So I resubmit this to the insurance company. Obviously the unit owners insurance company was NOT happy. Tge insurance adjuster contacts ServPro. I was then essentially accused of lying by the insurance adjuster of asking them to pad the price! Like what?!!! I had no idea what needed to be done to fix my issues nor did I have any affiliation with anyone at ServPro! The insurance adjuster reply to insurance company in regards to quotes Hi X, I was able to speak with Kelly at Serv Pro of Myrtle Beach today. We have been playing phone tag for more than two weeks. Kelly indicated that they are not aware of any estimate or scope for this address or claimant. They have not completed any scope of work at the loss location and have no service agreement with Lauren Meader or (2nd fl unit owner) Kelly also indicated that they would not stand behind any estimate provided by David Brothers or any bid lacking a service agreement. As we knew previously, the estimator, David Brothers is no longer working for Serv Pro. The contested items within the estimate provided by Mr. Brothers are abundant. The scope of work suggested is more in-line with damages from a CAT-3 water loss which would include contaminated water and the risk of possible organic growth. The water that caused this loss is from the supply line for the toilet in the unit above. The leak was from the supply line and never entered the toilet; furthermore, there is no reported sewage back-up. This would be a CAT-1 water loss with no contaminants. The incorrect scope continues with misidentified ceiling texture, over scoping of repairs and an unnecessary/exorbitant pack out. The estimate received from David Brothers reads more like a requested scope of work with instructions from the claimant." So thanks "KELLY" whoever you are. Accusing ME of influencing YOUR WORKERS? Holy hell...WHO is Kelly? And how can you not stand behind your own company estimates? AND there was never a question of it being Category 3 water. Keep in mind I had a 2nd estimate from Daniel Crosson at ServPro...a CURRENT employee and he copied like 6 people at ServPro! So I had an UPDATED estimate that was HIGHER than David Brothers. Servpro ignored any further requests or communication from the insurance company. I had to fight and prove scope of work and damage and basically say regardless of whatever the fuck drama is going on at ServPro their miscommunication and blatant lies and denials THEY PROVIDED UP TO DATE ESTIMATES! I DO EXIST! I sent screen shots of texts, phone call log, emails proving everything. Their inaccurate response and interaction with the insurance caused me added stress and arguments with the insurance company! To claim I dont exist yet I have quotes then to not stand behind them unless and until I sign a contract? That is so sketchy! I had other quotes from other contractors and it took months to argue my issues and get it settled with the insurance. For a top rated company, the behavior and treatment (with the exception of Daniel Crosson who was the only nice and comminicative one in the company) was DISGUSTING! Thank GOD for paper trails and my diligence and communication but to deal with this for 7 months was CRAZY! I did get my issues mitigated PROFESSIONALLY by Restoration 1 They were outstanding and did an impressive job. They communicated well. Worked clean. Came in less than they quoted me and were honest. They worked around my pets. Returned calls and were never RUDE. Very happy customer of them. Daniel Crosson if you see this, maybe switch companies! You deserve to work for better people. I do appreciate your help when we were in contact read more

Jacob and Robert were great throughout the process of drying out a pipe leak and scrubbing the air for any mold spores. They were prompt to bring out the equipment and checked on it regularly throughout the time the equipment was in our home. I feel confident that the house is now dry and mold-free. The price was reasonable especially since we called and they were onsite within an hour. I would have expected an additional fee for an unscheduled immediate service call, but we just paid the basic rate. Highly recommend ServePro if you have any water damage that you need remediated. Mold is no joke in South Carolina, and ServePro is equipped to handle it. read more

Our rental condo suffered water damage due to a sprinkler broken in the unit above. ServPro came out, left 8 fans which ran for a few days. Came back to retrieve the fans and asked me to complete a survey. The co-owner who had been talking to them and the insurance company was not there at the time. I questioned what was done and they assured me everything was taken care of. The smell was so bad after they left, we called another company to clean, disinfect, and treat for mold - all of which should have been done by this company. I feel misled and was unaware of the everything that should have been done. We incurred another large expense because this company cut corners and didn't do sufficient work to remedy the situation. I would not recommend. read more

Chris Corcione and his team were thorough and professional in addressing the needs of our new building. The communication was consistent and answered every question that we had. The level of service that they rendered left us confident and satisfied. We will be using this ServPro team for their services on a regular basis. read more

The fact that this location has been operating for decades locally here in the Myrtle Beach area is a huge accomplishment on its own but it s not the reason I chose to do business with them. What the deciding factor was the fact that they are very community focused. I see them everywhere, from the festivals where they help dogs get adopted to the news in the morning helping animals and even recently I came across an article online about their Creating Hope program. They are helping disabled people in Horry and Georgetown Counties with living conditions and easing the everyday struggles healthy people take for granted. That is why they will always get my business, whether its a simple carpet cleaning, my office gets invaded by mold, the pipes freeze and burst this winter or my Christmas tree causes a huge house fire they will get my business because I will know that indirectly Im helping my community too! (PS I hope none of that stuff happens to me anytime soon haha) read more

Mike and Tom were the ServePro professionals leading the mitigation work on my condo. they both exceeded expectations in quality of workmanship, efficiency, and professionalism. Most impressive was their communication throughout the project. I knew the work status every step of the way! Mike and Tom have created a customer for life! read more

I called David Gilbert to work on a issue in a townhouse in Myrtle Beach. He responded within the hour and was on-site the next morning. He was completely professional and enjoyable to work with. I recommend David to anyone. read more

We used Servpro for water mitigation for a water leak and mold in our vacation home. They did a piss poor job of removing the carpet from our vacation home. The left the carpet tax in the perimeter of the rooms in the entire house except one bedroom. We live in another state and we believed them when they said the carpet removal was complete. Thank goodness we decided against using them for the new flooring installation. Who know what they would have done with that. This company can't be trusted! read more

This company is one of the nicest to talk to for help. I also work for a restoration company, and all that rivalry aside, the office and staff were super helpful in helping me figure out some things for my own company. They gave me great ideas and I really felt like they wanted to help. I'd recommend these guys beyond just the fact that they seemed sincere, I would recommend them because based off the conversation I had, they also knew what they were doing for the different job sites they would have to encounter. I see all the time YELP reviews that are from consumers, but it is nice to see once in a while a review based off another professional who has to work with similar vendors day in and day out. I think these guys would be great on any job that is sent their way. read more

First off they did more damage then good and dropped off equipment that did not work. With the dropped off equipment they never checked on the equipment after dropping it off. I would not recommend using them or even recommend them. I was very disappointed in them read more

I would like to comment on my experience with ServPro . It was about the most NEGATIVE experience I have had with any service I have dealt with! In September of 2018 I had water damage from a slow leak behind my refrigerator which took many months to be notice . My claim was approved and I contacted ServPro .An appointment was made and they showed up the next day to evaluate the situation .An appointment was made for them to start the work the following day . They showed up...forms were signed for them to complete the work and reflect my responsibility to see that they got paid . The refrigerator was moved into the living room , the wallboard behind the refrigerator was torn away and some flooring was removed in addition to moisture fans placed . The kitchen was completely covered in plastic sheeting . I might add here that I am disabled senior citizen who is a diabetic and will be 86 in a couple months It is very difficult for me to walk and stay on my feet for more thanSERVPRO of East Horry County Eek! Methinks not. a few minutes . At the start of ServPro's work I had to live upstairs in mt TV room and could not use my kitchen to prepare any meal , which was difficult to begin with . The following day ServPro arrived and removed all their fans and any other equipment . I asked the crew chief , Shane Masters , what was next on the agenda . He replied that I would be contacted later that afternoon or the following day be ' Repairs '. I might add here that Shane Masters was a very personable hard working individual .. This conversation took place on a Wednesday early September . I was NEVER contacted again by ServePro . They NEVER did one more minute of work . ServPro did not even have the decency to call me or contact me in ANY way to tell me they had no intention to continue the work they started. It had NOTHING to do with finances . When ServPro did not show up I called their office and asked the lady ( to the best of my recollection the name was Lauren ) " what's the deal ; when are they coming back to complete the job ? I am having a miserable time living like this . Her reply was : (quote) I don't know... maybe a week... maybe two weeks ... maybe never . You might want to get someone else to finish the job" With my kitchen sealed off with plastic sheets and a cement slab to walk on and nowhere to sit , it was a miserable situation . I KNOW there was a hurricane immanent , I also had to deal with it . In addition to this miserable mess ServPro, somewhere in their moving things around , put a one foot gash in the opposite wall from my kitchen that was NOT in the original claim and I had to pay over $200.00 to have repaired ! ServPro sent me a bill last November (19th) that was NOT itemized for $3565.00. This is a RIDICULOUS way for people to be treated and a total lack of integrity in my opinion . I hope this letter helps save others from the grief I went through . Sincerely , John Graff Murrells Inlet , South Carolina February 12 , 2019 read more

I had the pleasure of nominating a candidate for their wonderful Creating Hope program. This is a wonderful program that can help those who are maybe disabled or ill take care of small needed repairs or such around their home, a way of giving back to our community. My candidate, who has undergone chemo & radiation for the last 6 months, was in a situation with her homeowners insurance in danger of cancelling due to needing handrails on the back steps and a railing around the porch. Shorty after she was chosen, she was contacted by them and within days her problem was resolved, and BEAUTIFULLY, I might add. This program certainly shows that a big business can care and do the right thing for their community. I was very proud to be a part of the assistance. Knowing that Servpro offers this program makes my heart smile. Thanks, guys, for getting it taken care of so extremely quickly!! read more