Laurie and the team are professional and helpful throughout the process. 100% recommend this place…read moreto anyone looking for their glass needs.

Danny was very helpful throughout the whole process of getting my windshield replaced for my 2025…read moreKia Telluride Helped with getting the correct glass for my vehicle so it is like new again

DO NOT RECOMMEND. This shop tried to swindle me out of $150+ claiming my truck had a feature i KNEW…read moreit did not have. Quoted me a cheap price on the phone and then get there and the lady switched up my words and what she said on the phone. Textbook BAIT & SWITCH move. STAY AWAY

Had a terrible experience with Coffman in regards to trying to work with them to replace the seat…read morecovers for my classic mustang. At minimum: poor workmanship, zero communication, so disorganized, very expensive, no effort to try to meet my expectations-just excuses. They simply didn't care. Have to have everything redone as a result. It was the type of nightmare you hope you only read about and never would want to happen to you or anyone else. Will be filing a complaint with the Better Business Bureau. Sharing all this so no one else will have to go through what I did.

I backed into a truck's bumper (stainless steel) with my plastic Toyota bumper and I had a big dent…read moreand the bumper was hanging. I stopped at Car and Collision and the manager was so kind. He took my car into the garage and worked a small miracle on my car. The dent was gone and the bumper was reattached. We have gone to this place for over 40 years and have always gotten great service, but with new owners now, I was not sure. They are definitely keeping up the great work that Jim started. They were kind, respectful and so willing to help. I would recommend this place to anyone who admires good service with a smile. Thank you again for your kindness. I will be back. Cathy Mulder

Jim, the person that does estimates at Burton Heights Auto Body will promise to do things and then…read morenot follow through. I had an insurance claim that needed attention. Jim gave me an estimate a few months ago for additional minor repairs along with a complete paint job. When it came time to do the work, Jim then increased the price dramatically. He then promised to raise the vehicle on a lift when it was in the shop to give me a more accurate estimate. That new estimate never happened as Jim said parts were not available. I checked online as soon as I returned home and found several sources for parts. I also asked for an alignment while my vehicle was in the shop. Jim told me that someone crawled underneath the car and said it did not need an alignment. That is not how you check alignment. Really, If the vehicle pulls to the left or right then it is alignment related. The vehicle was never raised on a hoist nor put on an alignment rack. I let Burton Heights Auto Body repair my vehicle and was not satisfied with the service, nor the deceit and unkept promises. I have referred many people to this establishment in the past making the company many thousands of dollars. That does not include the thousands that I have spent. Yet, when I had to go through the process all Jim cared about was the insurance check and not making the customer happy by meeting the requirements and promises that he made to me. Deceit is not good business... NO MORE REFFERALS!

Great family business to support because they're good people, with have great customer service, and…read morethey always do top-notch work. Prior to my car being side-swiped while parked, I had some streaking from a product I paid for, which had paint warranty, and my white car was not looking as good as the day I bought it 4 years ago. Once the damage was repaired and it was time to get my car, and they had went above and beyond and buffed out all the streaking on the opposite side of the damage, and even re-painted my front bumper. My car looks better than it did before someone side-swiped me. Thank you very much, Team Roadenhouse!

They replaced the door on my BMW X4 while doing bodywork. The inside upper door panel they used was…read moreextremely worn, and was not my original door panel. I will never go back.

Great experience. They were responsive, quick, and willing to work on my Tesla. I would use them…read moreover Safelite any day.

I'm an Uber-driver, and I got into a fender-bender in February (I actually had a rider in my car!…read more Everyone was ok). I did have some front end bodywork that needed to be done. At first, I didn't think it was too bad, but then I failed the Uber inspection (and I couldn't work ) and then I noticed some other things wrong, like the headlights were off and out of line, and the air conditioning didn't work, something that I didn't realize was wrong because it was cold outside. So we got three quotes from different places, one of them was Bob's collision. The two others were cheaper, it's true, but Bob's was the most detailed. They thought of everything. They thought of lightbulbs, they thought about how far back the radiator got pushed, they thought about the air conditioner, and they thought about all the sensors. They didn't just think about how the front of the car would look. We chose Bob's collision because we knew they would do the best job, and they did. They worked with our insurance company, and there was absolutely no stress. When we got back the car, it was like it was brand new. We are so happy with how it turned out. We would go there again for any kind of body work that needed to be done. Thanks Bob's collision!

The body work at Bobs is unmatched. We were rear ended in our vehicle and we waited 4 months to…read moreget in to bobs based off their online reviews. We were hesitant with the timeline at first but they are worth the wait. My wife and I work in Grand Rapids and have heard too many horror stories from co workers about sub par body work in the area. The waiting list at Bobs is all of the proof you need if you want your vehicle repaired right the first time! My wife even said that her car looked better than the day we bought it new!

Today was an oil change and tire rotation , very attentive and helpful staff , in and out in under…read morean hour with a full inspection. I previously purchased my tires here as well , I find them to be well priced , andhelpful while caring about their customers

Had my vehicle in for brakes (master, lines, a full job), however when it was returned to me my…read moresteering wheel radio controls, cruise control buttons, horn, everything - had stopped working. I went back to the shop for two more repair items on the same vehicle and brought attention to the issue. When made aware, the shop response was "how can you prove we did that" and said that they would conduct a diagnostic, however when it would be revealed that they didn't do it, I would be responsible for the labor costs. Rather than accept the two repair jobs I had brought to the shop, and rather than offer to help with some diagnostics in the wake of accusations questioning the shop's integrity, I got argued with by 3 employees in the lobby. Mind you, I never once raised my voice, lost my temper, or anything undignified like that. We're not lying, you are. That's what I've come to understand of the shop. That - and all vehicles I've had enter the shop leave with new issues. The two techs that worked on my vehicle are no longer there, either, so doesn't seem like they can keep a consistent trained wrench under their employ. HUGE lack of confidence in this shop techs, and less in the management. Regardless of what the break and fix is - as a manager I would be embarrassed to see my staff address clients that way. The only correct way to stand behind your work is to prove it is quality, not calling your customers liars when your integrity is questioned.

I took my Honda Accord to Bob's. I thought my transmission was out and he agreed totally lied and…read moretried to charge me 1400 only to find out it was the CV axle if you're gonna deal with him make sure you get a second opinion his first one was definitely not true

i was referred to Bob by a local dealership. The guy said Bob was the person to go to. Bob took…read moregreat care of me and was looking for my best interest. He went out of his way to get answers to the problem. He went so above and beyond for me I would recommend him to everyone! Thank you Bob!