A few weeks ago I was able to reach someone on my first try to book a move out cleaning service for my apartment. Spoke to Tania, she was very helpful and fun to chat with and getting my appointment booked for 9/26 for apartment clean out. I was sent a email with my confirmed time and date for the service along with a login to make any changes or cancel. The ladies came around 2:30 PM well within the time frame as promised. These ladies worked fast and very well together. They cleaned up the place in several hours. All I had left to do was the carpets to shampoo and wipe down the baseboards but they did me a favor in doing everything else for me. I so appreciate them and the service provided and they are reasonably priced. I would highly recommend and use again in the near future. read more

Mercedes and her company started off great. Then I got a phone call telling me they were changing from a "maid service" to "maid referral agency". She told me "you can tell them what you want, but you can't tell them how to do it" Weird. I thought "ok, as long as the house gets cleaned who cares". It went downhill from there. A woman named Tania took over managing the service and the whole thing swirled around the toilet bowl very quickly. (see what I did there?) lol They became very unreliable and communication disappeared almost completely. In the end, they just stopped showing up, no call, nothing. I reached out several times by email, phone and their website. No response at all. Yet I still get automated emails from Mercedes asking "how are we doing?" Hilarious. Don't bother hiring them, they'll be gone soon. read more

It was incredibly easy to get a quote from Mercedes. She does quotes based on # of rooms and bathrooms as well as taking into account the square footage of the home. She messages via Yelp messaging so make sure you check your Yelp inbox as I never really used it before. As soon as you decide she's your girl, of course, text messaging and phone calls are primary forms of communication. We had a great experience. I chose her from the fact that her before and after photos were "WOW". It really brought to light the substantial effort she puts into her work and her business' reputation. I also loved the fact that she even left thank you cards out. Customer service is really important to me and these small things really speaks volumes about her caring and kind personality. We did a move out deep cleaning and her team consisted of: her mom- Francis, Michael, Don, and Terence. They were all super cool and I loved that while we were still moving boxes, you could hear them all laughing and joking and playing music inside the house. They seemed more like family than coworkers and I loved that. Mercedes took care to show each member of my family the final send of and ask us if we had anything we would like done differently and if everything was to our satisfaction. The grime on the shower door was nonexistent by the time we was done. I wish she took a before and after picture. Before it was like a frosted glass but it was crystal clear by the time we left. I am definitely going to be a repeat customer and have already spoken to Mercedes about monthly or biweekly cleanings because we have a toddler at home and another bun in the oven. I was amazed because Mercedes was telling me about her own little family and was incredibly impressed that this beautiful woman has this really stellar business that is all her own at such a young age. Also, after her crew was done, she saw that we still were not finished cleaning out the garage and said if we need anything that she just lives up the street from us and let us know she is just a phone call away - what a sweetheart ... really my gosh!! My mom and I even invited her and her mom to my baby shower, that's how much we love her! Thank you Mercedes for taking the time out of your day off for my family & I. You really saved us! See you soon!!! read more

I started using Mercedes last month, so far she is doing an amazing job at an affordable rate. Our house is over 2000 sqft and she gets it clean quickly - all the bathrooms, kitchen, etc. Mercedes brings her own gear and is very thoughtful. After the first cleaning she left a card thanking us for choosing her and a gift card to starbucks. Overall, I highly recommend Mercedes services. read more

Clean House Agency - Thank you package from Mercedes after the first visit. - Home Cleaning Near Me - Vallejo, California

Benicia native since 1996. Yelper since 07, first time reviewer. My father recently passed away unexpectedly forcing my family to have to put our house on the market. Not going go lie, our house was pretty filthy compared to houses that are staged and on the market. It needed a BIG TIME top to bottom cleaning. I chose Mercedes because she was by far the most customer centric, kind hearted, and trustworthy individual I spoke with... and I spoke with every business within a 15-mile radius of Benicia. Mercedes and her crew arrived promptly on time and began to perform a masterpiece of a cleaning. Mercedes herself even rolled up her sleeves and pitched in ensuring the job was done as stated to a tee. If you are looking to hire a professional who produces immaculate results and has a kind soul than please hire this business. In today's day and age it seems that the customer is not the focal point anymore, it seems that businesses are more focused on volume and rushing to get the job done. This is not the case here. Mercedes takes care of her people because her people are her customers and staff. I wish I could give 10 stars. read more

We Recently had our home cleaned by Lisa, And she did an Amazing job! What I really appreciate A lot was the easy online booking. as a busy parent and I really dislike having to wait around for someone to show Up for an estimate and the follow up I received to make sure I understood their process We are now having Lisa Come back every two weeks to clean our home. I would Definitely Recommend using Clean House Referral Agency For their amazing cleaning services.. Jose. C read more

I've always dreamed of having a regular cleaning service and now it's a possibility. As a caregiver for my elderly mom, my time for cleaning is limited. I appreciate coming home to a clean home allowing me to relax more on my weekends. The ease of scheduling, communicating and making payment online makes it so easy. Not to mention the appointment reminders. I'm extremely happy. UPDATE - Came home to the most amazing smell in my Clean House. Thank you!! read more

Had my house cleaned and I couldn't ask for a more professional team! Loved how my house turned out. After the job was completed, Mercedes the owner operator had contacted me to ensure I was satisfied with her staff that cleaned my home. I definitely will be a return customer. I have had several house cleaning people / companies and this by far surpass all my expectations. Thank you! read more

I had my house deep cleaned by this company. The cleaning was fabulous. My house hasn't looked this sparkling in awhile. However, I am giving this rating because after their time in my house, I have discovered jewelry missing. I noticed another review mentioning a similar situation. They will do a wonderful job at the cleaning, but make sure any valuables are put safely away. I made a police report as one item missing had great sentimental value. My husband died from cancer five years ago. Last year I decided to have something created from our wedding rings. They became a very beautiful cross necklace. I'm devastated by this loss. read more

THIEVES! This is the first one star review I have ever written. I have attempted to reach out to the company over five times over the past week in order to cancel services and report my concerns and no one has gotten back to me so I felt compelled to write a review to ensure that no one else falls victim to this company. We are calling the police now to file a report. We had a necklace go missing after our second clean but we had just moved and have a tendency to misplace jewelry (we try to hide it from others and in our efforts hide it from ourselves) so we didn't think much of it. We put finding it on our list of things to do and moved on. Since then, we have looked everywhere in our home and have not found it. Additionally, we had some amazon gift cards that we planned to give as gifts to family and those have disappeared. After the disappearance of the gift cards we attempted to cancel service but no one has returned our messages answer our calls. To top it off, the maids showed up today after we cancelled service and one of them was wearing my T-Shirt!!!!!! I didn't want to believe it but after telling them that we have canceled services, I went and checked my drawer and my T-shirt was nowhere to be found. The maids names were Lisa & Mercedes and they intermittently showed up with a man who I was never introduced to. We have a newborn daughter and we were looking for extra help with cleaning and this is the last thing we needed. A family heirloom, gifts for family and who knows what else has been stolen from us. DO NOT HIRE THIS SERVICE. read more

So we got the house keys on Friday! ( I work M-F) and the previous owner left the house very unsanitary, it was mess. the oven, the kitchen, bathrooms looked like they never been flushed And I needed someone to help me out on Saturday or Sunday since I'm only off those days! I found this company on Yelp. Called right away on Saturday at 8:30 ( they open 9am) and told the lady on the phone that I really need help, I know I was calling last minute but thanks to Mercedes, she took care of my problem and got her mom ( she works with her company) Frances to help me out! I gotta admit, I never seen someone working this hard at such a reasonable price! Later Mercedes came over and made sure everything was done the way I wanted to get it done. They were so awesome, hard working, friendly yet professional!! I will highly recommend This company! Again Thank you Mercedes and Frances! read more

Clean House Agency - Before and after pics! - Home Cleaning Near Me - Vallejo, California

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I wanted extra help around the house with two small kids. One of the cleaners name was Mercedes ( not the owner Mercedes) The cleaning part was perfect, but them stealing shoes and headphones were not worth it. Do not hire this company they will steal from you! read more

Excellent company, will definitely use them again! Out of the four cleaning companies I reached out to on yelp to ask for an inquiry of price, they were the fastest to respond. Mercedes the owner is very communicative throughout. We were able to schedule an appointment within a few days. A big plus for us was that they use green products. When they arrived, they asked which products we were okay with and my colleague who is very sensitive to smells told them she preferred them to clean with vinegar and mild soaps and so they did and it didn't compromise on the cleanliness! They came to clean our house which is actually an office downstairs and living arrangement upstairs, and were working while we were working which did not affect us at all. Our backyard glass door has never been cleaner! In fact, I almost walked through the glass because I thought it was open! The carpet was so clean, I didn't know the carpet on our staircase could get any cleaner and they even made the beds! They really went above and beyond cleaning in front of our house, the whole garage, and the backyard near the glass door. Mercedes called as soon as her two workers left and asked how things were and if I was completely satisfied. She also told me that if there's anything that wasn't perfect, she could send them back to finish it. The deep cleaning involves moving furniture and their standard cleaning is exactly the same as deep cleaning without moving furniture. This was an easy five stars! I've uploaded some after pictures (forgot to take them before!) read more

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Clean House comes to my house every other week and they do a great job. Absolutely no complaints. It is a relief to me that I know when I get home that the house will be all clean. Being a busy professional, Mercedes and crew, are lifesavers for me. They are in my house when I'm not even there and nothing has every been damaged or "misplaced". That is not what I can so for other cleaning services. They often go over and above what is expected. read more

This by far has been the best experience I've had with cleaning services in Vallejo. I have had my house cleaned four times and none of them were able to clean entire house in four hours, aside from this one. I found on Yelp, requested a quote, and recieved a response immediately. They were professional as well as affordable. I plan on having them come once a month. Lisa & Mercedes did an AMAZING job, gracias read more

Francis and Danny worked hard, professionally, and efficiently to turn my messy house into a presentable home to host Thanksgiving. Every nook and cranny was cleaned to the maximum. They did a fantastic job in the deep cleaning of my kitchen. Looking forward to my next cleaning! Highly recommend. read more

They were on time and I showed them the house. They have been very sweet and prompt since I first contacted them. Overall is was a great experience, Mercedes even hand washed my kitchen floor because there were streaks. The shower looks amazing, they moved the furniture to sweep and mop, even moved the dog crates. They even made my sons bed. I loved that they did the windows and sills. They also did my pots and pans. They did dust, however missed a few shelves in the bedroom, no big deal. But they also missed sweeping and mopping the downstairs bathroom. They are a great team and great communicators. I can't wait to have them back. read more

Professional and exceptional.just what I needed for the move out clean. Punctual and excellent communication. Affordable and great work!! Thank you!! read more

DO NOT USE THIS COMPANY!!! THEY STEAL FROM YOU. NO WAY THEY BACKGROUND CHECK. UPDATE: now that we've had time to process, we realized we are missing more than the ring. $300 cash and a pair of Paige jeans... pretty obvious what happened here. Sigh... The cleaning aspect was phenomenal. It just wasn't worth the price we paid. By price, I mean my wedding ring and band that went missing the day we had our house cleaned. Both my husband and I were home during the cleaning, just moving from room to room to get out of their way. I can't say for certain that the cleaners stole them (for this reason I won't name names) but the fact that I had them that morning, put them in my closet on a ring dish and they were gone that night is hard to ignore. The cleaning crew was the only "outside influence" to come into our home that day. I am crushed to have been violated in such a way. Mercedes has been extremely cooperative and will be speaking to the police when the detectives call on behalf of our filed theft report. We didn't want to go that route but when the cleaner offered to come back and "help us look," then no call, no showed, refused to return calls we had no choice. Sad that we can't even trust professionals that have been screened and background checked. read more

I don't know how she managed to do it, but Mercedes successfully removed the layer of dirt/fur that's been on every surface in our house for (probably, sadly), years! 2 kids and 3 furry family members are rough on our house, and I'm not the best cleaner. She scrubbed her way through our house, and I can't believe how much she got done in such a small amount of time. No doubt we will have her back! read more

We just had Francisca clean our home...Fantastic. It is a 2 story house and not easy to keep clean. My wife has always done it herself, but is not able to do so anymore. We have had other cleaners come in, but the work was never to my wife's satisfaction. What a great job Francisca did. She cleaned things I didn't even know were there, let alone needed cleaning.The price was very reasonable for all the all work she did. And, the best thing...my wife is happy. She liked it so much that we are having Francisca back on a regular basis. read more

We recently had our entire house cleaned by Francisca and her sweet son and can't say enough nice things about them! They gave a great first impression when they called a few minutes before their expected arrival time to say they were running a little late and would be there in 10 minutes. I love that they respected us enough to let us know. Very professional. Francisca was very thorough and made sure I was happy with the job she was doing. Her attention to detail was superb! I would definitely recommend this company to anyone looking for a house cleaner. Ask for Francisca... she is just the sweetest lady ever! read more

Mercedes and her staff were absolutely incredible! Mercedes was extremely communicative and flexible when it came to getting our house cleaned on short notice. We did a "move-out, move-in" clean on short notice as we were from out of state with a rental in Vacaville, CA. We received little to no call backs from any other cleaning companies. Mercedes relieved our stress by communicating quickly and concisely about everything that needed to be done in such a short amount of time. Additionally, she provided me with a military discount on top of an already great rate. If you need anything cleaned, be sure to go with Mercedes and her team! She is a consummate professional who gets the job done! read more

Love the work that was done, very professional and cleaned everything up so well! Im an expectant mother and needed the house ready for the baby. We got a deep clean done and added cleaning the inside of the cabinets, fridge and oven and it was well worth it. I look forward to their bi weekly visits ongoing. They were on time and it was raining. They took their shoes off as they entered the house an even put towels down at the door so they didnt track anything in. Another plus is that they are a family owned business so your using a non chain local business that has a personable approach. read more

I used Clean House California for the first time this week. I was told only one person would be coming; but, surprisingly two people arrived. Taking into consideration the time for delays they indicate may occur for traffic and other unforeseen occurrences they arrived within the expected timeframe. Lisa and Mercedes did a great job on our two bathrooms and kitchen which are the areas I was most concerned about. The kitchen looked as beautiful as when we first moved in. They did more than I had expected them to and I would recommend using Clean House California based on the experience I had with them. read more

I had my house cleaned today by Mercedes and her amazing crew and it looks cleaner than I ever knew it could!! I've got a toddler and a baby on the way and they fearlessly tackled the mess my house has become after 12 weeks of morning sickness! THANK YOU, you amazing cleaning angels! I can breathe easy in my home again! I wish there were more than 5 stars! read more

I am extremely great full for Cleanhouse California! Mercedes came over and helped clean my house, fold tons of laundry and even helped me set up our national night out. Mercedes went above and beyond for me and my family! If you are looking for somebody to clean I would definitely recommend Cleanhouse California!! Thank you Mercedes for going above and beyond for me and my family!! read more

I saw Mercedes' ad online and thought I would try her. Trying to keep up with my kids and house everyday is hard and it got away from me for a while! My house was a MESS!!! Mercedes showed up on time and ready to go. She started on one side of the house and made her way around! She was very friendly and professional! She did and AMAZING job!!!! My house looks absolutely amazing and smells so fresh and clean!!!!! I will definitely be using her services again!!!!!! read more

My Fiancé hired Clean House California to clean up our house since I was under the weather and could not function, I was a little hesitant at first because that's my thing but I have to say it was an amazing call, Mercedes and her mom did a wonderful job they cleaned our kitchen/dinning area,living room and bathroom for a very reasonable price they are great so great in fact we are having her come probably every two weeks. Thank you again Mercedes and your Mom for the great work we will see you soon. read more

Mercedes and her mom are the dream team!!! My long time house cleaner injured herself and was unable to clean houses. I was hesitant at first to go with someone new but decided to give it a try. I was impressed right away when I first spoke with Mercedes by phone - she was so professional and extremely kind. We scheduled an initial appointment and now I just had a second cleaning from the dream team. Mercedes and her mom come in and get started cleaning right away - they know what they are doing. They also make you feel so comfortable - no judgment about how your house looks. This is not "surface" cleaning - they get in and do really deep cleaning. Everything sparkles and smells so clean! If I could give them 10 stars I would!! If you are in need of help with cleaning go with the dream team. They are top notch, amazing, fantastic and genuinely nice people. I feel so fortunate to have discovered Mercedes and her Super Mom. I will continue to request their wonderful presence in my home and will highly recommend them to all friends and family. read more

I had a terrible experience with this company. I scheduled my cleaning, and was given a call the morning of stating the cleaners were running a bit late and would arrive between 9:30-10. No big deal, my appointment time was from 9-10 and I really appreciated that Mercedes, the owner, called to let me know. At 10:45, the cleaners still had not arrived. I called the owner and the business number, no answer. At 11:10 the cleaners arrived and explained that Mercedes did not tell them about my appointment until that morning, and they were aware it was an initial cleaning. I had an appointment at 2pm, so I needed to leave by 1:50. The cleaners were not even close to finishing by that time. Mopping, dusting, vacuuming, and the dishes I paid extra an extra $20 were not completed. The cleaners offered to come back and finish, however, I was leaving for vacation early the next morning and could not have them come back. I never received a call from Mercedes to schedule another cleaning or to apologize. I was charged $158.00 to have my 1000sq ft home partially cleaned. Total fraud, stay away!!! read more

BEWARE, THIEVES!!! I've never written a bad review, but feel it's important to share our story to help prevent it from happening to anyone else. We hired Clean House Agency for the extra help when we were expecting our first child. The first time the two cleaners came, Mercedes & another woman, they were 2 hours late, not very friendly, wouldn't make eye contact and just got to cleaning. I thought it was strange, but figured they just wanted to get in and do their job. They did do a pretty good initial cleaning. I was not informed of when they would be back, but they just showed up the next month and knocked on the door. I had been thinking about canceling, but was busy with my new child and didn't get a chance. We were home when they showed up & the house needed cleaning, so I let them in, but our baby was a week old and we had to go to a doctor's appointment, so I told them we needed to leave, but that they could stay and clean. When we got home, I noticed that one of our bathroom vanity drawers was open, which seemed strange, like they had been snooping, but I didn't think much of it at the time. Soon after I emailed the company to figure out what our agreed upon schedule was, when I could expect them each month and how I could let them in if I was not going to be home. No reply to my email. I waited about a week and emailed again, still no reply. I thought this was super unprofessional and strange, but now I get why. They had robbed us and went radio silent, probably because they had no plans on returning. I then became suspicious and went to a hidden jewelry box to retrieve my engagement ring and bands that I had taken off due to swollen fingers during pregnancy only to find them missing! We then discovered one of my husband's watches was gone and an expensive leather wallet of mine. We had been home every day with our newborn and only close friends and family had been in our house visiting while we were home. The house cleaners were the only people left in our house unattended. It was evident what had happened. We then checked Yelp and saw that the same thing had happened to someone else in Walnut Creek and another person in Benicia. We tried to call the owner and main line at Clean House many times and nobody answered and Mercedes' voicemail was full so we couldn't leave a message (again super unprofessional for a business). We emailed a couple times still with no response at all. We filed a police report and have reported them to the better business bureau, but you should beware that this agency seems to be a scam where they come in on the initial cleaning to scope your house and do a good initial cleaning, only to turn around and rob you. Maybe it's just the 2 women we had, but the owner, Mercedes, has been made aware of this issue by us and other victims and has chosen not to do anything about it, which makes me think she's in on it too. Either way, there are so many other good, reliable, trustworthy, professional businesses out there, it's not worth the risk. Clean House are thieves! read more

Today was the first time I used this company. Mercedes and Lucia were phenomenal!!! I met with Mercedes a few weeks back and liked her immediately. Trust is a big issue and i felt right at home with her. She strives for perfection and great customer service! They cleaned so many things that were neglected by my previous cleaner. I have already set up my next cleaning. I highly recommend this cleaning service. read more

Mercedes is an angel!! I am 9 months pregnant and was desperate to have someone come help me give my house a good scrub down before baby comes. From first conversation I could tell she was a genuine and kind business person so I booked an appointment. I THEN had a financial emergency with my pet, and was having to cancel. However Mercedes' kind heart shown through and she worked with me to ensure I could have my home cleaned. They left today and my house feels amazing. No more dust dirt grime they really got into all the nooks and crannies that hadn't been touched in too long. I truly not only appreciated her amazing skills and service but her genuine kindness and business practices. Will recommend them to anyone read more

I am very happy with the services of Clean House. I began with a spring cleaning in my condo, where three people arrived and thoroughly cleaned and knew what to do without much input from me. So relaxing when cleaners know what to do. And they were fast! Then, when I moved to a larger house, I was pleased with the cleaner they sent, who now comes on a bi-weekly basis and does a great job with a caring and flexible attitude and does a professional job at a reasonable price. Mercedes responds to questions by email and is helpful in getting all set up to my satisfaction. I recommend Clean House to you! read more

Mercedes deserves more than 5 stars! Thanks to all the yelpers whose posts helped me find her. She is a gem. Mercedes completed a move-out cleaning and was so accommodating with her schedule. It goes without saying that she did a fabulous job. The place was SPOTLESS and smelled fresh and clean. She even cleaned the insides of the windows, cabinets and refrigerator, among many other items that were cleaned. She truly goes above and beyond. There are not enough words to describe her and her work ethic. read more

This woman saved me! I had last minute company coming and I felt overwhelmed. Ms.M rushed over totally relaxed, stayed for maybe an hour, and walked out with the place smelling like roses. Thank you M for an hour excellent job! read more

I used them for the first time and I was very pleased with the thorough job they did on my house. I have not be well, so house was really in need of a clean. I gave a few instructions and Lisa and her co-worker went beyond my expectations! Mercedes who is the referral manager was more than responsive to my every need. I will definitely use them again. Thank you! read more

BEWARE!.......especially of your valuables while these cleaners are in your home. I believed Mercedes when she convinced me that her cleaners were thoroughly vetted and screened with a police report. My experience was similar to J R review on 4/14/18 and 4/29/18. Lisa and Mercedes came for a third time to clean my condo on memorial day 5/28/18. Before they came, I had 8 five piece place settings of sterling silver flatware in a safe place. However 14 pieces of my silver were in the dishwasher waiting to be washed, but after these cleaners left, those 14 pieces were gone from dishwasher. Almost $800.00 worth gone and Mercede's response..... Lisa and Mercedes would help me search for the flatware! I made a full police report in Benicia and unfortunately all they can do is question the women involved....so I have to eat this loss (no pun intended) and be better aware of my silver flatware. read more

Super happy I found this company. We've had cleaners previously and I felt like I always had to double check work, but the folks who came out from Clean House CA did awesome. I will definitely continue the service. read more