I just received my sauna a week ago and the front heaters did not work. I contacted the company and was given some trouble shooting tips....none of them worked. I emailed the company and was told that two new heaters would be sent out. I emailed yesterday to get a tracking number or eta on the heaters and was first told that the warehouse would send them "when they get to it". WOW....no sense of urgency. So I have a brand new $4000+ sauna that I cannot use and the company doesn't really give a hoot. I emailed and asked for an eta on the heaters "when they get to it" and was told that they don't have any in stock so who knows when I will get my heaters and be able to use the sauna. So far, my rating is a big goose egg because their customer service is awful. read more

Great quality product. Local company. Wonderful service. It helps me shake off our cold, wet SF mornings and gets super tight lower back nice and loose so that I can attack my morning workout with the same vigor I did in my 20s! read more

I purchased my Clearlight Sauna and had it shipped to Canada. It arrived in perfect shape, easy to assemble (2 people) and works like a charm. I researched saunas many months before choosing Clearlight. I found for the quality and accessories, EMF research and the placement of the panels, its the buy. Having a chronic condition, I certainly feel better after each usage. I would suggest that even if you're fairly healthy you can benefit from regular sauna usage, not to mention, warming your bones during Canada's winters. I called CL with a few questions about the sauna and my calls were returned promptly. I hope to order another one in the near future. read more

Our "cedar" sauna arrived damaged from shipping. It took two months to get a replacement panel. When the panel arrived we had to repackage the old panel and spend a day waiting for the shipping company to pick it up. On advice from a friend we tested the EMF It tested at 10 milligoths on the heater which was not too bad but still much more than they said it would be. We tested outside the sauna and that tested at 30+ milligoths. We are disappointed to say the least. read more

Buy your infrared sauna from this business. Here is why: I am an voracious researcher when it comes to my health. I literally spent almost two years going through medical studies to trust the product works and then I researched sauna manufacturers for a long time. EMF matters and these guys are super low EMF. I came to the conclusion that this is the company to work with. I must admit I was a little scared off by the rare bad review listed on this site, but after talking to Caroline Ryan, I felt more comfortable and I decided to buy the sauna. The sauna itself worked fine, but there were a few cosmetic problems that Sam Kelete (WHO IS AMAZING - TRULY) discussed with me over the phone and helped me to resolve. I even received a call from Andy Kaps (Top of the chain) who told me they would rectify the problem immediately and amazingly THEY DID! Everyone I talked to was very helpful and made me very happy with my decision to purchase from Clearlight. I use my sauna every day and LOVE what it has done for my health. It truly works. Take it from a guy who did years of research, had a problem and then had it quickly resolved. THE SAUNA IS WORTH IT AND THESE ARE THE GUYS TO BUY IT FROM. This is my first ever review because I never felt the need to write one until dealing with this great company. Trust them. I don't say that lightly. read more

Look no further than Clearlight by Sauna Works. I spent several months researching infrared saunas for best features, prices, quality, and warranty and ended up more confused by sales pitches and superiority claims. Clearlights' features, documentation and warranty was the best that I could find. To my surprise, the company had a scratch and dent 3 person sauna at a killer price with the normal company lifetime warranty. I purchased the sauna and had a slight problem with an electrical connection. When I contacted Andy at Sauna Works, he suggested that I have an electrician repair the problem and submit the bill for reimbursement. (I live over 75 miles from the company, so I didn't have a problem handling the issue in this manner.) I was able to resolve the problem myself, so I did not need to have an electrician get involved. Less than a month later, I received a phone call from Andy, reminding me to forward the repair bill so that Sauna Works could reimburse me for the repair. How many companies do you know that would check to remind you to send in a bill? Great company to buy from. Kudos to Andy and his crew! Oh, and the sauna, it is fantastic!! Check out the features on the Clearlight site....everything is as it is described. A wonderful, relaxing experience...Absolutely recommend an infrared sauna to anyone for health and relaxation issues.....and absolutely recommend Clearlight by Sauna Works. Dennis (Santa Cruz, CA) read more

There is only one word to describe my Sanctuary 3 Clearlight sauna from Sauna Works and that is FANTASTIC! I stumbled upon their website by accident after searching online. After reading some of their reviews I came away feeling 98% sure that this was the sauna I wanted. So, I gave them a call to learn about their product and address some of my concerns. To my delight I found their sales reps to be very professional, knowledgable, and friendly. They addressed all of my concerns and stood ready to offer me a "satisifaction guarantee" or refund my purchase price in full with no questions asked. At one point I was put in contact with one of the company's owners, Dr. Duncan. Dr. Duncan was a real gem and was most helpful in explaining to me how his product was the best choice in sauna's I could make. He was also very friendly and easy to work with in addressing my needs. I can not "thank" him enough for his assistance and most of all very professional assistance. I reviewed several models with the sales rep, Sony, and decided upon purchasing the Sanctuary 3 and waited most anxiously for a shipment date and then the delivery date. Part of our agreement was that my card would not be charged until the product actually shipped even though I was not expecting delivery for nearly six weeks out. Finally, I received a delivery date, my card was charged, and few days later I received a large crate containing my new sauna. The sauna was delivered without any damage in large part to the excellent manner in which it was crated and protected. The packaging of my unit was more than excellent, it was near perfect. As it turned out it took longer to uncrate the sauna then it did to put it together. It will however be best to have two people working together to set it up. But assembly is practically a "snap" as there are not that many pieces to assemble and all slide together effortlessly when you have somebody to help. I did have a special electrical 110 volt / 20 amp outlet installed for my unit which is highly recommended. After assembly, the overall appearance of the unit is simply spectacular. There is no cheap shortcut here! The Sauna looks great! I have been using my sauna for a couple of months now and it has worked perfectly every time. I am amazed at how much I enjoy sitting in it for 45-60/min. Of course, the excellent sound system, MP3 and DVD player makes the time slip by before you know it. I have been able to get the heat up to 120-150 depending on how hot it is outside. On an average day it usually will get up to 135 after 30-45 minutes. Of course, it helps to boost the heat by turning it on for 15-20 or more minutes before use. And, all those folks who say they sleep better after a session are absolutely right. I have always slept well but after a session in the sauna I'm dead to the world when my head hits the pillow at night. One last recommendation: put a tarp or thick cover over the top of the unit especially if you are housing it outside like me because it will not only improve the intensity of the heat but will protect the valuable electronics and electrical wiring on the roof. Oh yeah, buy the cover too. Like everything else, its awesome. THANK YOU SAUNA WORKS for giving me a very special gift! Joseph M Cerami, Westlake Village California read more

I purchased my sauna back in July 2018 I have used it 3/4 times a week every week. Loved it initially. I paid the extra money with Clearlight because of the quality and warrantee claims of which neither are standing up to their reputation at this point. It's now February 2019 I've been going back and forth with customer service and technical support for a week and I'm getting the run around. I used to break a hard sweat between 120-125 degrees. Currently I'm running my panel at 158 degrees and I'm just beginning to sweat!! I have explained to the three different people that I have spoken to that I shouldn't have to have at almost 160° to sweat and that something is not working properly and they all were handling me like I don't know what I'm talking about. I'm hoping that they are going to make this right I am very frustrated because I suffer from a lot of bad back pain and I use this for pain relief. read more

We ordered our sauna on 2-5-2014 and never got it. We contacted the company by email and by phone and was told it was in route on 2-20-2014. We still didn't get it. Called again and they said they would deliver it on 3-9-14 and still no sauna, no further contact from the company. All contact either email or phone calls was initiated by us and we had a hard time getting a response from them. Finally had to initiate a dispute on Paypal because we never got it and we finally got a refund after waiting 6 weeks for our sauna from Paypal. Awful experience. We were looking forward to using it and had the spot ready for it. No communication from the company and no followup by them. Since their customer services, delivery and shipping are so bad, we are glad we didn't get it as there wouldn't have been any service after the sale if the indications from what we went thru. Will try again with another company. read more

I started my search for a new home sauna about 6 months ago. While I visited a couple of stores, the bulk of my research was on the internet. Picking a quality, affordable sauna that delivers is a daunting task. But being a scientist by training I went about it methodically. I quickly determined that carbon saunas (vice traditional) provided the most benefits. I narrowed the competition to about 4 vendors and thoroughly researched them based on their offering (including technical approaches), price, Better Business Bureau ratings, and variety of internet reviews. Only two remained -- one of them the Clearlight by Sauna Works. Following is a summary of my experience with Sauna Works and their product after about 6 weeks of use. Customer Service: Without a doubt customer service at Sauna Works represents as good as it gets. I called them multiple times (perhaps 7-8 times) before ordering, speaking first with Raleigh (the CEO) and later with Andy and Jim. I peppered them (especially Raleigh) with detailed questions about their TrueWave II carbon/ceramic heaters -- which appeared to offer a unique and effective combination of technologies. After a highly technical discussion in the material science and electromagnetic properties I was convinced that they knew what they were talking about and the product would likely perform as promised. Everyone I spoke with was personable, helpful, and returned promised calls promptly. Product: We orders a 2-3 person corner unit in Aspen wood. The sauna arrived in excellent condition. One carton was slightly damaged but their packing is so good the pieces were undamaged. The instructions were complete and detailed, although the pictures in the brochure were of a slightly different version -- nevertheless it was relatively easy to assemble. The form, fit and finish of the wood was impeccable. It was finished to furniture grade specifications rather than utility grade. All the electronics, the heaters, lights, and the stereo system worked perfectly. Experience: For those used to a traditional sauna (my wife is half Finnish -- enough said), it takes a bit getting used to the difference in the experience. But once you do, you will never go back. The sauna is not super hot when you get in after 20 minute warmup, but after 15 minutes or so you are developing a solid sweat. My wife likes the direct heat of the carbon panels on her back (because she has some back issues), but I really enjoy the deep sweat process and stay up to 30-45 minutes. Like anyone ordering an expensive product over the internet, even after my thorough research there is some trepidation over ordering a product sight unseen. But I have absolutely no regrets -- the product is excellent, performs well, and the customer service has been top notch. I must note that during my initial research I came across the negative review below -- which gave me pause. The various claims seemed a bit spurious and that the lady didn't give them a chance to respond. Being the ONLY negative review I could find on Sauna Works, I called Raleigh and asked him pointedly about it. He explained the circumstances, and even forwarded me the email threads between the lady and Sauna Works. Scanning through these and the timelines and responses convinced me that she was not only unreasonable, but deliberately antagonistic. Rather curious about her I "googled" her and found her web site outlining her professional career -- which was clearly self-congratulatory, almost "prima donna'ish." Between this and her rather strange emails I concluded her complaints had no merit and that she was being unrealistic. Moreover, when I looked at her rating history on Yeop I noted that ALL 8 of her posted reviews on a variety of products/services were very low --3 with 2 stars and 5 with 1 star. Clearly, this is a lady who may have unreasonable expectations or just enjoys writing negative reviews. In the end I ignored her observations -- and am glad I did because our experience with Sauna Works has been outstanding, and the product fantastic. If you have any questions, you are free to contact me at abfalle@gmail.com and I will either respond by email or give you a call (if you leave a phone number). Enjoy your sauna! We are!! read more

I have been a Clearlight Sauna customer for about four years. I have no personal association with the company, nor am I related to or good friends with any of its employees. My experiences with Clearlight Sauna are strictly as a customer. Over the past four years, I have owned two Clearlight saunas (a CE-3 and an IS-C). Both of my Clearlight saunas worked perfectly. I use the sauna 4-5 times per week, for 30 minutes per session. They have helped me lose body fat, improve my immune system, and recover more quickly from strenuous exercise. They've also improved my complexion. I've never had to invoke the terms of Clearlight's lifetime warranty, because nothing has ever gone wrong with my saunas. I recently purchased my second sauna from Clearlight, not because I had to, but because I decided that their saunas were so well-made that I wanted to invest in a larger, more luxurious, and powerful unit. So, after owning and regularly using a smaller model for three years, I bought their top-of-the-line Premier IS-C, which is much larger than I need, but everything I could want in a sauna. I sold my first sauna (to make room for the larger, newer sauna). Clearlight Sauna actually allowed me to transfer the lifetime warranty to the next owners. Obviously, Clearlight has a lot of confidence in the quality of their products. I have spoken with the new owners several times since I sold them my smaller sauna. They use it regularly, love it, and have experienced no problems with it. When my new sauna arrived, I noticed that it had been damaged in transit. I informed Clearlight Sauna of the problem and they were very concerned. They asked me to send them photographs of the damage. The photos made it pretty clear that the damage was minor and purely cosmetic, detracting from the appearance of the new sauna, but not affecting the function or safety of the sauna. It was also clear that the damage had been caused solely because someone had not properly packed the sauna for shipment, by allowing pieces to make contact with each other that shouldn't ever have been allowed to touch. Within one week of reporting the shipping damage, Clearlight offered me the choice of either them replacing the damaged parts (with them paying for all shipping) or a $480 discount on the price of the sauna. I was, frankly, overwhelmed at their very fair and generous offer, which I accepted. A week later, I received a check from Clearlight. I'm writing this comment, because my actual experience as a Clearlight Sauna customer is nothing like what I've read in some of the reviews accusing them of corruption, lying to customers, and making substandard products. Over the past four years as a Clearlight customer I have observed absolutely none of these derogatory things. In fact, Clearlight had the opportunity to rip me off when I received a damaged product, but they didn't. They treated me very fairly, offered me a much larger settlement than I would have asked for, and settled the matter quickly. I would have absolutely no problem recommending a Clearlight Sauna to any of my friends and family, as Clearlight has been extremely honest and professional in all my dealings with them. read more

After a year of researching sauna options I chose Clearlight because of their affordability and favorable reviews. From my first contact with the company for pricing to delivery and installation, the process was simple and the customer service provided by David and Candace was superb. I did not have any of the problems those with negative posts expressed. The unit heats up quickly (possibly aided by the Florida climate) and everything from the lighting to CD player worked properly. I only gave 4 stars because I only had one session in the sauna....will post another review in a year with 5 stars if everything continues to work as promised. I ordered the CE-2 and the unit is more attactive "in person" than the photos show. read more

I have had 4 Clearlight Infrared Saunas here at Powerhouse Gym in Santa Rosa, CA. for several years. My members have raved about the sauna's healing ability for soft tissue, weightloss and rejuvination qualities. Furthermore Raleigh Duncan has shown that his company values his customers with prompt service and repair. Unfortunately, in a public setting people can be very destructive, but anything that we needed to have repaired, was repaired quickly and thoroughly. In a world of people who don't stand behind their products, I must say Clearlight has never failed us. I'd love to get a unit for my home! read more

"I guess that I am unique as I had never really had any health problems. I was really looking for a way to improve my mood and my overall well being. I have always had that general tired feeling and have always looked at ways to be more awake. Ever since I received my infrared sauna I have seen a drastic improvement in my mood and how I feel.The one thing that you don't really see before you actually get in an infrared sauna is how well you sleep. The sauna gives you that great physical exhaustion feeling that I love. Because of this I get out of bed early and get right out of bed in the morning. I have great energy level and have lost the extreme tired feeling that I always had. I have never felt so good." read more

I purchased a Clearlight infarred sauna several years ago. My husband and I have used the unit several times per week ever since, and have been very pleased. however, a few months ago it stopped working. I contacted Sauna Works. (As I understand it, Sauna works acquired Clearlight a few years ago) They listened and walked me through some diagnostics, and then sent me all of the parts I would need - they totally stood behind the warranty and were easy to deal with. (I was actually shocked at how easy they were to deal with). They offered to send out an electrician, but I was able to make the repairs myself. The sauna is back up and running better than ever, and I expect many more years of worry-free use. I would definitely recommend this product and company to my friends and family. read more

About a year ago, I purchased a Clearlight Sauna. I had read of the health benefits, the EMF issues, etc. and chose Clearlight for very well-researched and specific reasons. Everyone I talked to at Clearlight was helpful--before and AFTER I got the sauna delivered. I was immediately delighted with the appearance and function of the sauna, but being of a science background, wanted to hold my review till I had had ample time to make my own observations. I must say, the claims made for sauna benefits have been fully substantiated by my experience. My husband and I were in an auto accident about a month after getting the sauna. On icy roads, we met with an unyielding utility pole at about 35 mph. By the time the police report, ambulance ride, doctor visits, x-rays, etc were over and we had been fetched safely home by our daughter, I was chilled to the bone and so sore I couldn't bend down to pick up the pet's dishes. I hobbled gratefully to the sauna which gave me enough relief in one sitting to be able to sleep and function the next day. That was not the last time it helped with emergency issues....but more importantly, I have found that a few sauna sessions over consecutive days consistently banishes the stiffness in my knees (I am 54 with a long family history of arthritis on both sides). I also feel the difference in body size, vitality, skin tone, and other benefits. However, my favorite aspect of using this sauna, is that with the right cd in the sound system, I very quickly start adding the benefits of deep meditation. There is something about being in a small, cozy place where I know I will not be interrupted that makes reaching a deep level of meditation much easier. My criteria for whether a product was "worth it" or not is: if I were given the choice months or years later to get my money back or keep the product, and I would still rather have the product than the money I paid for it--than yes, it was "worth it". I would not trade having this sauna for twice the money I spent on it! Sharron Gough read more

I was promised that the Clearlight sauna I bought was made in the USA and it had low EMF. I spoke to Bruce who bashed several other companies, telling me they were gimmicky and untruthful. Once he convinced me to buy, I got the sauna and it didn't work. I couldn't get anyone to return my calls or fix the two heaters that never worked. I am trying to sell this piece of junk on craigslist and I really needed to detoxify from lymes so I ordered a solo sauna from sunlight saunas and it's been awesome which I wait to get rid of my clearlight piece of crap. I would heavily warn other clients to stay away from this sauna company, they are full of lies and they are poor quality and their customer service is non existent. read more

Purchased and assembled a clearlight sanctuary y full spectrum sauna. Worked with sonni kincade... Just wanted to say thank you. He's a true professional and working with sonni made my choice in saunas easy. Many choices on the market but just one call to sonni it was a done deal. He knows the product.. And what's on the market, answering all my questions in detail. I did my research also and sonni gave me accurate straight answers. Sonni continually checked on the progress of the deal .. Customer service is excellent. The shipping Dept is equally as helpful. They we cooperative and kept me informed at every step. Folks sonni is straight shooter, and the company is excellent. Support is great and the product...The sauna has lived up to its reputation as the best on the market. !!! You want a great sauna at a fair price call sonni. I couldn't be happier. Sempe fi read more