Staff was very helpful and informative during my visit for windshield replacement and new wiper…read moreinstallation. I would recommend this place!

Will never use this company again. Impossible to contact the actual facility where the work is…read morebeing done. Told by a call center representative that they don't answer phones at any of their locations due to the fact that they are busy working on cars. Unacceptable.

I called Thursday morning to get an estimate and availability. They were able to get my insurance…read moreon the phone with us, figure out the deductible/policy, and schedule me for the following day. For them to come to me (HUGE BONUS), have it fixed in an hour or so, for $50= WIN. Ted- the service tech that came out- was super nice and did a great job. Highly recommend and would use them again!

The person who measured for my window was very nice and so were the office staff. However the…read moreinstaller was extremely rude, and didn't say hi or say who he was when he rang my doorbell. He didn't smile ONCE the entire time he was working on the window. He also took out the broken window FIRST and then went and assembled the replacement which took him over THIRTY MINUTES with a huge gaping hole in my room for all the mosquitos and flies to come in! He should have had the new window READY TO GO--BEFORE---he took the damaged one out! That is a no-brainer! He told me to "have a nice day" WITHOUT a smile as he left and gave me a dirty look! Talk about ungenuine! I suppose he didn't like my "Nevertrumper" bumper stickers on my car and the fact I was watching MSNBC talking about tRump trying to squelch the investigation into his good buddy and pedophile Epstein! Are good employees that hard to find?

Amazing service! A few months ago I cracked my windshield by punching a spider that was…read moreinside(stupid, I know, but I hate spiders). That left a crack on my windshield that ended up increasing in size over time. After calling various business around Grand Rapids for repair quotes, I decided on Orion since it was the cheapest. I had an appointment the next morning and they got to work on my car straight away. It was a 2 hour wait, one hour to install and another to let the adhesive dry. I had to leave the black tape on for 3 days. I paid $230 flat to replace my entire my entire windshield for a new one. I definitely will be returning if more spiders show up in my car!

They came to my house the next day! Only cost a total of $286, way cheaper than I was expecting…read more The guy was friendly and had everything done in under an hour.

I have had two windshields replaced here. They took care of the insurance claim and then did a…read moregreat and quick job replacing the glass. I had the work done at their store, but they do replacements where they come to you, also. They handle all types of glass and mirrors and have a nice show room. Nice people to deal with. We kept premises with lots of parking outside. I recommend them.

Had them install shower glass for my steam room that I renovated myself. Price and communication…read morewere good and the guy that came to measure and install seemed to know his stuff. People were friendly and customer service was good. However, their attention to detail seems to be lacking on a $2000 install. They stripped the head out of one of the screws on the shower hinge and I had to call them to come back and fix it. Additionally (and worst of all) they installed the shower door 1" crooked so it doesn't run down the entire center of the shower curb, it can't really be moved now since there will be holes in the tile (titles are 4'x2' and not cheap or easy to replace). I never noticed this flaw till about a month later while having a shower... lesson learnt I suppose.

Mark took care of my car, he did an amazing job. There was a big dent in the side and we were told…read moreit wasn't able to be fixed at previous shops, but he fixed it without asking him too!

Wish I could comment on the work that they did, but the insurance totaled the car. I can comment on…read morehow helpful they were. They were quick to get the quote into the insurance company. It took the insurance company forever to get back with them. I checked in at one point and they were surprised that I had not heard from insurance. They told me, without telling me directly, that needed to contact my company. Who knows how much longer I would have waited if they didn't let me kind of know what was going on.

Had windshield replaced today. They worked very hard to get a new OEM windshield from the dealer…read more These days, many windshields are hard to find. They got the job done and worked directly with our insurance. Thank you!

Quick, convenient, friendly. Hopefully won't have another chip in my windshield but if I do, I'll…read morecome back!

In over 3 decades of driving, I have had more than my share of damage to various windshields. I had…read morehad to either repair or replace my windshield at least 4 times on various cars. My most recent episode involved a chip that quickly became an 18 inch crack. I called my insurance company when I got home and they recommended a few different places to repair it. I easily ruled out the last place I went to because of a less-than-stellar experience and opted to try Safelite. Needless to say, I'm glad I did. Obviously, my windshield could not be repaired this time, so I would need a full replacement. They collected the necessary information and told me they could actually come out to my place and replace the windshield in my driveway. They also told me exactly how much it was going to cost ahead of time. They were careful to collect the necessary information about my windshield so they actually brought out the one I needed (the last place I went to didn't do this and when they came out, they could not complete the work and we had to reschedule...) Safelite sent me a couple of emails confirming my order and the time of the scheduled replacement. They also sent me an email with a photo of the technician who was coming out to replace it so there would be no surprises. On the day of the scheduled repair, my time was pretty tight as I had a couple of unforeseen things come up. The Safelite tech called me that morning to confirm the appointment and when I explained what my day looked like, he offered to rearrange his so I could be accommodated. He then showed up when he said he would and promptly got to work. I was very happy with the work and my insurance covered all but a nominal deductible. I hope I never have to deal with a damaged windshield again, but if I do, I am going to call these guys.

My $415 windshield lasted a month and a half. Safelite refuses to do anything about it. I'll not…read morebe using them again.

Laurie and the team are professional and helpful throughout the process. 100% recommend this place…read moreto anyone looking for their glass needs.

Danny was very helpful throughout the whole process of getting my windshield replaced for my 2025…read moreKia Telluride Helped with getting the correct glass for my vehicle so it is like new again

Brian and his team are true professionals! Very responsive, courteous and perform quality work in a…read moretimely manner. I'd very much recommend them to anyone.

They did a great job on my car and provided excellent customer service. I would highly recommend!read more