Response to my message via Yelp was no more than 15 minutes and was answered by the actual drain…read morespecialist/company owner. He gave me a quote to open a cometely clogged sink drain and we set up a same day time slot. It wound up that he finished a previous job earlier than expected and offered to come earlier. Of course I took the offer. Upon meeting Rob G in person, he was very cordial, clean, professional and took care of my clogged sink drain in less than 30 minutes. He made sure the drain was clear and fully operational and offered to call him back as a guarantee should there be any issue afterwards. Price was as quoted - NO bait and switch. I found Rob G to be very respectful, honest, and cares about his business/profession/work. You will see this from interacting with him but the proof is in his truck with how meticulously organized and clean it was. I am very happy to have hired him for the job and I highly recommend Urgent Drain for you DRAIN needs as this is their specialty.

My initial service call was on 10/6. Tech didn't have the tools needed for the job. He said I would…read moreget a call on the 7th to schedule a follow up appointment. No call came (after almost 2 weeks of waiting). I began my calls into an empty well of phone agents. After more than 6 calls (each informing me that someone would call me back - never happened), I finally got an appointment scheduled for 10/20. Tech never showed up and rescheduled for the 21st. Didn't show up. Meanwhile, I have had a refrigerator in the middle of my kitchen for 3 week. I would go elsewhere but my home warranty company hired them. In short, this is the worst run company that I have ever encountered.

absolute Great Job! explained to me exactly was wrong and was able to also repair the toilet and…read moregot another part for it. he even reached out to me the next day to make sure everything was good. I would highly recommend him. I made sure he's saved in my books.

I am extremely disappointed with the lack of professionalism in handling a recent service request…read more I experienced a pipe burst and contacted Michael at 2 pm. He informed me that he would arrive after 7 pm. I, as a service technician myself, prepared everything and ensured that all necessary steps were taken for his arrival. Despite not receiving a specific time, given his previous work at my home, I decided to give him the benefit of the doubt and hoped for a prompt arrival. However, waiting for 7 hours without any updates was frustrating. It is crucial that when committing to a time, an exact time is provided, especially for emergency calls. While I have no complaints about Michael's work quality and pricing, the significant delay and lack of communication were unacceptable. After finally receiving a message stating he would arrive at 10:30 pm that evening or 4:30 pm the following day, I have decided to sever all ties with Michael and will not be recommending his services to others. Punctuality and clear communication are non-negotiable for me, and I expect the same level of professionalism from service providers

Had an issue where water was overflowing from the toilet and tub, called JP late night, came by…read morewithin an hour and fixed my issues. Really prompt, knowledgeable, and gave great advice. Many thanks for the help, would call upon again!!

I called them at 8pm on a Thurs night and they answered the phone, asked for pictures of the work…read morethat needed to be done, and Franky showed up the next afternoon. He did amazing work, and stuck with it for several hours due to a very old house with original piping. Replaced pipes and valves under the bathroom sink, replaced a drain pipe for the shower, and fixed multiple leaking valves in the basement. Outstanding work and work ethic! Would highly recommend to anyone on the island, and will definitely call them again if we ever need anything in the future. Thanks Franky and John!

Called Mike on a Monday and he was installing my new hot water heater and boiler 2 days later…read more Arrived early in the morning, installed both items and had everything working by 5PM. Prices were very reasonable, used name-brand equipment and his attention to detail are very impressive. After completing the job, everything was cleaned up like he wasn't there. Highly recommended!!!

Union County Plumbing saved us! Our boiler went out in the middle of the night when it was…read moreabsolutely freezing outside. The random 24/7 emergency service I called said we needed a whole new boiler. Thankfully I called Union County Plumbing in the morning and they came quickly. They were knowledgeable and reasonably priced. The boiler only needed a few replacement parts. Highly recommend!

I can't believe how quick I got a new heater. Will work with Magic Drain again soon! Quick to…read morerespond, good advice, and great can-do attitude.

We live in Kenilworth, he came both times, super attentive and very helpfu! We're keeping his…read morenumber for future help. Each time we needed him, he came right away and fixed everything! Very trustworthy.

I had an excellent experience. I highly recommend this company…read more I submitted a request through Yelp on a Saturday after discovering that I had no hot water, and they responded within minutes. Even better, there was no extra charge for a Saturday service call. The technician arrived at my home in less than an hour and was friendly, courteous, and professional from start to finish. He quickly diagnosed the issue, clearly explained my options without any pressure, and had the problem resolved in just a few minutes. I also found the pricing to be very fair and affordable. It's refreshing to find a plumber who is responsive, honest, knowledgeable, and respectful of your time. If you're looking for prompt, reliable service at a reasonable price, I wouldn't hesitate to recommend them. I'll definitely be calling them again if I ever need plumbing services in the future.

Hire this plumber, Joe was fantastic. He was experienced and professional, quick to respond, and…read morequick to complete the work. The job wound up being more than expected and the rate did increase from our initial discussion over the phone, but it was ultimately a very fair price for the work. Unfortunately for me, he was the third person to attempt my clogged kitchen sink, so I would strongly recommend you START with him! 10/10 will call again next time

I had a great experience with Jonathan. After sending him a picture of the repairs I needed, he…read morepromptly provided me with an accurate estimate. He arrived as promised, kept in touch throughout the process, and sent pictures of the work once it was completed. Not only was he professional and well-mannered, but his pricing was also very reasonable. The job was executed perfectly, and I highly recommend him for any plumbing needs." ----------------------- I most definitely will contact him again in the future!

My toilet was making a sound like a fog horn. Maldonado Plumbing fixed it within minutes. I did…read moreneed a new part. I found the charge to be a bit high for the work it required. But I am relieved that it's fixed. I guess plumbers in general are just expensive.

Had them come in to fix our very loud heat valve leak after having another company tell us it is…read morefine. I can not say enough good about this company. Two problems in two weeks fixed quickly, professionally, and affordable. We will be contacting them for a contract for yearly furnace work!

Makes service appointment with 2 hour window. Not here. I call. Oh we will check. Tech calls 5…read moreminutes later to say running late. Must be slow learner since he couldn't figure that he was late when he was late and he has his cell phone he could've used to say so, but never did it. So it was 4 o'clock on a Friday at which time he says oh I'm 45 minutes away per Google and I said it's a Friday night and you're gonna be here after five and how long are you gonna be here and don't ask me if I have another appointment or is there anything else I have to do besides wait for you Disrespectful and unacceptable on every level. Not mentioning the fact that they upsell on every other visit bye-bye.

Plumber Jules serviced our building so well that he came out last minute at 8P on a Wednesday…read more07.12.2023 and had our water running within a couple of hours despite having to dig through fecal matter to unclog the drain which was stopped due to someone flushing a wig down the toilet in our community. Please promote this young man to a position of superlative expertise and further responsibility and professionalism. Paul 914 843 7990

"Overall I've had good relationships with everyone at Tristar. From scheduling, accounting and…read moretechs that service us. Irena is the star for me. If I can work with someone like her I tend to stick with a company/service through thick and thin. "