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    Clean Pro Floor Systems

    5.0 (3 reviews)
    Closed 9:00 am - 7:00 pm

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    Response time

    10 minutes

    Response rate

    100%

    Services - Clean Pro Floor Systems

    Carpet cleaning

    Countertop refinishing

    Countertop repair

    12 More Services

    Countertop resurfacing

    Grout cleaning

    Grout recoloring

    Grout refinishing

    Re-grouting

    Grout sealing

    Grouting

    Rug cleaning

    Tile installation or replacement

    Tile refinishing or restoration

    Tile removal

    Upholstery cleaning

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    Thompson Stone and Marble - This is the finished product of my electric fireplace.  Thompsons did the granite mantel and it is perfect.  Highly recommend their service

    Thompson Stone and Marble

    (34 reviews)

    CONTINUED FROM PRIOR POST in reply to their comment on my post. First, they told me I am not the…read morecustomer and that my builder is. However, my builder never signed off on accepting the slabs. No, they called me to sign off on the slabs. They showed me one slab and said they are exactly the same. I'm not the professional; they are. What do I know about quartzite? He had me sign off on a design form. The design looked exactly like the pictures he showed me from the distributor. Then they added my builder's name right next to mine. The form says nothing about damage. Second, the ONLY option Thompson provided us to resolve the problem was for us to PAY THEM MORE MONEY!!! We would have to pay to remove it, cut it into pieces for our outdoor kitchen, and refabricate them. AND THEN, PAY FULL PRICE for a new slab, plus PAY FOR delivery and fabrication. WHERE ARE WE BEING COMPENSATED FOR DAMAGES AND INCONVENIENCE?? We would then have paid upwards of $30,000+ for countertops. ARE THEY OUT OF THEIR MINDS? For my aggravation and since I'm forced to live with damaged goods, I proposed that they should reimburse us HALF the cost of the ONE slab, and I would remove my truthful (negative) posts, and they would never hear from me again. Please note: Since they do not have a signature from the "CUSTOMER", a.k.a. my builder, they have no leg to stand on in court.

    @William Thompson - Your response is very sweet and innocent. Not at all like your phone…read moreconversations. You said, Get a lawyer and hung up. You made an appointment with us to see the workmanship installed and NEVER SHOWED UP! You sent a worker who had no authority to make decisions. Natural fissures do not extend all the way through the slab to the bottom. You are a liar. The resolution you offered was to BUY another slab and cut the damaged one to use for our outdoor kitchen, when you know damn well that you cannot use quartzite outdoors. Would we spend more money at an unethical, unreliable, and money-scamming business? Not a damn cent! My pool contractor went there to get us a slab for a spillover. He called us to show us pictures. I told Tommy that I would not buy another thing from Thompson, and he needed to look elsewhere. Rumor has it, you fabricate stone for Home Depot. I feel sorry for anyone who buys from Home Depot and uses your fabrication service. As for signing off on the slabs, your salesman called me personally to ask me to come see the stone. He showed me one slab that was in a narrow bin leaning up against my other slab, which weighed a ton and could not be moved. I was unable to see both slabs as you were hiding the cracked one. I was told that this one looks just like your other one. I signed off on an agreement stating that the slab design was the one I selected on AGM Imports Granite & Marble's website in Charleston. I did not sign off on anything that mentioned damage or imperfections, only about design. Once we move into our home, I will have more time to take you to small claims court, consumer affairs and the BBB. It's a shame, but I heard this company was very good years ago when the original owner was there. Word is getting around fast!

    Clean Pro Floor Systems - carpet_cleaning - Updated May 2026

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