I reached out on 29 Dec 24 and team was able to add me to schedule for 31 Dec 24…read more I had not had professional cleaning for a long time and with my extensive travel schedule I had let the house get in pretty bad shape. The ladies (Believe Blanca & Rose) showed up on time and went right to work. They did a wonderful job restoring order back into my home. Cleaned inside oven, refrigerator and microwave. I was very pleased and it brought a since of calm to start the New Year with a sparkling home. I added reoccurring monthly service, it's so worth it and price was very good.

I hope this review helps others avoid the experience I had…read more I rarely leave negative reviews, but I feel others should know about my experience. I hired this company specifically for a post-construction cleaning, and before booking I asked multiple times if they were experienced with post-construction cleaning. I specifically explained that I expected the ceilings, walls, window sills and tracks, light fixtures, inside and outside of cabinets, shelves, bathrooms, and all surfaces to be thoroughly dusted and cleaned because construction dust gets everywhere. They assured me they knew exactly what a proper post-construction cleaning involved. Unfortunately, the results were extremely disappointing. When they finished, it looked like many areas had never been touched. Construction dust was still covering window tracks and sills, shelves, mirrors, bathroom fixtures, countertops, shower walls, tubs, toilets, inside and outside of cabinets, and even decorative fixtures. There was still debris left on the floors, dust around plumbing fixtures, and residue throughout the bathrooms. The fine construction dust that I specifically hired them to remove was still everywhere. When I contacted the company, I expected them to make things right. Instead, the manager became argumentative, raised his voice at me, accused me of trying to take advantage of the situation, and refused to provide any refund. That level of customer service was just as disappointing as the cleaning itself. At that point, I had completely lost trust in the company. Although they offered to come back, I politely declined because I no longer had confidence that they would do the job properly, and I didn't want to waste any more of my time. I ended up starting the cleaning myself and now have to hire another company next week to finish the job correctly. We were planning to move into our home immediately because we have an upcoming trip, but instead I lost my entire morning dealing with this and still wasn't able to move in. I paid a premium expecting my home to be move-in ready after construction, but instead I was left with more work, more expenses, and a great deal of frustration. Based on my experience, I cannot recommend this company for post-construction cleaning. The quality of the work and the way my concerns were handled were both extremely unprofessional.

Do Not Hire!!! Hired her team 3 times. She charged me the same two times in a row but for the last…read moreservice she hiked the price by $125 with no warning. On the day of the cleaning she sent her team 45mins early after I explicitly stated I could not do any early than 3pm that day. The women who clean arrived confused and unable to communicate with me. Our of kindness I didn't want to turn them away so altered my work day to accommodate them. I alerted Inez to my displeasure with the scenario and she replied I should not have let them in. What a terrible employer. I have more empathy for her staff than she does. Please don't make the mistake I made. I'll be finding Services elsewhere!

Did a great job on our party clean up. They were very flexible with us changing the time last…read moreminute. They missed a few things and it was not clean like when a normal house clean is done but 100% better than the night before. Expensive for sure but if you don't want a mess the day after I would go for it! Thanks team.

First time using a cleaning service and I primarily went with this service because they had pretty…read moregood reviews on here and their price came in lower than almost everyone else. Sorry...but my experience was much different than the other reviews. Maybe it was just the crew I got but they left a LOT to be desired (and cleaned !!) They arrived on-time and I showed them around at what I wanted to have done. I specifically told them that there had been some renovation work done in my condo and I wanted a very good dusting of everything because I had guests coming to stay with me. Because I wanted the place to be really clean, I paid extra for the "deep cleaning" and the "move in / move out"...which according to their website would have them "pay more attention to details (make your home look brand new)".......I seem to remember my place looking much differently when I moved in ! I wanted to stay out of their way so I went out and ran some errands. When I returned about 90 minutes later they said they were just finishing up. One of the ladies walked me around a few places and showed me the work she had done (primarily in the living room and back bedroom). I could also tell they had cleaned the kitchen area and stove. What I saw looked fine and I made the mistake of assuming that the rest of the place had received the same amount of attention...boy was I wrong. Apparently the lady showed me the only places they did pay any attention to. After they left I found many places that had not been dusted at all (primarily picture frames on walls and objects that were on shelves). What really got to me was that I also found several areas where they had basically wiped down the front "easy to reach" places on shelves but made absolutely no effort to pick up items and dust under them, or even dust between items....just a quick swipe along the front of the shelf and that was it. I also found the guest bathroom mirror was wiped down, but that streaks remained all over the mirror (almost like they had used dirty water or something to clean it). In addition, the master bath shower door looked like had been sprayed with some kind of cleaning solution but no effort had been made to clean it off of the parts of the door that were close to the floor. One whole corner of the master bedroom wasn't touched. Admittedly I had 5 or 6 rolled up posters in the corner and I did not move them out of the way. I guess I just expected that they would be moved by the crew.....but there were no instructions or guidelines provided to me prior to the crew getting there that I needed to move any objects that were in the way of areas I would like to have cleaned. Yes...I can be faulted for not looking at everything in fine detail before the cleaning crew left. I made the bad assumption that my whole place was cleaned as well as the areas I was specifically shown. Lesson learned.

The website was incredibly user friendly and easy to make a booking. I gave a special instruction…read moreon how to get in and they followed! They did a great job cleaning my home and I will definitely use them again!!! Thanks

I used Think Maids for a one-time deep house cleaning and couldn't have been happier with the…read moreservice I was provided. The cleaners did a fantastic job, paying great attention to detail throughout my home. I haven't seen my bathroom sparkle like this since I first moved in! Chris was a pleasure to deal with, accommodating a few areas in my home where I had asked for some extra attention. Thanks again for everything, I will surely be using you next time I need cleaning done!

Today's cleaning was just ok. There were a lot of areas missed this time around. I used them for a…read moredeep cleaning once and they did a good job. This time around I went for a regular cleaning and was disappointed. For the money spent it was nothing spectacular and there were a lot of areas that were not clean.

They are absolutely the best. They keep our offices looking nice and clean daily, and they are very…read moreaffordable. I would definitely recommend them.

We hired Christiana and her team for a cleaning - they were super flexible about coming a few days…read moreearly (last min too) - but the overall experience on cleaning day overshadows this flexibility We had scheduled for a cleaning Friday @ 4pm - we have a dog - so I made sure I'd be home from work in time to keep the pup at bay. At approx 4:20pm I received a call that was "hi, we're on our way" and it cut out and I received no response back. Nothing for 30 mins, so I called back to find out that they were on their way and that it would only be another 20 mins. 1 hr goes by after that (it's 2 hrs past the scheduled time), the response I got was "we were coming from Ellicott city, we are on the other side of hyattsville, another 20 mins, sorry its all due to traffic). So after arriving 2 hrs late - 2 of the crew memebers came up - spent 20 mins chatting - and then 1.5 hrs cleaning... at this point its about 730pm-8pm on a Friday and our dinner plans have been 100% ruined. Its not the amount of time it took to clean, it was showing up two hours late. MORE SO it is important to point out that they lied to me on the timing - Ellicott city is 26 miles from where we live, so how were you planning to get there in 20 mins?!?! Even without rush hour traffic? The overall cleaning was good (little weird they didn't bring their own vacuum and asked to use ours), but more so did not appreciate the communication and the deceitfulness

I had H&B service come by to do a cleaning to my shag rug. They came on time and immediately…read morestarted working. They hand cleaned the rug and the cleaning didn't take no more than a half an hour to finish which was great. I was pleasantly pleased at the results. My shag looks like new again. I will definitely highly recommend using H&B service

H&B services were always very professional and flexible when I was trying to schedule an…read moreappointment to clean my business office. I would highly recommend their services to other business owners. They easily removed 2 coffee stains that another company could not remove. 5 stars. Thank you! -GEICONOVA

Baltimore Steam Cleaners is our favorite! They clean our carpets as homeowners, when we rented out…read moreour home, and in preparation for selling! For five years, they are faithful and their work lives up to a quality standard. Communication is prompt, they are flexible, and dependable. Tim and Dan have a business degree and the business shows their commitment to excellence. If you are a Ravens fan or a Redskins fan (really!?) you will become a Baltimore Steam Cleaners fan if you choose them!

My roommate scheduled an appointment for a 3 room pet solution cleaning, as his cats have peed on…read moreour carpets. The scheduling process was quick and easy. The pricing was very reasonable and the cleaners arrived on time and were courteous. However, the service we received was not to my satisfaction. While the carpets certainly did LOOK better, the smell of cat urine was WORSE. A cursory internet search will tell you NOT to use steam cleaners on cat pee, because the heat from the steam actually causes the proteins in the urine to bind permanently to the synthetic carpet fibers. Shame on us for not doing that research prior to contacting Baltimore Steam Cleaners... But you would think professional carpet cleaners, who advertise "Pet Solutions," would know better. Unfortunately, our only option at this point is to rip up the carpets. Also, they said they would take care of moving the furniture, but less than half of the furniture was actually moved. The rest they cleaned around. I would have been happy to move things out of those rooms ahead of time, but we were assured that they would take care of it.

Thank you so much!! I utilized their moving service along with their cleaning service. A two for…read moreone package! They were professional, responsive, and most importantly great at what they did. The movers were in and out, and then when she finished cleaning I wanted to move back in! They did a great job cleaning, it was like I never lived there. Thanks again, I definitely will be receiving my deposit back from the rental property!