Incredible customer service I could not be more grateful and happier with my experience with this…read morecompany!

BEST SERVICE IN TOWN! I needed a new windshield and my…read moreinsurance wouldn't cover it. They ordered special parts and had me out the door and ready to roll 3 days later. Service was friendly, professional, and their prices can't be beat! I will be recommending them to all family and friends.

Good dude. Kenny repaired my window and did a brilliant job! He was transparent about the cost,…read morerepair options and what gives the repair longevity. I messaged him 2 hours before he promptly came to my house to repair the window of my car and he was done in 20 minutes. He was nice enough to look for the most practical and affordable pieces for repair so he will be coming back to finish the job.

I'd been having trouble getting anybody to call me back so I thought I'd try Yelp…read more Ken responded super fast to my initial request and set up a next day appt. I was paying cash and he ended up being $45 less than anyone else. He was very courteous and nice to talk to. He explained about not going through the car wash for 4 days.

I have a 2001 Lexus and this winter while driving on 97 a rock cracked my front windshield. I tried…read moreto contact chip and the phone went to voicemail and told me the voice mailbox was full. I sent a message through yelp and got a response the next day that it would be $350. He then said that before proceeding he would have to inspect the vehicle because it was over 20 years old and asked for my address, so I gave it to him. Four days later he tells me he can't do it because it wasn't a running vehicle. Funny enough I was driving the vehicle back from the store when I got the text. It has been 5 days of run around and poor communication and now I am back to square one to find someone to replace my cracked window. Chips mobile Glass Repair was a giant waste of my time. REPLY to his response: I contacted you about a 2001 Lexus. I gave you my phone number! My most charitable guess is that you came to my house when I wasn't home, without contacting me first, and saw a 1982 Toyota Land Cruiser project sitting by my shop and somehow could not tell the difference between the two cars and still wouldn't call or ask any questions. If you answered your phone or called anyone back this could have been sorted out in 2 minutes! This has been a ridiculously frustrating experience and very unprofessional behavior. I called him to sort it out and he cussed and yelled at me and wouldn't listen to a thing I said. This was shockingly horrible behavior.

There are some fantastic auto glass businesses in Bend but this is very convenient if you want…read moresomeone for chip repair to show up on time, do a solid job and do the repair in your driveway. Nice gentleman too...

Chris and Casey are great guys. I was in need of a chip repair this morning and they were super…read morehelpful and responsive. Price was reasonable as well. I would definitely use them again.

I do not recommend Rimrock Auto Glass in Redmond, OR. Took…read moremy car there to replace my windshield and when I got my car back my windshield wiper blades no longer worked. After having to take my car to a legitimate autoshop, I was informed the idiot put the windshield wiper arms on the wrong side which blew both motors. Would they cover the total cost of the labor and equipment I had pay? Nope. Just want I needed with a newborn.

I'm sorry to say this, but it needs to be said. We took the car in to have the windshield replaced…read moreand the job was done incorrectly. The frame around the glass was put back improperly and the back end was flapping around and there are gaps in the front. Very unhappy all around

My sons car needed the windshield replaced. So I called to have Mike's replace it. After I picked…read moreit up and took it home, my son noticed the molding/trim was not put back in properly. I called and left a message to let them know, but I never received a call back and my son had to leave to go back to base. Very disappointing

They were so easy to work with. Gave me a great Price,…read moreshowed up on time and got my car done quickly.

My husband and I both had chips in our windhshields from a local road repair issue. The Deschutes…read moreCountry Risk Management office referred us to two auto glass companies, where one company never picked up their phone, and the other company was Auto Glass Pros who promptly picked up my phone call, scheduled a meet the same week, successfully repaired my husband's windshield chips onsite, and recommended to replace the windshield for my car due to extensive cracks and deep chip issues. We had an exceptional experience with Dylan from Auto Glass Pros and will recommend his professional assistance in the future.

Nothing but good things to say here…read more - Timely, both in showing up and in scheduling an appointment. - Professional competence. I'm not a 'glass man' but I know something of cars and being an engineer, I have an idea how a lot of things work and how they show be repaired. - Courtesy. Anyone who puts up with my hovering gets top marks. (I do try to stay out of the way.) This was an insurance windshield replacement, so I can't speak to their prices but the fact that they're the company USAA uses in Bend speaks volumes. Recommended.

Excellent customer service. Quik, affordable and reliable. Rock hit our windshield and they were…read morethere to fix the rock chip. No charge. Arrived when they said they would and perfect when they were done.

I wish I could give this "company" zero stars as they couldn't even bother to show up for the…read moreappointment they set up. Doors closed, nothing on the window aside from hours stating they should have been there an hour prior. Another gentleman, sitting and waiting in his car for them as well. I wonder how many people have waited for them like this to never have work done. Go literally anywhere else.

Awesome technicians, very satisfied with all the workers, including the office staff; performance…read moreand the installation was flawless. It was nice to drive up and get my stereo needs met, I was given the option of, "wait now, and get squeezed in after current customer, or make an appointment to come back the next day. It was nice to see that they have such flexibility with their customers. I will definately recommend this shop to my friends and family.