To be honest, I'm surprised I'm writing this review, but our experience in our recent visit made it…read moreso we're definitely never returning, and would highly recommend people go elsewhere for their needs. The first time my fiancée and I visited, we were freshly engaged and needed her ring sized a bit smaller (from a 6). We saw that Schmitt had good reviews and it was in our neighborhood, so we paid them a visit. During our first visit, the employees (a young woman and a gentleman who was billed as sort of the "expert" on ring resizing) were very kind to us and worked with us to determine the correct size to go down to on the ring. The gentleman was extremely insistent that we need to go all the way down to a 5 and, despite the fact that my fiancée was honestly and vocally uncomfortable with it, we trusted his expertise (after all, we had gone in seeking advice) and paid to have it resized to a 5. Fast forward almost a year of us convincing ourselves a 5 was the right size, my fiancée is at this point having extreme anxiety about how much effort (and pain) it takes to put on & take off the ring every day, and we decide size 5 is simply too small. While a 5 fits her finger fine once the ring was on, getting it over the last knuckle is difficult and painful, and has been leaving the skin on her knuckle irritated and inflamed. Yes, Schmitt was wrong (and confidently, emphatically wrong), but we understand that nobody is perfect and we were totally willing to trust them again to get it right this time. However, when we visited this time, the energy we were given by the employee who "greeted" us at the door (an older woman with gray hair wearing a ton of jewelry) was immediately hostile. When we explained our situation and that we were hoping to have the ring resized (and obviously willing to pay to have it done), the woman was flippant and condescending and not AT ALL consultative. Without seeming to give it much thought, the woman asked if we wanted to go to a 5.75. While we were open to this, we pointed out that the previous gentleman we worked with was insistent that a 5 (from a 6) was the right size, so we were hesitant to go all the way back three quarters of a size so easily. The woman suggested that my fiancée's knuckle "must have grown an entire size" in the time since our first visit. She then again asked us if we wanted to go to a 5.75, with the impression that she didn't really want to go back-and-forth any longer. I understand that ring sizing is a sort of imperfect science and that bodies (and fingers) DO change, but the energy and attitude we received was seriously off-putting and, frankly, unwelcoming. We probably don't look or dress like most of Schmitt's customers, but we are nice people and can afford to shop there (not that that should matter). We left Schmitt's and took the ring to another local jeweler (see my other reviews) the same day where we received excellent, friendly, and consultative service. Turns out you can put beads on the inside of a ring that is slightly too big to help balance things out! My fiancée now has a perfectly-fitting ring, size 6 with two small beads on the inside to help stabilize it once over her knuckle. We gave Schmitt's an honest chance even after they messed up badly the first time, and they blew it. Please go elsewhere.

Great service! Really listen to what you want and help you create it! Their repair work is…read moreexcellent too.

I purchased my wife's engagement ring then wedding bands at Molina's. The experience was wonderful…read more Barbara was so helpful and patient with me when I was engagement ring shopping that I didn't need to go anywhere else. Mr Molina and his wife Renea came over to meet me, ask about my story and chat. They were gracious and welcoming as well. Months later when I went back to purchase wedding bands they were even kinder to my soon to be wife. The jewelry itself is exquisite. My favorite part is that it doesn't have a factory feel; each piece is unique class, style, and his expertly curated. My band was customized changing the highlights. Molina's will always be my first choice for jewelry in the valley.

A friend recommended Renae at Molina Fine Jewelers, and I'm so glad she did! Renae was warm,…read moreknowledgeable, and attentive, making the entire experience feel personal and effortless. The jewelry is absolutely stunning, and the service was exceptional from beginning to end. Highly recommend!

While in Old Town we started exploring and landed in this shop. We ran into Waseem who was in…read morecharge of the store and he assisted us with all the questions we had. He was kind and patient, and not a pushy salesperson like some of the other locations we stopped in. The prices were very good and the store had a large selection. Floors and items were all clean. The best part was the personalized experience as well as Waseem taking additional time to tell us about Arzinoa and good places to eat on our visit. Thank you, Waseem!

I came in looking for small treasure to bring home over the weekend after visiting Scottsdale for a…read morewedding. Bryan offered wonderful hospitality and eagerly picked out jewelry for me to try on. He found a perfectly dainty coral bracelet for me and even gifted me with a pair of earrings! They are very knowledgeable about their product, so get the most out of the experience and ask questions Quality products and great hospitality is what makes a business last a lifetime. I can't wait to come back!

Great little jewelry shop in north central Phoenix. I've been coming here for years. They've…read moreappraised my Rolex and some other jewelry for me, and I've purchased a few items for my wife, most recently a beautiful sapphire ring for our 10th anniversary. Nice selection of gemstones, wide variety of jewelry. And importantly, their staff are consistent, knowledgeable, personable and I really enjoy each experience I have in their store. Great place to get your next gift!

I first came into Burland back in 2016 when my husband and I were getting engaged for my first…read moreengagement ring, I really wanted to shop in a pop and mom shop for our rings, as it felt more special and personal than a big retailer. We then came back in 2017 for our wedding bands, and in 2022 for a second wedding band for me and resizing. Throughout all these years, I have put my rings through the wringer, and they've held up wonderfully! This year my husband and I decided to upgrade my ring, we initially thought to buy a new ring altogether and placed and order, but after some thought, we came back and spoke with Marc, who completely understood the sentimental value of my original ring. He had us sit down and discuss what stone size they could make fit, the quality of stones (they carry natural and lab grown), that they could make my original center of my ring a pendant, and man did they deliver! I will forever be coming back for any of my jewelry needs.

There is so much to see in the Merchantile. It's a great concept that's up and popping now. Various…read moreartists and entrepreneurs secure spots to display and sell their metchadise. It's a great way to get new, unique items. After you find what you want, then you go to a centralized checkout counter. The staff are wonderful. They try to answer questions about items even though they are not the owners of the merchandise. There is accessible parking and entrance.

I stopped by The Merchantile in Phoenix to check out what they had to offer! What I found is a…read moresuper cute boutique-style marketplace where local crafters can showcase their homemade items. They have different crafters that offer really cute AZ-themed items. There are customer book sleeves, stickers, clothing, hats, stuff for your pets, you name it. Prices are a little higher since most things are handmade, but if you're looking for something unique and from Arizona, I suggest stopping in and seeing what you can find.

Found super cute boots and was excited to wear them. I put them on and within 1 hr the soles had…read morecrumbled on both. Very disappointing for the price point.

Misty is awesome!!!! Misty is such a sweetheart!!!! I had two items on consignment and Misty sold…read morethem fast for me. While my kimonos were in her care, she carefully stored them and made sure they did not get damaged. Her store has a lot of unique items that you normally would not find anywhere. Anyone want to go cycling on a Gucci bicycle? I also love that every-time I step foot Misty's store, I find something different . The prices are fair and there is a huge selection of clothing, shoes, handbags, and accessories.

I was gifted a bracelet from Silver and Sage and I love it!…read more I can't speak on the customer service side, but the quality and craftsmanship of the bracelet is great! I'm a bigger guy and it fits my wrist perfectly. I appreciate the packaging and thoughtfulness of including what each type of stone is and their effects; nice touch!

My sister and I love Silver and Sage for their unique and high quality malas. They use real,…read moregenuine stones - each of which have a meaning - to create malas that are purpose-driven and beautiful. I own one mala from Silver and Sage, while my sister owns several. While I was choosing my mala their team was very helpful and kind. They were able to listen to what I wanted and point me in the right direction. But good luck choosing - everything is so beautiful and filled with such pure and positive vibes. Plus their shop is just so cute. I now wear my mala all the time to remind myself to be mindful and because the specific stones on mine instill a sense of calm. I also use it as it was intended - for meditation. For anyone seeking malas or crystal jewelry, I'd highly recommend Silver and Sage!

I knew one of the original owners til he passed away. My ex had known him growing up. In December…read more2020, me ex husband went there and bought me a bracelet. When I received the bracelet, I knew it wasn't what they had claimed. It was suppose to be an 18K long link bracelet 2.5 dot. $377.--. I finally took it to a reputable jeweler I know. It was only a 10K long link bracelet 2.5 dot. $107.50. I knew they ripped him off. And it's been 5 YEARS. It should be worth more than that. Gold is over 3,000. Oh.....and it was stamped on the link.....10K. Tanya

Expensive and Inefficient. Brought in 3 items to repair. When I got home I found one of the items…read morewas never even fixed, however I was charged and payed for it. I drove back and they had the jeweler fix it while I waited. It took 58 seconds. All he did was slip a chain through a loop and for this he charged me 20.00. I was also overcharged for fishhooks on a pair of earrings which I previously payed 12.00 to have repaired recently. They charged 20.00 for this. In addition I asked for a call on my cell when the order was ready since I was in the area running errands. I gave her my cell number and after I got home the message was on my landline.so I had to drive back. This place used to be great...it has gone to hell. The workers response to all this...SORRY ABOUT THAT!! Worst value, quality and customer service!!!