Literally the worst customer service imaginable. I called to shut off services, they kept me on the…read morephone for a half an hour. What should have been a 4 min conversation. Trying to sell me over and over again. Then proceeded to ask all personal questions about how many people use it. What did they use it for. Then proceeded to try and keep sell me all over again. Now I'm in the store to return the equipment. Already been waiting another half an hour just to drop it off. Who knows how long I'll be here. There's still like 10 or so people ahead of me.

The moment we walked into the Spectrum store in Kahului, we were immediately greeted by a rude…read morerepresentative. I know I'm short, but I'm very much an adult--with kids of my own--and I'm actually the one paying the whole family phone bill (yes, including my parents' ). He probably thought it was my parents' account or something, but that's no excuse for how dismissive he was. He kept cutting me off just to say, "that's on you," which was beyond unprofessional. I ended up leaving without upgrading and just called Spectrum directly instead. Way better experience over the phone than in this store.

Shout out to Greg at the Hookele Verizon store…read more I've been putting off getting a new phone for a long time. I had an iPhone 8. Its 2025. My camera was just about dust, the volume only worked on speaker phone, I could no longer update apps. It was time. It should be noted that I have actually gone in to get a new phone at different locations and walked out due to aggressive sales tactics and just not feeling heard. Maybe I'm stubborn, or old school but when it comes to phones, I just need it to work and take decent photos. Greg was calm, professional and understood what I wanted. He still went over all of my options and upgrade deals but did not push back when I didn't show interest in certain packages. I gave him my game plan and let him know I'm not interested in all the bells and whistles. He was very accommodating. I was in and out in less than an hour and got a much needed upgrade without any stress. I will only go to this location moving forward! Thank you!

I visited this location today excited to purchase a new phone, but the experience was incredibly…read moredisappointing. From the moment we walked in, the employee who assisted us was rude and dismissive. It felt as though she was having a bad day and taking it out on her customers. Whenever we asked for clarification on things we didn't understand, her answers were vague and unhelpful. The interaction made the entire room feel tense. To top it off, she was extremely impatient; while I was trying to read the documents I was required to sign, she actually clicked away before I could finish. To make matters worse, we still haven't even received a receipt for the purchase. Buying a new phone is a big commitment, and I expected much more professional and transparent service.

Not worth changing to this company! I switched because of…read moreincreasing rates of another company and now Hawaiian Telcom is doing the same thing... Shame on you... The sales rep said they would never do this and 4 months in they are increasing the rate....

Worst company ever for internet/wifi. Wait time on the phone on average is 2 hours. I had to call…read morecustomer support 5 times in one month of service. Internet never worked more than 2 hours at a time, then was down for days and weeks. Paid $100 for installation, that never worked. Had the modum replaced one time. Had customer support come to my house three times. After service being down continuously during the first month of service, I cancelled. Returned the modum two weeks ago and I'm still waiting for a refund. DO NOT USE HAWAIIAN TELCOM FOR RESIDENTIAL INTERNET.

Literally the worst internet I've ever had. I pay for the top plan, $150 a month for 30mbps, but…read moreonce you reach 100GB in a month (which takes less than a week in today's world) they start throttling. They say it'll still be between 3-5GB during peak hours, but I've done a ton of speed tests and I'm lucky if I get 0.25mbps. It's literally unusable between 6-10:30pm every single day, and barely usable the rest of the day. I want to literally rip this satellite off my roof ever single day and throw it in the garbage. If I had any other option, literally anything, I'd take it. Hoping Starlink gets here ASAP!!!!!!

This is beyond a doubt, the absolute worst experience I've ever had with a company…read more Their service is abysmal and the IT department is completely useless. The internet runs between 5-10 mbps. Its costs over $100 a month for this garbage. They make you get on your roof to disassemble the dish to cancel your contract or charge an additional $100 to have a technician remove it. They have a minimum 2 year contract and charge 15 dollars per month not fulfilled to break it. Do not use this service. Seriously, save yourself a large amount of money and time. 10,000 thumbs down.

Hawaiian Tel now outsources customer service to a call center in the Philippines. Their english is…read moreawful and the second they realize you aren't interested in any upselling (adding phone lines, etc) the reps become ridiculously rude. They also have no idea what they're doing, so expect long calls, repeating yourself many times, and perhaps a couple additional callbacks to ensure your issue has actually been dealt with. I was also charged an extra month at a RAISED PRICE on the way out after being told as long as I cancelled by X date I would be fine. They also took months to process my ACP benefits application whereas Spectrum (my only alternative here) had this ready to go in maybe a day. Anyone wanting to cash in on this benefit beware.

Great Staff, awesome sound and camera installation! All services provided by Makena IT are…read moreoutstanding, thanks Borris.

We opened our restaurant Hungry Coyote in Lahaina over a year ago and I needed a reliable company…read moreto help set up my POS system, camera and cable runs and Makena IT Group was professional, prompt and courteous! They explained the process and helped train as to using the new system. I would highly recommend this great company to any business.