This place is crooked and corrupt and on top of that they're ill-trained and don't know what they're doing. I went to get a foot MRI, and they made me choose which part of the foot I wanted scanned! And I have since verified this process with other MRI companies And the entire foot can be scanned in one go. They told me they could only scan either the toes and forefoot or the forefoot and the heel but they couldn't scan the entire foot! On top of that, they didn't know how to set the machine up or my leg up in order to run the MRI. It was like I went to their training school instead of a professional establishment. Finally a supervisor had to come in and help them rig something to support my leg while they scan my foot. I have since learned that there's a coil they were supposed to have put my entire foot in to do the MRI which helps make the images more visible. Good grief! I don't have the results yet after several days. I just hope that it shows what it needs to show. On top of that, they made me pay $520 before they would even take me back. I let them know that I've never had to pay upfront before, and I've had multiple MRIs done on different parts of the body at different facilities. But they wouldn't process me without payment and I needed to get this done. I have since confirmed with the MRI company I normally work with that no pre-payment is required at their facility. DO NOT go here ! read more

Their staff was very professional and courteous. My secretary told me they could save me several hundred dollars because our local hospital charged beyond what Blue-Cross would pay on the coast. I found that she was right after I did my research. I could also access my reports... I think it was the next day (this was a year ago-going back for another), and read what the radiology doctor had found during his review of my imaging. That was a first where I could see my report without first waiting to see a doctor! read more

I've had 4 MRIs here. I've never had a bad experience and everyone I've dealt with has been outstandingly friendly and competent.

I was supposed to have an MRI here at 10:45. We were planning to leave at 10:00 because we live 45 minutes away... I got a text message at 9:52 canceling my appointment. A TEXT message!! I have to be sedated for my MRIs, so I took the day off work and woke my husband up. (He sleeps during the day because he works late) Ugh!!! Soooo pi$$ed! Now, the reason they canceled is because of my secondary insurance. My primary insurance already approved the MRI. So I call my Dr, who tells me that they talked to them yesterday and they knew there was an issue and that they should have called me yesterday! They didn't even have the courtesy to call me. Needless to say, I'm having my xray scheduled somewhere else. read more

I was referred here to get imaging done due to a severe car accident that I was in. the lady that did my actual MRI and sedated me was amazing. their billing staff on the other hand is a hot mess. The car insurance company only paid a partial payment due to stating that MRI was an unnecessary procedure. I have been attempting to take care of making arrangements to be able to get financial hardship for the rest of the bill due to the fact that I'm not working and they do not take my insurance for medical. They are absolutely refusing 100% to do any type of working with me. I got told flat out by the manager well I guess you just don't deal with it and will turn you into collections and that's no longer my issue. this to me is way uncalled for and unethical. All I'm doing is trying to work with them to be able to get a financial hardship because of the fact that I'm not working and was unaware that they did not work with my insurance and I have no other options. they don't care. I will never work with these guys ever again. If I'm referred to these guys, I will tell them that I will not come back here despite the tech being amazing. The rest of the staff is very, very, very rude and very aggressive. To be told that it doesn't matter, even though I am attempting to work with them, and then I was just gonna be turned in to collections was not what I was expecting to hear. If I could give them less than a one star, I would. Beware because they do not tell you that they don't work with your medical insurance if you're going there and it's under a car insurance claim until it's too late and you've already had the procedure and then they won't work with you. read more

Scheduled appointment and they were very helpful and clear as to what we needed to complete for insurance. Pre-authorization went through and they let us know our co-insurance. Compared to hospital or other providers with MRI (I worked for another provider in the past), cost is very good. MRI completed this morning and the clerical and medical staff were exceptional. They made my daughter comfortable, especially since it was her first one. Excellent experience. read more

Great work, my Dr needed an MRI and he set me up with a large provide in the area..I called that provider and they wanted $2200 for an MRI, this place was a fraction of the cost, and they were much easier to work with. Highly recommend. read more

I was assured that clearview MRI in Cornell had established procedures to deal with Covid 19. They have not! The receptionist took off her mask, walked tight past me in the waiting room, with no mask, to fill her water bottle. Ugh! Also, I had a 12:15 appointment and arrived at 12:10 to fill out paperwork. By 12:40 I asked if there was a problem and was told my appointment was at 12:45 and they had me arrive 30 minutes early to fill out paperwork. This was NOT COMMUNICATED to me when I made the appointment. While I waited, another patient came in without a mask. Not cool. Also, there were no designated seats in the waiting room for social distancing. When I finally got inside, the technician was angry with me for expressing my dissatisfaction. She said she had a much harder job now because she had to clear the MRI station between patients. Then she proceeded to stand inside the changing room with me to explain that I needed to take off my jewelry. Why stand less then 3 feet away from someone during this time and in a small closed space no less. When we got to the MRI machine she took my earplugs in her hand without gloves and squeezed them so they would fit better. Don't touch stuff with your hands that I am supposed to put in my body. As she explained the machine to me she stood about 18 inches from me while speaking. When I said she was too close she said, "We both have masks on." Wow! Finally the process was over and she came out to take my temperature. Why take it AFTER THE MRI? She said she had forgotten! Don't put yourself at risk. Stay away until they learn about safety procedures. read more

I had a MRI done in December 2020 at Clearview. I can't speak to the quality of the MRI itself as I am not a radiologist but the billing was a nightmare. It has been 4 months and after repeated attempts from both me and my insurance carrier they still have not sent the appropriate medical records to my insurance carrier so that the service could be processed and applied to my deductible. The failure to do so effectively increased my deductible by over $1300 for the year. I also have a reimbursement agreement through my employer for maximum out of pocket expenses for which I couldn't be reimbursed due to the lack of documentation. The end result was it appeared that I had just paid cash for the MRI and it was a loss of over $1300 for me. read more

Very unprofessional clerical staff. They left a message on my voicemail that was hurried and unclear. Then, when I called them back to schedule my appointment, they would not let me make an appointment without some serial number of the plate that is in the back of my neck from a prior surgery. I told her it was titanium and that I have had numerous MRI's of the same area with no problem. I called my doctor's office that sent the referral. They were baffled at the request as my doctor is a neurosurgeon and would not have sent me to get an MRI if there was any problem. Instead of this office staffer checking with her techs, she argued that it was their policy. After asking for her Supervisor, she put me on hold and checked with the tech (which she should have done in the first place) and THEN said it was ok to book the appt. I am not comfortable with unprofessionalism when it comes to a very expensive procedure. I don't know how their technical staff is but I sure hope it is better than their clerical staff. *Might I add that they never could "find" the Supervisor's phone number or email address for me. I just stayed on hold. read more

Oh my aching back! My primary care wanted a MRI of my lower back before sending me on to the neurosurgeon. At Clearview, after Jackie, the tech talked to me she realized the study ordered was for my upper back. A few phone calls later the correction was made. Thanks to great service, I only had to have one MRI. No problems with billing. I recommend MRI to anyone. Thanks, Jackie. read more

My husband was sent here to get xrays because he was starting to see a new chiropractor. This was about two months ago. Our insurance picked up what they would, and Clearview sent him a bill. It wasn't a huge bill, and he had planned to pay it the next day. The next day, he received an automated phone call from Clearview, saying that they were attempting to collect the balance. It was wrong on two levels. One is for having an automated voice. To me, it sounded impersonal, and possibly like the many spam calls we receive on our home phone every week. Two is for making the call at all. Give the patient a chance to pay the bill! We just received it, and it is not overdue. Then today, a letter arrived regarding the same bill. It was dated June 3rd. Today is June 10th. I called and spoke with a really nice gal, who explained it was policy to do all of the above. I told her that the company gives the impression that we are ignoring them and refusing to pay the bill. She said it's "just policy". What irks me the most is that it gives the impression that they have made several attempts to contact the patient to get the bill paid with no success when this is not the case. My husband paid the bill promptly the day after he received it (as he always does). She confirmed he has a zero balance, and then proceeded to explain the dates around the paper bill, phone call, and letter. The whole rapid-fire approach gives the impression the company is desperate for funds. Other providers we've dealt with will send the bill either via regular mail or email, and then wait the requisite 30 days before sending a reminder. We've never been late paying a bill and never will be. I understand if they've had bad experiences in the past with patients not paying their bills, and possibly have been burned. However, it's still really unprofessional, and makes them seem like they're doubling as a collection agency. Super nice people there at our local office. However, if you go for services, you might think about bringing cash with you and prepaying. read more

Let me start by saying that I am claustrophobic and extremely terrified of MRI's. The techs and everyone working in the Cornell office were absolutely wonderful! They were able to keep me calm and talk me through the procedure. The problem with this company is that they contract a billing service located in Lake Charles, Louisiana. I have had nothing but issues with this company. To date, they still have not billed my secondary insurance and are sending me harassing and threatening correspondence. This procedure preauthorized from both insurance companies prior to me scheduling this test. They appear to be completely incompetent when it comes to billing. This seems particularly ironic as this was the sole reason they were contracted. I have recently opened complaints with my doctor and the Attorney General's Office. Hopefully they can help me resolve it. read more