Noi of Bay Area Grout Specialists did a fantastic job at treating the black gunk that accumulated…read moreall along the base of my shower, cleaned the tiled walls and did a great caulking job. My shower now looks good as new!!!!

I wish I could give Bay Area Grout Specialist five stars because Noe and Maria are super nice! Noe…read moregave a prompt response and scheduled me within a couple weeks for shower grout and floor grout. Noe and Maria arrived on time and did a beautiful job on the shower regrout and Noe even accommodated some last minute requests to add caulking in the kitchen and quarter round. Unfortunately, we had different ideas about what grout 'touch-ups' meant for the floors - I wanted a few spots regrouted to match the rest of the flooring's grout color - but it really lacked a professional touch and didn't look good at all. I did invite Noe to come back to redo it, and it still did not meet the professional standard I paid for. I would have appreciated more thorough communication from the start to make sure I was getting what I needed. To be honest, this was not the cheapest quote I got but paid more because of the great reviews. I would be happy to change my review to 5 stars if the team wants to come back for a full regrout on the floors, but I'm not planning to pay any more than I already have. I'll attach some pictures of the beautiful shower and subpar floor grout job.

Super responsive! Excellent communications! Came on time the following day, stayed until work was…read morecompleted! I did this bathroom over 20 years ago, and the grout was missing in areas, cracked in others and overall dirty in parts. Very satisfied with the work that was performed, he is super friendly and explained the work that was done. I felt the price was fair, considering the amount of work that was done. Our shower is 4' x 6' in dimensions, and all 3" x 5" subway tiles.

Zach and his team made my tile floors look brand new! Very happy I hired these guys - they were…read moreefficient, easy to work with and were able to accommodate my project on very short notice. I definitely recommend.

Michael is a highly skilled contractor who takes great pride in his trade. After running into some…read moreunanticipated hiccups in our project, Michael was very fair & reasonable in adjusting the contract pricing. I couldn't be happier with the end result. My shower floor grout has been restored, cleaned & sealed. I would highly recommend Michael.

Phenomenal really doesn't even do Michael justice. I'd call him miracle worker. Our 14 year old,…read morecracked, stained, chipped grout surrounding our travertine and marble was really ugly and actually embarrassing when we had guests or hosted family from out of town. We called him not really anticipating the amazing transformation our shower (and tub and shower in hall bath) received. They look exactly as they did the day they were installed. We are SO pleased. Michael is prompt, super clean and one of the nicest people you'll ever meet. He takes his time and actually cares about customer satisfaction. We're floored at his quality of work. Do not hesitate hiring him. You will be so glad you did

Blace did an excellent job on our shower grout restoration. We had some noticeable mineral buildup…read moreon the grout, and he took the time to clearly explain what was causing it, as well as the pros and cons of cleaning versus replacing the grout. Ultimately, we went with cleaning, and the results were outstanding--the shower looks like new at a fraction of the cost of replacement. Blace was friendly, professional, and clearly takes pride in the quality of his work. He was great to work with from start to finish. I would highly recommend Blace's Grout Restoration to anyone.

Unfortunately, Blace did not show up on the scheduled day, which was disappointing as I was looking…read moreforward to his quality work. Blace comes highly recommended, and I understand that he may be very busy and occasionally miss a message.

Landlord needed me to hire professional cleaners to clean the carpet of my apartment and Alex and…read moreDominic did a fantastic job at it. They finished the job very quickly and the carpet looked amazing afterwards. Would highly recommend these two if you ever need some cleaners l.

Alex and Dominic did a Great Job!!! Alex had some recommendations that we went with and the…read moreresults are amazing. Will recommend JC Carpets to all my clients, friends and family. Thanks

George Restivan installed out kitchen backsplash. During the entire process, from estimate to final…read moreinstallation, George balanced being personable and professional. He is very easy to talk to and very knowledgeable about his work. He never hesitated to explain what he was doing and offer his suggestions to improve the overall look of the final installation, but there was never any pressure to take his suggestions. I would recommend his work to anyone. He even made an trip to pick up extra parts. No extra charge! He had mentioned the extra parts to me on day 1. On day 2, I asked him about the parts again (because I had forgotten what they were). He said, 'No problem. I picked them up on my way over.' We could not be happier with George and his work. The backsplash looks amazing.

George is amazing. He explained every bit of the install, took his time and did an excellent job…read more i am very happy with my kitchen tile backsplash and am happy to recommend him!

I heard about Jesse on Nextdoor, and he sounded exactly like the kind of person I was looking…read morefor--someone with a small, locally owned business who does the work himself. I've found that with larger companies, you don't always know who will show up or how much care they'll put into the job. Jesse did not disappoint! He did an amazing job on our carpets. We have two dogs, including one who is 15 years old. As she's gotten older, she has started using one area of the living room as a bathroom at night. We put puppy pads down, but sometimes she misses, and spot cleaning could only do so much. She also manages to bring in plenty of dirt because on our walks in the East Bay parks, one of her favorite things to do is roll around on the ground. I recently moved her bed and was shocked by how dirty the carpet had become. The difference in color between the carpet that had been protected under her bed and the carpet in front of it was pretty awful. The high-traffic areas were looking bad too. Jesse spent about five hours getting everything clean. He took his time with the pretreatments, which clearly made a difference, and he also cleaned two upholstered chairs for us. I was amazed by the results. The carpets look beautiful again. Jesse is efficient, thorough, and an extremely hard worker. It was such a pleasure to wake up the next morning and see beautifully clean carpets throughout the house. We are completely happy with the job and would recommend Jesse without hesitation. We will definitely be calling him again!

Had my carpets cleaned today and I am definitely impressed! Jesse was very knowledgeable and made…read moreeverything smell so fresh. 10/10 highly recommend. I will absolutely be using him again in the future.

Been looking to get the carpets cleaned for a while and just didn't know who to call to get a good…read moreprice for good services. Made ONE call to Bayside and I was confident that I was gonna go with them. Jimmy the owner answered the phone and was ready to make and appointment with me right away with great pricing. 2 days later he showed up on time looked around and priced out the entire house for about $200. Yes $200 for 4 rooms a walkway and the stairway, with very little furniture movement needed. And he was in and out within an 1 1/2 hour and all we had to do was stay out of his way. Services were good, fast, and MOST importantly friendly. Will be using his comapny again in the future thanks Jimmy

Horrible experience, he turned white area rug yellow, 30 minutes after he left the fumes were so…read morebad carbon monoxide detector went off. Left yellow stains on stairs, he came back to the re-clean and it didn't help at all, I will not recommend this company to any one.

I do not like giving bad reviews but this guy was so unconcerned about our satisfaction with the…read morejob, and left the floor in such terrible shape, that I want to comment. The reason I am still bothered, although this was months ago now, is that he tried to gaslight both my husband and me and was very forceful with his tone of voice and language trying to convince us of things we could see were not true (neither my husband nor I are overly emotional). When we showed him the mismatched grout colors (described below) he would say they matched. But clearly they didn't. Then he would say they would dry to match. They didn't. And he repeatedly would argue like this about the very thing we could see in front of us telling us what we saw was not true, mismatched grout. He did this when he could not remove all of the white finish from the grout leaving some white spots in the grey grout, in the places where it was hardest to reach. He tried twice to remove the white from the hard to reach spots, and he said he could not. I want to say at this point he was very angry and did offer me a refund, and I suggested it felt unfair to not pay him at all (we have a strong sense of what is fair, and money is not our main concern, and they had spent hours, but with his attitude I should have taken the refund!). Instead I asked him to just come back and fix the grout and we'd call it even. When he came back, without asking me applied black grout colorant over the white spots, this time telling us the black was the same color as the grey grout. Clearly it was not, yet he argued the point that it was. He kept saying "this is the right color". Then he said in a year it might change to grey!!! (By the way, this was new tile that had the wrong finish on it, which is why we called him in... no way was the grout grey because it faded over time, it was always grey). When I saw this was going to be left mismatched, I asked him to just use the colorant over all the grout, leaving it all one color (I prefer grey but all one color was my priority). He said "We don't do that". Clearly they do! He had just done that to spots of the grout. Then, gaslighting us again, he again said that it matched (clearly it did not, it was high contrast to the grey grout) and then he said again that it would dry to match. Of course it did not. When he left this time, and he said when it dried it would turn grey, I don't know why I believed him, I think I was just exhausted by all of this. The same line had never been true before, but in the the exchanges with him he became so heated I just wanted him gone. So I thanked him and let him leave. And he left a job done horribly. No one would have been happy with that floor. I ended up hiring another company to recolor the grout and am very happy with the results. So it cost me twice as much in the end, but the guy I found was so very nice. He actually cared whether or not I was happy with the floor!!!! I clearly wasted my money, energy and time on this very rude man. NOTE: There is more to this story, when he first did the floor he did not do inside the closet, even though it is the same floor. Then when it looked different inside the closet he tried to tell me they used a different sealer in the closet area. I knew they had not, but he insisted it was their fault not his. He did, however, finally do the floor after spending much time trying to tell me it could not be done. For the hard to reach areas that were still white, I even offered that if he would tell me what to use I would clean the hard to reach spots myself but he said it's a "trade secret" and wouldn't advice me how to do it myself. He originally gave us a quote to clean the finish off our tiles, and to replace the grout. When he got there he decided just to clean the grout and not replace. Fine with me. But when he did the job, leaving several white spots where the finish was more stubborn he vehemently tried to tell me it wasn't white. I could see it was. My husband could see it was. Guests who came later could see it was. It made us feel crazy. He came back, begrudgingly and tried again, but still did not get the white off. Finally he used colorant over the white, but it was black, leaving the floor just as messed up as if it were white areas. I have attached photos of the white and black grout that he left me with, each time considering the job done. He did a terrible job but worse... he was so rude about it.

We wanted to have our pool tile cleaned and regrouted so I called a few of the grout companies I…read morefound on Yelp. Thomas responded right away and asked me to send him a video of the pool area. He said he would come the next day to take a look and give me a quote. He showed up on time and gave me a reasonable quote. In the meanwhile, I tried to call two other grout companies that both asked me to send them a video too. One followed up via text but once I started asking questions about insurance he stopped responding. The other never responded after receiving the video, so I was going to go with Thomas. I saw the recent one star review that was posted and I was concerned. I know things can go wrong with a job, but it's how a company responds to issues that tells me whether I should go with them. The review definitely gave me pause, but there were other good reviews for Thomas and his crew so I set up a time for him to come and do the work. To make sure there would be no unpleasant surprises, I asked clarifying questions about the work, his insurance, and his satisfaction guarantee. He answered everything I asked. On the day before the job was to start, we confirmed the time and he and his crew showed up on the dot. They hand scraped the tiles and reapplied the grout. I appreciated that they did not use chemicals. The reason why I gave four stars instead of five is because I specifically asked Thomas if we should start to drain the pool so they could work on the tile when they got here. He told me they would handle it. The draining process was going slow and his guys couldn't do anything until the level of the pool water was below the tile. Thomas finally suggested getting a sump pump to make the pool drain faster, but he had to drive a distance to get one. As a result, his workers were waiting around until he got back. I wish he would have come prepared with the sump pump, especially since I had asked about draining the pool beforehand. His workers did a good job, but the next day we saw that there was still some white staining on a couple of tiles that got missed so I texted Thomas. He said he would come the next day to check it out. He came and took care of it himself and then had us look everything over to make sure we were satisfied. We were.

Most people promise results. John at Stone Improvement actually delivers…read more We've worked with other stone repair and maintenance professionals before, so we had a pretty good benchmark going in. John was, by far, the best we've experienced. We had stains in our limestone and porcelain that we were completely convinced were permanent. We had already given up on them. John came in, took a look, and somehow brought everything back to life. It honestly felt like walking into a different home once he was done. What I appreciated just as much as the results was how he worked. He was careful, respectful of our space, and clearly knows his craft inside and out. No rushing, no cutting corners, just really thoughtful work. He also took the time to explain how to care for everything going forward in a way that actually made sense and felt doable, not overwhelming or overly technical. We don't hand out glowing reviews lightly, but this one is well deserved. We'll absolutely be having John back.

John did an excellent job restoring the hardscape in our backyard, including some delicate…read morestonework around our pool and gazebo. He was incredibly thorough, and I really admired his dedication to getting the best results possible. I would be happy to work with him again on any future stone work.