I purchased a home in Ocean Isle Beach that had single rows of standard wire-coated shelving in the primary bedroom. The closet itself is massive but the space was not being fully utilized. I met with Steve from the Wilmington, NC location 3 weeks prior to our move, so my order was placed and installation was scheduled for soon after our move-in date. Our installers, Alex & Bentley, were friendly and professional. They arrived on time and their work was complete in less than 3 hours. They left the area in perfect condition. My husband and I now have plenty of hanging space and loads of open shelving. What a difference! I would definitely recommend this company. read more

My experience with the Closet Factory in St. Louis was great from start to finish. I knew I wanted to transform a good sized office (connected to the bedroom) into a large dressing room. I went into the project having no sense of what the cost might be. I worked with Kris as my designer. On her first visit she took some measurements and was able to give me a rough minimum cost. She was very transparent on pricing and the scheduling (at the time I finalized design they were scheduling installations at least 90 days out). I was pretty particular on some of the things I knew I wanted/didn't want. We went through MANY design iterations and Kris was always happy to make the adjustments. She was incredibly knowledgeable and was able to give some great ideas and also quickly identify limitations and things to consider when I was posing ideas. She was also able to give me a good ballpark on cost to make certain changes, which was really helpful in choosing which direction to go. I didn't want lots of adjustable holes to show, so Kris took the time to help me measure out exactly where rods and shelves should be placed. After the long awaited install dates came around, things went pretty quickly. Peter did the install and I can tell he spent time making sure everything was level and installed correctly. The install was scheduled for three days. Things were moving quickly enough that Peter was able to complete the install in just two days (and stayed a little late to get it done that second day). He always made sure to clean up before he left. Kris stopped by both days to make sure things were going as expected. I damaged a piece the first day stepping where I shouldn't have, and Peter was out later the same week to fix it which was faster than I expected! Things to consider - get lots of drawers even though they're pricey. You can never have too many drawers. The upgraded shaker style drawers, gold rods, and crown molding were 100% worth it in my opinion. So was purchasing quality hardware. I purchased my own and gave it to the team to use during fabrication. I also got 24" depth units so the clothes would not extend beyond the wall shelves. Most don't opt for this, but I wanted a really clean look and had the space to do it. Overall I would certainly recommend Closet Factory if you're looking at a closet makeover. I am thrilled with the results and in disbelief that my dream closet is an actual reality! Photos of the before, during, and after completion. read more

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Seem to have problems with them following up on business. I've been trying for six months to get a quote on a couple of projects and call the sales rep and get no response. I did get her to come out again, three months ago and said no I apologize. I'll get back to you in a couple of weeks that was three months ago. So I called again last week Tuesday still haven't gotten a response so I guess it's time to move on. Good luck with them if your project isn't worth more than $5000. They're likely not to spend time with you Even if in the past like I did I spent $10,000. read more

Excellent customer service. One of a kind helpful layouts & designs custom made for your taste wants & needs. I like working on my closet but this place takes the work out and adds in fun. This is unique and very special. I never knew I could do so much to my closet. Definitely come here and give your closet bling & glam! read more

Horrible customer service. I'm so disappointed with my closet and the lack of customer service was given. I would not recommend them.

Big shout out to the folks at the Closet Factory.... Quality product and excellent service! Beyond compare. Joe was exceptional. Thank you!

Lora from the Closet Factory has solved the conundrum of garage storage. The quality of the products offered was far superior to the other offerings we considered. The value was very competitive in price with much more offered. Lora was able to make my vision a reality. Lora's professional attention to detail gave me everything needed for a fantastic experience and more importantly an organized, clean and accessible garage. read more

Lora was my consultant. She is professional and experienced and knows her stuff. She came to my home and we talked about what I wanted and offered up options to create my vision and boy did she create! My space wasn't huge and she more than maximized the space I have and it was better than I could have imagined!! I still haven't filled up all the space. The installer was phenomenal and I was floored how fast it came together with all the parts and pieces there were all by himself. I have zero second thoughts in recommending them to anyone. You won't be disappointed! read more

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We found the Closet Factory through Costco and I cannot day enough good things about them. Our closet was beautifully designed by Annette who listened to our every wish and whim. Then beautifully executed by their install team. It's a stunner! read more

Laura Lassing is so nice, knowledgeable and creative. She understood our vision and was able to design the most perfect closet for the space we had to work with. The process was fast, easy and completely customized. Laura was very hands on during the process. She would check in with us along the way and even personally came by our home, the same day the closet was installed, to make sure we were completely happy. The installer Dustin did an incredible job. He was very professional and his attention to detail is like no other. One area of the closet actually has the back exposed to the rest of the room and he made it look like a beautiful wall. Dustin left the area free of any debris from the installation process, it was completely clean. We could not be more pleased with The Closet Factory! We will definitely recommend them to all our family and friends. And Laura will be the first one we call should we need another custom closet designed. read more

Closet Factory - View of closet as you enter the room - Interior Design Near Me - Fenton, Missouri

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A year ago I had my Closet Factory system installed in my smallish walk-in closet. It literally doubled the capacity of my closet. Wonderful drawers, hanging bars, shelving. This was well planned and executed with speed and professionalism. I've loved it all the way! And now a year later, still do. Can't beat that. read more

I have had Closet Factory do 4 of my closets, my laundry room, and built in shelves in my living room. All of these thing were excellent! They really helped my organize my spaces. read more

Absolutely love my master closet! Jessie did a fabulous job designing something that met our needs, making use of some unique spaces. I love the amount of organization I now have! Materials are high quality and the installer was very courteous (he put down drop cloths and was careful going in and out of my home, cleaned up every day). I would definitely use Closet Factory for future work in my home! read more

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I purchased a closet organizing system from The Closet Factory through Home Depot. I had just painted my ceiling a few days before the install. My ceiling is dirty! I also repeatedly stated I needed hanging space because I didn't need a lot of shelves due to the size of the closet. I explained I didn't want shelves above the hanging items because I needed hanging space. They never asked how long was my longest item for the short hanging or the long hanging. I got shelves AND my clothes on both long & short bars are on the floor or completely covering the hangers below, which could result in damage to my clothes. I have to move the shelves that I DIDN'T WANT, to make room for my tops, dresses & coats. I spent a lot of money and I don't have the results I sought! I paid for shelves I didn't need and I have to purchase rods to accommodate my needs. I am so disgusted with The Closet Factory's design. read more

We just had six closets done by the Closet Factory. Laura was a precise design professional and the installer did a great job. It is amazing what a difference it makes, so spacious and attractive. I would recommend this team for all your organizational needs. read more

We've really loved working with Closet Factory and their designer, Chelsea N. Such great service and prompt attention to any and all questions that we had! From design to installation, it only took a week or two at most. A wonderful experience and we'll recommend to all our friends who are looking to update their homes! read more

I've worked with Cassie from the Closet Factory at two different houses. The first place they redid four closets for us. The second project was two closets. She is incredible to work with. She's up on industry trends, detailed oriented, and listens to what your needs our. On the first project I had three companies bid the project. One thing I love about The Closet Factory is they really customize to your area. So if you have a rounded corner or where two corners come together they can have the closet go all the way around. (Others couldn't do this). Don't hesitate to work with them. read more

I cannot speak for everyone at the Closet Factory, but Chelsea Neidenbach hits out of the park...she has an amazing eye and creative imagination. I will call her every time and recommend her to anyone! read more

Visitors typically don't see a closet so it is easy to avoid paying attention to this important space. Treat yourself. After two years of living in this space, Closet Factory came in, inventoried the wardrobe and assessed our needs and then optimized our space. WOW. A place for everything and everything in its place. The designer was superb. The installers were professional and did a great job. In the end, clothes hang and look great, no shoe racks on the floor, a place for ties, belts, hats, and more. Thank you, Closet Factory. Value for the $$ was worth every penny. read more

This is one of the best investment you can make! It's the perfect way to make the most out of your closet space. When we downsized, we did all our closets before moving in! read more

Really expensive. Did three closets for us and for th cost it wasn't worth it. Not a good use of the space and left the job incomplete. For thousands of dollars I expected better read more

worked with Cassie on a smaller walk in closet space that was part of a room make into a bathroom/closet make over. Closet Factory did a great job helping me make the most of the space factoring in several unique issues- low ceilings, windows etc. I picked closet factory because their inserts are floor to ceiling not wall hanging which was a big plus for me. everything turned out wonderful -the built in dresser, shoe rack and split hanging side- good quality and it was done in one day. easy! read more

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Very helpful customer service and great quality of the closet. I would definitely recommend them.

Scheduled an appointment in advance and received an email confirmation, yet somehow my appointment didn't show up on their calendar. I took off work early to meet the person from the Closet Factory and it was all for nothing. There are plenty of other viable competitors to the Closet Factory that do have a reliable method for scheduling appointments. Don't waste your time with this company. Unreliable. read more

Met with several closet companies in the STL area and decided to go with Closet Factory. So pleased with my decision! The entire process was personal and professional. read more

I found that the difference between Closet Factory and the other closet places was that they really listened to me and came up with a practical and very attractive (and well constructed) solution. Also, the choices they offered in finishes and hardware were unbelievable. I thought customer service was a thing of the past, and then I hired Closet Factory. I am very picky about who I have do work in my home, and I am SO glad that I chose to go with these guys. read more

I have needed my closets organized for quite some time, but due to budgeting, was holding off on this project. After receiving a coupon ($100 for $500 worth of service), I scheduled an appointment with The Closet Factory. Karen was so helpful. She was considerate of both my budget and my needs. The closet looks great and remains organized! I can't wait to do my next closet with her! read more

The St. Louis Closet Factory company is absolutely AMAZING! My first project with them was our kitchen pantry. I love it so much that I show it to people when they come over to my house. Everything is organized and has a place. Next we had Closet Factory do both of my daughters closets. The difference was incredible! They have a place for everything and it doesn't get cluttered. I just hired them again to design and build out a system for our master bedroom closet. Chelsea was our designer and she came up with an incredible design that is going to make our otherwise cluttered space, be functional and her design allows up to use every square inch of the closet and have zero wasted space. I would HIGHLY recommend the company and especially Chelsea. She took the time to look at what we have, ask questions about what we really want/need and then created this amazing design that me and my husband are both super excited about. Thank you Chelsea! read more

We have used Closet Factory three times now and I have never been disappointed. Our current designer, Chelsea Taylor, has done a fantastic job in my last two designs and I am looking forward for her help in the future. I have not even started with our closets as our designer can do so much more with efficiency and storage. read more