Helped by Charles and Katt. They were amazin! They jumped through hoops to help me keep my phone…read morenumber even though I could not get into any of my accounts or my spectrum accpunt because my phone got lost at sea and I did not know any of my passwords. Thank you so much for sticking with me and helping thr the process and getting me a new phone. So patient, so helpful!

Excessive outages, does not carry parts to repair whatever damage,…read more I wonder how long before everyone realize what a mistake it was to switch over to Spectrum. I recommend that folks either get a Starlink or move over to a fiberoptic . Spectrum is only expert in lip service!

Shout out to Greg at the Hookele Verizon store…read more I've been putting off getting a new phone for a long time. I had an iPhone 8. Its 2025. My camera was just about dust, the volume only worked on speaker phone, I could no longer update apps. It was time. It should be noted that I have actually gone in to get a new phone at different locations and walked out due to aggressive sales tactics and just not feeling heard. Maybe I'm stubborn, or old school but when it comes to phones, I just need it to work and take decent photos. Greg was calm, professional and understood what I wanted. He still went over all of my options and upgrade deals but did not push back when I didn't show interest in certain packages. I gave him my game plan and let him know I'm not interested in all the bells and whistles. He was very accommodating. I was in and out in less than an hour and got a much needed upgrade without any stress. I will only go to this location moving forward! Thank you!

I visited this location today excited to purchase a new phone, but the experience was incredibly…read moredisappointing. From the moment we walked in, the employee who assisted us was rude and dismissive. It felt as though she was having a bad day and taking it out on her customers. Whenever we asked for clarification on things we didn't understand, her answers were vague and unhelpful. The interaction made the entire room feel tense. To top it off, she was extremely impatient; while I was trying to read the documents I was required to sign, she actually clicked away before I could finish. To make matters worse, we still haven't even received a receipt for the purchase. Buying a new phone is a big commitment, and I expected much more professional and transparent service.

Worst customer experience ever! In the course of 1 year I had to submit my identity "for security…read morereasons" 5 times! Also, they keep dropping channels while raising prices. That's too bad. On the internet side it really was fast, when it works! Switching back to the lesser of two evils. Also, customer service must be farmed out. Every single time I call, and I'm not racist, I get a CVS with a really thick accent. So it makes for some misunderstandings. That's too bad because they sold me on the internet speeds and streaming channels. When the internet is good I get the promised speeds I paid for. Now it's like up and down for speed. Streaming was good when it started, now it just bogs down and you have to wait for the channel to refresh. Not taking it anymore. Dumping Hawaiian Telcom. . .

Not worth changing to this company! I switched because of…read moreincreasing rates of another company and now Hawaiian Telcom is doing the same thing... Shame on you... The sales rep said they would never do this and 4 months in they are increasing the rate....

Literally the worst internet I've ever had. I pay for the top plan, $150 a month for 30mbps, but…read moreonce you reach 100GB in a month (which takes less than a week in today's world) they start throttling. They say it'll still be between 3-5GB during peak hours, but I've done a ton of speed tests and I'm lucky if I get 0.25mbps. It's literally unusable between 6-10:30pm every single day, and barely usable the rest of the day. I want to literally rip this satellite off my roof ever single day and throw it in the garbage. If I had any other option, literally anything, I'd take it. Hoping Starlink gets here ASAP!!!!!!

This is beyond a doubt, the absolute worst experience I've ever had with a company…read more Their service is abysmal and the IT department is completely useless. The internet runs between 5-10 mbps. Its costs over $100 a month for this garbage. They make you get on your roof to disassemble the dish to cancel your contract or charge an additional $100 to have a technician remove it. They have a minimum 2 year contract and charge 15 dollars per month not fulfilled to break it. Do not use this service. Seriously, save yourself a large amount of money and time. 10,000 thumbs down.

Fair warning! DON'T USE HAWAIIAN TELECOM!!! Bad customer service and horrible technical support…read more They took away channels because of "contracts expired" but we still pay the same [we're on their "advantage" contract]. Also, our rates went up MORE than what was promised during the promotional period. But guess what? The promised 3 years, no increase. Here we are month 10 and almost 1 1/2 times what we were paying?! Shame on you Hawaiian Tele!!! And when we called to cancel [we switched back to SPECTRUM] they kept us on the line like they were deaf! Kept on offering us discounts and services because we were elderly idiots! Shame #2 Hawaiian Tele!!! I kept saying cancel, but the CVS kept droning on about internet speeds, available channels and streaming apps. What a bunch of m0t#çrf%¢kers!!! Can you believe a company like this is allowed to do business in Hawaii?!

I just experienced the same exact thing. I spoke to three different people and I could not…read moreunderstand them. They had very thick Filipino accents not only that they overcharge me for several months and they told me I owed them an additional $171 for the month of May which I already paid. They are nuts. Connection is good unless there's a problem and there's always a problem. Spectrum now has the same equipment and they are much better and cheaper. Go with them instead.

Great Staff, awesome sound and camera installation! All services provided by Makena IT are…read moreoutstanding, thanks Borris.

This is a great team overall! Very responsive and available to answer questions. We had our…read morespeakers overhauled and the sound is amazing! New camera service as well and the team led us through all of the functions. Very thorough! Highly recommend.