I have been a patient of Dr. Teague's for over 40 years and he has always been fantastic. However,…read morerecent experiences with the front staff and the general operations there have me and my family looking for another eye doctor. I was erroneously booked for 2 appointments on the same day a couple of weeks ago (with email and text confirmations). I didn't realize this until right before the first appointment and couldn't get anyone to answer the phone to confirm which was correct. I drove to the office on hold the entire drive of 10+ minutes only to find when I went inside that my later in the day appointment time was correct. None of the staff were on the phone when i arrived so I have no idea why no one could answer the phone. When I arrived for my later appointment, I waited over 45 minutes in the waiting area and was skipped by at least 4 other patients who came in behind me. All were taken back for their visits before me including at least one to see the same doctor I was waiting for. Then after my appointment, even though I informed staff I was in a hurry and wanted to simply pay and take my prescription elsewhere, I was forced to wait another 20 minutes before finally being checked out. In this time, someone came in of the street with an issue with her glasses and was helped by one of the check-out staff ahead of me. Another family member arrived last week for her scheduled appointment and was informed that the scheduling system cancelled her appointment and that she would have to schedule a new one. No one apologized and they refused to work her in at her scheduled time.

Better customer service and better explanation of billing. I've been going there for my annual exam…read morefor years. My exam has always been covered by my insurance, minus what I pay for my Optomap. But this year it suddenly cost over $200 after my insurance.

They are always professional and friendly, dr takes his time and explains eveything. They go the…read moreextra mile and seem to actually care.

I am very impressed with A Proper View! Dr. Bradbury is very personable and the staff is very…read morewelcoming. They helped me find the best frames that have lasted! All of the glasses in store are very high quality and worth the price. My favorite part of my experience is that Dr. Bradbury and his team take care of the insurance claim and have helped me receive more money back from rebate programs. Look no further, A Proper View is the best!

I see Dr. Khemsara for my eye care and he has done cataract surgery on both my eyes. The office…read moreitself is very welcoming and inviting. There is a big waiting area with comfortable seats. There is also an in house eye glass store. My surgery was done on the 2nd floor where they have a state of the art surgery set up. Staff there explained everything in detail prior to surgery and after. The anesthesiologist did a great job in making sure I was comfortable and pain free. My follow up today was also great. My eyesight is already looking great. All my questions were answered. I am highly satisfied with the entire process, including these assistance in securing financing for both surgeries. Love Summit Eye Care!

I had one of the most stressful and upsetting experiences at this eye exam, and I feel it's…read moreimportant to share. It all started with a 45-minute wait past our appointment time in the lobby, where there was a person screaming nonstop. This was never addressed by the staff, and it left my school aged child terrified--she wouldn't let go of me and just clung to me the whole time. During the appointment, the staff asked me in front of my child whether she was "jealous of her older siblings" and making up eye problems just to get glasses. This was not only inappropriate, but it made an already uncomfortable situation worse. Then, when the doctor finally came in, we were told my child needed glasses to see properly. We were told that our insurance would cover the appointment 100%, but they didn't cover anything because the office had processed the insurance incorrectly. I called multiple times, left messages, and eventually had to send a letter to get someone to address it. When I finally received the bill, the staff was extremely rude and told me it was my fault for not providing insurance that would cover the exam--despite being explicitly told my insurance would cover it fully. In the end, I'm left paying for an exam that was emotionally draining for my child and should have been covered by my insurance. The whole experience was frustrating, and I was really disappointed by the lack of professionalism from both the staff and the doctor. I would highly recommend finding a different eye care provider. We will not be returning to this office.

Wonderful place. Everyone is so nice. I have been going to this practice since I was just a…read moretoddler. I never have to wait long and they take such good care of me. If I am running late, I just call them and they will let me know it they can still take me or if I need to reschedule my appointment. I will not go to any other practice.

I have been a patient of this practice for 20 years. I've had various forms of insurance, no…read moreinsurance, family and individual plans here and have never had a bad experience. Especially since Dr A took over the practice and they made significant improvements in their patient care and customer service. Over the past 3 years I have seen nothing but kindness and exceptional care. This includes regular annual exams and treatment for an infection as well as fitting me for glasses... Which by the way they have an exceptional selection to choose from! Reasonable prices compared to other places and very stylish frames to choose from. I'd give them five stars again and again!

I can't say enough good things about Kaluzne Vision Care... they are amazing!…read more I originally selected Dr. Kaluzne and his team because they were the only optometrist in the Winston Salem area to offer Optomap, a digital health picture of your eye that is saved and allows them to compare changes between visits. Well worth the small extra fee. When I first started using contact lenses they included some much needed, hands on lessons on putting them on. They reached out to me a few days later to see how things were going. When they learned I was still struggling they asked me to come back in so they could give me some pointers and practice with them watching. SO helpful! They are dedicated to outstanding customer/patient service. From their overall demeanor to their willingness to help with insurance to their happy personas... they make every visit to the eye doctor a pleasant experience. Their dedication to quality is noticeable as you enter the building too... super clean and well kept with nothing out of place. Twice now I've developed eye infections over the last few years. Both times, despite being on a Friday, they were able to work me in for a quick medical visit and get me prescription drops so I would be good as new by Monday.

This is the best vision center I have ever visited! The staff is always so pleasant and friendly…read more They are also very helpful picking out frames and make it fun. The doctor is also very comforting and helpful. I left in such a wonderful mood because this place is such a delight! Would recommend to anyone.

DR LUCY TRAN OBVIOUSLY HATES HER JOB AND HER LIFE. RUDE ALL BUT SAID I WAS A LIAR. Woke up with…read morewhat felt like a boulder in my eye. My neighbor was kind enough to drive me. My daughter is an optometrist but was on vacation ( shame). They were working me in. Told at first to come at 2:30. Sweet Rachael the office manager I think. said to come at 1;45 to see if I could get in early. At approximately 3pm and in tremendous pain I was seen. Needless to say my friend had better things to do than to hang out. So I did ask many times. WHEN COULD I BE SEEN. FINALLY. SHE (Dr Tran) TREATED ME LIKE MUD ON HER SHOE!!!. SAID I WAS NEVER TOLD TO COME EARLY. I ASKED HER ARE U CALLING ME A LIAR. RESPONSE WAS "I TRUST MY STAFF." I had a "gouge" on my cornea. A few years ago ( before my daughter became an eye doctor) I had a similar thing. Happen on a Saturday. A very nice male doc came in and saw me. He put meds in my eye and put a contact, which is pretty much like an eye bandaid. Cant remember the time frame but had to go back to have it removed. This was my 1 st experience with Ms Tran. She would not remove the contact. Citing can't do it with gloves on. Other doctor put it in with gloves. So she had me do it. 15 minutes and many tries I finally got it AFTER I PUT A HOLE IN THE WHITE PART OF MY EYE VERY HARD TO REMOVE AND SCRATCHED IT HORRIBLY WITH MY NAIL. For over a week my eye was deep blood red and I could hardly hold it open. My advice if you happen to need your eyesight. AVOID THIS FARCE OF AN EYE DOCTOR!!! Rude Doesn't have a clue that some patients are in extreme distress. Obviously HATES PEOPLE AND SHOULD BE WAITING TABLES FOR A LIVING!!!!

Everyone was so friendly and knowledgeable. Great selection of frames…read more This was my first time here since I recently moved from Greensboro to Winston-Salem.

Got a call from the store manager with an apology for the delay and an offer for free lenses on our…read morenext pair of glasses. I'm so happy to see a business admit an error and work to keep repeat customers. Wonderful!

Couture Eyewear offers a tremendous selection of eyewear. So much so that I seek their expert…read moreadvise for what would look best on me. Without hesitation, they studied my face and began selecting frames. They truly know their product and what will not only look good but, also be comfortable for that individual. Terrific, considerate service and fine products served with a smile. I highly recommend them.

Friendly, helpful, and quick are three words I'd use to describe Hillcrest. It's pretty much a…read moreone-stop shop for eye exams and glasses (when you need them), and they're really easy to deal with. They offer upgrades to your exam (like eye de-dilation drops or an extra scan or two), but there's no pressure. Thanks to everyone for their late holiday hospitality and their professional and welcoming attitudes!

I'll split this review with 3 stars. We've used this doc and center for years, but unfortunately…read moreit's time to change. Pros: the office is clean, staff is nice and prompt, and we're usually in and out in a timely manner. Since Covid, they ship contacts straight to your house since of office pick ups. Cons: a while back I had to cancel my December appt because I had Covid, and they weren't able to schedule me again until March. After a few dialogues they did provide sample packs of contacts until that time. Fast forward to this year: I had a baby and missed my yearly deadline (somehow they send reminders to my husband and not to me). But anywho-another 3 month wait for an eye exam and refusal to provide any sample contacts. We now have appointments made within 2 weeks at another facility. Fortunately for them they're doing great business, however it's unfortunate for their existing and long term patients.

The selection is f glasses are huge. The service is great and they really listen. The price from…read moresome of the glasses are value and some are expensive.

I love to go to this store Susan and her husband are wonderful and so helpful I will never go any…read moreother place to get my glasses .There selection is great.and they have great prices and will work with you to.