Had a great experience with American Grout Specialists. I needed the perimeter of my shower and…read morekitchen counter re-grouted to repair cracks, as well as kitchen and bathroom counters re caulked. They were able to provide a quote over text after they instructed me on what kinds of photos to send them. They were quick to schedule, and the actual grouting work was efficient and really cleanly done. Fully recommend working with this team.

Building manager was worried re-grouting was impossible due to age of tile, but these folks did it…read moreno sweat

Michael is a highly skilled contractor who takes great pride in his trade. After running into some…read moreunanticipated hiccups in our project, Michael was very fair & reasonable in adjusting the contract pricing. I couldn't be happier with the end result. My shower floor grout has been restored, cleaned & sealed. I would highly recommend Michael.

I cannot recommend Michal at Grout Works Bay Area highly enough! If you are looking for someone who…read moreis professional, meticulous, and an excellent communicator, he is your guy. From the very start, the experience was seamless. I left a voicemail and by the next day, we were already scheduled for a free inspection and consultation. He was even flexible enough to come out on a weekend, which I truly appreciated. During the walkthrough, Michal was prompt and walked us through exactly how he could revitalize and restore our bathrooms. The administrative side was just as impressive. He sent over a thorough invoice quickly and was very responsive to my follow-up questions via email. Once we approved the invoice, he offered multiple scheduling options, making the whole process stress-free. On the day of the project, Michal showed up right on time. He demonstrated great professionalism by covering all the walkways with painters' cloths before jumping right into the work. What really stood out to me was that he remembered every single detail we had discussed weeks prior--it's clear he puts immense care and attention into his clients' specific needs. After two days of work, the transformation is night and day! Our showers and sinks look brand new. His grout and caulking work is perfect; you can tell how meticulous he is from start to finish. We are already planning to have him back to finish our final bathroom once our other construction is complete. Bottom line: If you want high-quality restoration and a stress-free experience, call Michal!

The pricing was reasonable for everything that was done. Blace was so easy to schedule and work…read morewith. Great communication, was on time. Very clean and left no mess behind. He kept me informed each step of the way and did exactly what I needed to maintain my home. It was really easy to communicate by text. He didn't get annoyed by my pesky chihuahua. I would definitely use his services again and recommend him without reservation.

Blace was busy so it took about 3 weeks to get an appointment. It was a good color match and didn't…read moretake long to complete the work. There was some miscommunication regarding the tub grout. Overall, he did good work.

I requested a quote and they were very responsive and welcoming! They were very quick with…read moreresponding and scheduling the services. I needed a loft, hallway and stairs done with some small pet stains. Price was very worth it and not over the top expensive! John did a great job getting the stain out and you could never tell it was there. He also got the job done so quick. Highly recommend!

We recently hired Jorge and his crew to deep clean 3 rooms with some stain removal. Jorge was able…read moreto fit us in at a day and time that worked for us. Alex the lead tech arrived and explained everything he was going to do. Alex was very informative and professional and completed the work quickly and efficiently. The carpet looked great. Alex was very personable and had great communication throughout the process. We will definitely be hiring Jorge and be requesting Alex as the tech on any future jobs that we might have.

George came out and replaced a broken tile that was damaged while removing a shower arm. He did a…read moregreat job. He was in constant contact with me to keep me up dated on date and time he would be available to help me with this project. He kept me update while he as working on my project. I would recommend him for any of your tile work.

George is amazing. He explained every bit of the install, took his time and did an excellent job…read more i am very happy with my kitchen tile backsplash and am happy to recommend him!

Benicia Carpet Cleaning just finished their work at my home and I am very impressed with their…read morework. Jesse arrived on time and thoroughly explained all my options for cleaning. BCC was able to clean all my carpets including effectively dealing with pet issues. Jesse also cleaned 2 area rugs for us. They now look like new! Wouldn't hesitate to recommend them to anyone looking for carpet and rug cleaning services!

Had my carpets cleaned today and I am definitely impressed! Jesse was very knowledgeable and made…read moreeverything smell so fresh. 10/10 highly recommend. I will absolutely be using him again in the future.

Been looking to get the carpets cleaned for a while and just didn't know who to call to get a good…read moreprice for good services. Made ONE call to Bayside and I was confident that I was gonna go with them. Jimmy the owner answered the phone and was ready to make and appointment with me right away with great pricing. 2 days later he showed up on time looked around and priced out the entire house for about $200. Yes $200 for 4 rooms a walkway and the stairway, with very little furniture movement needed. And he was in and out within an 1 1/2 hour and all we had to do was stay out of his way. Services were good, fast, and MOST importantly friendly. Will be using his comapny again in the future thanks Jimmy

Horrible experience, he turned white area rug yellow, 30 minutes after he left the fumes were so…read morebad carbon monoxide detector went off. Left yellow stains on stairs, he came back to the re-clean and it didn't help at all, I will not recommend this company to any one.

I do not like giving bad reviews but this guy was so unconcerned about our satisfaction with the…read morejob, and left the floor in such terrible shape, that I want to comment. The reason I am still bothered, although this was months ago now, is that he tried to gaslight both my husband and me and was very forceful with his tone of voice and language trying to convince us of things we could see were not true (neither my husband nor I are overly emotional). When we showed him the mismatched grout colors (described below) he would say they matched. But clearly they didn't. Then he would say they would dry to match. They didn't. And he repeatedly would argue like this about the very thing we could see in front of us telling us what we saw was not true, mismatched grout. He did this when he could not remove all of the white finish from the grout leaving some white spots in the grey grout, in the places where it was hardest to reach. He tried twice to remove the white from the hard to reach spots, and he said he could not. I want to say at this point he was very angry and did offer me a refund, and I suggested it felt unfair to not pay him at all (we have a strong sense of what is fair, and money is not our main concern, and they had spent hours, but with his attitude I should have taken the refund!). Instead I asked him to just come back and fix the grout and we'd call it even. When he came back, without asking me applied black grout colorant over the white spots, this time telling us the black was the same color as the grey grout. Clearly it was not, yet he argued the point that it was. He kept saying "this is the right color". Then he said in a year it might change to grey!!! (By the way, this was new tile that had the wrong finish on it, which is why we called him in... no way was the grout grey because it faded over time, it was always grey). When I saw this was going to be left mismatched, I asked him to just use the colorant over all the grout, leaving it all one color (I prefer grey but all one color was my priority). He said "We don't do that". Clearly they do! He had just done that to spots of the grout. Then, gaslighting us again, he again said that it matched (clearly it did not, it was high contrast to the grey grout) and then he said again that it would dry to match. Of course it did not. When he left this time, and he said when it dried it would turn grey, I don't know why I believed him, I think I was just exhausted by all of this. The same line had never been true before, but in the the exchanges with him he became so heated I just wanted him gone. So I thanked him and let him leave. And he left a job done horribly. No one would have been happy with that floor. I ended up hiring another company to recolor the grout and am very happy with the results. So it cost me twice as much in the end, but the guy I found was so very nice. He actually cared whether or not I was happy with the floor!!!! I clearly wasted my money, energy and time on this very rude man. NOTE: There is more to this story, when he first did the floor he did not do inside the closet, even though it is the same floor. Then when it looked different inside the closet he tried to tell me they used a different sealer in the closet area. I knew they had not, but he insisted it was their fault not his. He did, however, finally do the floor after spending much time trying to tell me it could not be done. For the hard to reach areas that were still white, I even offered that if he would tell me what to use I would clean the hard to reach spots myself but he said it's a "trade secret" and wouldn't advice me how to do it myself. He originally gave us a quote to clean the finish off our tiles, and to replace the grout. When he got there he decided just to clean the grout and not replace. Fine with me. But when he did the job, leaving several white spots where the finish was more stubborn he vehemently tried to tell me it wasn't white. I could see it was. My husband could see it was. Guests who came later could see it was. It made us feel crazy. He came back, begrudgingly and tried again, but still did not get the white off. Finally he used colorant over the white, but it was black, leaving the floor just as messed up as if it were white areas. I have attached photos of the white and black grout that he left me with, each time considering the job done. He did a terrible job but worse... he was so rude about it.

We wanted to have our pool tile cleaned and regrouted so I called a few of the grout companies I…read morefound on Yelp. Thomas responded right away and asked me to send him a video of the pool area. He said he would come the next day to take a look and give me a quote. He showed up on time and gave me a reasonable quote. In the meanwhile, I tried to call two other grout companies that both asked me to send them a video too. One followed up via text but once I started asking questions about insurance he stopped responding. The other never responded after receiving the video, so I was going to go with Thomas. I saw the recent one star review that was posted and I was concerned. I know things can go wrong with a job, but it's how a company responds to issues that tells me whether I should go with them. The review definitely gave me pause, but there were other good reviews for Thomas and his crew so I set up a time for him to come and do the work. To make sure there would be no unpleasant surprises, I asked clarifying questions about the work, his insurance, and his satisfaction guarantee. He answered everything I asked. On the day before the job was to start, we confirmed the time and he and his crew showed up on the dot. They hand scraped the tiles and reapplied the grout. I appreciated that they did not use chemicals. The reason why I gave four stars instead of five is because I specifically asked Thomas if we should start to drain the pool so they could work on the tile when they got here. He told me they would handle it. The draining process was going slow and his guys couldn't do anything until the level of the pool water was below the tile. Thomas finally suggested getting a sump pump to make the pool drain faster, but he had to drive a distance to get one. As a result, his workers were waiting around until he got back. I wish he would have come prepared with the sump pump, especially since I had asked about draining the pool beforehand. His workers did a good job, but the next day we saw that there was still some white staining on a couple of tiles that got missed so I texted Thomas. He said he would come the next day to check it out. He came and took care of it himself and then had us look everything over to make sure we were satisfied. We were.