I went in for lunch on Monday, April 14th with two co-workers. It was high noon, and the…read morerestaurant was at approx. 50% capacity. We sat at a pub table that was in serious need of some shims. The hostess said that a waitress would be right with us, and acknowledged the wobbly table with "I'll be right back with some coasters to fix it, which she never did. About 15 minutes later our drink and food order was taken. There were a couple of groups (4 and 8) people that came in about 10 minutes after we were seated. They ordered, ate, paid and left before we even had food in front of us. It ended up taking 1 hour from the time we sat down until our food arrived. The menu says, and the server confirmed that all burgers were cooked medium. I'm not sure when cooked on the outside and bloody/raw in the center are considered medium? I noticed the same with the burgers that other tables had ordered. One person in our group sent hers back to be cooked more. It took another 15 minutes to get her food returned (after everyone else on our table was finished). The burger that came back was cooked properly, but caked in garlic. When the waitress was informed about the overuse of garlic, and sent back again, she came back 5 minutes later and told us that the cook said that is how all of them are cooked without offering replacement. She then said that she figured we wouldn't want to wait any longer for another one and ended the conversation. Her solution "We won't charge you for the burger, but you have to pay for the fries and drink". Are you telling me you can't slap a garlic free patty on the grill? These are supposed to be hand mashed, made fresh to order "Gourmet" burgers.
Bottom line:
Food : Ok
Service: Horrible
Wait Time: Ridiculous
The menu consists of mainly burgers, sandwiches and salads, all of which the owners (Warren's, a local burger chain) have decades of experience with. I just don't get how it can possibly take that long to prepare, and I'd hate to see the place when it's actually busy.
I'm not saying that I'll never go back, but if I do, it won't be for a "quick bite".