Chad at River city auto was so nice & explained what was wrong with my car well. Was fixed in a…read moretimely manner- great costumer service.

This is the most honest and solid shop around GR, they will fix anything and do it with a smile…read more Don't listen to the guy who gave them one star, he's prolly just a negative person and is taking bad luck out on some genuinely nice guys. They also have 20 dollar oil changes and give you coffee when you stop in. Have never been so confident in an auto shop. Their lit is always full and they always manage to get the job done quickly.

My car broke down a few miles from AJ's (2012 Jeep Patriot). Andy diagnosed and fixed the problem…read morethe next day. He also fixed an issue I was having with the traction control. Great service and affordable!

One star is giving them too much credit…read more I am extremely disappointed with my experience at AJ's Automotive. My 2019 Ford F-150 was in their shop for 21 days. Throughout the process, communication was frustrating, and instead of feeling like a valued customer, I was made to feel like an inconvenience. At one point, the owner even suggested that my truck remaining at the shop was preventing them from servicing other customers, despite the fact that the vehicle was there because it had not yet been properly repaired. After paying approximately $4,000 for repairs that included replacement of the camshaft, VVT sprocket, timing components, and related work, I drove the truck home and immediately experienced a significant coolant leak. The following day, I had the vehicle inspected elsewhere and was informed that a hose clamp appeared to have never been installed, despite AJ's invoice indicating these components had been removed and reinstalled. This allowed coolant to escape and spray throughout the engine compartment, ultimately causing my truck to overheat. Since then, the situation has only become worse. I have now had the truck inspected by two separate independent repair facilities. Most recently, Keweenaw Auto informed me that while replacing the VVT solenoids, they discovered numerous additional concerns with the work previously performed. They found multiple stripped components, evidence of coolant leaking throughout the engine compartment, corrosion caused by the coolant leak, and other issues that should not have been present following a major repair. Their technician told me the truck should not have been driven in the condition it was in. I am now facing an additional repair bill of approximately $1,500 simply to correct these newly discovered issues before any further diagnosis can even continue. This is on top of the nearly $4,000 I already paid AJ's Automotive. What has been equally disappointing is the complete lack of accountability. During conversations about these issues, AJ acknowledged that their mechanic had been extremely busy and stated that "mistakes can be made." Despite that acknowledgment, they have continued to dispute the findings of multiple independent repair facilities. Since picking up my truck from AJ's Automotive, two separate mechanics have identified serious problems they believe originated from or were discovered because of the original repair. Rather than showing a willingness to investigate or make things right, AJ's has repeatedly insisted that everyone else is wrong and that their work was not the cause. As a customer, I trusted that my vehicle would be repaired correctly and that if something went wrong, the shop would stand behind its work. Instead, I have spent weeks without reliable transportation, incurred thousands of dollars in additional expenses, and endured the stress of watching my truck's condition deteriorate while trying to determine what happened. I did not want to leave this review. I simply wanted my truck repaired correctly. Instead, I have had to seek multiple independent opinions because new problems have continued to surface after AJ's repair. I sincerely hope AJ's Automotive chooses to take responsibility for its workmanship and works toward a fair resolution. This review reflects my personal experience and the information provided to me by the independent automotive professionals who inspected my vehicle after it left AJ's Automotive.

DO NOT GO HERE!! As a women, I was swindled by Luke. Told me I needed services that were not…read morenecessary. Had my truck checked out by another mechanic and everything Luke told me was untrue. He wouldn't let me take my car, stated it was unsafe, forced me into service. Now days later I am still having issues . I paid almost $800.oo to still have issues.

This repair shop is a wonderful small business. Luke was so kind and willing to fix my car and at a…read moreprice that I think was incredibly fair. If you like to support small businesses and are looking for friendly service, definitely come to this auto shop! He fixed my car quickly, given what was wrong with it, and Luke knows how to identify the problem with a car; he's very knowledgeable in his line of work. I am a student at Grand Valley, and he even offered to drive me to the bus stop so I could get back to campus. His kindness goes a long way--enough for me to write a positive review! Take your business here if you're looking for the quality and service of a small town auto repair shop. :)

I scheduled an appointment to get all my brakes fixed, after dropping off my car, Dough called…read moresaying I only needed my front brakes down which lowered my quote a ton! The fact they took the time to call and tell me I only needed one set done and not all and they didnt just do them all as I had scheduled shows they truly care about the people and not the cost of things. Especially in this time with Covid I am very grateful for the speedy scheduling and fixing! 10/10 would recommend

had a leak in my power steering pump on the back up ride. called banka's and fortunately they were…read moreat least able to take a look that same day. and because it was something so simple, the gentleman just fixed it on the spot for a very good price. grateful to say the least.

My go to place for when "going" isn't possible!!…read more Wonderful wonderful service! I so appreciate them!! Was done ahead of schedule perfectly and detailed my car too. What a beautiful surprise !! Thanks again Riverbend!! 5 Stars!!

Our car was damaged by a deer when I was coming home from visiting my wife in the hospital. Our…read moreinsurance company recommended Riverbend Auto and boy are we glad they did! From the first call to us picking it up when the repair was done, everything was done with courtesy, reliability, and fantastic communication skills. Both Kim and David were easy to work with, keeping us updated on the progress, providing us a loaner vehicle and since it's our only vehicle, they made sure we got our repairs done in a very timely manner. We will recommend them to anyone we know who needs their skills and service. Thank you, Riverbend Auto, The Hamlets

I really appreciate the helpfulness of all the folks that work here and have had several very…read morepositive experiences. I will continue to bring my car here for future services and I also purchased a used car at this dealership and would again. They are honest, helpful and experienced mechanics.

Can't say enough good things about Perrin and especially John. They took great care of my…read moredaughter's car... fair, honest and trustworthy. Highly recommend

They replaced the door on my BMW X4 while doing bodywork. The inside upper door panel they used was…read moreextremely worn, and was not my original door panel. I will never go back.

I wouldn't suggest any other body shop. I have had my cars to Rodenhouse Body Shop several times…read more Vaughn & Patty, the owners are so easy to work with, very professional. Very easy to set up an appointment to get my car in by appointment. Much more reasonable price than bringing my car to the dealership.