My experience with Henco Plumbing has been great! I called them about 2 years ago to clear a…read moreclogged pipe and install a new toilet and had a very satisfying experience (see my previous review), so when we had yet another clog, I called them again. Our plumbing tech, Drew Smith, cleared the clog but found that the sewer line was deteriorating. He conferred with his manager at length to determine the best options available for me. We decided to do the least invasive fix, one that would avoid having to tear up my basement, ( which we use as additional living space), to get to the pipe. Expensive? Yes, but it's the sewer pipe folks - not something we can do without. Henco staff worked with me on the financing and I approved an epoxy coating for the existing pipe. Scott Printz Phil Skaggs, (the expert installers), came out and dug up the back yard to expose the pipe, descaled it and ran the camera to prep for the epoxy. No can do - pipe is in such bad shape that epoxy would be a very expensive, useless option. They immediately notified Henco management & Drew. Drew came back out on Monday with possible options. He'd shared ALL the info & videos provided by Scott & Phil with management, as well as my concerns about cost. It's now Thursday and Scott & Phil are back to insert a special liner (actually a pipe within the existing pipe) that will, to all intents & purposes replace the old pipe without having to dig up my basement & pierce the foundation. This is still an expensive option, but considerably less money than tearing up the basement. Bottom line, these folks have been personable, efficient, and have produced the results they promised. I highly recommend Henco for your plumbing needs!

The work, when completed correctly, is good, but their communication sucks…read more We had the opportunity to buy into their annual plan for a fraction of its retail value. It's normally $250 and they gave it to us for our first year for $50. This all started when we needed duct cleaning and contacted them about duct cleaning and as part of a welcome to Henco, we got that maintenance plan at 20% of what the retail value is listed as. Unfortunately, the only thing that has been hitch. Free was the duct cleaning that we had done originally but everything else along the way has been some of the shittiest communication I've ever run into. The second job that we had done is that we had our hot water heater replaced, and here's where the communication stuff started to faulter. The plumber showed up with the wrong hot water heater. They had to go get another hot water heater, and while they got the other hot water heater in a decent timeframe because they found one locally, the idea that they didn't measure for the space before they showed up to the house is absolutely ridiculous. Then we had an HVAC order to where we were getting an air handler completely replaced because when the guys came out and cleaned it, they didn't tell us about a ball bearing in the fan that was going bad and when they completed that cleaning job, the AC failed. This was unfortunately on the hottest weekend of the year so far and so we went an entire weekend without air-conditioning. So when we finally got this scheduled for the air handler to be replaced, it was supposed to replace both the fan and the condenser unit per multiple conversations on site about that. Both are bad. Along the ways of getting this complete was a myriad of poor communication scheduling screw ups and miss quoted product lines which caused our expectations to be reset. At this point with everything included, we spent well over $15,000 with these guys and the communication is absolutely some of the worst communication I've ever experienced with a professional service company.

The plumber was friendly and on time. He got he job done & no more clogged toilet. The price was…read morereasonable.

i have been debating a response to your quote of $3,400 for a water heater purchase and replacement…read moreat my 93 yo fathers home in vancouver which you never inspected prior to quote. Here tiz. I contacted two other well established plumbers in clark county regarding the water heater replacement and installation. The results were: one was $1,200.00 cheaper and one was $750.00 cheaper. I get stuck on this disparity and even get angry. Then I remember the $598.00 you charged us to unclog a kitchen drain at my 93 yo fathers house recently..... for a senior citizen, a veteran, not to mention my repeat customer business for 4 years. Sorry, just not comfortable with this type of treatment in this economy. I have chosen one of the other two plumbers as my go to professional. I do not wish you luck as I do not want others to be treated in this way. Goodbye.

I had a question about our dishwasher overflow leaking down the sink. The consultation was very…read morethorough. The technician, in fact, recommended no service needed - which speaks to the honesty of his expertise versus trying to make you pay. Highly recommend!

these guys are absolutely amazing they go above and beyond and are super sharp on plumbing needs,…read morehelped us with multiple houses definitely can't say enough good things super reliable and reasonable pricing

I'm still 'wowed ' by this company! I can see why this company gets five star reviews. Fast…read moreresponse time on my issue. They arrived quickly to remove and replace my leaking toilet. Kell and his helper were truly Pros at their trade. Very courteous as well. I've just jettisoned my trove of other plumber's cards. Only need one now.

From start to finish Kell, and Ravim were knowledgeable, professional, and more than willing to…read moreanswer questions. I purchased a Toto G450 toilet/bidet and needed a tankless WH flushed, and they did a great job. I also had a leak on an outside bib which they fixed perfectly as well. The toilet works great, and the other items were done flawlessly. The prices were reasonable, and they were able to come out the next day. I definitely would hire Waterways again to do any plumbing work.

My water heater sprung a leak on Sunday and I went onto NW Natural's website to get a list of…read moreapproved vendors. Aaron from Express Water Heater Service called me on Sunday afternoon and was so kind to fit me in on his schedule for Monday! He understood that it's no fun to be without hot water. He installed a new and much better water heater - it works faster and is quieter. He was so efficient and helpful- he explained what was wrong with my old water heater and got my new one up and running in no time! He even took away the old one at no extra charge. I highly recommend Express Water Heater Service!!!

Aaron was amazing. Great service and honest which is hard to find these days. Without a doubt we…read morehighly recommend!

Ed is great. Communication was very professional, and he made extra effort to squeeze in my repair…read morejob as he is very busy.

Electrical problems sewer, and propane for heater This app…read moreis weird, but anyway we had an excellent experience, cost us a bit but we had major issues! So I did not feel bad instead I was happy to know everything is wired correctly He was very thorough, I saw him checking and rechecking connections. He had got a customer in me.

Alex did a great job replacing leaky flanges in both of our bathrooms, including one that drilled…read moreinto tile on slab foundation. He was on time, clear about what needed to be replaced and what it would cost, efficient, and reasonably priced. We'll be happy to call Go With the Flow again.

They got our money and we got nothing back…read more At first, their response was fast and Alex came out the next day. He couldn't identify the source of the leak w/out cutting the ceiling and he couldn't do that until after we got our asbestos test done, he said we could reschedule him free of charge. That sounded fine. Four days later, I called them back at their main number to reschedule: No voice mail greeting and no response. Called them a week later: Same thing In fairness, it was the holiday season, but if a company can't respond and can't make the effort to let their clients know when they will be off, then they're not a company we want to use