I had a confirmed appointment with Brenna for 12:30 on 12/15/2025 and she texted me if she was…read moregoing to be late more than 15 minutes she would get in touch with me......well she never showed up and never called at all. Never called me the next day. Very unprofessional. Left me stuck. Her business is also Yelp Guaranteed !!! Very Disappointing . I have all the text messages.

I hired them for a deep cleaning and WOW. I've never hired cleaners before and have always just…read moredone everything myself but I have a house full of kids and animals so I started to realize there was still a lot of things I never had time to get to. They did such a great job that parts of my house looked like they were completely brand new again. Old paint stuck on the tub for years was gone, grout very clean, they were so thorough and paid attention to detail. I am realizing that hiring cleaners really is worth the money.

So I resubmit this to the insurance company. Obviously the unit owners insurance company was NOT…read morehappy. Tge insurance adjuster contacts ServPro. I was then essentially accused of lying by the insurance adjuster of asking them to pad the price! Like what?!!! I had no idea what needed to be done to fix my issues nor did I have any affiliation with anyone at ServPro! The insurance adjuster reply to insurance company in regards to quotes Hi X, I was able to speak with Kelly at Serv Pro of Myrtle Beach today. We have been playing phone tag for more than two weeks. Kelly indicated that they are not aware of any estimate or scope for this address or claimant. They have not completed any scope of work at the loss location and have no service agreement with Lauren Meader or (2nd fl unit owner) Kelly also indicated that they would not stand behind any estimate provided by David Brothers or any bid lacking a service agreement. As we knew previously, the estimator, David Brothers is no longer working for Serv Pro. The contested items within the estimate provided by Mr. Brothers are abundant. The scope of work suggested is more in-line with damages from a CAT-3 water loss which would include contaminated water and the risk of possible organic growth. The water that caused this loss is from the supply line for the toilet in the unit above. The leak was from the supply line and never entered the toilet; furthermore, there is no reported sewage back-up. This would be a CAT-1 water loss with no contaminants. The incorrect scope continues with misidentified ceiling texture, over scoping of repairs and an unnecessary/exorbitant pack out. The estimate received from David Brothers reads more like a requested scope of work with instructions from the claimant." So thanks "KELLY" whoever you are. Accusing ME of influencing YOUR WORKERS? Holy hell...WHO is Kelly? And how can you not stand behind your own company estimates? AND there was never a question of it being Category 3 water. Keep in mind I had a 2nd estimate from Daniel Crosson at ServPro...a CURRENT employee and he copied like 6 people at ServPro! So I had an UPDATED estimate that was HIGHER than David Brothers. Servpro ignored any further requests or communication from the insurance company. I had to fight and prove scope of work and damage and basically say regardless of whatever the fuck drama is going on at ServPro their miscommunication and blatant lies and denials THEY PROVIDED UP TO DATE ESTIMATES! I DO EXIST! I sent screen shots of texts, phone call log, emails proving everything. Their inaccurate response and interaction with the insurance caused me added stress and arguments with the insurance company! To claim I dont exist yet I have quotes then to not stand behind them unless and until I sign a contract? That is so sketchy! I had other quotes from other contractors and it took months to argue my issues and get it settled with the insurance. For a top rated company, the behavior and treatment (with the exception of Daniel Crosson who was the only nice and comminicative one in the company) was DISGUSTING! Thank GOD for paper trails and my diligence and communication but to deal with this for 7 months was CRAZY! I did get my issues mitigated PROFESSIONALLY by Restoration 1 They were outstanding and did an impressive job. They communicated well. Worked clean. Came in less than they quoted me and were honest. They worked around my pets. Returned calls and were never RUDE. Very happy customer of them. Daniel Crosson if you see this, maybe switch companies! You deserve to work for better people. I do appreciate your help when we were in contact

Jacob and Robert were great throughout the process of drying out a pipe leak and scrubbing the air…read morefor any mold spores. They were prompt to bring out the equipment and checked on it regularly throughout the time the equipment was in our home. I feel confident that the house is now dry and mold-free. The price was reasonable especially since we called and they were onsite within an hour. I would have expected an additional fee for an unscheduled immediate service call, but we just paid the basic rate. Highly recommend ServePro if you have any water damage that you need remediated. Mold is no joke in South Carolina, and ServePro is equipped to handle it.

I've been following Elite for a long time now and needed several carpets cleaned. Yesterday…read more(Monday) night I go to their website to book and apt for today (Tuesday) 9am. I was ready and very pleased when Chris and Derick arrived on time and went straight to work! No harsh chemicals, just a natural smell of fresh air. I loved supporting a small business and the quality and professionalism is top not for the affordability of their services. Will definitely call back again! Great price! Great service! Support local!

Ryan came by and helped us out the first time with a spot clean in our son's place that is being…read moreused as a rental for now. He communicated extremely well which meant a lot to us because we couldn't be on site. Which is why we asked him to come back and do a whole unit clean as well as a full clean on the couch. Glad we got to meet him this second time and his professionalism, communication and commitment to quality did not disappoint. Highly recommend Elite Carpet Cleaning!!

My carpet was cleaned quickly. Amazing how dirty it can get in just a year. They did a wonderful…read morejob.

Great service and quality work!! Very appreciative of our service we get on the monthly cleaning of…read moreour beach house!! Great communication too.

we had our home pressure washed and Zach even came back later this evening to clear out all the…read moreweeds and overgrown flower beds. to say they work hard is an understatement. I won't use anyone else and I won't recommend anyone else because of their quality and work ethic.

I just had A-Z Cleaning do a pressure wash on my home, and they were absolutely fantastic! Every…read moresection of the house was thoroughly cleaned--I mean, it looks brand new! I hadn't had it washed in over 10 years, and I'm blown away by the results. Highly, highly recommend them!

She was absolutely amazing. I was doing this for my father for Father's Day as a surprise…read more I had her come to just clean his main bathroom, living room & kitchen. While she was doing a deep clean in the bathroom I straighten up the kitchen a bit so it wasn't overwhelming with clutter. Then she started the deep clean in the living room & when I was done I walked into the living room & I was thanking God for sending her to me. Then she started in the kitchen. While I sat down in the living room I looked around & she did an outstanding job. Then I got the text my dad was on his way home. So she wasn't finished but we quickly ran around to finish up before he got home. Like I said I wanted it to be a surprise so we literally ran around gathered everything up & flew out the door before we got caught. She wishes she had more time being she wasn't totally done but what she did was great to me. I couldn't have done what she did. I wasn't expecting her to clean the oven which came like it was brand new again. I without a doubt will be having her come again & I totally recommend her. We didn't get to talk price so the value was well worth it. I wish I had more money on me. I gave her a bit more than what she asked & would've give more if I had it. I felt so bad when we were running around like a chicken with our heads cut off. She was very understanding knowing I was doing this to surprise him. My mom passed 2 years ago & he has tried to keep it clean but it's been hard with him having a stroke a while back & then being depressed. Several hours later he called me & he absolutely loved it. He thinks I did it myself (lol) but I had Sally the Great Cleaner as my sidekick who did most of the work. When I say she did deep cleaning she did for surely deep clean without a doubt. I hope to have her come & do the rest of the house soon. I will be getting her once a month for sure. Having the tissue box looking like a flower put a smile on my face & I'm sure his as well. She rolled up the blankets even & that absolutely put a smile on my face as well. You will not be disappointed that is for sure. She has the magic touch & takes her job seriously to please. I wish we could have chatted a bit more before leaving but next time will be different. See you real soon.

Great cleaning service! We've been using Russo's Charm Cleaning for a few months now, and are so…read morehappy to have found them. We've been living full-time in SC since the beginning of 2021, and have gone through several other cleaning services. Until we found Salle & Nick, we were disappointed in either lack of reliability, or cleaning standards not being what we expected. Salle & Nick are responsive, reliable, and do what they say they're going to do. Our house is always wonderfully clean after they leave. And with 2 Siberian Huskies, that's saying a lot! Without hesitation I can say I recommend them highly!

Brausa sent two cleaners who did a great job on my small 1BR condo…read more They were very efficient and the place looks so much better.

The 1st time here they were great. The 2nd time I had to keep on them and tell them what they…read moremissed. I would never use them again. 2 people 5 hours the 1st time. 2 people slightly more than 2 hours the 2nd time. Both considered DEEP cleaning. Multiple streaks on floors that I will have to clean myself. Seems like they were in a rush. Much overpriced for what they did. I would not recommend them in the least.

I can't say enough positive things about them. Joe Johnson came to our condo to do a small job…read more He was prompt, answered my calls quickly, and finished the job on time and on budget. We then hired him to paint the interior of the whole condo. The price was fair and, again, he started when he said he would and even finished a bit early. He communicated quickly and sent pictures of the completed job. I am very satisfied not only with the work but with the way he communicated quickly and honestly. We will definitely use him again and I'd recommend him to anyone.

This was the most pleasant experience I have had in a long time. Called for a quote and got back…read moreto me right away. Sent me a quote, right away. Quote was the most reasonable for the job. Asked to be put on his job schedule. Sent me a text, right away. Sent me a text a day or two before to remind me. Showed up, ready to work on the scheduled date. And as an added bonus, did a fantastic job. Couldn't be happier. Now how often does that happen?