Make did a great job helped to save me some money and did there best to do the job quickly .read more

I do not trust these people to work on my car. It was said…read morethat I needed a timing chain. I took it to two other mechanics they all agreed not only was it NOT the timing chain but that the timing chain is in excellent condition. It was simply a vacuum component. When I returned to this shop, Full Circle, Michael restated that it was the timing belt and he knew this because he heard it before replacing my valve. I asked him did he hear it after replacing the valve he said he didn't listen for it. No way! You don't look over your work after completing it. He said my car was going to break down if I didn't fix it. He also recommended I replace my breaks and tires which are barely eighteen months old. TRUST ME, you do not want to take your car here.

Discount Tire is the BEST in the business. I moved here from Atlanta where they are the only place…read morei have trusted w my vehicles. The level of service and professionalism are why this will remain my go-to for future tire needs for all our current and future vehicles. Love the ability to have them service our tire needs indefinitely after purchase to ensure we remain happy and safe customers. No guessing games with the tread so you know what to expect. Peace of mind. This team of gentlemen at this location are all TOP NOTCH.

Appointment times do not matter. I had a 10 am appointment and sat there for close to three hours…read morefor a simple tire patch

I got new tires here in October and am still experiencing the consequences of this poor decision…read more Not only did they not replace my valve stems, but they also did not balance the new tires properly. When they replaced the old weights, they slapped new weights on top of the old adhesives. They also did not align the new tires. I purchased the tires through another site, so I would have picked a different installer if I knew what I do now. Go to a dealership instead.

Appointment times do not matter went into the store on time for a simple patch on a tire and…read morewaited close to 3 hours that is all

Absolutely do not recommend. I took my car here for an oil change thinking it would be less…read moreexpensive than the local mechanic I usually go to because I had a coupon and got a discount for placing my order online. However it turned out to be significantly more expensive even with the coupon and discount. When I dropped my car off the man working the counter was not friendly at all and did not make me feel welcome. Then, when he called to let me know the oil change was complete, he tried to scam me and lied about things my car "needed" that I knew it did not need. (For context, my check engine light/ABS light/traction control light were all on when I dropped the car off but they were all related to the car needing a new thermostat. I was told this by the local mechanic who explained that dealerships will often make multiple lights come on for 1 problem so people are more likely to get the car inspected. There was nothing wrong with my brakes or the ABS system. I didn't get it fixed then bc I had to buy new brake pads and planned to come back to get the thermostat replaced.) The sales rep at Meineke said I needed a new thermostat (true) and told me the cost of replacement ($200), only he tried to scam me by double charging for the labor, quoting $180 to replace the coolant which needed to be drained to get to the thermostat (false, bc replacing the coolant should be included in the thermostat replacement cost). He also claimed there was a faulty ABS sensor on my tire (false) and quoted me another $450 for it. Altogether I would have been looking at paying over $900. I declined the extra work knowing he was lying and decided I was never coming back there. Later on the local mechanic got the thermostat fixed for $200, didnt charge me extra labor for the coolant bc the cost of it was already included. Confirmed there was nothing wrong with my ABS sensor. Lesson learned to always use local family-owned places instead of corporations who want to scam you. Don't take your car here. Take it to Karius across the street instead. They're much more trustworthy and reliable.

I had a great experience. When I got there, I explained my concerns with the vehicle. They were…read moreable to quickly diagnose the issue and suggest recommendations for addressing it. I really appreciated them taking the time to show me what they found and walk through options. I left feeling confident in my vehicle condition.

I love Sam's Club, but the Cafe needs help!!!! They are sooooo slow in Ofallon, Illinois and not…read morefriendly.Hire more people!!!! Some older people just got out of line. Felt sorry for them. The manager just stood there. Omg

I came in to have tires installed through the tire and battery shop and was initially helped by an…read moreemployee named Heath. He was extremely polite, professional, and got me checked in quickly. I asked if I could watch the installation from outside the shop area, and he explained that as long as I stayed behind the chained-off area outside the garage, it was fine. He even allowed me to borrow a plastic chair so I could sit while watching, which I appreciated. About five minutes later, another employee named Henry approached me in a very aggressive and rude manner. Without first asking or speaking respectfully, he loudly said, "Aw nah man, you can't be sitting out here with that chair like that, it's going to get all wet." At the time, I was completely covered by the overhead shelter near the garage doors and it was not raining on the chair at all. Caught off guard by how I was approached, I responded, "Really?" Henry then replied, "Yeah, the others are just too scared to tell you," referring to his coworkers. He then took the chair away abruptly while walking off. As I responded "wow" in disbelief at how the situation was handled, he eventually said "sorry," which made it seem like he may have realized afterward that he had handled the interaction poorly. I want to make it clear that Heath was great throughout the process and represented excellent customer service. Unfortunately, the interaction with Henry left a very negative impression and completely changed the experience. As someone who had recently returned from deployment, I was disappointed to be treated in such an unnecessarily hostile and disrespectful manner over something that had already been approved by another employee. Overall, I hope this feedback is taken constructively so future customers are treated with more professionalism and respect.

The service and customer service was excellent. LaKenya was able to find the documentation that…read morewasn't showing for our car. Then made the appointment over the phone for us and got us serviced in the same day. She definitely needs to be a manager for that store.

Hidden fees they don't show up front. The price was well above what is quoted online.read more

Long time customer. Last time I brought in my truck, I had both differentials and the transfer case…read moreserviced. They asked about my manual transmission and I stated I would come back. They said they couldn't service the transmission because the plug was unreachable after 5 minutes of effort. I took it to Midas and reality somehow altered itself! In the new dimension of reality, Midas had no trouble performing the maintenance at all. Valvoline, you just lost a long time customer and about $1,200 a year.

They work SO SLOWLY. Every time I come to this location I end up waiting over an hour to get a…read moresimple oil change

Have been looking for reliable & affordable auto repair services, and I think Karius Automotive in…read moreO'Fallon, IL meets those qualifications. Through a coworker is how I learned of this shop and grateful this happened at the right time. Headlamp assembly repair $1500 GM part, 134,000 miles, factory not necessary. With their assistance ordered part through Amazon delivered to shop. Convenient. Also knew I needed brakes...quoted a price, accepted. Received call, needed back brakes as well. Wasn't much more, already there, took care of that too. All in $1331 for headlight assembly replacement ($300), front & rear brakes & rotors $1631. Only $131 more than factory part price, which excludes install. Dropped off 8am ready by 3pm. Nice! Definitely have found a trustworthy shop.Thank you Karius for exceptional service.

The regulator on my alternator failed and it is internal on my RX350 and can be a challenge to get…read moreto. They were able to get me in quickly, did a great job and it was a very reasonable price. Guess where I will be taking my vehicles in the future.