ProAction Carpet Care

5.0 (6 reviews)

Carpet Cleaning, Grout Services, Tiling

Closed • 8:00 am - 6:00 pm

Add Review

Call

Directions

Website

Services - ProAction Carpet Care

Carpet cleaning

Rug cleaning

Grout cleaning

ProAction Carpet Care Photos

ProAction Carpet Care - Carpet Cleaning Near Me - Myrtle Beach, South Carolina

+14

You might also consider

Recommended Reviews - ProAction Carpet Care

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.

Start your review...

Browse more easily on the app

Christopher M.

4 years ago

I own a rental in Myrtle Beach and this is the second time I've used Pro Action. Even when the tenants let their dogs pee on the carpet, they manage to get the carpets looking and smelling like new. I will continue to use them and definitely recommend to anyone that wants a clean home! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Neil P.

Elite 17

171

158

9 years ago

Kind, efficient and reasonably priced! I mean, really - what more need be said? I can't think of anything exceptionally witty to say about carpet so..."hey, thumbs up!" Seriously, a pleasure to work with from start to finish. Spoke with Karen on a Wednesday and had an entire house done by Thursday afternoon. Extremely friendly, courteous and cooperative. Wouldn't hesitate to recommend to others. I knew exactly what I was getting and what it would cost. Zero surprises and a job well done. -Neil Be sure and follow me on Yelp. My misadventures are numerous. Chances are if I like something, you'll dig it too. See that little icon under my name to the left that says, "Follow this person on yelp?"...click that! We'll be buds! Seriously, do it. I'm shallow and need that sort of validation in my life. read more

Helpful 3

Thanks 0

Love this 4

Oh no 0

Margaret J.

116

8 years ago

Soda fantastic job! There were pet stains and some dirt in the traffic areas- all came perfectly clean!

Helpful 0

Thanks 0

Love this 0

Oh no 0

John D.

6 years ago

This company worked miracles with our carpet. We had pet stains, and very dirty carpets that had not been cleaned in years. ProAction was professional, thorough, and pleasant to deal with. If you are looking to have your carpets cleaned, upholstered chairs cleaned, these are the guys you want. Their price was very reasonable as well. We will make carpet cleaning a regular occurrence and we will use ProAction. read more

Business owner information

ProAction C.

Thanks John ! Happy to hear you were thrilled with Experiencing the…

Helpful 0

Thanks 0

Love this 0

Oh no 0

Cheryl D.

8 years ago

From the first point of contact which was a search looking for carpet cleaners to the appointment. Karen was such a pleasure to work with. Her and Rich are professionals and know what they are doing. I would highly recommend them, they don't just clean your carpets and furniture they give them a new life. If ProAction carpet care is not your first phone call you make, they will definitely be your last. I can't say enough about what a pleasure it was to do business with them. I will definitely be using them in the future and recommend them to all family friends and clients read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Henry D.

9 years ago

What a great company!! Had them out to clean the carpet in a recently purchased summer home. Friendly, on time, and everything was as described!! Next time I need carpet cleaning done, I won't have to search around for anyone else!!! read more

Helpful 1

Thanks 0

Love this 0

Oh no 0

More info about ProAction Carpet Care

4924 US Highway 17 Byp S
Unit H
Myrtle Beach, SC 29588
Directions
(843) 796-4000
Call Now
Visit Website
https://www.proactioncarpetcaresc.com

Payment methods

Does ProAction Carpet Care take Bitcoin?

No, ProAction Carpet Care does not take Bitcoin.

Does ProAction Carpet Care take credit cards?

Yes, ProAction Carpet Care takes credit cards.

From the Business

Specialties

Proaction Carpet Care is a locally owned & operated company that is dedicated to cleaning the carpets, rugs, flooring, and upholstery of Myrtle Beach's homes and businesses with old-fashioned values in mind.

More Info

Hours

Ask the Community - ProAction Carpet Care

View All 2 Questions

You might also consider

Verify this business for free

People searched for Carpet Cleaning 576 times last month within 25 miles of this business.

Verify this business

Explore benefits

A&d Tile & Grout Restoration

5.0

(3 reviews)

Excellent work! On time, professional and high quality. I can't believe how everything looks!…read more Tile, carpet and grout all look brand new! We are now a permanent customer for keeping our rental looking good. Highly recommend them! - John and Doris

I had a horrific situation with a tenant that destroyed my carpets. Along came Doug, the owner, who…read morewas extremely nice, courteous, and gave me an unbelievable price to clean all my carpets. They came out great!! He was on time and saved me a lot of money. Thank you Doug. I would highly recommend Doug and his company!!!!

Oxi Fresh Carpet Cleaning

5.0

(10 reviews)

They were prompt, excellent work and I was misquoted a price that was much higher and they let me…read moreknow when they saw what they were cleaning it would be about half what was quoted... so honest!!!

The crew did well by keeping me informed of my appointment. The carpet smelled great and looked…read moremuch better after the cleaning. Also a great job for a reasonable price. I've asked them back to clean the upstairs now.

Sir Grout Charleston

4.2

(17 reviews)

The grout repair in the shower made it like new. Workman was on-time, thorough and cleaned up…read morenicely. A good value.

Good- the service itself was great, the shower looks amazing…read more Bad- customer support after the service. I lost the invoice they left so I will own that. However, I asked 3 times via phone call, text, and email asking for a mailing address to send the check and never got a response. Had to pay via credit card which means an added 3% on the total cost. Also, took them almost 2 months to get me the bottle of cleaner that I paid for.

Sir Grout of the Lowcountry

4.3

(22 reviews)

An excellent job was done--showrrs and floors look like new. The young man was very politr amd…read moreprofessional.

Scott was wonderful the deal with and Micah and his assistant did an amazing job restoring our…read morethree bathrooms. We couldn't be happier

Shaw's Restoration & Cleaning

5.0

(5 reviews)

Shaw's Carpet Cleaning has now branched out into businesses other than just cleaning carpet and…read morefurniture. Everything he has cleaned for me has been nothing but excellent! I could not have ask for better and his rates are very reasonable. More than anything he is a very honest man. I always enjoy Arron and his employees. he has also cleaned for many of my customers from Flamingo Porch Consignments and Gifts. They have always been very happy they called him! shaws Carpet Cleaning went into business about the same time I did. That is when I met him. he came in my store, I liked him right away, you will too!!

We had Aaron out to clean our house today. He did an amazing job. He gave us a price before he…read morestarted so there was no surprises. Worth every dime! He will be coming back to power wash also! He will be the guy I call for all my cleaning needs!!

Carpet Genie

1.0

(1 review)

I paid $140. To this people to cleaned 3 rooms. CARPET GENIE! Took them 45 minutes. After it dry…read morelooks as dirty as it started! I have to turned back the house to greedy landlord trying her brain off to keep security deposit the next day to Hong Li. I called him back to do another clean on the entrance door area ,, all he kept saying is that he will get back with in couple of days!! I don't have couple of days, the house needed to returned to a greedy landlord! Good business practice is to stand behind their works. Not this one, so I had to called Stanley Steamers to redo the whole house again! STANLEY STEAMERS DID A GREAT WORKS!!! So I was trying to helped local small self made businesses NOT WORTH IT! Better to go for the pro ! STAY AWAY FROM CARPET GENIE.

From the owner: Carpet Cleaning, Area Rug Cleaning, Pet Treatment, Tile and Grout Cleaning, Upholstery Cleaning,read more

The Grout Doctor - North Charleston

3.5

(11 reviews)

Wouldn't recommend JC. Lacks professionalism, does work when it suits him, and was abrasive to my…read moreneighbors. Looks like I'm not the only one who had an issue with him.

JC was called to caulk and grout our steam shower. He sold us in additional services. The shower…read moreleaks and he left residue on the tiles. Charged us more than the quote. Told us to call if there was a problem but did not reply to phone, text or email.

Healthy Home

3.8

(15 reviews)

We use Healthy Home to clean our duct work, dryer vent, and carpets, as well as service the HVAC…read more All three crews did a fantastic job and took care of our home while working in and around our home. Ed serviced our HVAC unit, and he was very knowledgeable and careful and found some burnt wires and probably saved our home from much bigger problems. If you haven't had your dryer vent cleaned in a while or ever, I would highly recommend it as ours was so jammed up the clothes were taking longer to dry and that in itself could've caused a fire and bigger problems than just paying to get it cleaned. Our tech Matt and his helper were thorough and careful on cleaning all the duct work and dryer vent and cleaned up afterwards. We will definitely use Healthy Home again.

I moved into a new apartment and the dryer duct was totally clogged and did damage to my dryer…read more Matt D. and Tanner went above & beyond to make sure it was cleared. Even they could not believe what they were able to remove. They went above & beyond to make sure it was done properly & even cleaned up afterwards. I will definitely call to have my air ducts cleaned and I would love to have the two of them back to do the job. Very happy! Jill

E & B Cleaning Services

5.0

(7 reviews)

We have been consistently impressed with this cleaning service. The team is always punctual,…read moreprofessional, and courteous. They clean every room thoroughly, leaving our kitchen and bathrooms spotless, and their attention to detail truly sets them apart. Their reliability and high-quality work give us peace of mind every time. We highly recommend this service to anyone looking for dependable and exceptional home cleaning. Again, Thank you!

I had the lucky fortune to find E & B cleaning services several months ago. They are a lovely…read moremarried couple who do outstanding work at a very reasonable price. But not only do they do a fantastic job I look so forward to seeing them because they are so nice to talk with. I can't praise them enough!

Carolina Hardwood Flooring

4.3

(7 reviews)

Matt and his team did an outstanding job! They do great work and are reliable! Anything that needed…read morechanging or fixing he took care of.

The best period!! We have used them at home and business. Matt and his team are exceptional.read more

Coastal Services

5.0

(4 reviews)

Excellent communication. Showed up when she said she would. Great price. And she did a…read morephenominal job!! Even had her do the carpets!! Very pleasant and professional!

Veronica at Coastal Services was truly heaven sent. Her company was available to move my parents…read morefrom their home to a retirement home community in less than 24 hours notice, and on Labor Day Weekend!! The movers were efficient, careful and friendly. After the move, Coastal Services were hired to professionally clean the house and prepare for sales. I live in CA, and to do business 3000 miles away, I need a reliable, trustworthy company that does what they say they will do and without constant supervision. As a realtor, if this company was in California, I would use them regularly and promote them to anyone in need of these services. Thank you Veronica and Coastal Services.

Floor Authority

3.4

(5 reviews)

Approximately (at least) 2-3 months ago, I stopped by the store in person to see if they could help…read moreme with figuring out what floor I have in my home as I needed 2 pieces replaced. I realize it's not a big job, but if they could help me with that - who knows where it could lead to. At first the gal at the front desk was very helpful along with Gary. Long story short, waited to hear from them after about 3 weeks - nothing. So I called and spoke with the gal at the front desk (sorry can't remember her name). She remembered they were going to get a sample, couldn't find it - was going to call me back. Well here we are - no call, not even a "we are checking on it", etc. So obviously I will have to find someone else to help - they have lost any future business and/or referrals from me. I know it wasn't a big job but obviously there is no customer care there anyway. Their loss!

Had a really great experience walking into The Floor Authority. Working with Kyle Rice he was very…read morehelpful and very knowledgeable about the product I was looking for. Thank you Kyle.

Amazing Solution

5.0

(1 review)

Amazing quality and reliable team work. my own experience was very positive and I am…read morevery happy with the results. punctual, loyalty and honesty. with a excellent customer service and price. 100% recommend

From the owner: Amazing solution we are ready to read help in the remodeling of your house from the ceiling to the…read morefloor like bathrooms kitchen floors painting inside and outside and more

Shoreline Flooring

3.3

(17 reviews)

My spouse and I visited Shoreline Flooring on a Saturday morning, the only time I have due to work…read more The salesperson, Brandon B., asked if we had an appointment. We weren't aware we needed one and there was a sign posted that said walk ins welcome. He left us to wander the store on our own and didn't come over to ask if we had questions or pay us any attention at all really. We asked to take home a couple of samples. He gave us a business card. After a few days, I contacted him to set up a measurement appointment. He came out and did the measurements and said he'd get back to me the next day with a quote. I waited, but didn't receive the email he'd said he would send. A day or so later, I missed a call from him while working. I returned his call that afternoon, but got no response. I tried twice the next day with no results. I decided to wait until today while I wasn't working to try once more. I left voicemails every time I called. I left one this morning and got no response by their closing time today. I'm through trying to give them any business. There are too many other places to go where I would hope we'd be treated in a more considerate manner.

We had our hardwood floors replaced. The workers were awesome! Completed a large job in 2 days!…read moreThey took up the old hardwood...leveled the uneven floor and replaced with brand new laminate flooring. It's beautiful and I am thrilled! They even moved the furniture for us! (Please keep in mind we still had to prepare by removing all the small personal belongings) but they moved the heavy stuff! The managers even came out to make sure the correct flooring had been delivered and supervised the guys getting started! They completed a large living room, dining room & large Master bedroom in two days! Wow! Planning to do the guest rooms down the road and you can bet I'm calling these guys!

Everfresh Cleaning Services

5.0

(1 review)

Very professional. Andressa was prompt and courteous. Her prices are very reasonable. Pamela did…read morean excellent job and I will definitely be using them again. I highly recommend this company!

From the owner: We are a locally owned cleaning company serving Myrtle Beach and surrounding areas, providing…read morereliable and high-quality cleaning services for homes and businesses. Our services include: • Home Cleaning • Commercial & Office Cleaning • Airbnb Cleaning • Move-In / Move-Out Cleaning • Deep Cleaning • Carpet Cleaning And more! Whether you need a regular cleaning or a deep clean, we’re here to make your space fresh, spotless, and stress-free. Licensed & Insured!

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

22 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Karen N.

8 years ago

Pro Action Carpet Care is awesome!! Karen and her husband cleaned the carpet in our rental property in April and we couldn't be happier. They were quick, thorough, and did a terrific job removing several pet stains without a problem. We were also pleased that they didn't "nickel and dime" us by adding additional charges after they finished like some companies do. Their process is great--the carpet was barely damp when they finished. And they are really enthusiastic about their work, which was a nice surprise. They are really a pleasure to work with and we will definitely be calling them again. Highly recommend ProAction!! read more

William P.

4 years ago

I have only wrote one review before. Proaction Carpet really deserves a very positive review. I did all research on line and decided ProAction Carpet Care is the very best. I was not disappoined. I like most waited 11 years to have my carpet cleaned. Their process was perfect in removing all the soli areas and stains. The carpet looks new again. The company is owed by a husband and wife. They do the work, he does the two stories and she does the one story. If there was a higher rating I will give it to them. All came at a very reasonable price. PS my wife rated them highly before I did. read more

Jason M.

9 years ago

Just got our carpet cleaned and I'm impressed! They were very professional and knowledgeable. We had multiple pet stains and wine stains and they got everything out. Before they left they had us walk around and made sure we were 100% satisfied, which we were! I also like the fact that their pricing is very reasonable and they don't "nickle and dime" you like some of the other companies. I would highly recommend ProAction and I know we will be using again! read more

Barb W.

7 years ago

We have had ProAction Carpet Care to our condo three times over the last two years. They are so knowledgeable about their business and their work is top notch! Stop renting those awful machines at the grocery store and call ProAction Carpet Care instead and you will be amazed at the results. We appreciate their commitment to customer service and the hard work that they put into their business. They are very pleasant and nice to work with! read more

Teresa M.

8 years ago

This truly is, a jewel of a company. We had our carpet cleaned, about two months ago, by Pro Action Carpet Care and it still looks great! We have a very light carpet and they made it look clean and fresh. The technique they use, leaves your carpet almost dry & so clean. We were very impressed by their workmanship & their high standards. I would 100% recommend this great company. read more

Kara M.

10 years ago

My carpet looks brand new! My husband and I bought a foreclosure and the carpet was nasty! We are not at the point to buy new carpet so cleaning it was our best option. They did such a fantastic job and their customer service is top knotch! They were able to remove mystery stains as well as urine. We will be using them again for all our carpet care needs. Thanks ladies! read more

Swami N.

8 years ago

Spring cleaning awhile ago and we found these guys. quick workers and did a great job. removed a few spills we thought wouldnt ever come out. We had a few rooms cleaned and the stairs. overall they did a great job. i forgot the guys names but they worked hard and there were no surprise pricings. i will use them again next time. read more

Debbie S.

8 years ago

I had to give you a 10 start review!! Absolutely love the service and the job that you've done! The stains are gone, the carpet is clean and smells great, and the sofa looks amazing!! I would recommend your company to everyone and I would definitely use you again!! Thank you so much for making me so happy!!! You are the BEST!! read more

Jamie W.

7 years ago

Fantastic service! Courteous when answering my questions over the phone, arrived on time, thorough cleaning of my carpets (rental property that my husband and I purchased that had original carpet - never cleaned), carpets looked almost brand new. I would highly recommend this company and will definitely be using them again! read more

Jeannie H.

8 years ago

Without hesitation call this family owned business for your cleaning I am a repeat customer I used them last year and was so pleased that I called again this year I've always had the mother and daughter at my home They are professional and meticulous Great customer service from initial phone call to job completion read more

Jane W.

115

10 years ago

Karen and Aimee cleaned the carpets in my apartment efficiently and thoroughly. They used cleaning agents that are safe for humans and pets. My carpets look brand new! They are professionals through and through. Bonus points for their cheerful, friendly attitudes! Thanks for doing such a great job! read more

Susan M.

8 years ago

I hired this company because of their great Yelp reviews. I am so happy I did. Not only did they do a great job for a very reasonable price, they are so friendly and easy to work with. I hired them because I was moving but if I had stayed I would have hired them again and again. Excellent company. read more

Liis M.

8 years ago

This team was great! After the no-show I had a few days earlier with a different company, I was a bit skeptical of carpet cleaners. But ProAction called and asked if they could come early, and were there exactly when they said they would be. Did a fabulous job. I highly recommend them. read more

Steven M.

9 years ago

A great, honest, and passionate carpet cleaning company. They are very personable and did an excellent job explaining their process. They do a pre and post inspection with you. If your looking for an experienced company, look no further. Will definitely be using them again!!! read more

Judi S.

9 years ago

I am so glad I heard about Pro Action Carpet Care! I was very pleased with the job this mother/daughter team did! It's my husband and I and our 4 Golden Retrievers in the house, so they had their work cut out for them! The carpets look great and Karen and Amy are so nice! read more

Amber T.

10 years ago

I just had my carpets cleaned and they look and smell amazing! I have a dog and 2 boys so there were definite stains but not any more! They even got out a stain that was here when we moved in a year ago. I am very pleased and would highly recommend ProAction! read more

Cb E.

7 years ago

Techs showed up right on time.. went to work right away. I was asked twice if I was pleased-100 %...a carpet that hadn't been Shampooed in ten years.. I am thrilled Offered protection which I took. Spots gone, party on. Thanks read more

Meg B.

7 years ago

This is the best carpet and tile cleaning company! They are always on time and do a great job. My tile looks brand new and the carpet always looks awesome. I would highly recommend ProAction Carpet Care! read more

Dawn B.

7 years ago

Best carpet cleaning company at the beach!!!! Would highly recommend this family owned and operated business. I have used a few others and pro action is by far the best!!! read more

Chris B.

9 years ago

Great service! Professional, on time and carpet is so clean. Dry time was about an hour just like I was told. Highly recommend ProAction Carpet! read more

See more unrecommended reviews

ProAction Carpet Care - carpet_cleaning - Updated July 2026

People found ProAction Carpet Care by searching for…

People who viewed ProAction Carpet Care also viewed

Willards Cleaning Service

5.0

(6 reviews)

Willards cleaned our carpets in our beach house that we occasionally rent on AirBB. They had quite…read morea few stains and they now look amazing. He was friendly, professional and very careful with the furniture . I would highly recommend!

My husband and I recently moved into a house and we hired Williards Cleaning Service to clean the…read morecarpets. Over the last 4 decades, we've had many companies clean our carpets but not one of them was as good as Willards. The owner was not only polite, punctual, and very reasonably priced, but he was also the best cleaning service we ever had. I highly recommend Williards Cleaning Service!

Clear Water Carpet Cleaning

5.0

(9 reviews)

Looked around for a local company that could get the job done with a quick turn around . I called…read moreon Thursday and they were kind enough to squeeze me in the following Monday before our guest arrived. Nate was very responsive with a return call and a quote-very reasonable and fair pricing. They showed up when they promised and worked well beyond normal business hours to get the job done, which was so appreciated to see a company willing to work hard and go beyond the basics. Nate and Darby were friendly & professional. The rugs, stairs and couches turned out great.

Responsive staff to all phone calls and questions. The quoting process was quick and easy. The…read morecarpet cleaning staff were clean, neat and did an amazing job on our carpets. They were able to remove stains left by other less thorough cleaners from the past. Every corner was protected and they laid runners throughout the house to protect the wood floors from shoes (they also wore protectors) and hoses. I can recommend this company to friends with confidence.

Elite Carpet Cleaning

4.7

(9 reviews)

I've been following Elite for a long time now and needed several carpets cleaned. Yesterday…read more(Monday) night I go to their website to book and apt for today (Tuesday) 9am. I was ready and very pleased when Chris and Derick arrived on time and went straight to work! No harsh chemicals, just a natural smell of fresh air. I loved supporting a small business and the quality and professionalism is top not for the affordability of their services. Will definitely call back again! Great price! Great service! Support local!

Ryan came by and helped us out the first time with a spot clean in our son's place that is being…read moreused as a rental for now. He communicated extremely well which meant a lot to us because we couldn't be on site. Which is why we asked him to come back and do a whole unit clean as well as a full clean on the couch. Glad we got to meet him this second time and his professionalism, communication and commitment to quality did not disappoint. Highly recommend Elite Carpet Cleaning!!

Clean Pro Floor Systems

5.0

(4 reviews)

Clean Pro cleaned our very dirty condo carpets. Thomas arrived on time and was friendly and…read moreprofessional. Our carpets look much better. I would use them again.

Thomas is the man! He knows his craft well and works quickly. Took care of 3 rooms in a couple…read morehours.

Livingston Cleaning & Restoration

4.2

(5 reviews)

I used their services on my home after being away for a long period of time & renting. I walked in…read moreand literal teared up because my home floors looked sooo beautiful. They did an amazing job. 30 year old kitchen tile looked brand new. Thank you Livingston Cleaning

I use Livingston Cleaning and Restoration for all my carpet cleaning. They do a fabulous job and…read moreLori in the office is wonderful. Cindy A.

Healthy Home

3.8

(15 reviews)

Matt's Coastal Carpet and Upholstery Cleaning

4.9

(14 reviews)

He came & cleaned my "sand colored" carpet & did a great job! We had an old dog that had made…read moreseveral messes & he cleaned them very well!

Arrived on time and prepared. Fast service, polite, knowledgeable and very reasonable. I'll use…read morehim again and definitely recommend his services.

A To Z Carpet Cleaners

5.0

(4 reviews)

we had our home pressure washed and Zach even came back later this evening to clear out all the…read moreweeds and overgrown flower beds. to say they work hard is an understatement. I won't use anyone else and I won't recommend anyone else because of their quality and work ethic.

I just had A-Z Cleaning do a pressure wash on my home, and they were absolutely fantastic! Every…read moresection of the house was thoroughly cleaned--I mean, it looks brand new! I hadn't had it washed in over 10 years, and I'm blown away by the results. Highly, highly recommend them!

Coastal Carpet Care

3.0

(2 reviews)

The best carpet cleaners we have ever used!! Chris works hard, pays attention to details, and…read moreleaves the carpets (which I thought were hopeless) looking like NEW! I am so happy with the results, and I wouldn't call anyone else. Very professional work at an extremely reasonable price!

Will never call this company again. Scheduled an appointment for the day after Christmas and they…read morenever showed up. I called in the am to confirm, left message and got no response. Called again over a half hour after the scheduled appointment and again no response. Finally called an hour later and cancelled. Was able to contact NuSteam and they came out with the hour and did a beautiful job.

Williams Carpet

4.2

(17 reviews)

So glad we chose Williams Carpet. From the minute we walked in the door, we felt welcomed. A family…read moreowned business with a wealth of knowledge. Unlike some big box stores, where employees are hard to find and not very knowledgeable. Our installation went great. The two man crew were neat, friendly and did a fantastic job. We felt so appreciated and that they genuinely wanted to help us. Our carpet is beautiful. Thank you Sandra and team.

I have edited my original post in order to emphasize the main issue…read more I hired this company to install luxury vinyl plank flooring at my second home in North Myrtle Beach, South Carolina. During the in-home measurement visit, I narrowed my choices to two products. I verbally selected Titan Genesis Restoration Pine which was encouraged by the gentleman taking in-home measurements, and that is what I expected to receive. He said this style was more durable, 100% waterproof, will not require replacing as soon as the other one, and it is trendier. On the written estimate, the document listed the Titan brand with a color name that does not exist in the Titan line. The color written on the estimate actually belongs to a different brand (Shaw Floorté), not Titan. Because of that mismatch, the floor that was ordered and installed was not the product I selected, and it did not match the brand/color combination on the paperwork, as that one does not exist. I was never called (my f/t residence is in NJ) to say the job was done, the balance of payment was not requested as told it would be, and pictures/video was not sent as promised. The owner/seller called me several weeks later, 2 weeks after I told her assistant that the wrong floor was installed, not to expect me to pay the balance, and no reason to have owner call me back. However, Sandra the owner did call me after an additional 2 wks after getting notice that I decided to dispute the 50% deposit I paid with Visa. Since she did not own up and correct her error, and maybe next summer I would have it redone by another merchant it wasn't fair for me to be out this deposit, then start again with another deposit elsewhere. Sandra said I can't keep the floor for free, but the current installed floor is of no use to them. It would be junked. And she was not offering to put down the correct floor at her expense in order to receive full payment originally expected. I get it. It becomes a higher financial loss for her. The interaction unfortunately became unpleasant. I was spoken to in a way that felt unprofessional. She was yelling at me, saying that I must be a rich lady keeping contractors' money, and that I am a nasty person. She was angry that I posted a review on Yelp; kept saying it repeatedly. She wanted me to shoulder 50% of the financial responsibility of her error. Once again, she did not offer to remove the floor and install the correct one. I wouldn't trust this merchant not to leave me without a floor; rip it out and not install correct one. I understand if we have an agreement to correct the error, she is obligated. But I don't want to have to go to court to prove she again did not fulfill her obligation. Had she called me before I flew back to SC 2 wks after the job was completed, admitted the error, and offered to immediately rip up and install correct floor I would certainly have said yes. I also would have halted them had they sent me pictures early in the installation. But her emotional responses to me and threatening me with a lawyer further seems retaliatory and in bad faith. My review is based solely on my personal experience with the product selection process, the documentation error, and the owner's response when I verbalized her error. I hope this information is helpful to future customers so they can double-check that the written brand and color match what they chose and to be on site for the job. Picture on the left is style I chose. Picture on right is style installed. I have additional pictures of the back with labels for brand and corresponding color.

ProAction Carpet Care

Services - ProAction Carpet Care

ProAction Carpet Care Photos

You might also consider

Recommended Reviews - ProAction Carpet Care

More info about ProAction Carpet Care

Payment methods

Ask the Community - ProAction Carpet Care

You might also consider

Verify this business for free

More businesses like ProAction Carpet Care

A&d Tile & Grout Restoration

Oxi Fresh Carpet Cleaning

Sir Grout Charleston

Sir Grout of the Lowcountry

Shaw's Restoration & Cleaning

Carpet Genie

The Grout Doctor - North Charleston

Healthy Home

Trending businesses in ProAction Carpet Care's area

E & B Cleaning Services

Carolina Hardwood Flooring

Coastal Services

Floor Authority

Amazing Solution

Shoreline Flooring

Everfresh Cleaning Services

22 ProAction Carpet Care reviews that are not currently recommended

Why does Yelp recommend reviews?

22 reviews that are not currently recommended

ProAction Carpet Care - carpet_cleaning - Updated July 2026

Browse Nearby

Browse Brands

Related Cost Guides

Trending Searches in Myrtle Beach, SC

Browse Articles

Service Offerings Nearby

People found ProAction Carpet Care by searching for…

Related Searches in Myrtle Beach, SC

People who viewed ProAction Carpet Care also viewed

Willards Cleaning Service

Clear Water Carpet Cleaning

Elite Carpet Cleaning

Clean Pro Floor Systems

Livingston Cleaning & Restoration

Healthy Home

Matt's Coastal Carpet and Upholstery Cleaning

A To Z Carpet Cleaners

Coastal Carpet Care

Williams Carpet