So glad we chose Williams Carpet. From the minute we walked in the door, we felt welcomed. A family owned business with a wealth of knowledge. Unlike some big box stores, where employees are hard to find and not very knowledgeable. Our installation went great. The two man crew were neat, friendly and did a fantastic job. We felt so appreciated and that they genuinely wanted to help us. Our carpet is beautiful. Thank you Sandra and team. read more

Williams Carpet - Carpet and pad were replaced. It's so soft and cushioned. - Carpeting Near Me - North Myrtle Beach, South Carolina

I have edited my original post in order to emphasize the main issue. I hired this company to install luxury vinyl plank flooring at my second home in North Myrtle Beach, South Carolina. During the in-home measurement visit, I narrowed my choices to two products. I verbally selected Titan Genesis Restoration Pine which was encouraged by the gentleman taking in-home measurements, and that is what I expected to receive. He said this style was more durable, 100% waterproof, will not require replacing as soon as the other one, and it is trendier. On the written estimate, the document listed the Titan brand with a color name that does not exist in the Titan line. The color written on the estimate actually belongs to a different brand (Shaw Floorté), not Titan. Because of that mismatch, the floor that was ordered and installed was not the product I selected, and it did not match the brand/color combination on the paperwork, as that one does not exist. I was never called (my f/t residence is in NJ) to say the job was done, the balance of payment was not requested as told it would be, and pictures/video was not sent as promised. The owner/seller called me several weeks later, 2 weeks after I told her assistant that the wrong floor was installed, not to expect me to pay the balance, and no reason to have owner call me back. However, Sandra the owner did call me after an additional 2 wks after getting notice that I decided to dispute the 50% deposit I paid with Visa. Since she did not own up and correct her error, and maybe next summer I would have it redone by another merchant it wasn't fair for me to be out this deposit, then start again with another deposit elsewhere. Sandra said I can't keep the floor for free, but the current installed floor is of no use to them. It would be junked. And she was not offering to put down the correct floor at her expense in order to receive full payment originally expected. I get it. It becomes a higher financial loss for her. The interaction unfortunately became unpleasant. I was spoken to in a way that felt unprofessional. She was yelling at me, saying that I must be a rich lady keeping contractors' money, and that I am a nasty person. She was angry that I posted a review on Yelp; kept saying it repeatedly. She wanted me to shoulder 50% of the financial responsibility of her error. Once again, she did not offer to remove the floor and install the correct one. I wouldn't trust this merchant not to leave me without a floor; rip it out and not install correct one. I understand if we have an agreement to correct the error, she is obligated. But I don't want to have to go to court to prove she again did not fulfill her obligation. Had she called me before I flew back to SC 2 wks after the job was completed, admitted the error, and offered to immediately rip up and install correct floor I would certainly have said yes. I also would have halted them had they sent me pictures early in the installation. But her emotional responses to me and threatening me with a lawyer further seems retaliatory and in bad faith. My review is based solely on my personal experience with the product selection process, the documentation error, and the owner's response when I verbalized her error. I hope this information is helpful to future customers so they can double-check that the written brand and color match what they chose and to be on site for the job. Picture on the left is style I chose. Picture on right is style installed. I have additional pictures of the back with labels for brand and corresponding color. read more

Williams Carpet - Similar colors, different style. - Carpeting Near Me - North Myrtle Beach, South Carolina

great selection of carpets and flooring at reasonable prices. Staff is great to work with.

Thank you Sandra and Williams Carpet Team! You have done it again - Another incredible installation on our stairwell. Impeccable work by your Installers John and Rain. Highly recommendable these two men - in every aspect: Clean, fast and friendly! Olivia and Erwin read more

Williams Carpet - Carpeting Near Me - North Myrtle Beach, South Carolina

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Great service and quality products. It's great to support a family business that's been around so long.

Easy to work with and very accommodating. I will be buy carpet anytime I need it. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Williams carpet installed LVP flooring and carpet in the bedrooms in our condo at Prince Resort. We are very happy with the job they did and Sandra and Kevin were great to work with and did a great job. I highly recommend Williams Carpet. read more

A few years ago we had to have new flooring laid following a tornado. We went to Williams carpet in Ocean Isle. We were talked into purchasing LVP. I have never been sold on this flooring. I finally decided I just had to deal with it. Fast forward to today, one of the hallways flooring had started to ripple, we were on the process of selling our house so we went to talk to Mr Williams. Kevin Williams came out inspected the issue sent Travis out who made all the necessary repairs! While I am still not sold on LVP (I like a thicker floor) I am sold on Williams carpet. Mr Williams, Kevin Williams, and Travis were all amazing! They will be my go to when I need flooring. read more

Williams Carpet did a outstanding job completing the carpet job inside our home. The installation crew was superb in moving our furniture, and valuables. They worked with great skill, and displayed a very high degree of professionalism, and skill. The installation crew in all cases kept our home free of waste, and debris. We are so happy, and very satisfied that we did business with Williams Carpet. read more

Highly recommend this place for installation! We had 3 bedrooms plus the stairs. This was not a new place. They had to move all the furniture and put it back! They were flawless! 6 guys here from 12-4. read more

We had Williams Carpet come out and install 3 bedrooms of Mohawk Laminate where carpet was. Brian, Mason and Holden were on time, courteous, professional, sweet young men that moved all of the furniture, boxes, everything from three bedrooms on carpet to three bedrooms of laminate in about 5 hours!!! In the rain!!! They were awesome, the flooring is awesome and we could not be happier with how it all turned out. We were nervous because we didn't get a phone call on the day before letting us know what time they'd be coming, but after we got that worked out, it was like clock work. Ive included some photos. I hope you enjoy them as much as we do. These floors are gorgeous!! Great job all the way around! Very impressed and would refer anyone to them!! read more

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I have used Williams Carpet for years, and always got excellent service. I highly recommend them.

They did THE best job and it wasn't easy! They had to move all the furniture from 3 bedrooms! As this was not a new home so we had furniture in 3 bedrooms and all I can say is I recommend them as they were A plus read more

We had problems with our salesperson not calling us back. We spoke with the Ginger, the owner, and resolved the matter: Ginger apologized and scheduled the install. Her concern and action made it obvious to us that our treatment was not a reflection of her leadership. read more

I got hardwood flooring from Williams put in everywhere except the bedrooms and it was beautiful, the guys putting it in were professional, quick, and cleaned up after themselves. However, days later I noticed that my stove was not level with my counter. It is half an inch higher than the counter in the back and a quarter of an inch in the front. I called and asked if they could send someone over to level the stove and was told someone would get back to me. No one did. I went to the store and was told the installers would get back to me. They did not. My designer had picked out carpeting from there for my bedrooms but I will certainly go elsewhere where the customer service is better. read more

We just had CoreTec flooring installed in our condo and absolutely love it. I can't say enough for Kevin, Sandra and the install crew headed up by Chris. This company is top notch. Prices are competitive and the workmanship is fabulous. read more

Business advertises many rolls of carpet in stock but salesperson said nothing in stock to suit our needs. Didn't understand as we weren't picky and we're cost conscious. We picked out desired carpet for them to order, they came and measured and NEVER followed up with us about a final price. Two calls to them we're never returned. We were a small job yes but we gave them a 3 week window to install. I have never been treated so unprofessionally. I do not recommend you use this company. read more