Nick is amazing. I walked in clueless and left with the knowledge I needed - and some quality items. I thought what I needed was going to be at least $150. I told him that. Nick smiled and said that he can sell me something that expensive if I wanted him to, but instead sold me exactly what I needed... For $35. Cute hookah bar as well as a retail business. Honest, stylish shop with a warm welcoming smile when you walk in. Great job Nick! You earned a new customer. read more

Went to the shop, wide open door, and open sign flashing. No one behind the counter. Waited a few minutes no one ever showed up. Images online make the place look nice and reviews seemed good but it has about as many selections as a vending machine. Actually, a vending machine would have been better because I could have left with a product instead of empty handed. Oh well, on to the next one read more

Super friendly, knowledgeable service! Not many vape stores around so nice to have a nice spot read more

Quick and friendly service. Give you options and opinions on their products. Will definitely use the again.

Seriously overpriced...I went in during another Vape emergency and needed an emergency mod. I had purchased one at a nearby store for $30 (store was closed or I would have just gone there) the device sells for about $25-$35 and figured I buy another one...they wanted $50 for the same one...yet it was a vape emergency...I did tell them what I paid at the store nearby and bought the overpriced device but I won't be buying hardware from them again. read more

Friendly staff but it seems a bit sketchy that they don't offer receipts. I had an incident a few months ago where my sister and I thought we had gotten gypped (is gypped still being used? Is it PC? Either way...) She bought a $35 dollar battery, all fancy in a box, it had a magnet for the cartridge and all but once we took it home and tested it out, it turned out to be the wrong size. The friendly gentleman we spoke with, Nick, had said to bring it back if there were any issues. So, I explained to him what happened and he went and grabbed a loose battery from what looked like a pencil holder. No box, no price label, just wrapped in plastic. When I asked him about the difference in price, he waved his hand and said, "don't worry about it." So of course, I took his word for it thinking he was doing me a favor. (kids, don't do this. Ask about the price or get a receipt at least. No matter how nice the seller is. I personally shoulda known better but I was in a hurry and was basically swayed by Nick's charms) I take it home to my sister, everything is fine at first, but her, being the smart person she is, was not convinced about the price difference so after some research, I get a message with some links to the product and her saying we got ripped off. The price online was between $9 to $12. She says it's a tough time and she doesn't wanna be that person so even though it's kinda messed up, she decided to let it go, she just simply won't go back. But oh! not me! I thought, even if they wanted to make a profit, it doesn't sound reasonable to make something that cheap $35+, but just to get a second opinion before I go all Karen on Nick's behind, I went to a different head shop and yes, I am aware it's a competition so I didn't mention any details about the shop to keep it unbiased. When I showed the person the pen, I asked how much they went for. The person knew the brand and said THEY had discontinued it so they wouldn't sell it for more than 10 bucks. When I mentioned how much I paid, he said I definitely got ripped off. A customer who walked up to buy stuff also heard what I said and his response was, "35 for that? No way!" So now that I had the info I needed, I went back and Nick was still there, along with other employees. I start bringing up how much they are online and he mentions the extra money was for the charger. Nick, you sly dawg! I did not think of that. Was he right? I guess one would ASSUME the charger came w the battery but let's give Nick the benefit of the doubt. Of course by now I'm hesitant to take his word for it, not to mention his demeanor had shifted, he was no longer nice, but defensive and annoyed. Before I say anything else, a few customers start walking in and as the rest of the staff takes their orders, Nick is kind of pacing back and forth as I awkwardly stand there. Never been in this position before, it's starting to look like The Good, The Bad and The Ugly over here between us two. Suddenly he goes to the cashier, takes a 5 dollar bill, puts it on the counter while making eye contact, then walks away. "Ummmmm.....?" I kind of get the gist of what's going on, I simply take the 5 (it WAS my sister's money, and honor after all) and walk out. She's right, maybe they do need the money, it was the beginning of the quarantine, maybe that's why they were secretly open. (At first, I looked in the window to see a dark place and Nick motioning me to come in like a siren out in the sea) I mean, they COULD have used masks at least, and maybe handled their business from the entrance like the other shop I went to which was much more mindful of the pandemic, but I digress. It is also worth noting that the battery gave out after 3 months of being used, maybe that's the reason the other shop discontinued it? Who's to say ‍ If you've made it this far, I think a couple lessons can be taken from this. As a first time customer, be sure you get all the right info and receipts to avoid feeling like you've been taken advantage of because of your lack of knowledge in products, no matter how nice the seller is, their goal IS to take your money. As for this shop, I definitely won't be coming back but maybe if they want other customers to, they should probably try and be more transparent about their prices so incidents like these don't happen in the future. TLDR, friendly service, but proceed with caution. read more

Convenient, clean and cute little shop. The staff is knowledgeable, helpful, and very friendly. They are up to date with their products and good about talking through what the customer needs and wants. I've been going here for over a year and love it! read more

Cloud 10 Vape Bar - Works very well! Thanks Cloud 10! - Vape Shops Near Me - Simi Valley, California

The staff is super friendly and knowledgeable with all things vape. The selection is fantastic from mods, tanks, coils, batteries, and all the juice you could ever need. Can't beat their prices. If you already vape or just want to quit killing your self while paying Philip Morris stop by and talk to Nick. He'll set you up with everything you need and without breaking your wallet. read more

Cloud 10 Vape Bar - Vape Shops Near Me - Simi Valley, California

Nobody wearing masks. Not the employee. Not the customers. Glad I don't rely on this place for my needs. Fairly small selection than most vape shops I frequent. read more

Today I discovered a hidden gem! This place is amazing from the exceptional service, super sweet and friendly staff who were very helpful and sweet. Sorry but forgot to get the names of the sales rep that assisted me today but everyone was really nice and helpful. It was definitely a huge change from the last place I have been going to. They have a better variety of selections of mods and juices and better deals too. They have an awesome rewards program. This will be our go to place from now on :) read more

Great liquids, great prices, great people. Check them out! Boxing Bear has great flavors. Five Pawns are for the more sophisticated palate and are among my favorites. read more

Very helpful they have all your vaping needs never feel over charged always leaving very satisfied.

Super friendly and helpful staff. A+++ on customer service! I bought a mod a few months ago and it would not function properly. I went in to buy a new one because it was super frustrating. I didn't get the guy's name but he listened to all my complaints, answered all my questions, and recommended a different one which he discounted to make up for the hassle. I took that offer and also left with new batteries and a box of coils. I would definitely recommend this shop. read more

Cloud Ten carries a fine line of premium juices with prices that are unbeatable. I've always been treated very fair here, Nick the owner always takes care of me and if there is an issue which is very rare, Nick never hesitates to take care of the matter. The place is small but it has everything you need with the best prices in town, I highly recommend coming here if you're into vaping and want an awesome and honest experience. read more

Let me start off with complementing the staff and perhaps owner. The gentlemen was very cordial and helped introduce me to the store. I was also in the market for a new tank which they were happy to go through the pros and cons of each. After I had selected the one I wanted to buy (which was not the most expensive by far) it was on to the juice. I must have tried 30 different flavors and the owner got more friendly with each new flavor I tried. They never at any point made me feel pressured or hurried to get a selection and I must've spent 25-30 minutes there. I would recommend this place on all fronts including price, selection, and most importantly (to me at least) customer service. This new industry has spawned quite a bit of these shops and this one should make it as long as they continue to stay solid like they are now. read more

Amazing! Myself and my wife decided to quit smoking before our wedding so we stopped by thus place, the owner is an incredibly friendly and down to earth guy who treats his customers more as friends than an opportunity for sales. When I visited other vape shops I found myself feeling uncomfortable due to the attitudes of some owners and also the regulars who stare or look down on new customers, none of which I felt in cloud 10. Highly recommended! read more

This place was great! The juices are way more affordable that other places I've been. He let us smell everything! And he was so honest and helpful with any questions we had. I went in planning on MAYBE getting a new vape mod and ended up leaving with 2 mods and 5 juices! I will definitely be returning! read more

Amazing service, will order any products for you if it's not in stock. Always seeks to save you money and get the best product.

Best vape shop in town! Nick and Karim are the nicest people there are and are very knowledgeable. been coming in for a year and always leave with a great experience. their vapes don't break down easily and they sell reliable products. 10/10 recommend. If something goes wrong they're quick to fix the problem and provide you with whatever they can to give you the best experience. read more

Extremely knowledgeable staff and best prices I have seen on juice. Definitely will be back!

Great place with great price! Their staff know what they are talking about and great e juice flavors . My new vape shop .

Went here to buy replacement atomizers from aspire. When I got home I found out the atomizers were fake and copycat aspire products. That's why they tasted burnt. I called and spoke to them and they were nice and said they would replace them. When I came back in to replace them they only had 3 replacements for me when I bought a 5 pack so I asked for a free juice and they gave me one. I was happy... Till I got home and the new atomizers I was given as replacement all did not work. Two were misshaped and would not fit in my device. And the other just didn't work. I gave them a second chance because I truly believed they didn't know the first product they sold me was a fake, but now feel very cheated and will not go back here again read more

Friendly staff, small little shop with an ok selection of E-juice. My bad for not comparing prices, they're a bit over priced. Not to mention the owner is terrible at builds. Which I found out half way through 2 separate builds. One new and one rebuild. Had to go to Simi Vapor for a nice build. read more

These guys helps me choose my first vape, showed me how to use it and sent me off with a good deal. The customer service will keep me coming back! read more

I've been here twice and so far it's my favorite shop! The employees are always very nice and helpful. They never rush you and are up to conversation. I just moved to the area and this will be my go to shop. Thank you for the great customer service and products. This is a place that I trust. read more

New favorite spot in Simi. I went in the week I quit smoking and their helpful staff told me everything I need to know about beginning vaping. Then I had an issue with a part I purchased and they gave me a loaner-part while they fixed it. Great service, prices, and vibes. They also have great E-liquids for way cheaper than anywhere else I've been in town. read more

I had an amazing experience here. The guy working was very informative. The prices were the best ive seen ever since i started vaping. He even let me test out my piece before i bought it. I will definitely be back there again. read more

Love this place!!!! Great service and great products. I don't go anywhere else for my vape needs.

Really excellent service! Very patient and attentive to what's best suited for you! Only coming here for my vape needs 10/10 .

I love this place. The owner is so helpful. The prices are good. When I go into other vape bars I always feel so awkward like there's a bunch of unfriendly hipsters. But at cloud 10 they always are friendly and answer all of my questions. read more

Just to clarify on some of the "bad" reviews on here, the owner Nick is awesome. Completely honest, and will go out of his way to make sure you are satisfied & want to come back. He understands the customer comes first. His prices are more than reasonable, and trust me i would know this cause i have been to many shops & his prices are the best. Ive spent ALOT of money here, and do not regret that one bit because everything i have gotten has been top quality! Yes, he doesnt do any complicated builds, but if you are looking for mods, tanks, batteries, chargers, or juices then definitely go here! His prices are WAY more competive than anyone else, and he can give you great advice! Keep in mind ive been to at least 30+ different vape shops, and bought about 7 different set ups and his has always been the best! Go here, and talk with Nick. I promise you will be very happy! read more

Nick is the owner and he's amazing. You rarely find a place that truly appreciates your business like here. Prices are great, best in town, and he always has a great promo going. He offers the humble line and competes with Internet prices. read more

I encourage everyone in Simi Valley to check out Cloud 10 Vape Bar!!! Nick and his entire staff are the most friendly I have ever encountered and I've worked in retail for over 20 years. They will answer all of your questions truthfully they're not going to sell you something you don't need. Hats off to Nick and his entire staff at Cloud 10. If you want to experience OUTSTANDING CUSTOMER SERVICE go see Nick at Cloud 10 Vape Bar!!!! I will be a dedicated customer for life!!! read more

okay so i recently decided to try to find a new shop around here to get my vape and glass needs. first of all the strictly only sell vapes which i was okay with at first. although the shop and the employees themselves were very nice and friendly i'm leaving this as a warning. DO NOT BUY DISPOSABLE VAPES HERE. i always get a hyppe max flow, i know what it feels like, looks like, and tastes like. the one i recently bought from cloud 10 was extremely fake. from the first hit it burned the back of my throat and literally tasted so burnt. when i got home i compared my new one to my old ones and they looked completely different as well. the funniest part is the cashier told me to be careful buying them anywhere else because there's a lot of fakes out there... and then SOLD ME A FAKE ONE. i know a lot of people use disposables and i also know that people are aware of the dangers of them, so please please please be careful buying disposables here. read more

Best service in town with the best prices..couldn't ask for a better Vape shop when I needed one...thx cloud 10

CLOUD 10 is the biggest rip off EVER! Do not go here! They sell you junk, they won't exchange a malfunctioning product, they upsell and THAT doesn't work, they attempt to upsell AGAIN...and who knew...THAT product also didn't work. Instead of just exchanging my product for a working product, they gave me something cheaper and WOULD NOT GIVE ME THE DIFFERENCE OF MY MONEY BACK!! The kid had to call the owner and the owner wouldn't allow him to give me my money back!! The owner, Nick, told the kid to have me come back in on Monday after 6pm to get the difference of my money back!!! Ummmm....WTF?!?!? Really??? If I buy something at Macey's and it doesn't fit.... I exchange it and if there is money due back...I get it back....period. What is going on here?!?! Cloud 10 STOLE MY MONEY! What kind of customer service is this? And it's not even about that...it's about doing the right thing...and CLOUD 10 DID NOT DO THE RIGHT THING. Nick is a rip off artist. Find a more HONEST shop to invest in. Unbelievable. I am beside myself with this. I am going to blow my top if I go in Monday and still have no resolution. read more

This place is great! Super friendly customer service! Best prices in town and they are super helpful! Highly recommend you check them out!

I bought a a battery from this company through Amazon I have email them on numerous times regarding a faulty battery but they do not get back to you so if you buy something and it's faulty don't expect to get any response from them but if you was buying something they would soon get back to you read more

This is the best vapor shop in Simi Valley!!! Don't look anywhere else!! The best brands and best prices are located here!

Ashley and Nick were super helpful and showed me the best tank I could get for my vape. I've been smoking for 16 years and these guys helped me kick cigarettes!!! Thanks guys!!!! read more