My wife and I purchased our Coachman Freedom Express from Canopy Country RV in Union Gap in 2023…read moreand initially had a great buying experience. We really enjoyed working with Todd, and the trailer had everything we wanted. Unfortunately, the experience after the sale has been disappointing. Within the first season, the finish on several cabinet doors began peeling. We notified the dealership and agreed to bring the RV in after our camping season to handle it under warranty. When we picked it up months later, several documented issues were left unrepaired, and the overall tone from staff made it clear they were ready to see us go. It was disheartening, especially after how positive the sales experience had been. This spring, the same cabinet issue reappeared. Because of the dealership's lack of accountability and the way we were left feeling after our prior service experience, we chose not to return to Canopy Country and instead went to another authorized service center, who have been much more willing to help. I later wrote a private letter directly to the owner explaining our disappointment and hoping for acknowledgment. I have received no response. I don't enjoy leaving negative reviews, but I think it's important for others to know that our post-sale experience with Canopy Country RV has not reflected the same level of care we felt during the purchase.

We had been working with a salesman, went to the bank got cash knew we were driving over 3 hours…read morepulled up and went in, was shaking hands with the guy I had been talking to all morning, this incredibly rude man came up said bad news it sold 10 minutes ago, my husband said what? He said first one with money gets it? The salesman said can I show you a couple more? We looked and they were dirty and way to heavy for our vehicle. So we got in our car driver over 3 hours home, the trailer was saying pending for almost 2 weeks, adked them why this morning and he then put it to sold. The salesman said he was sorry, well he should have called so we didnt waste our time. If it sold 10 minutes before we got there they would have still been there doing paperwork right? No one was there. They were being very dishonest about the entire thing. Buyer beware

My wife and I were traveling from California and had an unexpected emergency with our tow bar. Jim…read moreand the guys were the only place in town who could help us out within 24 hours. They were very helpful and ordered me a new tow bar and the next day I was back on the road. Very good people from the staff ordering my tow bar to the guys especially Jim. I highly recommend if you have any problems in Yakima to stop there. Five stars!

My wife and I were recently on a trip when our water pump quit working. Aubrey's was the closest RV…read moreshop so we called them. Extremely nice on the phone and told us they had common models of water pumps in stock. We decided to drive to their location. They had the replacement water pump in stock. We explained we were on a trip and asked if they could possibly have a technician install the water pump. They were able to accommodate us and got our RV in right away. Everyone was extremely friendly and helpful, from the parts person to the very nice lady that was able to get us in on short notice. They let us bring our dog inside while we waited. Everyone we talked with was very friendly, and our dog got a lot of attention. From the time we pulled in, to pulling out with the new water pump installed was only about an hour! Aubrey's is a hard-to-find gem. I understand completely why they have been in business so long. Great people and service. Highly recommended.

Looooooooooove The Team at Central Washington RV! From Sales to Finance and their Service…read moreDepartment --- They were Awesome to work With! Thank You Travis, Jacob and Ryan in Sales for helping us find the Perfect RV. Rachel in Finance is a GURU -- it was so easy, fast approval and convenient! Christal, Art, Venessa and Henry in Service are ALWAYS So HELPFUL and Funny! Thank You again We LOVE our New Travel Trailer! Love, The Carroll Family

great customer service. there to help you how ever you need. would recommend to everyoneread more

Awful! They sold us and installed camper tie down straps knowing that they would not work with…read moresuper hitch and will not refund or try and fix they situation. They told us that it's not their problem because they sold the business and or are shutting down their business. One week after they charged us. The owner cussed and used vulgarities and said it's not his problem anymore.

Got a bid for some steps on a truck, the bid was for both steps to be installed…read more They only installed one step and then charged double what the bid was, when we complained they said, "it's only a bid, not a price guarantee". Isn't a bid supposed to be what the price is, and if it is more, shouldn't they of called with an updated price for the work?

I've had the misfortune of using Autocraft twice over the last several years: once for a repairs to…read morea crushed pillar from a fallen tree, and most recently, a collision with an elk. The latter resulted in about $20k of damage to my nearly new, barely driven Volvo. Heartbreaking! In each instance, Autocraft did exceptional work. The damage to the Volvo was extreme, which had me concerned that it might not ever drive or feel the same again. Two days and 100+ miles later, it drives and feels exactly as I remember. And the paint match is spot on. Literally good as new! Finally, the people here are fantastic! Isabel, Alex and Steven were a pleasure to work with. Great communicators, easy to reach, patient, friendly, great at explaining the work and the process. With some luck, I'll never need to use them again, but I won't hesitate to call them if I do.

They were wonderful. They kept me well informed on progress and did an incredible job. They were…read moreprofessional and courteous from start to finish. Beautiful work!

If you are looking for a mechanic that can fix/service your vehicle or RV, look no further than…read moreMobile Advantage. I've worked with Mike for over 10 years and he has fixed and repaired my rv's as well as our domestic and foreign vehicles. When i first moved to his service area i had an issue with my RV hydraulic jacks. The local RV shop told me to call Mike as he was the only one in the area that could fix it. They were right, he's truly the best in the business. I can't recommend him high enough, he's the best.

OMG what a life saver! We had an issue with our RV that was more than we (and 3 additional helpers)…read morecould handle. I called this number and a friendly voice on the other end said "hi this is Mike how can I help you?" Mike was to our RV within 30 minutes there he was to fix our coach and get us going on our way. I can't say enough good things about Mike and Mobile Advantage.

These guys do not stand behind their work! They put the incorrect part on my coach and I had…read moreproblems as soon as I left. Stay away from this place!

Cummins NW in YAKIMA did a great job diagnosing and repairing an intermittent problem that two…read moreother repair shops had missed. Our engine would suddenly start lurching then stalling. We'd kept changing fuel filters thinking it was bad fuel. They determined a software update was needed to our engine computer on our 2004 diesel pusher motorhome, pretty simple but others missed it. They were also very helpful talking to our extended warranty ins company and faxing them the bill to get us reimbursed. their bill was reasonable. FYI Cummins NW in Anchorage had missed the problem and tried charging us $540 for a diagnosis and just a new fuel filter (see my other review). So, I'd definitely use Yakima again but not Anchorage.

By taking full responsibility for their lack of concern for…read morethe property of others, instead of lashing out at the customer who was consistent, paid their bill in full, even without having their equipment returned.

I made an appointment to get my brakes checked. This shop has great communication, I received a…read morephone call shortly after dropping the car off with diagnostic information I was able to understand. Very kind honest people. Highly recommend.

We had to replace the steps on our RV and located Roadtrip RV Mobile repair. They are fantastic,…read moreit's so refreshing to find a business that doses what they say and puts customers satisfaction as their number one priority. They were one time, very professional and did an amazing job. If you're ever in need of a mobile RV repair and are in the Moses Lake area, they are the ones to call.

The worst i have ever experienced in 75 years.I was mocked ,belittled ,told i was a woman who felt…read morethe customer is always right .All i wanted was a fridge ,my vin number was incomplete but my policy number was correct .He spent 5 days telling us he was waiting for a response from our insurance co. In reality he had never called.when he called about the vin numbers he was so rude and ranting ,about his lost money by being on the phone,how he hates insurance claims hollering at my husband ,he said he did that because he thought my husband was having a hard time hearing him.we decided we could no long trust this man as he had lied to my huband onthe phone and to his face .we now are presented with a bill fir over 600.and still we have to get another co to come out so we can get a refridgerator. This owner should not be allowed near the public .We are on ss and do not have the money to throw away for an incomplete job,but we wanted yo not have to deal with this man ever again

Once again Wayne came to the rescue and we were lucky he was in the area when we were! We had a…read morebunch of stuff break at the same time. 2 of them was our hydraulic jacks (again) and our refer which happened to die the day before he was coming out to find out what was wrong with the jacks. He diagnosed and replaced the failed pump motor to our hydraulic jacks, diagnosed then removed the failed NorCold (we call them "never cold") refrigerator (ammonia leak) and replaced it with a much bigger residential refrigerator. He also hauled away the old one. Our awning leg became bent last fall and Wayne just happened to have the same leg that we needed. After much fenagling to get the bent leg out, he replaced it with the one he had. So nice to have an awning again! Thanks, Wayne! You da man!

From the owner: **Seasonal only - currently traveling until May 2026**…read moreMobile RV Service, troubleshooting and repair No service call fee in Cowlitz Timber Trails