For a very fair price, with extremely friendly and prompt service, the owner came to our home one…read moreevening and quickly re-started our grandfather's clock that another repair company had total messed up! After 4+ years of our clock not working since the other company refused to stand behind their guarantee or work, Salem Clock Shop stepped up and within 45 minutes got our clock working better than ever. We're committed lifetime loyal customers!! Highly recommend Salem Clock Shop.

Worst service ever!! Picked up our grandfather clock for repair. Nov. 2021. Very nice man. I…read morewas bamboozled!! Zero work done, returned zero of our calls, tore the whole clock apart (unsure if we even got all the original parts back). Total chaos in the shop. We showed up with a truck 3yrs 2months later to take back. Cables were all cut grrrr. To top it all, he tried to charge us!!! For doing absolutely nothing but tear our clock apart. Would never recommend. Travel for your repairs. Read other comments.

Cyrus knows his stuff. He's newer to Oregon but he had a clock shop for years in California. His…read moreshop is clean and organized. No concerns that your heirloom will be lost in a pile of other clocks waiting for repairs. Give him a try. You won't be disappointed.

Cyrus came out to our place to reassemble a grandfather clock that we had hired someone else to…read morehelp repair, to no avail. He was honest, forthright about the clock and full of knowledge. This clock came to us in a storage unit and not fully assembled and we know very little about it. We originally had the intention of selling the clock as we had no use for it, but after seeing it fully assembled we see how it's just a beautiful piece and we are now considering seeing if he can repair it at all and get it fully functional again and become a permanent part of our home. Highly recommend his services.

While I haven't actually used Fathertime Clocks yet, they have been patient and very informative…read moreand helpful. I have a sick clock on the coast, and was struggling with whether to bring it to them, take it apart, or WHAT! Anyway, I look forward to working with them, when I finally get my act together.

Brought an old schoolhouse clock out that needed a bezel. Was told it wasnt much of a clock but it…read moreheld great sentimental value To me. I picked it up a month later for $150 and was told it was the best he could do. The bezel was a terrible fit and the glass i thought was gonna fall out. I took it and called with my concerns. He said bring it back. I took it to a shop in Sellwood. They did a great job. They told me if they couldn't make it better they would not charge me. Why would i bring it back to the same place if that was his best job? I have been going to antique stores since i was 10, over 60 years. I will never recommend that repair shop.

Such a sweet and professional guy! He was able to easily determine what needed to be done to resize…read moremy rings at a reasonable price in a quick time frame. I could tell he took really good care of them and I got them back looking brand new and incredibly sparkly! Couldn't recommend more!

Excellent service, good price. He sized 2 rings and polished…read morethem up beautifully, too. I highly recommend this business.

Yes! Trust this man he has the knowledge and expertise to fix anything ticking…read more He did a wonderful job on our Grandfather clock and a very intricate 50s clock that he's still working on. Not many left like him around.....just remember be patient good things take time.

Brian, the owner did a wonderful job with my grandfather clock. I mean it's not a grandfather…read moreclock. It's my grandfather's clock. It had stopped working for years. I'm very happy with his work.

Norkro repaired my broken clock quickly and offered the best price around compared to other local…read morebusinesses. Their expertise and honesty gave me peace of mind, especially compared to the uncertainty of trying a DIY repair with parts from Amazon. I'm really pleased with how fast, affordable, and professional the service was, and the clock works perfectly now.

Expert and efficient help with our grandfather clock. So grateful that this kind of service still…read moreexists!

I actually did not need his service but is there when I need him due to my change of mind. His…read morecommunication skills are excellent and was willing to work with me. I am the one that backed out of my appointment not him, but good news is that I know exactly where he is in the near future. Linda S. West Salem.OR

Highest quality custom design & manufacturing. LOVE my custom ring!! Easy to work with, great…read moreservice.

Shady owner. Took a gold bracelet here to resize - the young woman waiting on me said she'd have to…read moreget the owner to give me a price and they would keep it overnight for this and said she'd call me back. One week, no call. I call them, leave a message. No call. I finally get someone when I call, week two, and the woman tells me it would be very expensive to shorten. I ask when I can come get it. She will call me back. No call, three weeks. I leave a threatening message that I will be coming in and if I don't have my bracelet my next stop will be the police. Show up, no bracelet, relay my concerns. Young woman says it's in a locked office that she can't enter. Fine, get a call back that it's ready, go in and collect my bracelet. Three weeks to one month. During this I notice my voucher says "anything left longer than 60 days will be considered abandoned". So that's the scheme, I guess. Wonder how much merchandise there is ill gotten goods. Watch out, Salem, another disreputable store owner. On alert: Salem PD.

I stopped in to get my wedding rings cleaned and was helped immediately. Initially, they quoted me…read morea fair price for cleaning, but after inspecting the rings, they mentioned they didn't need much cleaning. Instead, they shined them up beautifully and didn't charge me a thing! The customer service was exceptional, and the shop floor was absolutely gorgeous--I'll definitely be back for future needs (and maybe something new)!

I do not know if other customers react to the ambience inside the store or on the street the way I…read moredo. I am elderly, and remember a downtown very different from what now often looks to me like the Tenderloin. This is not the fault of this store, but circumstances now make entering like being processed into a high-security facility. The focus is now on high-end work, and general services like wristwatch band replacement are no longer available. The staff was faultless in civility and instead of saying no, we can't do it--as is so common nowadays--I was referred to another business which I happened to know was reliable. That is, it was informed advice.

First issue was with watch repair. They supposedly have an in-house watch repair person, so I asked…read morefor an estimate to realign hands on a watch (minute hand wasn't on 12 when hour hand was on a marker). I was told that the repair person was not at the store at that time, but they would get back to me with an answer in the next few days. They never did, and so I called back. Holy cow, the run around I received rather than a simple dollar estimate. I know it's expensive, but they refused to give me a straightforward answer. Finally, I was told that "they didn't cause the problem so it's not theirs to fix." Second issue. I called informing them I was going to buy a certain watch. I asked if there was a list to be put on or if I could prepay for it so that it was mine as soon as they got one in. The person on the phone said they could do neither, but suggested I come into the store frequently to check and see if that particular watch came in that day so I could purchase it. Yeah, I'll do that. I'll swing by every day to check. For crying out loud. Then the person suggested I come take a look at what they do have on display because there might be something else I'd like. I called another dealer. They took my information and called me two days later to tell me my watch came in. They couldn't "hold" it for me, so they allowed me to buy it over the phone and I could pick it up at my convenience.