I went to just see west they would give me for some awesome clothing Out of about 30 items they pulled 7 and offered me 21.00 What a joke I know what clothing is worth I managed a thrift shop and pay close attention to trending clothing and use Google lens I took all my clothes and sold about 8 pieces the same day from Facebook marketplace I made 100 in minutes Stock is not good High end purses over priced read more

I am questioning they're buy back process. They said my clothes was from the junior section and it needed to be for older women (I'm 30 y.o.). They said my clothes was outdated but saw the mannequins dressed in the same clothes. They coulda just said they didn't like/want it. The girls are rude and don't know how to smile also. They won't acknowledge you walk in the door or at the register. I felt so uncomfortable. read more

I like the store but they usually only take name brand and there is one girl that's really nice and another girl kinda comes off as rude. But they have a good range of clothes and bags and shoes. They even buy and sell designer. read more

If they say n it's posted they open at 10am they should open at that time management is not looking or aware of it that's worst customer service I'm here in my car to pick an item stopped to pick up n they aren't open I see people looking to go in but it's not open Loosing business that's revenue read more

Clothes Mentor - Avondale - Customers trying to open door n it's not open - Women's Clothing Near Me - Avondale, Arizona

I have used second hand stores to get rid some of the handbags I no longer used. I went into this location with about 8 bags. Out of the 8 they only offered me an offer in three, Which I can respect. My issue is the way the young associate provided the service. When I came back to hear my "offer" she asked me, "what do you want" when I approached the counter. I informed her I was there to pick up. She reviewed my order and I inquired on the low offer. She then proceeded to state, if you don't want it then we won't offer anything. Ultimately the issue is how she spoke to me in a condensing manner. Definitely will not be going back. read more

It's alright...I guess my expectations were a little been high. The girls rarely greet or even give you their attention, you get better service at Coach Outlet. Clothes are overpriced, better off going to Ross next door. I'm giving it 2 stars for the clean, over cluttered racks read more

This used to be a really good second hand place to shop but, few times we visited after being sent coupons, ended up no coupon or discount and they had an inflation even with their clearance. 3 star to be fair that I used to like to shop here. The staff are ok but, could be a lot better. Price is ridiculously high read more

I used to love shopping here the customer service WAS great. But lately with what looks like to be all new staff, they display poor customer service and make it difficult to want to continue to shop here. When I came in to sell just 4 items, the girl was not at all welcoming and was short and unpleasant when talking to. She seemed annoyed to be there. She took my clothes and let me know if would be 15-20 minutes. I said okay no problem, and was waiting for her to tell me about the raffle promotion that was posted on Instagram. I stood there waiting like an idiot before she said "That's it, you can go now". As soon as I walked out the store I received a text message that my clothes were ready. To avoiding dealing with her again I waited 5 minutes before returning to the store and was greeted by another employee who was much more polite than who I originally spoke to. I wasted my time all for 3 dollars and no raffle ticket. Can't say I'm motivated to come back. Do better and hire employees who know what customer service is. read more

It's a shame to leave on such a negative review, because I have had a few good experiences here. I'm not one to leave a bad review unless it's a situation that truly makes me feel bad as a customer. My experience with clothes mentor today made me feel pretty crappy so I decided to share. I went in right around opening to sell two big bins of really nice name brand clothes (lululemon, free people, madewell, Steve Madden, Nike). The girl checked me in and let me know a couple buys were ahead of me and it would be a couple hours. I decided to wait around because how long could 3 buys take? I walked around the neighbor shops and came back and walked around clothes mentor. After 2 hours had passed I decided to check in to ask on the progress of my buy. Well. This is where it all went down hill. First off, the store wasn't busy at all. It was me and maybe one other shopper. It was a rainy and gloomy day and no one was out. The worker girl was sitting around talking to her coworkers and no one was doing anything busy. I figured with it being such a slow day and them having time to chat they must be done with my buy. The associate that helped me looked up my name and told me there were two in front of me. That's odd..there were two in front of me when I came....i asked her how many had they done in the two hours I just waited. She snootily stated that buys aren't their priority and they would get to it when they could. I told her I had been told a couple hours and was wondering how much longer I should wait. She once again with her nose turned up told me there were buys ahead of mine from yesterday and it would be at LEAST another hour. At this point I decided to leave. As I walked out, I heard her speaking ill of me with her other coworkers. Made me feel really crappy that these people care more about gossiping and standing around than helping out a seller. So I leave. I get a text 3 hours later (5 hours total) that my buy is ready. At this point I've already driven the 30 min home so I wait a little while to go back. I went to pick up my buy in the evening and they offer me $2 for one item. Literally not even worth my gas. I mostly feel that they didn't even look through my items because of our interaction earlier that day. I felt like I didn't matter, and it was really disappointing to see a bunch of snooty girls standing around talking trash about customers and having a good experience be the least of their worries. Will not be back. No thank you. read more

Had to leave when I just got there and they wouldn't let me use a restroom. Too bad, I was ready to shop! When I asked, the girl said "you'll have to go next door" . read more

I buy here at least every 2 - 3 weeks. I always find something that I love. I know a lot of people have written poor reviews based on how much they give you when you sell stuff here. They don't give you a lot because they are a FOR PROFIT business! They need to make money...to pay employees, to rent their space, to keep the lights on. They're prices on items are fantastic, so they're not going to pay you what they sell your items for, or even close to it. Since I would normally drop my clothes off at Savers or Goodwill, I consider the store credit I get a bonus. As for their staff and their friendliness, etc, I've been there DOZENS of times over the past year and they've always been friendly and welcoming. I buy all of my clothes resale, and this is my favorite store. read more

Don't waste your time. I went here to grab some sunglasses because the line at Ross was too long upon reopening due to Covid 19. I went into this place instead. No greeting, no hello, just a look at me. Ok I let that go, moved on to the fixture of glasses and I asked an associate to open the locked one which she did and I proceeded to ask her if they were unisex, she answered politely. She then asked my name so she could hold them at the counter for me (they cost $6) and I asked her if they need to hold everything or just the $6 glasses? And before she could answer another lady who I assumed is the manager, came out of no where and said that's just our policy! I said, I'm comparing the glasses. Like shoppers do! I was planning on buying more than one pair and was comparing the sizes because I was buying them for a male and one for me. Then once I explained I was comparing them and still deciding which ones to get, they let me keep the glasses and continue my business. I had to offer to exchange my keys (a valuable asset) to make her fee comfortable enough to let me walk around with $6 glasses before she felt comfortable enough to let me continue to have them in my hands. Wow. I don't know what to think about this place but I surely won't be here again. I bought the glasses only because I didn't want to wait on the line next door but the customer service made me not wanna spend a penny here!!! read more

I have "shopped" in here a few times. Brought some clothes in recently to sell. Out my basket they chose 5 items and offered $11!! There were clothes in my basket with tags still on it. They passed up a $135 Michael Kors dress?!? The girl said they only take current styles in good shape. Walking through the store I saw some shirts from a store that closed 4 years ago and clothes that had cat/dog hair on them and someone's dirty old gym shoes. Let's just say that was my last time in this store. read more

dont ever sell here, they offer you extremely low amounts for expensive clothes. they offered me 10$ for two brand new 200$ ariat jackets. this store is a joke. better off selling your clothes on facebook or somewhere else. read more

AMAZING!!! New owner is so sweet and she bought all the stuff I brought in. Right near my house and really nice stuff. Coming back later today to sell more stuff! read more

Although the staff wasn't as welcoming. I did find great nike gears that looks SO new. It was such a great experience!

This place is under new management and it is night & day! The staff is so nice and knowledgeable and their quality of clothing / bags / etc has really skyrocketed. Will definitely be buying & selling here from now on! read more

Clean and organized inside. Better off going to uptown cheapskate or Plato's. Very rude and unwelcoming staff.

I went to take some brand new never worn shoes in order to make room in my closet. A couple of them being a high end brand name that is listed on their website as being in NEED of. So I get the text letting me know that they are ready to give me my estimate or to give me my stuff back. I go back in and Im told $26. Im like WHAT?! is that for all 4 pair of shoes? Yes that was. So I took one of the pair of shoes back with me and then I asked the store employee, Now how much do I get? She said $21. What a rip off!! Dont take your items here because its not worth the time. Might as well drive to Buffalo Exchange or My sisters closet or post the stuff online to sell. They need to take the time to clean the items in the store with some disinfecting wipes and drop their prices on the brand name purses because people can go to Ross and get a better deal. read more

Every time I take almost brand new brandname (Loft, NY&Company, Ann Taylor) clothes there, I have to go back and pick everything up. Not their style is what I'm told. read more

I always bring my clothes to sell and credits back are worth it, they have a great selection of gently used and new items.

A lot of options! Friendly staff! I had a great time in the store, low prices and name brand stuff. I was walking all around this store, finding new stuff. The staff was quick with restocking the racks with the clothes people tried on. Will be back again! read more

Clothes Mentor - Avondale - Coach Satchel, Ray Ban Sunglasses, Express sweater and three shirts and a scarf for $102.00!! Great Deals!! - Women's Clothing Near Me - Avondale, Arizona

Okay so this is my 3rd review for clothes mentor in Avondale AZ. The staff was different but the First Lady who attended me was very friendly & fast.. but the other two girls were laughing while checking my clothes which made me uncomfortable because I couldn't tell if they were laughing at my clothes or for another reason ... out of all my items they liked 3 MISS ME jeans which they offered $23 for all 3... as they looked through my stuff I "shopped" around looking to see if they already had that brand.. I found two miss me jeans , one was brand new with tag of $98 but was sold for $22 the other one was also for $22 If they offer me $23 for 3 jeans and sell them for $22 EACH.. I'm literally giving them 2 free jeans..... I said no and went to Plato's closet in Glendale they offered me double read more

They give you a reasonable price for your trendy clothes and do a great job explaining the process. The clothes they have for sale are normally in a great price range too, they really have something for everyone which is awesome. I have shopped there twice now and always find something to come home with. Super fun! read more

I really wanted to like this place. I go to resale shops for my kids and can sometimes find great brands at decent prices so, I was very hopeful. The shoes are a little beat down and the prices are mediocre. Jeans average $8-15, but I can go into Ross and get brand new jeans for $8-$15. The prices are low but not low enough for clothes someone has already squeezed their butt into. They have designer bags too, but they are charging $50-$70 for an out of season Coach bag at the end of its rope when you can go to the outlets at Tanger and get a Coach / MK bag off the rack for the same price if not less. I have one star for them honoring a military discount and another star for their unique items. I found a cute day to night dress that I could wear strait from the office to happy hour. Ross or Marshals can't offer that originality for the most part. I would say stop in and at least have a look around, but keep your options in mind. read more

Walked in and the girl fixing closes RIGHT BY ENTRANCE didnt even acknowledge me and made it uncomfortable to look around it makes u feel unwanted inside then when i left they both saw me and didnt even say have a goodnight or anything lol. Nothing but awkward stares read more

Brought my stuff in for the first time and now my last! My brand new pants with tags weren't good enough for them and they don't take rue 21 or charlotte Rouse stuff but they'll take coach and Kate spade no problem! Snobs! read more

Awesome store! All of the girls there are so friendly and outgoing. I like to sell my clothes here frequently because I get some cash and of course some store credit for my used clothes I will never wear again! I've sold my Coach and Michael Kors purses there and they gave me 50% of what they would sell it in retail which I think is great for a resale store. I honestly love shopping at resale store and if you were to walk into this one you wouldn't think anything was brought in by customers! Awesome place with awesome people! Deff gonna shop there all the time! read more

Clothes Mentor - Avondale - The Instagram page is pretty neat - Women's Clothing Near Me - Avondale, Arizona

I am very disappointed in my experience with the store. Tonight I brought in about 100 items some of them brand new never worn designer items and they wanted one thing.The first time I came in and sold clothes to clothes Mentor went great, they wanted almost everything I brought in. However every time after that they wanted 1-2 items. I chalk it up to the very inexperienced teenagers working there. read more

Love the staff!! The prices vary but are more on the higher end. Depending on what you're looking for. They do have a big selection. Lots of room, items are organized, clean fitting rooms. read more

Never coming back. Workers are extremely picky while they have OVER THE TOP DIGUSTING/ UGLY items out on display but refuse to take my items with tags such as Nike shoes , Jordan's , Adidas, Vans , Tommy H., never worn heels/ flats, etc..... In my opinion , as a consignment store you should not be excessively picky and biased. Without customers bringing items in they would not have a business Oh and it stinks in there. ALSO, teach your staff how to properly explain why they didn't want some items... They look dumb reading the same script off of a receipt . read more

Clothes mentor Avondale has a ton to offer. You can buy and sell clothing of all sizes. I was impressed with their shoes and purse selection. In regards to clothing I found that they had a good selection of workout attire. read more

If you are looking to sell items this is not the place for you. You will get much more money selling on Facebook or other websites. They wanted to give me $4 for high end leather boots that were practically brand new, yet they sell similar pairs for $20+ in worse condition. If you are looking to buy you might find a good deal, but you'll have to really dig. Most stuff is priced the same as a Ross or Tj maxx which doesn't really make sense to me. I think if you want to buy used clothing you'll find better deal for the same items at goodwill or buffalo exchange. read more

If you are looking for used clothes that are nicer brands at a good price, and have the patience to dig, this is a great place to go. Despite being packed with people the day that I was there, they did seem to stay pretty on top of things in terms of keeping sizes and categories together. Also, most of the employees that a came into contact with were very polite and friendly and pleasant. Those are the pros. Now for the cons. My main reason for going to Clothes Mentor was to sell some items. We are downsizing, so it was time to face my clothing addiction. I have tons of business casual stuff from a couple of years ago when I had to dress up every day for work. I also have far more casual, everyday stuff than I actually need. Everything that I set aside to take to CM was a brand name (mostly Express, Banana Republic, Gap, and Old Navy), and in my opinion, in perfect condition. If it had pills, a snag, any discoloration, stretch, or general signs of wear (i.e., if it didn't look brand new), it went into the Goodwill pile. So, I walk in and ask if they were doing consignments today. The girl behind the counter said they were, and told me it would be 20 minutes if I wanted to look around the store for a bit. I started browsing the racks (it was my first time in there), and was surprised at the quality of some of the items. Some of the jewelry was discolored, purses had stitching and strings coming loose where you could see threads, and several pairs of shoes had significant scuffing and obvious wear. There were also several shirts that I picked up that were faded, and many others that had pilling. It seems that there are some brands (Coach, MK...), that they will take regardless of what condition they are in, because they know there are people who will buy it for the label. Then, the fitting room situation was a bit of a fiasco. There was a huge line, and you were supposed to write your name on a list to be called for your turn in the fitting room. The problem is, there wasn't a sign or anything stating this, so people were getting frustrated because they would wait in the line, get to the front, find out they had waited for nothing, get their name on the list, and have to start over. After meandering and trying on and basically killing time for an hour, I went back to the front to see where they were with my things, since they had said 20 minutes. She checks her paper and says "Your approximate wait time is just over 3 hours". 3 hours???!!!! I was told 20 minutes an hour ago! Apparently, they don't have a person who is designated as processing intakes. Whenever they are slow enough that they don't need all of the registers open or have constant restocking from the dressing room, they have someone do that. Since they were busy that afternoon, they didn't expect to have anyone working on intakes for at least 3 hours. And you know, I can understand that, but when you tell someone 20 minutes and know they are in the store waiting, and that estimate suddenly goes to 4 hours (my hour plus 3 more), YOU TELL THEM. I told them I would come back before close that evening. So, I return later. I honestly cannot understand the rhyme or reason of what they accept and what they don't. Everything I brought in was on their list of brands, everything in great shape, the absolute oldest items were 3 years, but many were from the past year or so. They did accept several items (of course at bottom dollar, because they are going to turn around and sell it at $10 for a profit, but that's what you expect to get at these types of places), but said that others were "too worn" or "just wouldn't sell well in our store." I was pretty perplexed at how something that looked practically new could be "too worn" when there were shoes on the racks that were scuffed and stained and beat up, and shirts that had clearly been washed too many times and were pilled and discolored. But again, there didn't really seem to be any rhyme or reason. For example, my bag had 2 dresses in it, both from Express, bought on the same day, both worn one time. They were nearly identical, except for slightly different necklines. One was yellow, one was orange. They took the yellow one and gave me back the orange one. I don't think you can predict if they will take your items or not, regardless of brand or condition. Unless you have some Coach or MK shoes, then you are good! :) read more

Don't bother even going in here they don't know good items when you have it took them an $800 coach purse and they didn't want it didn't want to I had read online that they don't take it's good but I decided to go anyway big mistake don't waste your time I saw a raggedy coach purse they had mine was way better leather these little airhead girls that work there don't know what they're doing read more

I was in there recently and I felt bad for the girls who work here. They were very polite, greeted me as I came in. As I walked past the restroom there was an employee in there plunging the toilet! She had no gloves on and was really struggling physically. She washed her hands with the hand soap on the bathroom counter and came out to assist. Very unsanitary and again I felt bad these girls are having to plunge toilets. This isn't the first time I've been in this store and have seen toilet issues. Maybe you need someone professional in there? read more

I love this place. I buy my wife clothes from here all the time and she loves them. The staff was super helpful and friendly also. Customer for life. read more

I LOVED LOVED this store!!! There is something scary about shopping at a used clothing store but I felt so comfortable doing so here. The girls behind the counter were awesome and so friendly! The clothes were pretty much new and there was a bunch of options. They even had scarfs which is very rare. I'm really happy I went and I saved a bunch of money. When I'm in town I will for sure go back!!! AWESOME!! read more

Been to this store twice. First time was to check out selection. Didn't really find anything too great or worth buying for myself or my 2 daughters. Second time was to sell... Now that was a huge joke! Had almost new and new high end clothing and shoes and after an hour of waiting they only offered to buy one shirt.. Now the whole time I was waiting I was checking out the clothing they had. I can tell you they had no idea what to buy and sale. Joke..just a joke.. Just go to Ross and sales etc to buy and don't bother to bring in items to sale to them. read more

What a GREAT grand opening! I was here today it was a mad house! The prices were great the sales associates were awesome! The flow of the store was good, despite how busy they were is was ran great! I will defiantly be showing here, days to come. read more