We had a water leak at our Myrtle Beach home and called Restoration 1 of Horry County. Marcus and…read morehis team arrived within an hour, explained the entire water mitigation process, and immediately started drying out the affected areas. They documented everything, communicated with us throughout the project, and worked directly with our insurance company. The technicians were professional, courteous, and treated our home with care. Thanks to their quick response, we avoided additional damage and the repairs were completed faster than expected. If you need water damage restoration, flood cleanup, mold remediation, or emergency restoration services in the Myrtle Beach area, I highly recommend Restoration 1.

We experienced a leak from our upstairs bathroom, our plumber suggested Restoration 1. This turned…read moreout to be a great suggestion, they arrived quickly, explained everything and did exactly what they said they would. They even helped with or insurance company. Best company ever!

The fact that this location has been operating for decades locally here in the Myrtle Beach area is…read morea huge accomplishment on its own but it s not the reason I chose to do business with them. What the deciding factor was the fact that they are very community focused. I see them everywhere, from the festivals where they help dogs get adopted to the news in the morning helping animals and even recently I came across an article online about their Creating Hope program. They are helping disabled people in Horry and Georgetown Counties with living conditions and easing the everyday struggles healthy people take for granted. That is why they will always get my business, whether its a simple carpet cleaning, my office gets invaded by mold, the pipes freeze and burst this winter or my Christmas tree causes a huge house fire they will get my business because I will know that indirectly Im helping my community too! (PS I hope none of that stuff happens to me anytime soon haha)

So I resubmit this to the insurance company. Obviously the unit owners insurance company was NOT…read morehappy. Tge insurance adjuster contacts ServPro. I was then essentially accused of lying by the insurance adjuster of asking them to pad the price! Like what?!!! I had no idea what needed to be done to fix my issues nor did I have any affiliation with anyone at ServPro! The insurance adjuster reply to insurance company in regards to quotes Hi X, I was able to speak with Kelly at Serv Pro of Myrtle Beach today. We have been playing phone tag for more than two weeks. Kelly indicated that they are not aware of any estimate or scope for this address or claimant. They have not completed any scope of work at the loss location and have no service agreement with Lauren Meader or (2nd fl unit owner) Kelly also indicated that they would not stand behind any estimate provided by David Brothers or any bid lacking a service agreement. As we knew previously, the estimator, David Brothers is no longer working for Serv Pro. The contested items within the estimate provided by Mr. Brothers are abundant. The scope of work suggested is more in-line with damages from a CAT-3 water loss which would include contaminated water and the risk of possible organic growth. The water that caused this loss is from the supply line for the toilet in the unit above. The leak was from the supply line and never entered the toilet; furthermore, there is no reported sewage back-up. This would be a CAT-1 water loss with no contaminants. The incorrect scope continues with misidentified ceiling texture, over scoping of repairs and an unnecessary/exorbitant pack out. The estimate received from David Brothers reads more like a requested scope of work with instructions from the claimant." So thanks "KELLY" whoever you are. Accusing ME of influencing YOUR WORKERS? Holy hell...WHO is Kelly? And how can you not stand behind your own company estimates? AND there was never a question of it being Category 3 water. Keep in mind I had a 2nd estimate from Daniel Crosson at ServPro...a CURRENT employee and he copied like 6 people at ServPro! So I had an UPDATED estimate that was HIGHER than David Brothers. Servpro ignored any further requests or communication from the insurance company. I had to fight and prove scope of work and damage and basically say regardless of whatever the fuck drama is going on at ServPro their miscommunication and blatant lies and denials THEY PROVIDED UP TO DATE ESTIMATES! I DO EXIST! I sent screen shots of texts, phone call log, emails proving everything. Their inaccurate response and interaction with the insurance caused me added stress and arguments with the insurance company! To claim I dont exist yet I have quotes then to not stand behind them unless and until I sign a contract? That is so sketchy! I had other quotes from other contractors and it took months to argue my issues and get it settled with the insurance. For a top rated company, the behavior and treatment (with the exception of Daniel Crosson who was the only nice and comminicative one in the company) was DISGUSTING! Thank GOD for paper trails and my diligence and communication but to deal with this for 7 months was CRAZY! I did get my issues mitigated PROFESSIONALLY by Restoration 1 They were outstanding and did an impressive job. They communicated well. Worked clean. Came in less than they quoted me and were honest. They worked around my pets. Returned calls and were never RUDE. Very happy customer of them. Daniel Crosson if you see this, maybe switch companies! You deserve to work for better people. I do appreciate your help when we were in contact

They overcharged my insurance company the vanity that they put in my bathroom now has to be…read morerestored because it's falling apart. They tried to take me to court when I never got bills and I tried to explain to them I didn't want the work done and I didn't want them in my house I couldn't even use my bathroom when they put the fans in there the second time I had to call them.

We had catastrophic water damage at our home. I wasn't sure who to call, so my first instinct was…read moreto check with some of the larger well known restoration companies. I did not like the many negative reviews I was seeing, but thankfully I stumbled across Vigilant Restoration. They had stellar reviews so I decided to set up an appointment to have them come over. My first meeting was with Jeremy. He was very compassionate and understanding, concerning our situation. After speaking with him for 10 minutes I decided Vigilant was the Company for us! They handled EVERYTHING from dealing with the insurance company to being able to repair every single problem we stumbled across. Once we committed to letting Vigilant handle our repair, we met with Maria, Tim and owner Fred who reassured us they had the experience and knowledge to get us through this tough time and repair. We actually had to move out of our home for 3 months. I could tell they really cared, and it was more than just a "job" for them. Here is what you really need to know. Some of the repair was covered by insurance, however, much of it was not. We discovered things that had to be paid out of our pocket. Fred, the owner, sat and worked with us and tried to save us as much money as possible to lower our obligation. I was so impressed that he went over every detail and found a way to save us money. He did not have to do that. I was like, WOW, he really has OUR best interest in mind! All work was handled professionally and on time. And keep in mind, in this line of work, sometimes things come up that may slow the process down. Fred and the team were on it! And as picky and impatient as I am, I couldn't believe the hustle in these guys!! I certainly hope I won't need their services again anytime soon, but if you do, I can assure you these folks will get it handled better than anyone on the Beach!!! Thanks again to the Vigilant team!!!

Tara was excellent. I had devastating damage done to my home, but she pointed us in the right…read moredirection without wasting our time and money. She set my mind at ease and I greatly appreciate her customer and A&I.

didn't do their due diligence. After my flood, they wanted to patch and reuse dry wall ! Their…read moreestimate was low ....but it wouldn't have been done well . There was mold under the original dry wall ..... stay clear of this establishment in my humble opinion

A water pipe in my building burst. Belfore responded quickly and I have to say they did a good job…read morebecause over twenty units were affected. Well that's where the good job ended. About a week later I received a call from one of the supervisors who wanted to schedule some painters and since my carpet was damaged hearted me to pick out new flooring. I was leaving town so I gave him a spare key. Whoever he gave it to, lost it. He didn't take his name. Without my permission he changed my locks. The so called painters came in and obviously didn't prep the scene. There were droplets of white paint in numerous areas of my condo. There were paint smears on my entry door, the entry and exit door knob both the kitchen and bath faucets and some wood shutters. A wall clock was knocked off the wall and cracked. A print I had hanging up was knocked off the wall. The frame was cracked and the print ripped. My bedroon headboard had a paint smear. A black ottoman had white droplets. I can't believe that a so called professional company would hire such untrained workers. .

Please stay away from this company. I had them come out in February to do a small patch job, remove…read moretexture and paint the ceiling in a bedroom. A simple 1-2 day job I was told. Well over 1 week later they are finished and within 30 minutes after the painters left the entire ceiling starts peeling. I look at the patch work they did and it looks like a dent in the ceiling. I ended up having another contractor come in and finish.

Very honest and reliable, shows up when you need him to. He is a veteran so it makes me feel even…read morebetter about giving them my business. Honest and fair price.

From the owner: We are Myrtle Beach Roofers building high-quality roofing installs, water damage restoration, and…read moresmall jobs.