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Closet Factory

4.3 (24 reviews)
Closed 8:00 am - 5:00 pm

Services - Closet Factory

Home interior design

Partial home interior design

Home organization

Closet Factory Interior Design Photos

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Recommended Reviews - Closet Factory

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Reviews With Photos

Current home - female master closet.
Alison M.

I designed a custom closet for my custom-built home in 2014 with a talented designer here named Joyce. She did two master closets, all the other bedroom and office closets (3 more), and a gorgeous pantry with butcher-block counters and custom shelves and lighting. Amazing. A few years ago my pantry shelves were sagging and after a quick call, they arranged to have someone come over who completely removed them, re-attached them and secured them so they'll never come off now (he like triple attached them to studs) all at no cost as it was a warranty repair (5+ years later). Fast-forward to now, I'm selling that beloved home and building another with my husband. Of course I'm coming back! Joyce is no longer here, so this time I'm working with Jacinta who is also wonderful. We've designed two very detailed master bedroom closets and I'm completely thrilled with the design so far. We are planning for a March installation and they have been wonderful to work with, schedule, and come up with a payment plan while we're in the midst of new home building and planning. I don't believe people are aware that they can do so many things, custom bars, murphy bed solutions, offices, garage, pantry, etc. Basically if it has cabinets of some kind or storage, they can do it. And it is completely custom for your space with several options of color finishes, upgrades, lighting, etc. I highly recommend this office and this team. Will post updated pics once my new closets are done! But these are my current ones in the home I've recently sold.

Side view of wine bar

I contracted with Closet Factory in Virginia Beach, Va to build a wine bar. I created a rough draft of the plan. Lisa Scott from Closet Factory came to my house and measured the area we had in mind. She enhanced my vision with measurements and suggestions for improvements. Closet Factory's selections for cabinet finishes was extensive (I chose flat panel doors and cabinets and a trendy pattern) and Lisa was very helpful in the design and implementation. The project was ready for install 1 week early! The finishes and workmanship on the bar are terrific. I elected to purchase a quartz counter top from another local vendor (BBG Brazilian Best Granite) as Closet Factory does not install quartz. The wine bar top was prepared and ready for the quartz as part of the design, and everything fit together perfectly. Good value and great service. Would highly recommend.

Absolutely loved working with Nancy on our primary closet design. Juan did an incredible job with the installation as well. We couldn't be happier!

Her response to my text pretty much saying go elsewhere,  we don't want your business
Amber R.

This was a total waste of time. I was 30 minutes away from signing a contract yesterday with Closet Factory, Allyson S., and had even decided I was going to splurge and opt for the extra drawers when the designer let her personality get in the way. She responded with the below texts because apparently I said something that struck a nerve (maybe saying she's always rushed?). As you can see from the texts, I was going to go out of my way during a move, sale, and work to go to the factory just to make it work and also was going to make myself available anytime to meet. She was always so rushed every time we spoke like there was no time to help me with so many other clients (stated she has so many clients) and answer questions. She couldn't provide the example pictures promised Monday night but needed me to sign a contract by yesterday (Wednesday) without them. She sent a video of a closet example I already saw in pictures, one she said I wouldn't like because it would "look like a box." I informed her in the beginning I also had a consultation with California Closets and that seemed to be a sticking point with her coming prepared with "why they are better" and making me wait several days for a design then more to discuss again. However I waited because I didn't like the sales tactics of California closets (talked derogatory about closet factory) and Allyson was giving me more storage than them (for $1600 more, and without shaker fronts, etc). I didn't like that I couldn't visualize the closet (zoom session was line drawing only) like California Closets that actually shows you in 3d what it looks like and sends to you. Allyson couldn't share anything with me to review again (said proprietary) so I had to try to remember the look and what I wanted to add. Therefore, I just asked for some examples because I am a visual person and needed to "see it" or something like it for $7100!! She was supposed to send me some pictures of bump outs and something like my look (different countertops). She couldn't even provide me countertop selections to choose from (an image, brochure, etc.) It had to be done on zoom among the changes, review, etc but she only had a 30 minute window for that during my child's pickup which I was going to work around as I had for her other appointment. The only times we met were the initial consultation and 1 zoom session in which she only had limited time so it's not like I was so demanding of her time. I have now hired a professional organizer who designed my closet last night on the spot on easyclosets at a fraction of the cost. Even though I would have paid the extra to have a custom closet, she killed this sale with her attitude towards me and this project. Apparently she nor closet factory needs more customers. And when I'm a customer of something, I am a customer for life as you csn see from my 99% 5 star reviews on here. This is one of the very few negative reviews I have ever left. I gave them 2 stars instead of 1 because she was nice and not pushy at the initial consultation.

Organization

I had my master bedroom closet installed by Ronnie Wilson and I'm absolutely in love with how it turned out! My designer Denise House was so patient with me. Denise went through all sorts of options and scenarios to help me decide on the right features and configuration for my closet. Her recommendations was everything! I can't say enough good things about my installer Ronnie. When he arrived, he laid out the materials neatly. When Ronnie was finished he demonstrated an explained how everything was adjustable. He did an amazing job! He was so professional and fast-paced throughout the whole process. It turned out so beautifully! Super thanks to the both of them! I've referred the both of them to my neighbors who admire their work. I absolutely and whole-heartedly recommend Ronnie and Denise to anyone looking to get a custom closet installed!

We recently had our master closet redesigned by Closet Factory. Our designer, Tina Ormsby, was amazing and I highly recommend her. Our closet isn't a huge space and she did a great job maximizing the storage and incorporating all of our requests. She also recommending options for us to consider based on her past experience that worked with other clients. It is so nice to enter our closet now and see everything in its place. If you are considering a closet redesign or some other area of you has is in need of organization, contact Tina Ormsby at the Closet Factory and you won't be dissappointed.

We just had our custom closet installed into our master bedroom closet. Wow - life changing! Recommended by neighbors we called Closet Factory and designed our closet with Denise. After 14 weeks of waiting we got our closet! The true joy came when our installer showed up. Ronnie was on time, incredibly friendly and pretty quick! If we do another closet or space in our home we will definitely ask for Ronnie as our installer. Thanks Closet Factory - we LOVE our closet.

Calvin B.

So I cannot lie, I have seen some of those commercials over and over and thought hmmm. Then you think about what would it cost and be surprised. They are willing to do just about whatever you want and find something that works. Customizable and the designer will work with you in your home to get exactly what you want. We love our closet. Even had an issue with one our doors and they came out and took care of it. Lifetime warranty and they deliver. Just give them a call they can do just about anything.

Mud room closet

Had custom design put in my pantry and mud room closet. Very happy with all the room I have now to place my stuff. Denise House was fun to work with and her talent and skills she has is absolutely phenomenal! It did take awhile before the install could happen so plan for that. It is a busy season for them! It was worth the wait though! Installation only took a day for one person too! Thank you Denise for all your help and Mike for the install!

Entire drawer pulled right off!!!!

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Michael M.

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Ask the Community - Closet Factory

Review Highlights - Closet Factory

If you are considering a custom closet, please call Closet Factory and ask for Tamra Lenz for a design consultation.

Mentioned in 5 reviews

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Indigo Kitchen and Bath

Indigo Kitchen and Bath

(15 reviews)

We had custom cabinets installed about three years ago with a five-year warranty, yet the…read morerefrigerator panel is already failing with warping and finish breakdown. What's most disappointing is not just the issue, but how it was handled. We reached out multiple times in good faith, provided documentation, and allowed a service visit, but the concern was dismissed without evidence, without a meaningful and unbiased evaluation, and without a transparent written report. The damage was attributed to moisture or pet activity, which is not supported by the condition shown. The final response effectively shut down further discussion. A warranty only has value if it is actually honored. For context, the project also involved installation-related issues that required water remediation, along with initial cabinet delivery problems including stains, edge peeling, marks, and missing pieces, which was unexpected given the quality standards presented. We chose this company based on its reputation for quality and customer-focused service. Unfortunately, our experience did not reflect those expectations. We will be filing formal complaints with the Better Business Bureau and the Virginia Attorney General's Consumer Protection Section. At the end of the day, how a company responds when something goes wrong reflects its true values. Integrity, accountability, and how customers are treated matter.

They are punctual and provide good pre-order services. However; they do contract outside for the…read morematerials and do not provide all needed services. They request funds before actual work is done.

Closet Factory - interiordesign - Updated May 2026

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