes. I must praise their effort to help each one of us with every Pilates movements as if this is a private sessions. They are very helpful answering my questions as well as helping me to modify some parts I couldn't do. I highly recommend Pleasanton Club Pilates. read more

I love this place. The reformer classes have been great way for me to get back in shape and strengthen my arm after breaking my wrist I would highly recommend! read more

I joined end of August and I have been going everyday if I'm not traveling. I love the club I love the atmosphere I love the instructors. They are very caring they help you with your form and since I've been going there my knee, shoulder pain is gone and I'm much more flexible it's only been three months. I have a membership that I can go to any club when I travel and believe me I have used club Pilates La Jolla and it is nothing compared to what Pleasanton offers. The staff and the team in Pleasanton are awesome. I love them and I loved the decision I made. Highly recommend. read more

I've been a member for 2-3 years now, and I absolutely love this place. I feel stronger and taller and I actually look forward to working out, which hasn't been the case since I took dance classes in college (I'm 56). Nick D is the absolute best. He's so knowledgable and helpful. Great with little corrections, and I never hurt myself in his class. It's always challenging and he changes it up, which is great. I just wish he taught more often! I've also taken several classes with Pam lately. She's great, too. Therese at the front desk is always cheerful and helpful. read more

It's been two years since I joined Club Pilates in Pleasanton and I'm so happy I did. The classes and instructors are great; no class is ever the same so it never gets boring. Therese does a great job managing the club in a very professional way. She greets everyone with a smile and willingness to help. Carole Sygiel read more

Club Pilates is an exceptional value featuring caring engaged instructors and customer focused staff...you'll feel welcome and special the moment you walk through the doors. The classes are 50 minutes long and really provide a fabulous workout. All equipment is new and quality is evident throughout the studio. We use reformer, Trx system, sticky ball, box, ring, hand weights, bar, mat and pressure ball. There is a wickedly good wall spring system that works your triceps and biceps. The studio is conveniently located with ample parking. They have great workout clothes and filtered water so you can stay hydrated. Your purse, jacket and shoes rest in a cubby system at the front door. The quick check in system is via barcode, and their app system to book classes rocks! so easy peasy. I've attended for 1 month- already my BP is way, way down. You can be fit and rock a great workout here, but don't shy away if you are not. They are very willing to provide adaptation to the activities throughout the classes. try a demo, and come on out. I feel right at home and already see and feel a difference. you only get one body...if you don't take care of it, where will you live? Owners Jessica and Robert CARE ---- it shows throughout the studio. Amazing people. Club Pilates is generating a huge buzz for health and fitness. I'm so happy they are on this journey with me! read more

Almost a month into taking the classes and especially for the 1.5 classes, it is a great place to learn from various instructors , you choose the pace...intense tough to a slower pace but all challenging ! Great environment to use the bar, chair, TRX and use of props like ring, ball and weights make it effective! Affordable!!! Only feedback is don't be afraid to correct when there is bad form and strive for synchronization if possible. read more

I've been going here for Pilates Reformer classes for 8 months now and have made amazing progress in my physical condition. I saw another review saying that they don't have much to offer beginners but I didn't find that true at all, I'm not much of an exercise buff and they helped me feel at ease while learning the Reformer. They have several level 1 classes a day and once you've been going regularly and know the basic moves you can join the 1.5 classes. Overall, the instructors are high quality and care about the content of their classes. I also did a private training session and that really helped me be aware of some 'bad movement habits' I could easily correct, I highly recommend it. At one point I had hurt my shoulder and they would have me do some alternative movements during class to protect it, i was very happy that I could continue my classes while I healed. A couple of points that could be improved. First off it drives me crazy when the instructors look at their personal phones during class. One was so bad that I would avoid her classes altogether because she had one eye on her phone and one on the class and she even answered the phone a couple of times while we were left hanging there. I feel strongly that the management should implement a zero phone during classes policy, they don't need their iPhone to give a class. Second point is the complaining as another reviewer had mentioned; when they have several classes in a row some of the instructors complain that they are tired and can't remember their class plan. I never go early in the morning so I often end up with the 'tired instructor', it bums me out because hey, I'm here and I'm ready for a good workout not to hear how tired you are. But this is the minority, overall they are great. The facility itself is nice but it's too bad they don't have a shower/locker room. Fortunately I live close by but I can understand the frustration of those who are trying to go straight to work after class. Lastly the price, Club Pilates is extremely expensive and they don't give you enough choice of plans to fit your budget; the price structure is designed to not make it appealing unless you buy the unlimited subscription. The 8-pack (twice a week) plan is about the same cost as the unlimited plan. I feel they should offer a much better deal on the 8 pack. read more

Wish they offered more classes to beginners. Came here for free session to see if I would like. I enjoyed the demo. However, when sharing the club information to join, To find out the times I could attend I can't because you have to be approved by them before being "promoted" to next level class. Not much to offer for beginners. Especially those who work full time jobs. Very pricey for what you get. There are no showers available. I found it to cater to a community of experienced audience only. After they found out I was a beginner, I was definitely treated differently. Classes looked effective, again, they appear to not cater to all audience types. It's a growing trend and confident I will find a location to meet my needs. Parking is also difficult. read more

Horrible customer service and very few classes available for beginners. Although there is a significant risk of injury, they allow you to take advanced classes even if it is your first day on the machine. I joined in November and was automatically locked into a 3 month contract. I was injured in December and am scheduled for surgery in early January. Although I was told that I could freeze my membership, the club was 100% not accommodating and not sympathetic to my situation. I was told that in spite of my surgery, I would need to complete my classes by January 8th or they would expire. Huh??? I asked if they would be willing to provide me with a certificate that would allow me to make up the sessions once I have healed. She acted as if I was speaking a foreign language. This was by far the WORST experience that I have had dealing with any company. Basically, this was a $300 lesson learned. read more

BOOOOOOOOOOOOOOOOOOOOO! Nice when you are interested but once your in they are rude and disconnected hello!! No shower so you cant go before work Instructor seem nice but clueless if you are new,,,,,,,, music is loud and front area annoy when you are trying to hear instruction on whats happening lHello we dont want to hear your issues while we are working out !!!!!!! we are trying to hear whats happening Rude people answer the phone and have no support to keep their clients Refer to your contract yuks!!!!!!!!!!!!!!!!!' stay away go over and check out barre classes they probably have better social skills sorry but thats how it feels read more

If I could give this store a 0 start rating I would. The staff is terrible and the whole experience was shitty. I scheduled me and my friend a little FREE intro class when she was in town to just learn how the reformer works and get the fill kind of learn about the art of it and have fun with it. I have been considering adding a class into my routine probably 1x a week or so and I wanted to sign up with Club Pilates. Our appointment started at 12pm, we had an emergency happen before hand and we showed up 2 mins late at 12:02pm. When we walked in the lady at the front looked so thrilled and like exited to tell us that we wouldn't be able to take the class simply because we were 2 minutes late... Its a free intro class to be 2 minutes late and now being allowed to participate is a little dramatic. Understanding it was our fault for being late however, the way it was handled by the staff was super rude and made us feel super disrespected and uncomfortable. Dont recommend this location because of the rude staff. read more