I stopped in this jewelry shop earlier today and Kandy was such a sweetheart! Not only is her…read morejewelry beautiful but she took time out of her day to draw a map of the local waterfalls for my friend & I as well as talk us through the route. If you're looking for gorgeous jewelry at a great local business go here :).

Repairs are not done on site. I didn't know if my experience was just "normal" for the industry or…read morenot so I didn't say anything at first after I had problems with the owner. But I have taken my wedding ring to another jewelry store just 20 minutes south and the final cost for repairs was HUNDREDS of dollars less than the quote I got from Silverton Jewelers and they succeeded in doing the job in less than 2 weeks while Silverton Jewelers had my ring for months and never got it finished. So I strongly recommend not using this store for repairs!

Haiku for Medallion…read more Jeweler knows his stuff unconcerned bout making bank I leave with a smile

Incredibly talented and skilled at fixing jewelry. Fixed my late mother's jewelry and it looks…read morebrand new! It feels so special to be able to wear it again. What was also amazing, is that when I came to pick up the repairs, I brought another potential repair (gold chain) that was beyond fixing and they bought it from me. The weight of this chain in gold paid for the repairs of my mother's bracelet and pendant exactly. Amazing! Feels fated in a way. Love this place and highly recommend :)

Everything went well, we had a pearl necklace and bracelet restrung, not an easy task. It was done…read morewell, in a timely manner, and affordable.

A wonderful family business and great to do business with. They have a wonderful selection of…read morejewelry with competitive prices. I will definitely be using them again.

Just like for another reviewer on Google,  Jordans reset my diamonds very poorly. The staff were…read morepleasant and cost-conscious while planning my ring. But the ring came back a mess. The diamonds were irregularly spaced, tilted at different angles, set at irregular heights and they snagged on everything. The ring is too embarrassing to wear. They were unwilling to make any corrections without charging me and offered no compensation of any kind for my deep disappointment and expense. They blamed the problem on the varied sizes of the diamonds. If that were the problem, they should have told me they could only make an ugly ring with them.  They displayed no pride in their craft or responsibility for their sale. I took the ugly ring to Richard Gretz Goldsmith who is redesigning it from scratch with my diamonds at less than what Jordans charged me. And Gretz offers a guarantee that if I dislike the ring for any reason I get my money back. I wish I had seen the other woman's review before I took my diamonds to Jordan's.

I needed a new watch strap, and instead of selling me one, they fixed my old strap, and wouldnt…read moretake a dime. Pretty good for these days.

I stopped by with a family ring we needed resized, they did a great job adjusting it to a smaller…read moresize and it came back just beautiful. My son was very happy when we gave it to him. Pricing was reasonable and work was done with the allotted time frame.

Customer service is friendly and they do beautiful work, beautiful displays and lots of nice…read morecollections of jewelry! Will go back when I need jewelry repairs or purchasing of new jewelry!

They perfectly resized my ring. Very professional and and friendly. As for the custom jewelry…read moreselection there are so many wonderful items to choose from. I will definitely be back to add to my jewelry collection

My custom engagement ring is beautiful! Richard really put in the effort and I could tell he's…read morepassionate about his job. Highly recommend this place.

I contacted Dave and let him know what I needed. He presented me with my options and gave me a…read morereasonable time frame. Good communication and a job well done.

From the owner: Dave can create custom designed jewelry from your stones, or find the perfect Gemstones or Diamonds…read moreto bring your ideas to life. For a one of a kind Engagement Ring, or Wedding Ring come see us! We are a full-service jewelry store with an added touch: a warm greeting and a smile. Service and quality have always been our primary goal. At our store in Salem, you will find hand-made fine jewelry in 14k, 18k, and Platinum, on request. We have the finest gemstones and diamonds from around the world, including "Ideal Cut Diamonds". If you don't see what you're looking for, we will get it, or our jeweler can make it for you. We also offer quality jewelry repairs in both Gold and Platinum, and will gladly clean your jewelry for free, anytime.

Megan repaired a broken silver and turquoise necklace for my wife. She did an excellent job. Thank…read moreyou, Megan.

Very personable and efficient. Glad to have my watches working again. A little pricey though.read more

This is by far the best jewelry store I've ever been in. I'm addicted to this place! I love that I…read morecan hop in and pick up a new pair of earrings on my lunch break but can also spend time on the weekend looking for a meaningful gift for a friend. The staff are always great about making suggestions so I find just the right piece. Shayla Lynn is an asset to the small business scene in Silverton.

I love surprising my kids and now my nieces with things just to let them know that they are loved…read moreand I'm thinking about them. When my nieces came to live with us they had to leave almost everything they owned behind. One thing that one of them missed was her favorite pair of earrings. Since it was almost her birthday I was thinking of what kind of special gift I could get her and I thought about those earrings she is always talking about. They were nothing fancy or terribly expensive but she loved them anyway. So with her sisters help we started searching the internet but we were not having any luck. Finally I said " I wonder how much it would cost to have them made?" After a little more searching my daughter said "What about that one lady we met on First Friday?" Long story short I sent the two girls off to inquire on how much it would cost to make the earrings. They came back and said the earrings would be ready in a couple of days and they were only going to cost $20!!! The very next day I received a text from Shayla Lynn Jewelry saying that the earrings were ready for pick up! Once again I sent my niece off to pick them up and they were perfect! Exactly what we asked for! I can't say enough how thrilled we were with Shayla! Thank you so much! Oh and my niece absolutely loved them! ( I could not wait for her birthday and gave them to her early!)