I've been working with this company for my residential shower glass installation and have unfortunately experienced ongoing issues over the past three weeks related to glass delivery and scheduling. Initially we were told installation would be in roughly 7-10 days, almost a month later shower glass is still not installed.
The first delay was due to the supplier being behind schedule. The second issue was that the glass arrived with a scratch, and the third time, only two of the three panels were delivered. These issues occurred over three separate weeks, resulting in a total delay of about 2-3 weeks for installation.
If these problems were truly supplier-related, I would strongly suggest the company consider working with a different supplier. However, what was most disappointing was the lack of communication. The owner consistently failed to provide timely updates--we had to reach out ourselves each time to find out what was happening. We adjusted our schedules multiple times to accommodate installation appointments, only to be informed 45 minutes before the most recent scheduled time that the glass wasn't available and the job would need to be rescheduled yet again.
Overall, the repeated delays and poor communication made this experience very frustrating. Better communication and more reliable supplier management would go a long way toward improving the customer experience. read more